regional account manager

operations associate

account executive

client services specialist

support specialist

HopSkipDrive

What is the best part of working at the company?
The majority of the children were well behaved. I did transport a few that I only transported one time because of their bad behavior. 

What is the most stressful part about working at the company?
The most stressful part was poor communication between HopSkipDrive's ride monitors, school ride organizers and the parent/guardian/care giver. There were countless time where I would drive to the morning pick up or after-school pick up only for it to be a "no show" where I wasn't notified before hand. It was frustrating because I would drive to the farther pick ups making it a waste of time and gas. I recommend having an electric or fuel efficient vehicle to do this job because you will be spending ALOT on gas and maintenance of car. I have a brand new 2021 SUV and because I was driving city to city, I would get gas every other day at 1/2 a tank, spending $600 a month on gas. After 2-1/2 years I unfortunately had to stop. For the most part I met some great kids, especially my regulars. 

What is the work environment and culture like at the company?
I was an independent contractor, so my work environment was my personal vehicle. And as far as the company "culture" when I 1st became a CareDriver for HopSkipDrive 2-1/2 years ago they gave promotions and incentives, then it became "hit and miss". If a CareDriver had an issue with a pick and needed to call HopSkipDrive's ride monitor, you will be on hold at least 20 minutes trying to resolve the issue therefore making you late to your next pick ups. Between issues with riders, ride organizers and heavy traffic, it could make your ride very stressful trying to get the child to school on time. Some situations were beyond my control. HopSkipDrive does give you a weekly report on late arrivals. For me if I was late to a pick up or drop off it would be due to traffic or the rider over sleeping and we would have to wait for them, making you late to the next pick up which some parents would be upset about.

What is a typical day like for you at the company?
I love driving and I love children but the issues with "no shows" and poor communication from ride organizers/ride monitor and the child's guardian/parent/caregiver could make your day chaotic.

I really love working with children, so HopSkipDrive has been a great way for me to work directly with them.  It's great because, ulike most rideshare services, you know in advance of your rides as you are able to pick and choose your rides.  However, rides are scarce, so you get desperate and grab whatever you can (for me, this feels very cut-throat and makes me feel quite resentful toward other drivers and the company in general).  My typical day starts when I leave the house at 6 am and concludes when I get home at 8:30 at night.  Most of my time is spent driving and waiting for children.  I usually have large gaps in between rides throughout the day.  For working 14 hours (granted, not constant, but it sure feels like it!), on a good day, I get $150, however an average day is about $80.  This job is great for someone who wants to pick up a spare few dollars each day to supplement their income.  But, for someone who really needs more income, this is not conducive.  On average, every 3 months I have put over 10k miles on my vehicle, so there is quite a bit of wear and tear to keep in mind.  For anyone interested, please be aware that they only pay tolls for when you have a child in the vehicle and not for the trip there, so you must adjust your GPS accordingly to get there on time.  The biggest piece of advice - GPS lies and it WILL take you longer to get to a location than what it states.  You also get a report card each week showing how many rides you conducted, how many you were late for, and adherence to safety such as speeding, hard braking, etc., which makes me feel a little "icky".  All rides are monitored, and rightfully so, since you're driving kids, but it's almost like they guilt-trip you if you're running just a few minutes behind.

My experience at HopSkipDrive was overwhelmingly negative. The company pushes constant policy changes, shifting expectations, and increasing workloads without offering the support or staffing needed to manage them. Leadership routinely adds more responsibilities while cutting back the time and resources employees rely on to do their jobs well. Break times, workflows, and performance requirements are changed with little notice, and employees are expected to ‘adjust’ regardless of how unrealistic the demands become. The environment feels chaotic, inconsistent, and dismissive of employee well-being. Instead of improving operations, pressure is placed on workers to compensate for poor planning and understaffing. This role quickly becomes draining and unsustainable, even for high performers. Many cross-department interactions (particularly with Product, Engineering, and Design) are discouraging. When frontline teams report bugs or share feedback directly from parents and drivers, responses often feel dismissive or condescending—referencing old internal threads instead of addressing current issues. Employees are frequently encouraged to submit ideas for product improvements, yet those suggestions go unacknowledged, unresolved, or later implemented without recognition. It creates a culture where valuable frontline insight is overlooked and credit is rarely given.

I have been a CareDriver with HSD for the past 5+ months and have enjoyed driving and interacting with amazing children, teens and some seniors :)  The families and caregivers have been extremely appreciative that we are providing the service in Denver.  The scheduling is extremely flexible- as I am able to choose the rides that fit my schedule based on date/ time/ location.

The driver & ride support associates that I have spoken to have been extremely helpful before, during and after rides.    The only negative experience I encountered was with an email response that I received from driver support that was rude and unprofessional.  Everyone else has been great and the onboarding process was quick and easy!

Some questions that did not come up until after my initial training have been answered by contacting driver support and driver operations staff.  I have not had many issues with the HSD app, although other drivers have reported that they have experienced app issues. 

More opportunities for CareDrivers to earn bonues would be great (ie: cash bonuses, gas gift cards, new set of tires, etc....).  Acknowledgment of milestones- "congratulations for safely completing 50, 100, 200, 300 rides".

They advertise that you can make up to $30 an hour which is not the case at all. For starters you literally have to fight to get rides. And they fail to mention that during school breaks (especially the summer breaks) that work is slow because the majority of the clients are children that are in school. You have to schedule pick ups and drops off (if you actually get any at all) and sometimes the distance between where the child lives and where the school is at is literally just a few blocks away. There were times where I would have to travel up to 45 minutes to go and pick up a child for school just to drop them off a mile or two down the street and would get paid only $13 for the entire trip. The only way I could make up to $30 an hour would be one...if I had enough rides for that day and two...if I could do 2-3 rides within an hour at about $13 per ride. You more than likely will NOT make up to $30 an hour....you are lucky if you even get any rides. However, the really good part was the children. I got to interact with some really amazing kids that made me laugh and would just brightened up my day. As a previous Uber and Lyft driver..I can tell you that dealing with children is 3xs more better than dealing with adults. I never had one incident in the year and a half that I worked for this company.

I've enjoyed most of the kids I have met and it feels good to get kids from one place to another safely. The kids now a days generally are glued to their phones so there isn't much of a conversation. Some of them don't even make eye contact. I'm surprised occasionally when a child asks me questions and we have a conversation, which is usually quite delightful. I start out asking a couple of questions to gauge how much they want to converse. 

One of the hardest parts sometimes is finding the place where you pick up the child. There is only an address given and if you had the name of the school or business, etc. it would make it a whole lot easier than trying to figure out where the place is exactly. Going to some schools can be tricky if it's one big campus with two separate schools on the same campus. Trying to figure out where exactly to go and which line to get into for pick up is really a challenge. More details would help a ton. 

The support team is always watching and available if an issue pops up and you need help. 

It's hard to get enough work because the pickups overlap so you can't take very many in a day. It's mostly when schools get out.

This is a driving service similar to Uber or Lyft, but the driving opportunities are much less frequent because the company primarily provides rides for students going to and from school.  As such, most of the work opportunities are early morning and mid to late afternoon.  Initially, I was excited to work for HSD, but then the novelty wore off.  Many rides pay only $12-13 dollars, so it’s hard to justify your total time commitment, gas costs, and vehicle wear and tear unless the rides are near where you live or quite near to each other.  In reality, that doesn’t happen often for my location.  Another thing that didn’t sit well with me was that I signed up for a drive appt that didn’t acknowledge the rider had a comfort dog.  I was surprised and caught off-guard when I picked up the rider and learned I would also be driving the dog.  The dog barked incessantly during the ride and made dirty pawmarks all over the back of the car.  I think HSD should disclose up front that a rider is transporting an animal so that the driver knows the full scope of the drive before they commit to it.

I have been a CareDriver for HSD for over a year now and can't praise them enough. I left a 55 plus hr workweek in the Child Development field to find balance in my family life. Thankfully I found HopSkipDrive. The ride schedules are family flexible and realibly profitable.  I can make my own schedule according to my financial needs and availability. 
The priority set on the success of their Caredrivers is incredibly admirable. In a world that squeezes the talent out of their employees, HSD stands out as a company who invests care, time and support into their drivers with reasonable compensation, CareDriver meet-ups, and driver bonus perks, to name a few. 
HSD also offers excellent growth opportunties for employees who seek it. I had the pleasure of serving as an admistrative/BUD for a season. Due to unforseen health issues I had to step down but HSD was more than flexible and happy extend themselves in anyway they could. 
I continue to be a CareDriver because I truly enjoy what I do and believe in the heart that is the foundation of this company.

the pay… not 60 an hour as promised. more like 10 an hour when you add in cost of gas, taxes and repairs. vehicle repair is the biggest problem because all companies raised their repairs by an insane amount. my car breaks for one side is $300 on a rav4 2018. i can’t imagine better model car repairs cost. i even found out some of my trips with extra miles where not being calculated and i missed out pay on those.

does not work as a job alone you must add this with a real retail type job,then MAYBE it can work, but there are dry times like summer breaks and winter breaks where no rides take place. 
im regretting this company, i love the mission of the company but something is telling me they are a profit organization, and im not okay with them profiting off kids and those who want to help kids, until they make a statement that they are not profiting i cant trust them.

What is the best part of working at the company?
Medical that starts the first of the month at after you start. 

What is the most stressful part about working at the company?
Managers have limited knowledge on how to manage.  Since remote They will ignore you and retaliate against you if you ask too many questions.  Training is only one week long.  They would rather fire a person than train, even though it costs more money to the company.   You must be a “Yes” person to keep the job.   The worst part is when  a member of HR will tell you, life is not fair, after you explain the diagnosis of a terrible disease.   QA evaluations are the worst.  They consider them subjective during the evaluation.  That mean you can do everything right on a call, and if the manager is having a bad day, it will show on your quality assurance. 

What is the work environment and culture like at the company?
Toxic.  Bullying.   They say, “Ask a lot of questions.”  But what they mean is, “Ask one question” and all other questions will be reported to you manager. 

What is a typical day like for you at the company?
Answering incoming calls, text and or alerts at a high rate.

Top Job Titles	Average Salary
Regional account manager 40 salaries reported	$89,800 per year
Operations associate 5 salaries reported	$19.60 per hour
Account executive 14 salaries reported	$123,750 per year
Client services specialist 3 salaries reported	$21.33 per hour
Support specialist 1 salary reported	$21.00 per hour

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