automation consultant

installation technician

appointment generator

wireman

low voltage technician

Homepro

This job was supposed to give me a place to grow and learn as an individual and a person in my profession, with gradual advancement as time went along. The only things I learned were resilience and always look out for the signs (that I learned too late) of a company that doesn't care. 

The position I was asking to do was painted differently then when I interviewed and the people whom I worked with and worked under eventually made the environment hostile and aggressive. The head of our department would be disrespectful in front of other employees (on the main floor), made it clear that his opinions and opinions were the only correct ones, and rarely made an effort to keep this department together as a team. As a rather young but educated person, there didn't even seem to be a point in trying to bond with others in the department as they were catty or ridiculing, and HR was known for giving employees a "sorry, but that's not our problem" answer.

Upper management also encouraged and participated in the inappropriate high school - like environment, gossiping and sharing HR related business with other employees about other employees because of the lack of professionalism between supervisors and department employees. Also, they completely ignored the issues regarding workload that were repeatedly brought to their attention, and instead of having private conversations with employees about performance, they would bring on other employees and state that the person couldn't do their job (while the employee was still working for them) to these employees.

People are often on their phones and the workloads are piled on high for those that come to work ready to work and do their jobs. 

I cannot stress enough how much I regret accepting my offer here, and I hope the next young person looking for a job in this tough world we are in will keep on looking. 

Been there 9 months and they ignore my 90 day review. I was promoted and again was ignored for any kind of raise. I am constantly told by management I am doing a great job but nothing ever comes of it. I take care of everything there is never any issues. I have to fight with production managers and directors to ensure Builders and Homeowners are happy and taken care of. That's why I am allowed the freedom to take care of doing my own schedule. But I even had to train my new Director that lives in Houston and he has no idea what we do. It's both an insult and not fair to me.
I have poured my soul into taking care of this company to ensure that they and their customers are taken care of and I am to a point where I would rather go somewhere else that lower myself to be one of those people that just don't care and just punch the clock and collect a check. That's not me and that's not who I want to become.

A positive environment on the Technology Consultant team across all markets (DFW, Houston, Austin, and San Antonio). Really enjoy working with everyone and the managers on the team. Base salary which takes the pressure off of sales. Plenty of networking opportunities to further career in field and with HomePro. Weekly sales meetings to make sure everyone is up to speed on the content we are delivering in the new home industry.

One-on-ones with the direct manager every two weeks really helps define company and individual goals and looking a career path long term. Really helps create a environment that you continue to give your best to.

Being able to see clients both in person and virtually has really helped with developing different sets of skills to be able to deliver quality content in both types of appointments.

HomePro is a big company with many moving parts.  Everyone that I encounter is *very* good at their jobs and works hard. HomePro is extremely nimble...they can change course on a dime and often do which can be frustrating at times but it's always with the intent of making things better for customers and employees.  They are investing heavily in infrastructure and process improvement right now.  Top leadership is absolutely fantastic and very friendly.  There is no one that isn't willing to jump in and work hard whether it's sweeping up a mess or moving furniture / equipment.  Leadership is open to new ideas and everyone is committed to my personal growth and development.  I also really appreciate the transparency and approachability of everyone.  I wish I had found this place years ago. 

The feeling of being a valued employee is not in the scope of work here. You are expendable, and management doesn’t care about the employees or the customers. 

They simply want to take advantage of both whether it’s through a ridiculously bad sales compensation system or a terribly dated security contract they pretend is competitive in this current market. Sorry but it’s 2022 not 1999. 

It’s a sad thing to see greed take over a company that has a potential to be successful. My definition of success is more than quarterly finance reports but when you continue to let down your customers and partners your reputation will continue to degrade. 

The happiest day of my employment is when I walked out the front door for the last time. 

Stay very far away from HomePro unless you enjoy incompetence from the top down. Managers are clueless, there’s no clear training so the employees have no idea how to do their jobs and the ones that do have adopted the “that’s not my job” attitude. You will not be commended for going above and beyond, you will not be fairly compensated for the endless pile of tasks they put on your plate, if you work in the warehouse good luck because the manager clearly has no warehouse experience and it shows. Do yourself a favor and AVOID THIS COMPANY LIKE THE PLAGUE. 

I have been with HomePro for nearly four years. Initially, I started as a front desk scheduler, but I have recently earned a promotion to the role of Executive Assistant. One of the aspects I appreciate the most about HomePro is the sense of family within the organization. Additionally, their commitment to providing comprehensive training and fostering opportunities for career advancement within the company has been truly remarkable.

Homepro has the worst interdepartment communication from any company I've worked with. I have, on multiple occasions, struggled with establishing clear protocols for this position. Management on all levels cannot work cooperatively for unknown reasons, leaving the employees to figure out what to do on their own.

I've developed spreadsheets, written documents, and gathered evidence to present to management and my direct manager, only to be told "we're working on it" and nothing happens for months. 

There are virtually no opportunities for advancement, they'd sooner bring in outside managers who take months to train than think about promoting you.

Coworkers are very nice and friendly, and the overall culture is friendly. 

This company would rather hire someone from the outside than to promote from with in. In most cases it seems like the "good ole boys club" I referred someone for an open position in my department and they hired this person but at a higher pay rate. This person had no experience in security but was brought on at a higher rate than myself and someone else in the department. When I asked management about this issue they initially denied the claim but eventually told the truth and offered me a raise but by that time I was done with the company. If you just have to have a job then go for it but I would advise strongly to keep looking.

A handful of management changes occurred while I was employed at Home Pro.   Although the leadership was made up of seasoned professionals, it seems that none of them really grasped the business model completely, or foresaw the changes happening in the realm of Home Security, Media and Automation.  It is a unique business, and that creates unique obstacles.  A focus on Operations and Innovation, although present, was never integrated into everyday business focus as I saw it.  Leadership in Home Automation was once Home Pro's trademark advantage, but they dumped customization and Customer Service for other priorities at some point.  My program was part of this dumping process.

Top Job Titles	Average Salary
Automation consultant 18 salaries reported	$2,267 per week
Installation technician 11 salaries reported	$21.50 per hour
Appointment generator 3 salaries reported	$18.00 per hour
Wireman 1 salary reported	$24.50 per hour
Low voltage technician 4 salaries reported	$22.75 per hour

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