client services

housing manager

program manager

program coordinator

housing navigator

Hope the Mission

I was very excited to work for this company since I wanted to help the homeless community and had the impression that HOTV had truly good intentions; unfortunately, all the problems with this organization became apparent very quickly, and the toxicity became so unbearable I had to quit and cut ties with everyone I worked with. These have been some of the most horrible people I've ever worked with.

If you love to kiss up to higher ups, are a family/friend member of anyone from management, and feel perfectly fine with nepotism, then this company is perfect for you. 

People that truly deserve to escalate in this company don't get far if they are not liked by their bosses, they don't care about qualifications. If you bring issues with coworkers/the company, they are treated in a dismissive way pretending to "follow a protocol" to solve them, but in reality nothing's done about them. They also will not deal with such problems in a confidential manner. Human resources is rude, and does not offer any help to their workers aside from payroll. For a non-profit, this place is brimming with gossip. Ultimately, this company does not care about the community they pretend to help at all.

Think twice before working for this place.

I worked at Hope of the valley for less than a year and I knew I needed to leave ASAP. This was quite possible the most toxic work environment I have ever been in. Management is extremely unprofessional as they bring personal matters into the workplace.
It is very hard to move up in the company if management does not like you on a personal level. Management is never consistent both with staff and clients. The clients honestly deserve so much better than Hope of The Valley. 
Management is not transparent regarding their decisions that affect all staff nor offer any type of safe space to have conversations regarding any issues or concerns. 
Severely understaffed as staff is constantly quitting due to low pay and management issues. 

What is the best part of working at the company?
Being employed,and having  a dedicated  purpose with those that are changing  their lifestyle 

What is the most stressful part about working at the company?
Not having  a foundation of compassion,its either your to  nice to the clients or u don't have enough  sympathy 

What is the work environment and culture like at the company?
The employees are  relatable, to one another  as well as the clients, but management  and supervision  has no idea, of  down to earth emotions  ,empathy, compassion, sympathy  or even communication 

What is a typical day like for you at the company?
Joyful when involved with the  clients,but walking around on egg shells with presence of management

He loves it here, a place like home to work in and the opportunity they given him to start over. Thanks to Hope the mission we are no longer homeless and got an apartment. We love the security they bring to us , the feeling of how this is a steady job he can grow with and one day retire. Plus we are not only grateful because they gave him a job but it feels good to work with a company that's all about helping others. 

Although i love my coworkers and wholeheartedly believe in what we do managment makes working here and unpleasant experience. I've been lied to and treated poorly and so have many of my coworkers. They made a huge point to say they love to promote from within, when the time came they brought in someone else who had no clue what they were doing when I had already been doing the job for 6 months they gave it to someone else and hired them on with higher pay!! Not only that... they expected me to train them! Very unfair. They also offer absolutely NO overtime and I'm literally talking about They are on you if you clock out 2 mins late. One thing that was nice, they did give a pretty good holiday bonus!

This is not an easy or a good place to work. 

The workplace culture that has taken root is, in my opinion, unhealthy - and that is putting it lightly. 

Management positions are secured largely through nepotism. 

I observed that complaints to management/HR were not often effectively addressed or taken seriously; too often legitimate complaints were swept under the rug. 

The most enjoyable part of the job was working with the clients. The hardest part was the work culture. 

I learned a lot about homeless services, and for that I am thankful, but that aside, the rest of what I experienced was demoralizing and frustrating. 



What is the best part of working at the company?
Building relationships and helping the guests that came to stay were the best part

What is the most stressful part about working at the company?
The lack of compassion and leadership. The employees were not trauma informed workers, so they did not give the care and dignity to the guest that we were there tho serve

What is the work environment and culture like at the company?
It was a hostile environment and it was not a warm or welcoming atmosphere. The employees were more dictatorial than anything

What is the best part of working at the company?
The population/ residents. 

What is the most stressful part about working at the company?
Administrative Staff lacking integrity and compassion for the population served, and Direct Service Staff. Little room for professional growth and little support from Supervisory Staff. 

What is the work environment and culture like at the company?
Toxic, it often felt like walking on eggshells. Especially at HQ(Headquarters) where Administrative Staff and Directors mainly operate from. 

What is a typical day like for you at the company?
Different everyday, often consisted of problem solving and or supporting Direct Staff

A typical day at work was always fulfilling professionally and personally.  This is one job willing to cross train but not take advantage of the nonprofit status to over work or increase work loads without warning.  Employees did not quit for anything related to the work environment, therefore the team and family atmosphere is present from day one.

The goals of the organization are to help the homeless and it is a goal fortunately shared by each employee from top to bottom.  The only hardship in relation to this position was the desire to possess more resources to enrich our clients lives.

The worst non profit I've ever came across. Extremely high turnover rate. You are expected to fill various positions as they are always short staff. The staff that they hire are toxic, uneducated, and unsupported. There is drama in every site. The staff feed into and put it before serving the clients. Management has little power to change anything. Staff are always fighting with each other and look very unprofessional in front of the clients. Staff even fight with the clients themselves. This company is not able to take care of their clients as their staff is a handful enough.

Top Job Titles	Average Salary
Client services 250 salaries reported	$22.28 per hour
Housing manager 67 salaries reported	$24.40 per hour
Program manager 35 salaries reported	$72,758 per year
Program coordinator 21 salaries reported	$28.00 per hour
Housing navigator 7 salaries reported	$25.36 per hour

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