inspector

home inspector

customer service representative

scheduler

sewer

HomeGuard Incorporated

What is the best part of working at the company?
You can spend a lot more time with family. There is a lot of down time.

What is the most stressful part about working at the company?
Getting Enough hours is the most. Then there is getting stuck on jobs alone.

What is the work environment and culture like at the company?
Old company and Owner is a great person but I believe that too many employees have taken advantage. The shop is a wreck and you will most likely end up spending what little hours per week you get stuck cleaning the mass clutter instead of siding. This was once a great company and I know there are still some jobs being done but customers come by looking for the Owner or secretary because they have been waiting weeks for someone to start their project. Meanwhile there are employees struggling to get 36 hours  

What is a typical day like for you at the company?
On site you'd be with one of two crews out. One you probably won't be with because they are the two fastest installers. The other crew you would work a bit then stop to figure something out then work then talk then stop then work and so on. 
     You could just end up spending majority of time at the shop chasing trash and clutter just to move the clutter into different locations.

Over all, my 5 and a half years there was great. Their training was good and the fact I was left alone in the field to achieve was great. No one hovering over you, but you did have a GPS on your iPad and they do check it! You will be asked why you where at a place for a period of time if you are not careful. This method of keeping track of your outside sales people is unnecessary and the insecurity of one of the owners. I feel if you are making your goals and you're a top producer year after year, to what length is this beneficial? But like I said, over all this is a good place to learn your sales skills as there are many people you can rely on for training. Lately they have promoted a sales person to sales management. Not a good move in the eyes of many as she has never managed people before. So, after 5 1/2 years of being there as a top producer and number one in sales year after year, she saw it fit to let me go. Her dept., she has the right to build her own group. Other than her being the sales manager, the company as a whole is a good place to work.

While managing a sales team for inside and outside sales this last five years, being that I have once been in their shoes before being promoted five times at the beginning of my career, I completely understand the struggles one can experience when starting something new and unknown. Therefore, I make it as seamless as possible to dive into and learn from their journeys' beginning, middle, and end. The problem I've seen while working at HomeGuard is that we hire great people who get recruited by other companies. Unfortunately, our competitors significantly target us. Although I've seen people come and go, many of them do end up coming back or trying to, as the grass isn't always greener on the other side. There is no place like HomeGuard, so I stay loyal; hence, I strongly believe in this company and myself. Leading by example is my passion. This line of work is not for everyone, and though It may seem like a walk in the park, it is hard work, but it is enriching once accomplished. #Grit

I was hired as an inspector a few years ago with hopes of advancing through the ranks at this company. Day after day I began to see just who is in charge and their relationships with the owners' family. Supervisors/Managers are either close friends or relatives of the owners. No opportunity for advancement if you aren't in this nepotistic inner circle. Some of these people seem barely if at all qualified for their roles. PTO is rare, management seems to groan when requesting time off for things even as important as Jury Duty. There is a high turnover rate for new hires when we train them, they come in to the job expecting more than what it really is. I like to tell them how the job really is, to help weed out the new employees. We work Monday through Saturday are given company vehicles (priuses) to take home, this saves on personal gas usage. I would avoid this company if you're looking to gain any kind of Supervisory position or real skills.

I have been working at HomeGuard for a number of years now, starting out as an inspector and working my way into management. HomeGuard values employees who are productive, show dedication and are professional. I have received raises yearly some of which were substantial based on my production. Management sees this and acknowledges that I exceed expectations and paid me accordingly. They are very production orientated and very transparent with this. Management will show you where you stand and what you need to do to increase your pay grade. HomeGuard also values loyalty from employees that show up to work and perform. They will support you when you need it. 

lastly when you are "off the clock", you are off the clock! Working here is a true 9 to 5 in that you are not expected to work after hours on your own time. You do not take work home with you! 

Overall, I have enjoyed my years working at HomeGuard and have grown so much in my career and life due to the mentoring I have received from management. 

This is the worst company I ever worked for! The customer service management is a joke! The main manager loves to intimidate, micro-manage and accuse! They don't support you in any way! Many catty people work here as well- plan to feel left out! The schedule is horrible! Plan to stay late nightly and getting locked inside the parking lot happens as well! You will have split days off and you'll be left alone within your first few weeks to close up the place if you didn't finish your daily tasks. There's a few really sweet people that work there but the majority are just mean! Did yourself a favor- listen to your intuition when interviewing with the manager, and run far away!  

I started as a Customer Care Rep in the Las Vegas office earlier this year. I loved taking inspection calls and spending the time to get to know the agents on a personal level. I learned a lot about the home inspection business and what is required. The culture is so inclusive no one is left out! The hardest part of my job was learning the scheduling aspect, but after awhile it's like riding a bike the more you fall off or mess up the more you learn.  I was promoted twice in the period of 5 months so the there is growth with in the company. The most enjoyable part of my job is helping the call center Reps be the best they can be and help them provide an unforgettable experience for the agents and clients that request our services! 

The manager needs to take a step back and look at how the work environment takes a toll on employees. 1 employee definitely has a power trip going on and would rather micro mange everyone than get their work done in a timely manner. The general manager acts as though his job is the hardest in the company which isn’t helped by the other manger putting him on a pedestal. The owners need to look further into the issues brought to them by current and past employees. 

I feel really lucky to work for/with HomeGuard.  It is a family owned business so it has a more homey feel than a corporate job. The management team is very supportive and open to ideas proposed by the sales team.  I am given the freedom to work my territory like my own business (obviously there are guidelines to follow but I have say in how I work it). This feels like my forever home and I’m grateful for the opportunity to grow with a company that supports me.  

Livermore office- Toxic Young immature untrained call center Supervisors who treat you like you don't exist. Databases being used from windows 95. Call center who refuses to let their employees work remotely and upper management refuses to upgrade their system to allow their systems to work remotely. The office is like working from a prison cell. An office building that has not been cleaned or touched in decades. Un finished ceilings with ductwork and plumbing. RUN ...From this unprofessional , outdated, toxic environment 

Top Job Titles	Average Salary
Inspector 10 salaries reported	$76,000 per year
Home inspector 12 salaries reported	$79,167 per year
Customer service representative 7 salaries reported	$18.93 per hour
Scheduler 13 salaries reported	$19.27 per hour
Sewer 2 salaries reported	$62,500 per year

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