sales consultant

inbound sales representative

marketing representative

front desk agent

sales

Holiday Inn Club Vacations

During my time of nearly five years with the company, I encountered a range of experiences that highlighted both the strengths and areas for improvement within the organization. Initially, I found the leadership to be great, though it became apparent that the recognition and compensation of employees were not fully aligned with their contributions, which was disappointing. The benefits offered by the company, including healthcare, were comparable to other organizations, albeit at a slightly higher cost.

I faced a significant challenge in my last department, Central Services (Design & Construction), where the environment was notably difficult. This department had been struggling with leadership issues for years, and despite introducing new leadership figures to address these challenges, the situation deteriorated further. The leadership failed to provide clear direction and often set expectations without adequate guidance, leading to inefficient work processes and duplicated efforts. Communication gaps between our department and others frequently resulted in missed deliverables, further exacerbating the issues at hand.
Moreover, the department's workload was often overwhelming, with the director seemingly underestimating the scope and complexity of tasks. This misalignment and a lack of support for employees voicing concerns about being overburdened fostered a toxic atmosphere. Attempts to address these issues with senior management and the director often felt disregarded, contributing to a sense of exclusion and a disconnect within the team.

The reluctance of Central Services employees to raise concerns or ask questions during meetings and open discussions further underscored the toxic environment. This silence likely stemmed from a lack of confidence in the leadership's responsiveness or fear of negative repercussions, hindering open communication and contributing to a culture of dissatisfaction and apprehension. Additionally, witnessing colleagues in emotional distress due to the overwhelming workload or uncertainty about their tasks was distressing and indicative of the broader issues of workplace stress and mismanagement within our department.

A particularly telling incident occurred during a one-on-one meeting with my director, in which I took the opportunity to share my creative ambitions and skills, presenting some of my personal portfolio. This initiative, always pursued on my own time, was met with a reaction from the director that suggested they perceived my creative endeavors as competing against the company despite these ideas having no relation to the organization's operations. This response not only stifled my enthusiasm but highlighted a disciplinary aspect of the leadership, which likely contributed to the broader culture of silence and fear among my colleagues. It underscored the toxic leadership dynamics and made me reconsider how such attitudes affected the overall work environment.

Despite these challenges, I recognize that my overall experience with the company included positive aspects. Most departments operated effectively, clearly understanding the company’s vision and a collaborative team dynamic. However, the experience within Central Services was markedly different and significantly impacted my perspective on the organization.

My feedback is intended to highlight the critical need for effective leadership and communication within Central Services. Until these issues are addressed, I advise potential new employees to consider other departments within the company where the work environment and management practices are more conducive to positive outcomes and employee satisfaction. Addressing the culture shift within Central Services is crucial for transforming the department into a supportive and productive workspace, ensuring a healthy environment for all employees.


Hostile work environment. Management abuses power and there’s favoritism for certain agents of the female persuasion. Everything will go well if you play dumb and don’t ask too many questions.  Especially about why certain Management seems “so close” to certain female agents. Hey say what you want about this place.My only opinion is hire management that won’t abuse their power. Also hire a female manager PM manager because honestly the male management in that place show tons of nepotism. On the PM shift it’s obvious there’s a manager dating his employee and if he isn’t now then y’all might want to watch out.I kept witnessing him give said employee bedroom eyes on more than one occasion and it was creepy and very uncomfortable. Infact this last time I saw it I was so disgusted for the lack of respect for the workplace this manager had. I became uncomfortable and somewhat uneasy.He saw me see the look he gave this particular agent and saw the look on my face was not pleasant.I was in fact disgusted. Later on I’m speaking to one of my team mates about the calls we’ve been receiving. We both agreed the calls were trash at that moment. Said manager then buts in and says “ what have I said about listening to other agents that’s why we did this and that “ to which I replied “ whatever the heck that’s supposed to mean “ his reply was “ You know I can hear you right watch your mouth” at this point I’m in my head like excuse me I don’t know what he thought I said but he went from 0 to 100 real quick. So now I’m upset I’m ready to pop off but his boss just left 30 minutes prior to all this how convenient. So I try to brush it off and go on and take more calls which weren’t the best calls but I was keeping hope alive. Until my coworker next to me says man such and such is still getting sales.To which he said I wonder what calls go where I replied “ they know who to feed em to and who not to” then he asked what happened between said manager and I now mind you I haven’t said much about the manager giving other female employees bedroom eyes because well he never looked at me like that but it was still Creepy and uncomfortable and made me uneasy so I still didn’t say anything unsure of how to say it. All I said was he told me to watch my mouth like as if I cussed him out or something like he’s my dad or something I’m a grown woman I say what I want to say” now mind you I was not on the phone I was unavailable because the manager told me to go unavailable nothing out the normal for him but he was listening to the whole entire conversation. My headset was off my head but my phone was not muted he heard the whole conversation from the mic on my headset that was sitting on the desk. I was then asked to come into the office but not before he had to speak to his workplace squeeze first and then calling a divisional manager. So this man then tells me I’m suspended and blah blah blah. All I can think is how he saw me catch him giving eyes to ol girl earlier and wow. It’s all good though just know this is a hostile and uncomfortable work environment for women who actually want a honest living because you got favoritism and favors for certain agents and the rest are sink or swim. Also not very family friendly. Also HR will not contact you back for anything and will always side with Management without even hearing what the employee has to say. Straight up Corporate White America. Also they is owe me $50 in spiff money from almost 6 weeks ago I doubt I’ll ever get that now. This place is straight up trash and will treat you as a number and that’s it. I am honestly happy to be out of this work environment. Oh and I will be bringing the hostile work environment issue to Corporates attention but I honestly doubt they’ll even care enough to address it. Seriously do yourself a favor and find somewhere that’ll actually appreciate you instead of dealing with their favoritism and thinking it’s something your not doing right. It’s not you it’s them. Point blank. A corrupted place of business that will chew you up and spit you back out on the street.

This review is specific to the BIT (Business Innovation Team) department.  The work itself is great and the people tend to be friendly and helpful, except for the "dream team".  The dream team does not show up before 10 AM.... rarely stays past 3 PM.... but gets the most kudos.  This team despises everyone else and rarely interacts with those outside of their team.  The person responsible for half the teams in the department have been there less time than anyone and had no prior management experience... but they are best friends with the VP.  When the WFH policy changed to no WFH that team was there even less than usual.  When they are there they goof off and distract everyone else from their work.  Management does nothing to keep them in line, even when serious harassment issues are brought up to them.  Management makes decisions that directly impact your ability to get work done without so much as informing you of the change until the business asks you questions about the change. Morality does not exist in that office and the relationships directly impact everyone.  There is no clear direction, and teams are changed around every other Sprint (4 weeks), priorities differ daily.  Management does a very poor job of communicating with both the teams and the business.  The other major concern I had with this department is that they seem to have the TEKsystems recruiters in their pockets.  The recruiters share everything you discuss with them, and I have even had them reach out to me to try to get more information about what I know regarding the company (I know a lot about all of the underhanded goings on in the department and I'm sure they want to know what I am willing to share).  Do not get me wrong... I believe in the C level executives, I believe in the company vision, I believe in just about everything to do with this place EXCEPT for the management team of BIT.  They do not keep promises, they treat the hard workers with little to no respect, and the only way to get ahead is to brown nose them to death.  ALL but 2 of the good workers I know have left or have turned in their notice.... all within the last 5 weeks.  If all you care about is showing up to work for a check then work here bc you will not be let go.  If you care about doing a good job and improving the company then do not work here.  You will be entirely unappreciated, and treated very badly.  I was told I was seen as an enemy by the VP because I spoke out against over committing to work when we had not met our goals in 4 sprints (2 months).  When the VP sees you as an enemy because you are trying to do your job... you know there is only one thing to do.... RUN.  I did, and I am very happy.  Soon there will be no good workers left in this department... or there will be no department due to the inability to deliver anything of true value to the business.

The company interviewed me for months then waived the TimeShare requirement in experience in order to hire me for my other qualifications. The structure buildings, décor, dress code were all above average. The Management was spread thin across a large region. My boss was often traveling and at home location was miles away in a different location. My boss rarely saw my work but could monitor it through word of month and specific results. Following an extended vacation due to illness 5,000 miles away I was treated poorly. It was almost like I had done something to ruin their day by being involved in an illness that resulted in an emergency room trip on the travel day home of my vacation. Then there was a particularly volatile situation I was appraised of in my area concerning my teams. I was off and monitoring. I was happy to do what ever the company wanted and handle the situation as they wanted. I ask several times how this should be handled by email and at one point I got a terse message back apparently from upper management. It was clear that upper manager did not understand my desire or my understanding of the situation. I need to note this same upper boss was not happy with my hire as I did not have the experience he wanted but the others hired me anyway. That same day off, I was called in due to an notification deadline I had apparently missed. I put it all together and came in on my day off only to be ambushed by my immediate boss with a termination notice. I ask why and the answer was my extended vacation and that I had not met training objectives as we agreed. I noted my time period was negotiated and on tape and I had more time to meet my goals which were proceeding well. There was no discussion. Corporate HR was on the speaker phone and any attempt at communication was cut off and I was dismissed immediately. What had happened is the upper boss found a way to get rid of me and made the call to terminate me because he didnt like how I was trying to get an answer on how to handle the volatile situation. They covered it op with this ridiculous vacation (which they agreed to well in advance,) emergency extension and unfair treatment regarding my training objective time line. They immediately reset the TimeShare experience in the job description and hired one of my people. May I also note that through my management my team was performing at top peak bonus area as my dismissal. May I also add there were 2 or 3 other people in my job in the couple years prior to my hiring and in the time since there have been another several in my job. 

The culture is as always in time share, sell sell sell, what did you do today and bending the truth and rules to make sales and pressure to make sales despite their claiming otherwise was a constant.

Full-time employees work eight hour shifts with 2 breaks which are optional at management's discretion, not that one has the time due to assigned "busy" work. This "work" does nothing to enhance the guest's experience but, in fact, detracts from it. Seems the company is more focused on having employees engaged in tasks of doubtful value rather than focus attention on its guests. This is a source of constant anxiety and insecurity for employees; strangely, I think management likes it this way! 

The culture at this company is all about employee control and their one-size fits all management model is a relic with no real flexibility for the employee in their daily tasks; this company's motto should be "love working harder not smarter," an obviously counterproductive approach that keeps sub-par managers in position and innovative employees and ideas marginalized, sloganeering and rhetoric aside.

Co-workers are by and large a "cheery" and friendly lot but due to the pressures of work seem very stressed and, when talking about their employment and job satisfaction, VERY unhappy and dissatisfied; wages are low, performance demands high and bureaucracy suffocating allowing only the most "slavish" and prostrate employee to succeed, completely and entirely "authoritarian."

So, if you haven't already figured it out, the hardest part of the job is dealing with benighted management; it's all give and no take. Most of the corporate rhetoric about employee empowerment and advancement  is a sham to keep morale high in an otherwise dismal environment. No right thinking person would agree (for long, in my opinion) to the the type and kind of submissions this company requires of its employees as they are spiritually, and from the standpoint of individuality, crushing. 

Working with the public is always and everywhere a challenging assignment but can also be extremely rewarding. The Hospitality industry gives one the opportunity for tremendous personal and professional satisfaction. Developing relationships with guests and owners over time and being able to satisfy and intuitively attend their needs is a joyful and self-gratifying experience and one that often goes appreciated but unfortunately this will not pay your bills.

In summary, this industry, just like any other, is not for everyone. You must be willing to work for low wages, long hours and little appreciation or recognition for your efforts and accomplishments. Specifically, with regard to the company in question, I would advise avoiding it if you can, especially if your are a millennial; this IS your grandfathers company.

What is the best part of working at the company?
I really loved the basics of this job. Interacting with the owners and guests and getting to entertain them was great! 

What is the most stressful part about working at the company?
The most stressful part of this role was lack of support from management. The management changed at this resort while I worked there in several departments, all the way up the the general manager of the entire resort. When I started, we had monthly department meetings and even quarterly resort meetings. After the management changed, all of that crucial communication went away. A resort has several moving parts and departments that are completely different from each other. These meetings were how everyone communicated big events coming up because not every department has time every day to check emails. My specific manager (guest services department) was terrible for support. She would leave at 4:30 pm when check-in was at 4pm.   I hardly saw her and was left telling owners and guests, "Sorry I do not have the answer for that." when they had questions I could not answer. I never got a reply from her on things. I would often have to go trach down a manager or supervisor in a different department to get the information I needed. The manager before her would come in at 2pm unless she had a meeting in the AM. That way she was there as a main point of contact for any check-in needs. 

What is the work environment and culture like at the company?
From corporate, the work environment is pretty average compared to other companies. There are some benefits that are nice, however, when I was leaving they were getting rid of some of them. 
From the resort it's self, it is fast paced but exciting. There is always something going on. 

What is a typical day like for you at the company?
In the recreation and activities department, it was something new everyday! We got to make the event schedule for the department every week, so it was nice to choose what activities to do. For example, in the winter I would do a snowman building activity, and in the spring we had a birdhouse building activity. The other nice thing was that if you did not like an activity, you did not have to do it. Besides activities with the guests, I would be cleaning up all recreation areas and taking inventory of supplies.

I was hired for a timeshare sales position at Desert Club in Vegas. The position was advertised as where you can make between $150,000 to 200 selling timeshares. They do have thorough training that is continuously ongoing. But this is a very unique type of sales so it has its challenges. However, this is not an easy sales. My manager was great. The culture can be somewhat inclusive but also very clicky as well. The metrics that they use in order for you to keep your job is stringent. If you go on for too long without making sales of course you get let go. So there is that constant stress of making a sale otherwise you get fired. That's the down portion of it all. The constant rejection from each sale can work on you mentally. And so unfortunately towards the end of the year business gets very slow and makes it even more difficult to make a sale. So rather than having some flexibility with the number of sales towards the end of the year makes it very easy for them to fire you. Especially during the holidays. But I'm sure they knew that long before I even got there which they never really prepped me for because they always make it seem like there's always an opportunity. Which may be true however the opportunity to sell towards the end of the year is even more difficult. So their turnover rate is extremely high which I never understood why but now I do. When it comes to the matrix they are extremely stringent. I was proud of the work I did and followed their instruction and did their training on a continuous basis but the law of averages for somebody that's new to the business is against you. No matter how dedicated you are and are an outstanding employee in the sense of doing everything that they expect you to do but if you fall short on yourselves they throw you out like yesterday's trash. It's unfortunate I did make some good friends there but that can only take you so far. Working here is not for everybody you may have a good run in sales but what they don't tell you is that you also have huge dry spells as well. Unless you have a lot of experience that you know what you're doing and doing it for a long time this is not for anyone that has very little experience.

If you are looking for a managerial position in resort operations at Orange Lake, be prepared to be micro-managed like never before. While the culture and atmosphere are great, the senior leadership is stretched so thin that they are not given the time to train or develop their leaders for advancement. The expectations are very high which is expected, but they lack clear direction with the expectations. The senior leadership is not strong enough to handle the roles they have which requires wearing many hats.
The staff is very upbeat and really seem to enjoy their jobs. It is extremely enjoyable to be able to interact with so many people where your interactions can have an impact on their vacation experience.
If you are taking on a managerial role, you should be prepared to have very little control with managing employee issues. The HR department handles a very large majority of the employee issues and at times they take all controls away from management. They have created a culture with the line level employees who have learned how to use this to their advantage. It has created a culture that has given the majority of the controls to the employees rather than management. What this means for management is that you often have to conduct your business while walking on glass. There is little to no security if you are in a managerial role.
All of this is a shame because Orange Lake can really be a rewarding place to work. The atmosphere created for the owners and guests is full of energy and there seems to never be a dull moment. The company is very successful and continues to grow which is a great thing to be a part of. Unfortunately a lot of very good people come into the company without a clear understanding of the world they are entering nor are they trained properly once they are in. You are forced to hit the ground running without senior level support for clearly defining your goals and expectations.

Very high turnover. The company puts you through a 5 week training program learning difficult and painfully outdated programs (Some departments are still running programs made over two decades ago!!). You are expected to handle a lot of sensitive information manually, and deal with constant verbal abuse. Any advancement to new departments will come with minimal training, you're expected to figure things out on your own. Supervisors are too overworked to help you.

Being on the phones is a nightmare. Half of the people are angry because they cannot get what they paid for, and the other half are sad/desperate because they can't afford the money sink. Managers never take over calls, escalations are so frequent they have an entire department dedicated to handling them. You are forced to be the bad guy and tell a couple of 20 year olds who were bullied into a vacation home they can't afford that they can't even use their timeshare, because they can't pay the maintenance fees, membership fees, or reservation fees needed to make one booking.

I gave this company 8 months of my life and they didn't even have the courtesy to acknowledge my 2 weeks notice. Everyone in the office seems cheery and happy and there's a lot of employee resources -- an awesome coffee machine, nice break area, a few good options for food, but it's all a sham. They glitz up everything to make you think this is an awesome place to work, but it was the most soul crushing experience I've ever had. The amount of content you're expected to navigate, the amount of information you're expected to know, is absurd given how little they pay you.

This company is evil. It hates its customers. It will nickle and dime them to death, and it will force you to do it to them too, with a smile on your face.

I would rather mop the ocean than work here again. I would rather saw off my own foot and eat it.

This place made me hate myself. I would often cry while on shift, or after work.

OLCC is by far the worst place I've ever worked. Complete lack of leadership at all levels. Excessive micromanagement and backstabbing by non management personnel. Disgusting facility, insufficient resources and equipment to perform essential job functions. 

I would highly advise against anyone accepting a highlevel position there. 

As a Sr. Engineer I was immediately targeted as a threat by other non management team members within a week. The tension at the workplace could be cut with a knife as employees didn't have the resources or processes necessary to perform their jobs. 

Multiple team members that hated each other and controlling micromanaging BA SCRUM master. Team members swearing and arguing in the IT department. I was frowned upon and became an easy target when I addressed this type of behavior as unacceptable to a non hostile working environment. 

Thank the lord they found me to be, 'not a great fit' as I probably would've ended up throwing myself off the second story balcony had I continued to have to deal with the childish, insecure, sociopathic behavior displayed by some of the individuals on their IT staff.

It took me more than two weeks to get close to acquiring the equipment resources I needed to effectively do my job at which point I still didn't have what I needed. 

The last engineer that had my position before me actually just got up and left without notice or coming back. The first day I got there the Product Manager resigned clearly because of conflict from aggressive micro managing middle management. Very high turn over rate. 

Many large national IT Staffing companies have chosen not to work with OLCC due largely in part to their unprofessional conduct and poor reputation. 

Run!

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