dispatcher

delivery manager

owner operator driver

delivery operations manager

delivery coordinator

HomeDeliveryLink

My day started at 5 Am. I started by printing and copying the manifest's for the days deliveries. I had to hand out the manifests to my 20 delivery teams and discuss with them anything they may need to know to comlete their day. After all of the delivery teams got their trucks loaded and got off the dock, On some days I would follow the trucks and assist in deliveries or to use as a training tool to tell the team what the need to do or could do differently to provide that "Outstanding" Delivery experiance. I also Managed 2 office employees daily. That included making sure that they were doing their daily duties along with working on any projects that I may have assigned to them. Besides all of the above, I did the following duties daily: Billing/Payroll, In home/Merchandise Claims, Routing, Data entry, Dispatching and much more. I also attended several meetings a week, and some days exceeding more than 2 a day. I learned a lot over my 9 years and was able to move up from a Precaller to the Assistant Delivery Manager. My job ended because HDL lost the contract with Macy's to do their furniture deliveries, I could of stayed with HDL if I was able to move out of state, But I was unable to do so. I am a hardworking multi tasker who is ready to further my career.

I enjoyed this job because of the culture that was created . I had free reign as the assistant and lot's of time spent the contractors we had . Therefore I took a lot of joy and pride creating with them a fun yet professional culture . I also enjoyed the customers and the office setting . It was all a real pleasure.  .My manager was sick a lot back and forth to work . I had the luxury of dealing with the clients face to face a lot of time for issues, complaints , and even lots of compliments and satisfactions . I was constantly in the field in a company vehicle yet on the phone and doing my office work sometimes at home  . The hardest part of the job was how to make an angry customer happy that was already not happy because they wanted there delivery for free . I learned how a higher level to respect people yet be direct on a professional level . I moved into management after less then two months on the job . Management made me a better person and professional . However it was a contract job and it ended after a year . Most that I love above all with this job I was able to prove myself in management with no skills prior to this . I didn't take the next job offer because I didn't want to move out of state .

What is the best part of working at the company?
No best part, they’re terrible and Directors think that they’re know it all. Talk bad about their customers in inappropriate ways.

What is the most stressful part about working at the company?
Coming in at 4:45 to baby sit grown men that don’t even work for you. They’re contracted out and it’s our responsibility to tell them to dress appropriately. 

What is the work environment and culture like at the company?
Terrible culture as for work environment, there’s a ton of lag between leadership and those in the trenches 

What is a typical day like for you at the company?
Get up really early to get yelled at by someone from their customer end or have the contractors not show up or if they do they show up all disorderly and not prepared. Then go to the dock and pick up bottles filled with urine because the contractors don’t know how to handle themselves.

As my job title "Delivery Coordinator" my typical day at work consisted of scheduling furniture deliveries for Restoration Hardware. I would call customers who had purchased a piece of furniture and schedule a delivery date with them personally. The work environment was good, although fast-paced. My co-workers and I all got along and there was never any kind of tension between us. We all knew what each of us needed to do and we meshed well together. We made a great team! The hardest part of this job was speaking with customers who haven't had a good experience with our service. The customer was always first and we always had to find a way accommodate them and de-escalate the situation. The most enjoyable part was working with other people as a team. We always got when we needed to do done and we worked great together as a team.

10 out of 10 would not recommend working here. When you first get hired they don't tell you you will be working 6 days a week most of the year (especially around the holidays) It's stressful because you don't have all the tools to complete your job. Morris (the account HDL works inside of) is always throwing us under the bus and they don't even have all their ducks in a row. It's a constant battle of he said she said. The drivers don't listen they do whatever they can to get out of completing stops and taking care of the customers. It's basically like an adult babysitter job. If you are into that kind of thing then apply here. It's a mess and not all SOP's are in order. They expect you to do way more work than what you were hired for. The only thing that is nice is the medical insurance. But then again is that worth it?

The pay here was great. Everything was great until my boss started harassing me and then retaliated when I didn't reciprocate. I reported everything to our director and was told we would just stop talking about it. My workplace became VERY hostile. I took a promotion 2 hours away and was encouraged to move and if I'd felt 100% about it I would have but I didn't. I had seen the rug pulled out from others feet without notice. So I'm driving 2 hours everyday to and from work. I'm happy. Money is still great. My new boss was super sweet and respectful, but when he decided to move on, my company sent the harassing boss to work with me after HR told me he would never set foot at that location. 
And that was when I chose to walked away.  Enough was enough.

Paid their contracted drivers poorly and rarely on time.  This created animosity between the drivers and account manager.  Regional Director would promise extra money to drivers for working days off and later evenings but when it came time to pay, he wouldn't pay.  When Regional VP was called in reference to this, it was swept under the rug.  The morale of the drivers was bad to say the least.  The office employees - account manager and assistants - were consistently undermined by upper management and left to answer for why the drivers were not getting paid.

Homedeliverylink, truly operates with the best intensions, you are guided, taught and appreciated every step of your career.  All executives are amazing, and truly own the term family orientated company.  Everyone wants you to succeed every step of the way... I made the step over to Homedeliverylink some years ago and it was truly one of the best decisions I made... THANK YOU HOMEDELIVERYLINK  for everything you do and will do for myself and other associates like me. 

What is the best part of working at the company?
Cheap! Cheap! Cheap! This company does not care how much, or how hard you work. Was there a little over 2 years and was not granted one raise when asked for.

What is the most stressful part about working at the company?
Working with (actually, arguing with), the independent contractors. The bigger the job, the more you have to convince them of taking the route.

What is the work environment and culture like at the company?
If your not of Mexican decent, your not in the "In" crowd. (In the warehouse)

What is a typical day like for you at the company?
Keep to yourself. Do your job and get out.

Every one of my coworkers would tr and pass off any duties to any other coworkers.

No one followed the rules which caused more rules to be implemented.

Was given multiple talks for not managing my coworker ( I was not a manager ) and then further talks for TRYING to manage my coworker.

In the end, it was a hornet's nest where everyone was out to stab everyone else in the back just so they could continue getting away with doing as little as possible.

Was let go due to being sick and unable to work.

Top Job Titles	Average Salary
Dispatcher 25 salaries reported	$20.50 per hour
Delivery manager 31 salaries reported	$71,694 per year
Owner operator driver 6 salaries reported	$3,929 per week
Delivery operations manager 6 salaries reported	$65,833 per year
Delivery coordinator 6 salaries reported	$21.25 per hour

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