registered nurse

screener

order picker

health screener

clinical research associate

Holy Cross Hospital

Being on an off hour shift, primarily shouldering the responsibility of the operations, maintenance, service calls and repairs to a 500 bed hospital can be exhausting and if you do not have a love for service, almost a long slow grind.

New management technique? Having seen and absorbed what my experience and background have allowed, its remarkable how well most of my prior managers were able to work within the limits of their resources until the effects of modernization caught up to the demands of the tasks. Modernization does not make good managers, its the people.

Co-workers at a hospital with a history as rich and colorful as Holy Cross are truly a treasure to observe interacting when they are operating efficiently. People actually seem to be happier when they are able to accomplish the everyday tasks with a great deal of pressure if and when they operate with purpose.

It is difficult to watch a transition, when people are divided and the staffing manager has determined that drastic cuts are necessary to save money, when the people are already being overworked by inherent inefficiencies.

Service. When you look into a persons who might have just had a critical operation eyes, doing the best you can to make them comfortable, and see how much peace it brings to their hearts. Nothing is better.

I work in the wound care department where we treat anything from venous leg ulcers to skin tears. I would call the patients to the exam room, record vitals, retrieve physical and history, current medications, have them sign the consent to treat forms, undress and clean wound(s), take pictures and measurements before the wound care physician comes in. Occasionally, ill assist the physician in minor procedure like suturing a reopened wound from a previous surgery. When the physician is done with debridement ill apply dressing per physician orders then clean the exam to prep for the next patient. I have on the job training and attended wound care seminars for knowledge in my scope of practice. I also have Administrative experience such as pre/ registration, verifying insurance, obtaining referrals and authorizations, scheduling patients appointments, applying charges and credits if needed. The most enjoyable part of my job is helping my patients and having a wonderful team of co-workers.

When I got hired here I was really excited and looking forward to working at a faith-based organization. Orientation day left me feeling even more excited as people kept mentioning the hospital’s values and mission. Fast forward to a few months later and I feel like it was all a bait and switch act. The culture in my department is actually really sad. Colleagues undermine each other and purposefully try to pit one professional against the other. Management is overwhelmed and overworked to the point that I feel I am pestering them if I need to ask a question. Their communication (managers, leads) is abrupt and their body language is unpleasant, which I attribute to them feeling stressed. The hospital itself could do better in terms of food and cleanliness and FOR GOODNESS’ SAKE could they install some gosh darned toilet seat liners in all restrooms since they ARE in the healthcare business?? Work-life balance is non-existent for employees so long as staffing is adequate late into the evenings and weekends. There are few per diems to cover any days off so even using your PTO can be a challenge. Honestly, you’d be better off at any other healthcare organization in South Florida.

What is the best part of working at the company?
Honestly I worked there for almost 6 years. The biggest things I've noticed.. they will not pay you for what you are worth. They will have you do a two and three person job and not receive the appropriate compensation. They will put money into marketing first before giving you a raise.They don't know how to keep a clinic open no more than 2 years.. always closing because they don't have their ducks in a row and they make hasty unethical business decisions. Your position depending in the department is not secure.

What is the most stressful part about working at the company?
One person working a two three person job. They will see you are drowning and will drag their feet to find coverage.

What is the work environment and culture like at the company?
It was good actually, I worked with people that actually valued team work and showed it. Some of my closest friendships have been woth my co workers.

What is a typical day like for you at the company?
It was ok, I did scheduling and authorizations for the Pompano Beach Clinic. The physical therapist I worked with were cool. It was nice.

Working in this environment allows me to grow spiritually and professionally. There are always new opportunity to grow within the company and/ or increase your knowledge. 
My day starts with smiles and fresh faces wishing me a great morning and day, followed by me greeting my patients. With respect they look to me to make their day a little bit brighter and better as they continue to recover and prepare to go home.  
  It's very difficult saying goodbye to my patients but the hardest part is when they pass away and you never get to see them again. Knowing that My coworkers and I did everything to make those patients comfortable during their time of need brings more joy and comfort to me as well as to the families. The most important thing that I've learned at Holy cross it that we are all accountable for our actions as well as being accountable for each other. It's the trickle down effect that impacts everyone when someone does not value their job or their patients... everyone is impacted.

Typical work day was phlebotomy skills to patients in different floors, ARU, OR, etc. assigned, from 4am to half day.  Learned, not much that I already knew of, except the use of devices, such as MobiLab and Monitor for labeling.  Management did not trained me for what they expected(which I never knew what it was); I did what I had to do even giving my extra mile.  It never was enough, even though they never told me there tricks to fulfill there expectations as a goal.  Had to learn those short cuts the hard way; on my own.  Like a, ''Oooh now I found out how you girls do it'', matter of way.  And after I got there tricky short cut ways and finally learned on my own(except for a couple of co-workers I had to ask, like for receiving my own blood draws in the system), and was fulfilling daily goals; I got fired. My experience, too many drama and too many excuses of everyday situations that there same employees go through everyday and even worse.  Most enjoyed some interactions with some patients and getting to know people from different cultures.

I have worked for several companies, big and small, throughout my career. My expectations were high when I joined Holy Cross Hospital, but I quickly learned how toxic the working environment was. I would not recommend working here, in any capacity.

The job itself is easy. It's the lack of support and direction from management which makes it impossible to be successful. Poor leadership leads to lack of engagement. It starts from the top.

There seems to be a layer of protection when it comes to Trinity Healthy employees, especially those in leadership roles. Do not bother taking any formal complaints to HR. If they are friends with the person you are complaining about, it will get swept under the rug. Investigations are never completed. Individuals are terminated with no reasoning, documentation, or paper trail to support the decision. It's all about "who you know" here.

I was very thankful for the opportunity of working for holy cross for the years is did. I however was never pleased with the way administration just sweeps under the rug any complaints or concerns you have about compensation, issues with other employees and they very quick to terminate your employment if you "rock the boat". They LITERALLY nickel and dime you when its time for your annual review and pay raise. The office coordinators are now having to split their time between multiple offices due to lay offs suggested by trinity health. So that means there is a 50/50 chance if you have a problem or emergency and have to leave early, it is VERY hard to get in contact with someone to notify them. Also the biggest gripe I had with them is that many times the longer you are with them the more favoritism they have for that employee and your word isnt worth as much as theirs.

I'll come into the office and to go to the fax machine to get our daily list of discharge patients names we need to get. We go to each floor of the hospital to collect the charts and sort it out in the office. I have learned you have to be patience when reading the patients chart and putting it into the system by scanning and verify the charts.  At my workplace it is very an diverse culture from management to nurses  I personally never have a problem being in a diversity environment. Hardest part about the job was the scanner; sometimes the scanner will get stuck and that will slow the process of an chart to be scan.  More work will accumulate if you do not get the scanner fix by the end of the day.  Overall, I love my job and my employees too.   Most enjoyable part of my job that I love was everything from collecting the charts, greeting the patients, answering phone calls, and to meeting with my manager. Holy Cross Hospital was a great experience and with wonderful staff members.

Holy Cross Hospital (HCH) is a good facility for those who are already completely competent (2+ years experience) in their respective departments (e.g. Blood Bank). Since Trinity Health purchased Catholic Health East in 2015, HCH has cut their staffing significantly and went LEAN.  Unfortunately, this translates into 0.8 FTE for new full-time hires, decreased training hours & decreased benefits (e.g. company provided life insurance based on 1664 worked hours/year instead of 2080).  
A word of CAUTION to all those applying to HCH.  This is NOT a teaching facility/entry level facility.  Be prepared to work alone in your department and to refer to SOPs if you have any questions.  Scheduling is unorganized and confusing; you will be floating from department to department depending on the day.  Experienced Generalists Only.

Top Job Titles	Average Salary
Registered nurse 10 salaries reported	$42.58 per hour
Screener 10 salaries reported	$42.00 per hour
Order picker 9 salaries reported	$43,937 per year
Health screener 7 salaries reported	$22.83 per hour
Clinical research associate 3 salaries reported	$79,000 per year

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