hvac technician

customer service representative

hvac installer

sales analyst

project manager

HomeServe USA

HomeServe USA provided me a lot of new skills. It has a 7-8 month hiring process for temps, which I wasn't aware of. They give you many chances to prove yourself and get better. The culture is collaborative and there's a lot of laughter, rewards, and schedule flexibility. Also, company-wide breakfasts and lunches. The supervisors etc. serve employees. Though, they close their glass doors, which makes the hierarchical distinction clear.

Typical day at work: I arrived at 7:00 am, sometimes earlier, and stayed for a reasonable time. Overtime, sometimes, is mandatory, but rarely. It's available if needed. There's an openish-floor layout, with short dividers between desks. I learned accounting processes and fixed many money-related issues. Being a temp, the pay was lower than it should be, but after you get hired, the pay will be raised :).

Most enjoyable part: Receiving messages of gratitude from agents etc. when I solved an accounting issue, even if it happened to be an easy fix, lol. Felt great. There's a lot of accounting-related work, which can get behind.

Hardest part of the job: Being around the people. While they were hilarious, there were too many. Also, the lights were bright. It was overwhelming. The work wasn't very difficult, after the steep learning curve. The environment was extremely difficult. It was very loud. Other positions, e.g. accounting, were seated near the call centers. There were people, everywhere. Couldn't turn around without nearly swapping a body part with someone else. The company is moving to a new building, but, in the old building, it was crowded, loud, bright, and stressful. For me.

Back to being positive: I did learn a lot. My manager, and colleagues, were very competent and kind.

The new building will have tons of cool stuff if you're interested :)

I would highly recommend this job. Bring a positive attitude, thirst for learning, strong work ethic, and some earbuds.

* Be friendlier than I was. The people are nice.

Good luck!

Worst place I've ever worked. In training they make it out like it's the best job ever when in reality it's garbage. Training doesn't prepare you for what you will encounter once you hit the floor. They went through a billing update and THOUSANDSof customers were double billed and they're calling in very mad about it and you're just supposed to tell them they will get their money back but with no dates to give them on top of that you're required to sell them on new policies. If your sales aren't great they pressure you and say you need to offer on every call. People don't want to buy anything they're being double charged for. Floor support rolls their eyes if you ask for help even in week 1. It's the worst system I have ever saw. They also tell you that after 11 weeks you can work from home. That is a lie. They want you to work in center the whole time. Don't fall for that lie!! Their systems are always having issues. Nothing works as it should and that's why they say you need to work in center instead of at home. Good luck needing a day off as well because they give attendance points out like free candy and like to make you feel guilty for needing even as low as 1 hour off. 30 minute lunches too. You're allowed 1 hour PER MONTH for bathroom breaks and 45 minutes PER MONTH  for extended wrap times. Go over that by 1 second and you will feel the wrath. If it takes you 4 minutes to walk across the building,use the restroom and wash your hands well you're in trouble. Got a sick kid at home and ask to work from home? Yea well good luck. They get mad. Can't find a babysitter? Good luck. Sick? Good luck. They literally do not care what reason you have. Miss time,you're in trouble. Stay away from this place at all times unless you want to be under the thumbs of anyone above you!  Pay is every 2 weeks. 

Homeserve hires contract apprentices to perform boiler/ac tune ups. They have this service performed to maintain their maintenance contracts with customers. Instead of paying for more techs, they save money by hiring the contract apprentices. 

My experience with the company was great until the very end. The training was great, riding with techs was great (this depends on the tech of course), and the work itself was enjoyable. I was able to work on many different types of units and learn hands on. You're given a vehicle to take home and drive to jobs with. 

The problem is that management isnt available when you need them. Getting in touch with them is impossible. 

Towards the end of the heating season, you will start to get less jobs per day, until one day you have a assignment to go into the office. Then you're told on the spot that today is your last day. 

The contract apprentices are told it's a 6 month contract with the possibility of becoming permanent (that part is a lie). My biggest problem is how they decide to end your employment. There Is no advanced notice (at least tell me when is my last day in advance), you're told to come in and you're blind sided with it right there. 

The experience is great and eye opening. But I wish they would not practice such shady tactics. Be respectful and give the apprentices notice on when their employment will be ending at least a week beforehand.

 Its very demeaning to be led to believe that you're possibly going to get permanent position, then they strip you everything. And expect people not to be angry and hurt. These guys became proud of working for Homeserve and their jobs. Then they're thrown away. 

Grow up, HomeServe.

What is the best part of working at the company?
Free breakfast was provided on the 1st day of work. Very welcoming and accommodating. Free lunch was provided to the new employees on the 2nd day. HR provided a sling bag of goodies. Trainer did the best she could in the 3 and 1/2 weeks of training but still a lot was not provided before 1st day on the floor.

What is the most stressful part about working at the company?
Didn't provide a good sense of the number of back to back calls would be getting from problem customers. A lot of rude customers. Those in chat to provide direct assistance in helping with problem customers gave conflicting resolutions and policy solutions constantly changing which made hard to keep up in helping problem customers.

What is the work environment and culture like at the company?
Preferred to work from home but everyone has to work in the office per upper management. Often loud in call center when trying to hear customers on the phone. Loved the free coffee, tea and water machines. Need more microwaves on the 1st floor. Larger fridge to store your food or beverages for breakfast & lunch.

What is a typical day like for you at the company?
Pull up all necessary applications to perform duties. Extremely busy with back to back calls when the weather is bad in most of the country. Often times in chats for assistance, there's a long delay in prompt responses so the customers are on the line waiting for a long time for your solution.

HomeServe USA is a great place to work.  The products provide value for our customers and the people I work with are fun and easy to get along with.  The job is easy but each job when the customer calls in has its unique challenges, so it never gets boring.  They are a growing company and there are some challenges as they restructure and learn what works and what doesn't, but it is a great place to work.  The management cares and tries to show their appreciation, but they have a lot of room for improvement as the business grows and new departments are added or existing ones are altered to meet the needs of the customer.  I would recommend it to a lot of people as a wonderful place to work, but it is a call center and some people don't like being on the phone or having no control over their break or free time.  I don't have a problem with the scheduling, since almost all jobs have a set schedule, but some people are not good speaking to people over the phone.  I like communicating with the contractors who work on the water service lines, sewer pipes, water heaters, etc., and I occasionally call the customers to discuss what is covered or not covered by their contract

Unless you’re a favorite don’t expect to get promoted. All you are is a number and if your numbers aren’t meeting their impossible expectations you might as well expect to get fired. I’ve been with the company almost 3 years and have applied and applied for different departments with multiple interviews, but unless you’re part of that departments clique then don’t even expect to get hired! I’ve got the best customer experience quality scores on my team, yet I’m still targeted for other petty things that shouldn’t even matter and that certainly don’t affect my customers or customer experience. It’s honestly ridiculous. I once loved my job but all leadership sees is the negative and the goals you’re not meeting. No positive praise AT ALL! They care NOTHING about your career development and absolutely nothing about your personal life. You literally take calls of customers griping you out back to back all day looonngggg. Worst part the pay is so bad! Heck, grocery stores start at $15 when HomeServe only starts at $12.50 (now) and that’s absolutely ridiculous for the amount of work we do in Repair Management and the expectations we’re given. When I started in 2018 I started at $12/hr and almost 3 years later only making $14.32. Absolutely ridiculous. I do not recommend you working here!

As a contract apprentice, you are the lowest in terms of rank in the company, but you do get a good opportunity to see how different heating systems work in average residential homes in NYC. I suggest you do your own independent research to see how basic residential heating systems work (hydronic, steam, hot air furnace, and water heater), they do provide you with training but the trainer I had basically read off slides and could barely read above a 5th-grade level, and to be honest I am not sure the guys actually know much. you do get to ride along 2 weeks with an experianced service technician ( the one I had was great), just absorb as much as you can, ask questions but know when to ask, help your tech with his repairs: retreave tools or parts to make his day easier; dont get in his way. Once your in the field on your own, absorbe as much informations as you can, if you dont understand what something does take a picture and look it up. See how the boiler is wired and, use this as a learning oppurtunity. you are not fixing anything, just there to do tune-up and check to see if the system is working, so relax and have fun. The worst part is at the end and how they don't really give you a notice, your told to show up at the office to give back their car.

Most of the actual job is self taught through their depository of procedures.  You  need to love reading and be able to take instructions from vagaries.  They enjoy the self use of resources, and you need to make sure to know how to copy and paste everything you find in any questions you need to post.  If you struggle with following directions, this may not be the job for you.  Most people that have worked here for a while, seem to really love it.  The training will be thorough, but don't be surprised if you are trained in one position and then expected to do a higher position without the pay or training when you are released to your teams.   If you have the can do grit, and can self teach, you might do pretty good at this.   You also need to be super flexible with your schedule.  The shift will change during the shift you are working. So you may think your breaks are at a certain time or a certain length or you get off at a certain time, but 2 hours later they may have changed it without notification. The pay is terrible for what you are expected to be responsible for.

The typical class has a roughly 90 percent drop rate 3 months after class is complete.  The typical day consists of a massive number of inbound calls.  Most callers are angry and you are expected to try to turn that angry customer into a sale.    You are required to ask for a sale on every call even a call that is combative or has little chance of success.  If you have a great Friday and make a lot of sales you can bet your bottom dollar that you will get 90 percent transfers to repair which count against your sales numbers.  
On another note: The sales flyers they send out make it appear to older customers like a bill and you are expected to turn that into a sale.  I could not do that in good conscience and  would let them know that it wasnt a bill they were required to pay but that it was an offer for a warranty.  The system appeared to me to be just barely on the legal side of predatory.  

HomeServe is a micromanaging horrible company to work for. The only people who will disagree is upper management or someone who hasn’t had a good job before. First off the pay is basic yet they act like you have such a great opportunity from working there. They fire people for having a cell phone even if you just look at while on the floor; they have no entertainment they won’t even allow you to watch YouTube or use google unless it’s Homeserve approved but you sit 16 mins sometimes without a call they just want you to sit and play with your thumbs! Unless you are upper management then you can have your phones text watch football games and BARELY take supervisor calls they dump all of their work on a team lead while the managers sip the company’s supply of champagne. Get this they will fire you for having a phone but will give you 1-2 glasses of champagne and allow you take phone calls they’d rather have you buzzed than having your phone buzzed. It’s so stuff here you’d think they were paying $13 or more an hour or give the best benefits. I hate it here and looking for new employment one of those worse jobs!!! DO NOT WORK HERE

Top Job Titles	Average Salary
Hvac technician 44 salaries reported	$24.60 per hour
Customer service representative 6 salaries reported	$18.50 per hour
Hvac installer 13 salaries reported	$27.00 per hour
Sales analyst 10 salaries reported	$1,406 per week
Project manager 10 salaries reported	$1,770 per week

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