front desk agent

housekeeper

breakfast attendant

guest service agent

night auditor

Homewood Suites by Hilton

Certainly! Workplace culture refers to the shared values, beliefs, attitudes, and behaviors that characterize an organization or work environment. It encompasses the overall atmosphere, norms, interactions among employees, and the organization's mission, vision, and core principles. Here are some critical aspects of workplace culture:

Values and Ethics: Workplace culture is shaped by the organization's core values and ethical principles. It influences how employees perceive and approach their work, make decisions, and interact with colleagues, clients, and stakeholders.

Communication and Collaboration: A positive workplace culture fosters open and effective communication channels vertically and horizontally. It encourages collaboration, teamwork, and sharing ideas and knowledge among employees.

Employee Engagement: A strong workplace culture promotes employee engagement and motivation. It creates an environment where employees feel valued, supported, and empowered, increasing job satisfaction and productivity.

Diversity and Inclusion: Workplace culture should embrace diversity and create an inclusive environment where individuals from different backgrounds, experiences, and perspectives are respected and valued. It encourages equal opportunities, fairness, and a sense of belonging for all employees.

Work-Life Balance: A healthy workplace culture recognizes the importance of work-life balance and supports employees in maintaining their well-being. It promotes flexible work arrangements, encourages time off, and provides resources for managing stress and promoting wellness.

Learning and Development: A positive culture encourages continuous learning and professional development. It supports employees' growth and provides opportunities for skill-building, training, and career advancement.

Recognition and Rewards: Workplace culture should recognize and appreciate employees' contributions. It may include formal or informal recognition programs, rewards, and incentives that acknowledge and celebrate achievements and exceptional performance.

Leadership and Management: Effective leadership is crucial in shaping workplace culture. Strong management practices, supportive leaders, and transparent decision-making create a positive culture that inspires trust, accountability, and professional growth.

Adaptability and Innovation: A dynamic workplace culture embraces change, encourages innovation, and values creativity. It fosters an environment where employees are encouraged to think critically, take risks, and adapt to new challenges and opportunities.

The company and owners are great people. The employees are a different story especially if there is family members involved who work there. You can’t express your opinion about something because you get doubted for it also never really get appreciated for the work you do at all. Then you get told how to do your job by someone who has zero experience in what you do even though you have 6 years plus experience. They expect you to do 2-3 days of work in one day just by yourself or with one other person. You are always getting checked on to see where you’re at or what you’re doing. You have to clock out for lunch even though you don’t take one they also request on you clocking out on the 2 15 minute breaks you are legally required to get. Most employees have said they are told to skip over stuff that way they don’t go over the time they are expected. Managers go mess with other departments even though they aren’t experienced with any of that without letting anyone know and if something goes wrong they don’t take the blame for what they’ve done. You can’t go talk to management about anything because it’ll eventually turn tables on you and eventually if you go to HR they won’t take you seriously they’ll just say they will look into it but nothing ever happens. It seems like they treat people who do have experience with what they do as if they had zero experience because most employees who are managers there didn’t have any experience in management or what they are doing. I feel like it’s unfair for employees to work in that environment not only because they don’t get appreciated for what they do but because you can’t say anything about it because eventually it’ll be harder for you if you do. If you are looking for a short term job for couple months then this will be the job for you unless if ownership really steps in and see what’s actually going on to experience themselves and not have other management do it for them then things might change for the good and it would be a decent job and better work environment I just seen many employees treated unfairly and wouldn’t like for all this to keep going 

If you're looking for a quick, short-term job because you need some form of income this would be an option. Other than that, I don't recommend. It's a decent hotel but their cleaning pratices are very unrealistic considering they don't stay staffed enough to keep up with proper cleaning demand. The upper management is a bit classist/racist especially toward the housekeeping department and the GM in particular is very disrespectful. There was a lot of contradiction over how we were supposed to clean and inspect the rooms, and the hotel is a Pet-friendly extended stay. There was no organization or clear communication when I was employed there and many times I had to suggest common sense solutions to salaried employees or take on responsibilities that were not mine without an increase in pay. Hard work is not genuinely recognized or rewarded, however employees that create a hostile work environment and go against policy are given favoritism as long as they gossip/tattle to the GM. You're supposed to get a raise after 30 days and it took them 8 months to apply mine even though I was a "great employee". The new Executive Housekeeper at the time had to ask the GM to finally give it to me because they were scared I was quitting soon & by the time I received it, I was on the way to starting a new job elsewhere. As far as the co-workers, there was some weird tension between the front desk employees and housekeeping staff which got to be too much for me personally.  Very "mean-girl" atmosphere & very little room for growth within the company. If you know your worth and are a hard worker, I'd avoid Homewood, at least until they get better management and raise the hourly pay for housekeeping 

Working at the Homewood Suites was a mixture between good and bad. Some days i hated it, some days i thought it was the best job ever.  I wanna start by saying , if you're looking for a hotel that's clean and 4-5 stars DO NOT COME HERE. This hotel is in bad need of a renovation. It has only been renovated once, years ago since it's been built in 2006. The lobby's furniture is very outdated and old. The rooms are nice but the carpet and love seats need to be replaced badly. As far as working there it was a struggle for me because the people you are dealing with, (not coworkers), are very hard to balance. As far as the coworkers, they are very different lol. Some of them are nice, some mean, some are quiet. It all depends on the type of person you are. Not very professional, this atmosphere is more relaxed. Everyone knows everyone, & they will treat you like family (I miss them). But it's not all good because they will talk behind your back and make rumors like it's high school all over again. Everyone wants to be in everybody's business ALL THE TIME. Management is no better.  Once again if you're looking for a professional environment this is NOT the place for you at all. Don't waste your time. But if you're looking for a home, somewhere comfortable, somewhere to be accepted and make money at the same time, this is for you. As far as the pay, it's good for the job. You're not doing much but standing at a desk and being nice to people all day. So if you're a naturally nice person(not me) you'll do great here.

A typical dy at work would be an evening shift from 3-11pm.  I worked the front desk, answered the phones to schedule check-ins and also arranged pick-ups at the airport for our guests.  Occasionally I would be asked to shuttle the van for pick-ups of guests.  I learned that in a Customer Service role you have to treat every person as if they're the most important customer in the world-you can't prejudge them as cranky customers or let your energy and attitude be a reflection of them. I learned to exercise the discipline to treat eachperson as if he'd be my only customer for the day, regardless of our moods.  The management at Homewood Suites seemed a little to pre-occupied to assist with questions or concerns of the employees when they had them.  However were polite and respectful.  The culture was to make each and every guests feel at home and as a team and working together I feel we accomplished this.  The majority of the guests were very friendly which made it a warm and inviting place to work.  The hardest part of the job was accomodating a guest that had booked a room and when they arrived decided they wanted an upgrade.  Homewood Suites was booked up almost every day so this was difficult at times.  I learned how to calm the guest down and at times was able to assist them by booking them at one of our sister properties nearby.  The most enjoyable part of the job was greeting the guests.  I am a peopl person and enjoy helping people.

A typical day can vary between dead slow and extremely busy. On a slow day, you basically clock in, make sure you're on top of the paperwork and take care of any guest requests or complaints that may come up. On a busy day, you'll be going like a chicken with its head cut off most of the day, especially from about 3 to 7 or 8.
The biggest thing I've learned here is patience. Patience with the guests and the staff. Which I already had, for the most part.
Management could be better. They don't order as much as we need, so we're always running out of food (both in the dining area and in the Suite Shop) and towels, among other things. They also keep us understaffed (or rather, staffed up to having just enough staff, which puts us in a bind if someone doesn't show up or quits).
The work culture is pretty friendly. There are some regular guests who we're on great terms with, personally, and staff gets along, for the most part. There is conflict, just like anywhere, but it's not through the roof.
The hardest part of the job would probably be dealing with difficult people, whether those people are employees or guests. You have to do your best to make everyone happy, which can be difficult at times.
The most enjoyable part of the job, however, is the relaxed atmosphere. The GM and AGM aren't strict like some others can be and you can feel comfortable around them. All they care about is you do your job correctly and without slacking.

It’s a good place to work get to meet new people checking in, we had a good staff. Everyone work together is a great team. The previous GM before currently helping the new GM was so great and very helpful and ran a good system, taught a lot of great stuff and trained all staff to be successful at teamwork. The hardest part of the job is finding coverage as a supervisor. The enjoyable part of the job we had a great staff made great teamwork working together helped lift up our load and was able to meet our customers needs to the full potential and received great ratings. Great employee Hotel Benefits. This work to me depends on Management because when they changed the GM things just went downhill GM was new and did not know her work. She was not knowledgeable and it wasn’t teamwork anymore. It was all about pleasing her to make her look good. One time or the last week of my job, I had worked pretty much the whole week with no day off. When I finally had a day off  I went to take a trip, I got a call from the New GM one of the workers didn’t come in and instead of the New GM coming in to cover, she called me to come work that day which was impossible because I already had a hotel stay that night. We had a little disagreement so I end up quitting while she was trying to fire me.. Very disrespectful. 

There was a lot of issues with other workers ganging up in people, instead of it being handled all that happened we're write ups and a cheek was turned. It was a new person getting ganged up on every week. The one person that caused the main issue was known around the hotel for this. But anything was only ever done if the other supervisor had an issue if a server had an issue the manager and supervisor didn't see eit as a big deal and wanted you to work in unfair, unsatble conditions do to other workers. When I was getting ganged up on I told my boss and he said it will be dealt with tomorrow. At no point is it fair thboss tell me it will be handled tomorrow and work under these conditions...when I went looking for another manager or even the GM there was no one to be found. I went looking because my supervisor on duty was fuling the issue and talking poorly bout me with another co worker and calling names with inappropriate language. I texted my boss and said I'm going home you can't have me work in these conditions. He asked if I was leaving. I was for the day. But would have gone for mye next shift if handlers correctly but instead he took it as me quitting. Which I get that's what happens when you leave a job like that but he should have reached out and asked what was wrong and what he could have done. I was not valued as a worker

Intermountain management and Homewood suites presented me with great work experience in the field of housekeeping, hours where flexible and we rarely had to do overtime. The free breakfast and drinks where okay, questions of sanitation where constantly asked however. Expect  busy holiday seasons and short days in the middle of year period. We often ran out of certain amenities needed but only one product at a time. Management was slow of keeping up with certain inventory. Management was overworked from suprvisor absences and thus resulted in unnecessary employee drama and stress. No chances for raises. Expected to clean suites in a detailed manner in 30 minutes even though it had kitchen, living room, bath, bed area. Pay is only 12 an hour for 2 rooms an hour rate. Expect flexibility to be limited when you're short staffed. When short staffed expect tiring work load that puts work flow behind. Expect to work harder and longer hours if you're fast and effective at working, expect to be overworked during these times and especially during holiday seasons

Maintenance staff was constantly impetuous being reactive rather than proactive.
The staff couldn't organize a sock drawer.
Office was a mess from dried up caulk, wood putty and glue to substandard tools and little or non-existent consistent supplies to perform maintenance.
The lack of proper training along with inadequate supplies and proper tools sets you up to fail every time you attempted to do your job.
The quality and pride in work performed on a number of projects were so substandard it wouldn't pass muster at the Hanoi Hilton.
The testing on the pool was haphazard and often caused a hazardous situation for guests with testing numbers being fabricated.

The kitchen staff did an exceptional job in spite of the lack of desire of the maintenance workers to do minor requests such as fixing a leaky faucet and a table that kept ripping their uniform.

The front desk always made every effort to accommodate guests  despite maintenance not answering the radio when called and having no sense of urgency doing their job assignment.


Management: When you don't condemn wrong behavior you're condoning it.
It's positive to accentuate the negative.
Only thing negative about that statement is when you do nothing to change the negative being accentuated.
That's something I'm positive about.

Top Job Titles	Average Salary
Front desk agent 248 salaries reported	$15.70 per hour
Housekeeper 154 salaries reported	$14.74 per hour
Breakfast attendant 91 salaries reported	$14.99 per hour
Guest service agent 94 salaries reported	$16.22 per hour
Night auditor 118 salaries reported	$16.65 per hour

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