hvac technician

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Home Comfort Experts

As an hvac service tech this company does not pay an hourly wage, it is 100% task pay for everything. The task pay for maintenance calls or service calls is a set amount regardless if you hve to drive 15 minutes or over an hour between calls. When on a maintenance visit you are required to be there for about 1.5 hours plus the hour drive to get there and they only pay 25 dollars for all of it, which happens pretty much daily and some days is like that every call. They over book the maintenance calls at the beginning of each season instead of spreading them out, so by the middle of the season teach are going home after 1 to 2 calls a day and they dont have the needed amount of service calls to make up the difference. Management will promise you world during your inteview and cant follow through after the fact. I told management what i needed to make bring home and they said not a problem at all, and in reality i only made what i need to 1 pay check out of 8 and thats getting paid every 2 weeks. If you negotiate any extra vacation or perks for coming to work there you better get everything in writing. I negotiated 2 weeks paid vacation upon starting, used 36 hours so i still had 44 hours that i was owed and got screwed out of that when i left. As a benefit they guve u a few days of paid time off for sick days or whatever, i asked if that was going to available as soon as i start and was told by management yes it is. After i started and needed to take a day off i was told u have to use your vacation because you have to work here for a certain time before you start accruing the paid time off days which was the exact opposite of what i was specifically told when i asked about it.

Ultimately working for this company caused me to be behind 4 months on my mortgage, 3 months on my car payment and behind of my monthly bills because i never made anywhere near what i was supposed to and was trying to juggle bills to keep up.

If you are looking for a company to grow with, look no further. This is a young company, with over 40 years of experience in this industry leading the way in management. It is truly family owned and operated, and I for sure feel the support from my team, and management. 

The atmosphere here is different from anything I have come in contact with coming from the corporate world of sales. Nothing is pressured, but doing my job is expected. I have KPIs to meet, but that isn't unlike most places. The difference is that my supervisors work with me to get better at them. I love the continued training that is provided here!

Yes, not everything is perfect, but I haven't met a management team that is more willing to work on and actually follow through with issues that come up. 

It is an open-door policy here, and I feel perfectly fine with walking into the owners office just to say good morning.

The team of employees are great. We have a lot of tenured faces around here that are willing to go above and beyond whatever it takes to make me successful. We have team building exercises, and company outings that keep us all connected.

I would recommend working here to everyone I know. You don't need experience for most positions, it is great pay, the company cares about you and you aren't just a number, and this is the place that gave me my CAREER and not just another job.

You get your birthday off! I mean what company does that!? I love this place.

I have been an employee of Home Comfort Experts for the last 6 years. I have noticed that a lot of the reviews I have been seeing claim that pay, work-life balance and advancement in the company are almost non-existent. This, however, this does not reflect the current state of the company and the expectations set for their employees. Yes, the expectations for the employees can be demanding for service personnel, but this is a service industry. Over the last couple of years changes have been made to ensure that technicians can still maintain a healthy work-life balance (including increased PTO time). Effort put into this career can be reflected in a positive way when it comes to the pay received. There are several current technicians that have made the effort to become the best they can and have mentioned that this was never possible at their previous employer. This is an industry that requires a constant education of systems being released from manufacturers. This training is supplied on a regular basis along with other training that allows for technicians to excel in the field. As far as advancement, I started out as a service technician 6 years ago and I have been able to obtain the service manager position. For those that put effort into learning and becoming better it has paid out in multiple ways for current employees, myself included.

I have been with Home Comfort since 2017 and I have loved the company since.  I have received a very comfortable compensation since being here with a decent raise increase.  While the job might come with some stress at times it has became an overall great place to work. I have great coworkers and I have had two great Managers since starting . Advancement is a tad difficult due to this being a small company.This is a young company and their are faces of all ages. The President and Vice President are thoughtful owners  who provided many company appreciation events.  Home Comfort allows you to make additional bonus with sales.  HCE is a family company who cares about you ! They are a caring company but they don't put up with no nonsense behavior, Some positions are high stress and require long hours but the payoff is worth it.  The Company is very understanding to your needs as long as you communicate with them. The General Manager is a very respectful fellow who's door is always open to speak to.  The Mishawaka Field Operations Manager is great guy and will always lend a hand even if it takes 20 years for him to explain it lol. Accounting and Human Resources are great people. Customer Service is the hub of the Mishawaka Headquarters and will keep you busy. While the benefits are high, they offer a decent amount for  small Company .  Join HCE  TODAY

I started out as a Customer Service Rep with 0 knowledge of the HVAC industry. I was truly scared to try something new. 
They worked with my start date time line because I was moving into the state. 
They gave me so much time to train, but still pushed me to learn knew things. 
I had no idea that I would thrive with the fast paced environment. 
There were a lot of learning curves, but with everyone there, it's easy to overcome them. 
I worked hard and ended up being offered a position in Sales. I then worked my way up to the Customer Service Supervisor. After that, I continued rising into a multi role position with Sales and Customer Service. Finally, I am currently the Club Administrator for the whole company. 
The pay is well above average. The people are easy to work with. 
They take time to make sure you feel heard and listen to your ideas. 
If you expect to walk in to a job and not have to do anything and expect to be successful, then this wouldn't be ideal for you. 
Once you put in the effort, they will notice, and you will be recognized. 
I'm very excited to continue my career here and retire in 30 years like I have planned. 

Unless you are consistently brining the company top revenue every month you are not worth their time.  They will tell you everything you need to hear to accept the position, then recant or act like they never offered you anything after you start working there. They will sell you out and punish you whether the actions are true or not you spend more time trying to redeem yourself then knowing your employer has your back. Remember your just a warm seat in a truck that's it. They will tell you they want to train you but you will only be given roughly 3 months to learn bare minimum to do your job and if you ask for more training and actually able to get that training it comes at a cost. You will be docked pay to 10 hr during that time so they don't have to pay your full scale when your not generating revenue for them. There is only a small handful of people that have been there over 5 years not working in the office, give that some thought before you make your choice, extremely high turnover rate! 

Favoritism and clicks with managers are rampant here. Cult like atmosphere. Toxic unprofessional Managers push more work on you only to get big bonuses for themselves. You will be pushed to sell their products with very little compensation and sneaky loop holes so you do not get what they call spiffs. Hard work loyalty and dependability are not appreciated or compensated. Do yourself a favor and run the other way! They make their money off the customers then ditch them when problems arise with their equipment!!! It's a daily occurrence. Don't let their mantra fool you, t's NOT a great day at Home Comfort Experts should answer phones saying  it's a miserable place to pull up to on the daily. They use Friday breakfast and snacks as compensation for working hard. Horrible place to work. 


When I was interviewed, I was talked down on my worth by my manager, although my years experience was 1/2 her age. Everything I was told at the interview has been deceitful. The entire department is made up of cliques, management does not even talk to you and you are micromanaged every day. The stress level is unbearable and they seem to enjoy a constant turnover so they never have to pay benefits. There is never a chance to advance to a better position and mandatory overtime is forced on you, as they change the rules every day. They have no concern for their employees and the type of customer service displayed by management is appalling. Absolutely one of the worst places I have ever worked. Would not recommend this place to anyone.

Friendly staff and a clean environment. Decent pay but overtime depends on how busy the company is. They could use a better training platform, it’s a little disorganized, but they are patient about giving plenty of time to learn.  Environment can be loud. General manager is very personable and always takes time to talk to the staff and make us feel welcomed and appreciated. Management overall is helpful and fair. They plan events for employees and offer good benefits. Every company can make changes and upgrades to make things better, however, HCE is a good company to work for and they are better then other companies I have worked for in the past. I enjoy working here and plan on being here till I retire. 

What is the best part of working at the company?
I love working at Home Comfort Experts 

What is the most stressful part about working at the company?
Customer's that are patient while the techs are trying to get to everyone to help fix their issues

What is the work environment and culture like at the company?
The area that I work in is great we work together to try to get all our customers scheduled 

What is a typical day like for you at the company?
I get in at 8am and am on the phone taking calls and calling cleb members to remind them of there services that are due

Top Job Titles	Average Salary
Hvac technician 28 salaries reported	$101,250 per year
Hvac installer 12 salaries reported	$95,000 per year
Plumber 5 salaries reported	$24.00 per hour
Customer service representative 4 salaries reported	$17.38 per hour
Dispatcher 3 salaries reported	$19.00 per hour

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