direct support professional

regional director

staff supervisor

home care worker

foster care specialist

HopeTree Family Services

While this agency says that they are supportive of the individuals who work there it is further from the truth. It is a toxic environment in many programs and if you don’t fit into their clicks you are at a disadvantage. Midlevel and upper management belittle their employees and provide them with degrading comments. There is little to no support for direct care staff and many are working a multitude of hours due to being short staffed with no support from the midlevel and upper level supervisors and directors. It’s disappointing to watch valuable employees have their drive to serve others dimmed and taken advantage of. But if you fit into the “HopeTree Way” you are given a pat on the back and encouraged to treat colleagues and coworkers with disrespect and to step on others to advance in the workplace. Staff are not held to the same standards nor are they held accountable for their actions or behaviors. Staff that are in similar positions are held to different expectations and again if you are a “yes” man and fall into their mold then you will be treated differently than those who come into work and overextend themselves on a daily basis. With a company that is well rooted in the community and has sustained the years of change to stay in business it appears it is at the expense of their employees. If they senior management knew the extent of what their mid level managers and others in a supervisory position over programs were doing to those that run their programs and the direct care staff along what they endure from those who are to be servant leaders; they would be highly disappointed in what those interactions look like on a daily basis. Nothing is ever good enough and every decision is scrutinized. It’s sad that those who give everything to those that they are serving are treated so poorly and worked to exhaustion with no support from those who are supposed to be leading the programs. 

This is the best organization I have ever had the privilege to work for. I started as a PRN employee, and from day one, I felt a genuine sense of belonging. The environment was welcoming, supportive, and truly felt like home.
The individuals we serve bring purpose and meaning to our work each day. What sets this organization apart most, however, is the team. During some of the most challenging times in my personal life, my team consistently showed compassion, support, and resilience. Their willingness to stand by one another reflects a culture that goes beyond the workplace—we are truly a team that feels like family.
I have also been grateful for the opportunity to grow professionally within the organization. I transitioned from PRN to full-time, advanced into a Team Leader role, then into a management position, and now serve as a Regional Manager overseeing two homes. Leadership here recognizes dedication and provides meaningful opportunities for advancement.
We work collaboratively to ensure that the individuals we support receive the highest quality of care, and that shared commitment is evident at every level of the organization.
I am proud of the work we do and truly enjoy being part of a team that values both its staff and the individuals it serves.

They paint a really pretty picture, but the culture of this workplace is ugly. Within my first month of being employed here, each employee I talked to, talked poorly of the next one. It's all a gossip wheel, and new staff don't stay long. Those of us who have been here for awhile have just constantly watched people come and go. There is no job advancement and there is no security. 

The amount of work you have to handle and the expectations for that work are simply unachievable and the compensation is poor across the board. The "leaders" are a joke and equally have no idea what they're doing. There is no support for your role - if you try to express your concerns to higher ups, you're wasting your time.

A work/life balance is non-existent, and the benefits are too expensive to make it worth it. The switch from hourly to salary in the last year has made it even less so - you WILL be working more than 40 hours a week and you will NOT be compensated for it. Your salary offer looks pretty on paper, but once you factor in the amount you're spending on benefits, taxes, etc. you're not taking anything home.

Save yourself the trouble and look elsewhere. 

Working with hurting teenagers is difficult, rewarding, and often fun. 90% of the time when the teens freak out there is a supervisor, therapist, social worker, or administration to help. Staff is given training to deal with any situation. Unfortunately with traumatized teenagers many possible problems can not be anticipated. Individuals with a teachable spirit, patience, and a drive to bring about positive change will do well. Individuals who are take insults and foolishness from hurt teenagers personally will be hurt and possibly blame upper management for the problems. Disagreements about dealing with specific situations arise but are ironed out with time and patience like any progressing bad mature organization. Positive changes in the works as I type.

What is the best part of working at the company?
The people I work with are driven by a strong vision and a genuine commitment to helping those in need. I’m fortunate to collaborate with talented colleagues who truly care about our mission and the clients we serve. HopeTree also offers outstanding benefits and an exceptional paid time off program—well above industry standards—that is hard to find elsewhere.

What is the most stressful part about working at the company?
Inefficient electronic health records system is not up to par for what it should do, but does have it's positives like reducing paper, files etc.

What is the work environment and culture like at the company?
We have a pretty tight-knit family like culture here where we appreciate and value each other

What is a typical day like for you at the company?
Always kept busy, never a dull moment :)

A typical day would be supporting individuals to get ready for their programs and picking them up from them.  Ensuring meals are prepped, a clean environment and getting hygiene supplies when needed.   Passing medications and assisting individuals with emotional management.   Upper management is bias. Some staff appear to get away with horrible behaviors that should be addressed by HR but aren't. I have never worked in a place that was prone to violence between staff. The hardest part of the job was co-workers going behind your back to HR for stupid reasons.  The most enjoyable job was working and seeing the growth in the individuals. 

An honest review of this place with facts:

Was hired full time and expected to work insane schedule of 12 to 15 hours a day.

On Christmas  and other holidays triple the amount of residents were dumped on me while management and others took off. They prey on people betting you are caring and will do it for residents even though it is against law and policy and unsafe for residents.

Residents and care providers suffer due to petty power plays between administrative powers.

Low money, have to fight for benefits they will change the policy just so you dont qualify and play games when they believe they can.

Helping others with intellectual disabilties, was award winning to help them manage everyday life skills within todays society. The hardest part of the job was staying overnights away from my personal family for four days. I learned many ways of coping, dealing and striving to help others with physcial disabilties achieve their personal goals in life. My co-workers were eager to help, show and embrace with me the many daily struggles we endured throughout the work week. A typical day at work was helping others manage their routine weather it be taking them to work, doctors appointment or taking them out within the community.

What is the best part of working at the company?
Building relationships with the clients. 

What is the most stressful part about working at the company?
The job itself. You’re not trained properly, you won’t ever get a response from your manager. High stress and often working alone with no support. Very shady management. Forget going to HR for anything. 

What is the work environment and culture like at the company?
Toxic. Unfair. Discriminative. Dismissive. Unsupportive. Disappointing. 

What is a typical day like for you at the company?
Trying to chase down a manager because you weren’t properly trained. Dealing with behaviors & having no support.

I love this job , I cannot say this is one of the best job I been at , but instead I can say it is the BEST job I worked at . A lot of group homes does not pay you as much as this company offers coming in the door , but not only that , they are starting fresh from the employers , to the management so every one is on the same accord . When there is a problem it’s fixed Expeditiously . Everyone communicates with everyone which I think it’s important In a company .  They ensure that everyone get there hours .  I feel as if the management is great . Also this company gives you opportunities to move up , which most companies does not . They offer different bonuses and opportunities and they have benefits . 

Top Job Titles	Average Salary
Direct support professional 20 salaries reported	$15.96 per hour
Regional director 2 salaries reported	$60,000 per year
Staff supervisor 7 salaries reported	$22.41 per hour
Home care worker 4 salaries reported	$22.75 per hour
Foster care specialist 1 salary reported	$48,500 per year

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