case manager

youth worker

clinician

security specialist

bus driver

Holy Family Institute

The Jobs at HFI are incredibly fulfilling, working with kids from all walks of life, and being able to do so with workers that are usually very friendly and great to work with, but unfortunately almost all of the positives are overshadowed completely by extremely toxic styles of management/ and inconsistent decision makers. Promotions are given to who they like, not who is most qualified or a best fit for the job, large changes are made with little to no input from the lower management or the front line workers, and there is a sense of toxicity with the management style. There are often promises for advancement opportunities that never materialize and it is a "My way or the highway" style of leadership. Pay is so-so for the industry, but the most important area where HFI misses the ball, is the workers are very rarely seen or heard when it comes to concerns understanding of changes, and happiness at work. Complaints to Hr are often met with condescending results rather than empathy and understanding, and there are many relationships and internal friendships which sometimes create unfair advantages and disadvantages for those who don't fall into certain cliques.  In a good work culture where employees want to stay it starts with workers feeling valued. That doesn't happen here.

The problem at HFI is that the people at the top do not know or care to know what it is like working directly with the clients.  They make decisions based on hypotheticals which are often informed by people in middle management who are trying to remove responsibility from themselves.  The balance of work is often lopsided and the people who get promoted tend to be those who do less work.  This is because they appear to handle the job better when in reality they are just doing the bare minimum and leaving the rest to people who know when a job is done.  While I have never worked with the CEO it has been strongly implied to me that she is highly suggestible and tends to turn on the people below her when someone else comes along and convinces her that they are the one she should be listening to.  As a result there is much conflict among the highest leadership.  This highly competitive environment seems to be either by design or complete lack of design on the part of the CEO.

On a regular basis staff who have gone through extensive training arrive on the job and are expected to work with many clients (children) while having very little practical direction from leadership.  People then either sink or swim.

What HFI lacks is leadership.

Do not work here temp. or full-time, if you cherish the following:

1) Your freedom

2) Time with your family, children, friends, spouses , and dating relationships.

3) Self respect

4)  Mental and physical health

5)  Goals and hobbies

6)  Feeling appreciated and accomplished in your work efforts.

7)  Wanting to grow in your work experience.

8)  Having knowledgable superiors who are honest professionals at all times with you.

9)  Great co-workers who work hard and have high morale.

10)  financial responsibility.

If any of the above mean anything to you at all, and you start working for Holy Family, you will find out very quickly … Holy Family Ins. does not care about any of it !!! They will make your entire life is 100% at their hue and cry ! holidays ? vacations? ha! yeah, if they want you to have them, regardless if you request them way ahead of time, or they “promise” them to you previously, they will rip you off at short notice whenever they want!  “don’t make any plans”  and s constantly said by your superiors on a weekly basis. Co-workers are always depressed and bitter, pick at each other out of frustration. If the higher ups say jump, you better jump or you are out on your rear!
 Look Elsewhere people, this place is not worth your time, believe me !! 




I strongly advise against joining the Northeast (NE) team. The Northeast Regional Supervisor is a micromanager who lacks empathy for staff, does not make an effort to build rapport, and does not foster a supportive team environment. If she cannot control your work, she escalates matters to leadership, who then attempt to pressure you into complying with her or their expectations.
During several meetings, the tension between staff and leadership was noticeable, which in itself was a significant red flag. If you are seeking a collaborative work environment, the NE site is not the right fit. Likewise, if you are looking for an empathetic, supportive, and caring supervisor, this NE site will likely be disappointing.
While the organization offers great benefits and insurance, these do not compensate for the lack of empathy and support I experienced during my time here by management. The only real positive was meeting coworkers who are genuinely passionate about what they do.

You will probably have one of the most meaningful jobs to exist if you ever work in JOH, yet the people in management have an inherent knack of ruling by fear.  If you want to be treated from a trauma informed lens, know before taking this job that it is dog eat dog in that program.  Management is equal parts distant and ruthless.  No seniority will protect you from their scalping.  They routinely fire people who don’t conform as a way to silence them.  Additionally, their promotion decisions remain questionable: favoritism is obvious AND they often promote people who are not good fits (or worse yet unqualified) for their positions.  To add insult to injury, they will defend these people to the death even when they cause alarming rates of attrition.  In sum, get that federal government pay rate and also recognize you could be thrown to the wolves anytime regardless of who you think has your back.  11/10 toxic work environment.   Benefits are pretty dope though.  

I was a family counselor at this job for many years. It started out as a great place to work. My co workers and supervisors were amazing. They really cared about one another. We work a pretty hard job but it’s rewarding. CYF makes us do a lot of extra work for them which is unfair. It use to be a really flexible job that benefited employees with children or school. However, new management has taken over and they don’t care about their community based programs. They view us only as workers. They don’t care about anything except the money we bring in. They are a bunch of power struggling women. The appreciation for their staff has went down and the work environment is toxic. A job I use to love, I grew to dislike. Sadly, I ended up leaving. I would recommend working anywhere else on the except community based programs. Overall, the company is amazing and even though we get paid poor compared to other places. 

I worked on the Journey of Hope team; good pay and good feeling about the work I was doing however the work environment was often toxic. Upper management did not listen to the wishes of the rest of the employees, and would rarely comment on positives of the program, more often than not they would be sending out a message with critical or punitive measures. Even when they help forums to hear the concerns of employees, they would only use this time to defend their own actions and would not quite listen to what their employees were saying. Frequently it was white managers making decisions above Latino/Spanish-speaking employees, which just felt weird considering the client population was mostly monolingual Spanish speaking clients. Too much turnover in non-management level employees due to the toxicity. 

Working with children was usually great until the number of intakes diminished drastically, then the children can get very entitled and some can use their privileges as protected minors to accuse you of abuse, so that's a power dynamic that's very skewed. Speaking of power dynamics, management DOES NOT CARE. They walk around with their noses in the air and don't give you the time of day. Their oversight is stiff and short-sighted. They are absolutely willing to treat employees as their tools in order to feel like they "get things done", without actually providing ANYTHING of value to the work of those actually spending time on the ground with the children. It's a ridiculous "us and them" culture that divides supervisors from Youth Care Workers. No thanks.

The Mornings,and Evening are fast pace and some day slower then others but if you work and over night shift they are slower then the other 2 shifts and it an awake shift, so it can be very quiet, but doing your rounds(checks) will keep you buzy. Word to the wise, if you get lazy when you eat then don't bring heavy food, and maybe 2 cups of coffee during your over- night shift of course, it will be during rounds(relief) with the  2 or 3 night Supervisors)  unless it's an emergency their pretty good with rounds at night so you can go to the bathroom, eat a snack, or heat your coffee up and go back to your station to start all over again. All of Administration is okay. 

To work effectively at Holy Family Institute, you need to bring your experience with you.  This organization does not provide any meaningful employee training, and the technology is behind the curve.  The hardest part of the job is using outdated technology that won't perform the way you need it to, but can not be replaced due to cost.  The people there are very friendly and courteous.  They are truely good people dedicated to the mission of the organization.  The most enjoyable part of my job was working with others to achieve fundraising goals. The hardest part of my job was often not having the resources that could make the job more efficient or easier.

Top Job Titles	Average Salary
Case manager 4 salaries reported	$17.17 per hour
Youth worker 5 salaries reported	$17.60 per hour
Clinician 3 salaries reported	$60,860 per year
Security specialist 4 salaries reported	$18.44 per hour
Bus driver 5 salaries reported	$23.00 per hour

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