security officer

casino dealer

cook

cashier

surveillance operator

Hollywood Casino

Terrible and cheap company in regards to providing tools needed for the job,They make you ask several times over to be told it’s not in the budget ,all why having a pizza party telling you they are the most profitable company in the industry and expect you to jump for joy and be enthusiastic about working for a company that refuses to invest in the tools and materials needed and make work more efficient. Many of my co workers have had to purchase their own tools out of pocket to get a job done because the tools that we have are worn beyond practical use or non existent. The place could be enjoyable and offer meaningful growth opportunities however people are often discouraged after a few months from poor leadership from the management/Head of department who has an unwillingness to hear employees needs and meet them in a timely manner. 
Management lacks communication and coordination in projects and event planning,Everything is last minute and planned poorly.

 Management is good at pretending to listen to your concerns yet fail consistently to actually address the issues in a timely professional manner. Example would be waiting weeks for an item or product that could be purchased same day locally. They expect you to be professional and ready to work yet don’t provide you the equipment needed or support to make the project and or task effective. 

I can’t say that the work environment is the worst place to work as a lot of the people are really professional and friendly,But with this unwillingness to invest in proper tools and safety equipment on top of a low pay environment  I wouldn’t recommend working for this company if looking for a place to grow and develop. 

The pay is very low for the industry and workload. Most employees make starvation wages even after a decade of service and have to pay for their own licenses and union dues for a union that sides more with the company than the worker in negotiations. Most jobs here actually pay less than a non union fast food job today. If you’re looking for a job to hold you over then maybe but don’t expect much from this company in terms of career and growth. 

They will try to convince the new employees they are family / team member oriented company when in fact they are a greed driven company that only cares about money and genuinely create a toxic inefficient work environment where everyone begins to hate being there and is unmotivated to complete task in a timely professional manner. 

There really isn’t a good or enjoyable part of working for this company because they refuse to support your work efforts because of corporate greed. Paying starvation wages while snowden CEO counts his multi million dollar salary is not a good look and not a place that wants you to be successful and have the means to provide a decent income for your family. This is overall an exploitative company they not only takes money from people in gambling (addiction)but in the form of wage theft from the people who keep it running and profitable. 

My first couple years I had rose colored lenses on and really believed all the bs they told us. I can tell you from experience now that they will only disappoint you as a job provider. 

I was an employee at Hollywood Casino in Columbus since before opening day 2012. I have seen the good and the bad.  This review will be for the position of table games dealer

The good:
1. Flexibility of working hours- Although your on a shift bid (per union contract), as long as you can find someone to swap your shift/days off, you can trade as much as you want and change your schedule. 
2. Liberal attendance policy, some hate it, I thought it was more than fair. 
3. Some of the managers truly do care, most not so much. 
4. Pay. As a dealer your pay is pretty good, although the casino only pays $5.xx/hr for dealers, you do make tips which are pooled and you average $23-25/hr. 
5. The EO list. Sign it and you have a chance of going home early if that is your desire. 
6. Players: There are some really great people you will deal to, including celebrities at times. 

The bad:
1. Management: They will lie to you, they will selectively enforce the policies and they will disregard the union contract as much as they can. This goes from your HR people, to your managers. There are few that truly are decent, most would just assume you not be there. Your table games supervisors wont back you up, you could be 100% in the right but they usually take the players side since the casino is more concerned about their customer service scores than protecting the game. 
2. Schedules: Yes, above I said they are flexible. but if you cannot get someone to switch with you, its not so much. On top of that expect all major holidays to be working even if it is your normal day off.
3. Pay: If your trying to get a loan, the banks only look at the $5.xx an hour, not your tips. 
4. Players: You will run into some of the worst human beings you will ever know. They will wish your death and cuss you out and you have to stand there and smile. You will have more than your fair share trying to cheap you, especially on the asian games. 
5. Coworkers: The gossip and rumor mill there is strong. Although most of the coworkers are fun and decent, you do have some that want nothing but drama. 
6. Relationships: In the casino industry, it is very difficult to have relationships with people who are not in the industry. The hours are so different than the rest of the world and you spend more time with these people at times than you do your own family. 
7. The union: I am pro union but the union here sucks, the contract sucks. Don't expect to have any protections in reality. Sure they do some good but in general its just there. The company will still do what they want regardless of the contract. 

While there are a lot of bad aspects here, I will say one can work here and be happy. Some of my best friends I met while working here and those are relationships I still have even not working there any longer. I know some of the bad can be said about any job but they are magnified more here. I was happy working here for a majority of my time, it was in the last year when management seemed to change that it really went down hill, moral slow and they are short staffed.

I worked for Hollywood Casino for 3.5 years and I enjoyed my coworkers but the management was awful. They work you like a slave and they do not care about you or your health. Whenever I had an issue or concern, management did not take it seriously and treated it like an inconvenience. I worked in the buffet and ended up transferring to the sports bar and they worked me from 3pm-2am and made me take my break as soon as I clocked in at 3. They got rude with me if I needed to take a restroom break, they were not fair with scheduling and always let the same people leave early due to favoritism. During the busy times, the managers would disappear for an hour taking "Smoke Breaks" and we would barely have any help. During one shift I had a health emergency and needed to go to the emergency room and they refused to let me leave and told me to "Wait it out" through a text message. I ended up having to find another manager from another venue to clock me out and do my cash balances so I could leave. I returned to HR the next morning with my doctors note and proof that I went to the emergency room and I explained the entire situation about how I told my manager I needed to leave and HR did not care at all and considered it a "Walk Out" and gave me a write up and a point with lead to me getting fired.  I tried calling union to get my job back and they did not help me, It's like they wanted to get rid of me. I applied for a position a year later and was hired on again, only for them to call me a day later telling me that they would not be able to hire me on again because my manager had "Personal Issues" with me. I was devastated. I worked there for 3.5 years, never got into trouble, rarely called in, never got written up, was always on time, picked up shifts to help them out whenever needed, worked holidays, I got along with all of my coworkers and yet they still did me very wrong. This was 3 years ago so things may have changed since then but my experience and everyone I knew who worked there also did not like it.

My typical day at Hollywood Casino Toledo would be to run and execute a promotion. Sometimes I would be by myself and other times I would have another promotions team member with me. I would also have 

There are so many different things that I have learned here at Hollywood Casino. My top five things would be new marketing skills, including but not limited to advertising, promotions, and team communications. By working here I was able to increase my team communications skills along with customer services skills. I have learned how to adapt to changes very quickly and accurately. I have learned from this company to multitask by running promotions and still being able to get all of my office work done. I have also increased my knowledge of basic computer skills, including Microsoft Word, Excel, and Outlook. Another thing that I have learned from this company is that if I out my mind to something I can do anything.

Just like anywhere there are some times where management and myself did not see eye to eye on things but that was very rare.They were very understanding and were always doing their best to help you if you needed it.   

The casino is very clean, all of the employees are super nice and helpful. The HR team creates a lot of fun team member activities that really get you involve in what is going on around the property. 

The hardest part of the day is making sure that everyone is on the same page with promotions. There are times when the rules get changed and they forget to inform the promotions team. This does not happen very often but when it does you definitely have to think fast. Another thing that was hard was the constant schedule changes. This really only affected the marketing team every other position all seemed to have set schedules. 

The most enjoyable part of my day is when a guest win and they are really truly grateful and happy about it.

If you like your schedule being changed countless times within a year and made an example out of in front of your peers then this is the job for you. You will be stared down and yelled at.

As a surveillance agent you will be tasked with completing a lot of the supervisorial/management duties, but not compensated for it. These include but are not limited to SARCs, Employee Watches, COVID-19 contact tracing, on board training for new hires, and auditing different departments.

You will need to know the job functions of employees in different departments. Be prepared to complete at least 10 different employee evaluations for other departments every month.

You start out at $13 per hour and work full-time. You are encouraged to come in early or stay over your designated shift time. This is because there will always be a lack of staffing. The job should start at $25 per hour for all of the mental stress involved.

The company used to give yearly evaluations and a pay increase of 1-5%. These were always given months late and a lot of favoritism played into it. Now you you are given a flat 2.5% yearly increase due to covid and the greed of the corporation. The yearly increase is also given months late. After you work there for 5 years you are given a pin. No celebration or true recognition.

Don't expect to advance within the company or department. If you become a surveillance agent there will be a limited amount of other positions you can work at the property. There is also a very large amount of favoritism within the surveillance department itself.

The only positive thing I can think of is some of the friendships you can build. At times you will feel sorry and check in on your friends because they just got yelled at. It's really sad and humiliating.

Hopefully, something will be done about this and good changes will be made. Hate to see anyone else have to go through this. I feel amazing that I don't work there anymore.

Player Services Management lacks consistency and the top Manager is hardly seen. When he does exit his new office, he only smoozes with the patrons, and doesn't even acknowledge his cashiering staff. Morale is terrible, and this management group seems to rather enjoy writing up their staff rather than training or retraining us when we make mistakes. Try to correct the issue by empowering the employee, not by tearing them down is what I say. Absolutely no forgiveness with any mistakes made. A terrible culture that continues to foster a negative attitude amongst cashiers and bankers alike. Promotions are given to those that are "liked" and not necessarily to those that are truly deserving due to their diligence and hard work. Some cashiers stare at patrons without any greeting whatsoever, or continue to play on their computer rather than assisting patrons, and this is deemed ok.....for that particular person...but not for others. Again, depending on the manager, rules only apply to those that are not in their "clique". The pay for this position is only $12/hr and the responsibility for this "job" FAR outweighs the compensation given. You are scheduled on your days off without being asked, and then told you must work your day off. Thanks to the union for trying to correct this issue, but the philosophy is still happening, but only to those that do not speak up. Sad that everyone isn't treated equal....and respected as a person first, rather than a body on their schedule. And they wonder why this department has high turnover rates. Look to your management first H.R. They are the ones who shape and mold the department....and it is falling apart.

Great team members and a very beautiful place to work. The people running the show upstairs are nice, maybe even purely well attentioned for the most part. That being said there's no accountability for poor management or mistakes. For every mistake management makes,  there's the collateral the employees have to make up for in the form of policy's or rules and restrictions that are absolutely disrespectful and unfair to the workers. Not too far behind is the excuse "we're new". The earliest of the employees have been on for over a year now and this has been planned for decades. The managing company has had time to figure things out beforehand and even if they had not had all the answers, that is not the employee's fault.  The "we're new" excuse gets old and only works so often. Take responsibility and be the leaders you were hired to be. 

If something's broken, make a real solution, not more inconviences for hour employees.

Contrastingly, if something's not broken, don't try to fix it.

If an employee supposedly does something wrong according to management, provide evidence.  

Contrastingly, stop sweeping the mistakes of supervisors under the rug.

Update your P&Ps and stop adding rules or falsely interpreting meaning because you failed to establish your guidelines clearly.

In the cashier cage department, you will handle all financial transactions with guests.  

Training is subpar, managers play favorites, and staffing is almost always short.  There is no shift differential nor holiday pay, though you will work all holidays.  They have an attendance policy where a call off is a point, but in addition to no holiday pay, if you call off on holidays or certain weekends that they deem, you receive two points.

The turn over rate is astounding.  No one stays more than a few months unless they have already been employed there for several years.  This is due to working conditions, management, and the downright derision other departments show to the cage, which is allowed by management.

The health insurance has steadily declined in substance but increased in cost.

Management either ignores you, including any attempts to help you get a good review, or micro-manages in such a way to make you feel inferior.  Managers and supervisors are not fully trained, so if there is a call off you are expected to cover both spots, as the manager does not know how to fill in.

Employee morale is non-existent.

The guest areas are decent, but the employee area is unhealthy.  There has been mold in some areas of the building.  Six months after bringing it to management's attention, it was finally painted over (although not treated).  In the winter, employee areas usually get below 60 degrees, as they do not fix drafty doors or turn on the heat sufficient enough to compensate.

FINAL CUT STEAK AND SEAFOOD- Forbes 4 Star Rated
	  	FRONT OF HOUSE/ BACK OF HOUSE SUPPORT STAFF	                                                                                July 2013 to July 2014
Assist in expediting food and beverage  from kitchen, to guest
Exude in Red Carpet Service including casino events and promotions 
Scored 90% on Customer Shop, recognized for great service during a Secret Shopper Test
Accurately communicate orders and relay them to kitchen staff.
Restock glassware, silverware, napkins, and side stations. 
Compliance with all rules and regulations provided in the Forbes 4 Star rating manual venue standards handbook.
	   EVS DEPARTMENT                                                                                                                                                        August 2012 to July 2013
Lead Team member during Concerts and Special Events
 Overall cleanliness of slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas 
Lead Bio Hazardous Clean-up, Authorized person to clean, disinfect, as well as disposal of hazardous materials
Vacuuming carpet; sweeps & mops, strips and waxes tile floors including baseboards, cleans any spills that occur 
Shampoo and spot clean carpeted areas 
Uses extractor equipment, floor scrubbers, shampoo machines, polishing machines, special vacuum cleaners and scrubbers 
Cleans signage, light fixtures, vents, decorative greenery, railings, artwork and elevators

In my 40+ years of working experiences this was the worst place to work.  My position was cashier at member's services.  My coworkers were good people.  The dept head who hired me was the best, but then she was let go and it all fell apart, BIG TIME.  My typical night shift (4pm - 12am) was never typical.  We would have a bunch of new employees to train and by the third day, pft, out the door.  Trainees were consistently a lot of no shows. 
 I would say maybe 6 out of 10 shifts I was working from 2-8 hours past my scheduled time.  Then if you had to work the next day, you got no leeway because you worked a 16 hour shift.  Eight hours off then back to work as usual.  No one wanted to work 12am - 8am and they only scheduled bear minimum.  It was slow and boring but I was always available to keep working.  I felt sorry for my shift supervisor.  After my initial dept head left, the interim person shook up the whole dept making things so much worse (yes, that was possible).  He had people doing 2-3 different jobs on the same shift which was just asking for monetary errors.  These different jobs were done effectively by 2-3 people in the past.  Good that he is now gone.  Don't know how the shifts are handled now, though.  Some of the customers treat you like you are a substandard person.  Very demeaning, very belittling.  Anyway, I would not recommend  EVER working in the "cage" unless you have VERY thick skin and no social life.

Top Job Titles	Average Salary
Security officer 84 salaries reported	$16.22 per hour
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