sales clerk

processor

greeter

shift manager

custodian

Horizon Goodwill Industries

I began in transportation and was immediately given a DOT certification and forklift certification. I was impressed and I loved the purpose driven atmosphere. My driving schedule was too demanding (quickly realizing my hiring manager just wanted to fill a position with a warm body) so I transferred to the warehouse for processing. 
Until they shut it down and I was transferred to a retail store. Which they closed several months later. 
I aimed high and applied for an internal position in Business Services, but due to the structuring of my position, it conflicted with lateral colleagues I was evaluating and the commute became too difficult. I transferred to Mission Services, which is where I had applied for initially (I submitted several other applications in multiple departments for good measure). The commute wasn’t too difficult, I loved my colleagues and I began to settle in. Until they transferred me to work in my own community, in spite of my apprehension. I could very well be the problem, but I feel I wasn’t given the chance to settle into any position I had. 3-4 months and I was transferring or transferred - which isn’t a typical experience for most employees. 
I was given an authoritative position that directly affects the livelihood and stability of households, within my own community - without any training, without any supervision, and with minimal support. Surprisingly , I excelled and dedicated myself to this purpose, building individual relationships within very opposing demographics - those experiencing a housing crisis and the agencies providing assistance to them. 

Overall, I enjoyed my time working with this organization. Because of the employees, the people served and the community partners, and all the other people I was given the privilege of working alongside, I am grateful I had the opportunity. I started out driving a truck, and I ended with a network of friends and supporters. 
You *could* say, that because of this organization’s incompetence, mismanagement and negligence, I might never have discovered my talent and passion for social work. 


What is the best part of working at the company?
Working for HGI you have a sense of helping people and doing good for a marginalized population. This help comes in the form of Job assistance, housing as well as harm reduction and prevention of opioid use.

What is the most stressful part about working at the company?
Deadlines can rise up suddenly, and outside funding issues can threaten the program you are working under.

What is the work environment and culture like at the company?
There are rules and guidelines that are supposed to apply to everyone, in reality these rules are easily circumvented by upper management and those who have gained social favor with the top corporate levels. Front line employees and low level management are expected to keep quiet and follow instructions regardless of the consequences. If you are in a department that management feels worthy of attention you will get it, otherwise don't expect too much.

What is a typical day like for you at the company?
It truly depends on where you work. some departments get liberal work from home time and allowances for pets and child issues. Some need to follow the company handbook strictly. If you work for HGI it is best to ignore the favors granted other departments and individuals and have no expectations other than the written word of the handbook, and that goes out the window if you offend senior staff or question a decision.

What is the best part of working at the company?
Being able to work with the community and help those that are struggling with poverty, addictions, and mental health illness

What is the most stressful part about working at the company?
Not having proper training on job expectations and the do's and don'ts. Lack of communication from leadership and regular staff. Leadership breaches confidentiality and practices unethical ways within the job, yet holds regular staff accountable. These issues alone have cost over 20 employees including leadership roles since July 2024 just at one location at 200 North Prospect Street in Hagerstown Maryland 

What is the work environment and culture like at the company?
Terrible. Leadership does not communicate to a staff on a regular basis or provide proper training of intakes / data entry. Staff including leadership have negatively gossiped about others in the building. Not professional at all

What is a typical day like for you at the company?
Non-Stop. Most times had a caseload of 20 or more participants. Felt like some days I was a juggling act trying to figure out how to prioritize my cases and help train staff the best that I could even though that wasn't part of my job description. Never had enough staff to cover the programs which made every day stressful coming in

What is the best part of working at the company?
Helping people socialize and learn how to deal with day to day happenings.

What is the most stressful part about working at the company?
Only time was if a client was having a bad moment or a bad day. Some things were worse than others but resolve was the main goal.

What is the work environment and culture like at the company?
Everyday was a day of learning or re-learning things. Socialization was a big part of the job. The quest is to help the client get along in the world and do for themselves. 


What is a typical day like for you at the company?
Typically had a client for the day.  These clients needed more one-on-one attention.  We would take trips to different stores, restaurants, daily running of errands. Allowing the client to experience a social life and life outside their homes.

Within the store management is good. Working with other store managers is great. Upper management and Human Resources not so great they are inconsiderate and contradict themselves. They set a policy in place but only follow certain parts of it. They don’t let managers have full say so over their staff they expect you to hold staff accountable but make it impossible for them to do so. There is no confidentiality. They have cliques and do not let store managers have a say when it comes to dealing with unruly hostile employees and force them to work in a hostile work environment if a store manager speaks out and tries to fix a problem they get terminated for “retaliation” this is not a very good place to work. 

Contractors are kind of forgotten about. On the plus side this allowed a lot of freedom to accomplish duties. On the negative side... hoo boy. 
My experience was generally positive, but that was mostly due to the company I was contracted to. I hesitate to say the contracting department leadership was incompetent because they always stood up for me in various insurance messes, but I can't say contracting leadership had any idea what they were doing.

I firt got into this job because I was having terrible luck finding a job in general,  little did I know that I was going to love my job.
I learned many new skills such as pricing, organization, as well as people skills. Management is encouraging and fair I couldn't ask for a better team, if I have a question or concern or even a new idea they are always ready to listen. The hardest part of my job is organizing all the furniture and helping others to bring the big furniture pieces in to be priced. I love my job because I get to meet new people from all backgrounds and help them have a great shopping experience, I love interacting with people as well as my coworkers.

What is the best part of working at the company?
Team work 
team effort
 company cares for employees 
Well bring 

What is the most stressful part about working at the company?
Very easy pace environment. Understanding staff members. Nothing is stressful about HGW

What is the work environment and culture like at the company?
Different genres races quality of people looking to work learn & build the company & work related business 

What is a typical day like for you at the company?
Easy pace sometimes busy focusing on job assignment getting along with others meeting quota's making company better by the days

A typical day at work, you get 3-4 racks of clothing to do, plus wares carts to do. But, you also have to pick up after the customers, and ring on the register. There is only 2 people during the day, which is 8:30-5, and 2 people at night, which is 12-8:30. Two people is not enough to get that much work done, including watching the register, cleaning up after the customers. Horizon Goodwill Industries does not care about their employees either, they don't give us any discounts, there is no room for advancement, no raises.

What is the best part of working at the company?
Our MISSION that helps our communities. 

What is the most stressful part about working at the company?
When customers assume that Goodwill is self serving.

What is the work environment and culture like at the company?
I've been with Horizon Goodwill for over 5 years.  It's an exciting and rewarding environment.  I'm very proud of our culture values.

What is a typical day like for you at the company?
One word....EVER CHANGING.  
Always putting customers  and our mission first.

Top Job Titles	Average Salary
Sales clerk 188 salaries reported	$13.37 per hour
Processor 158 salaries reported	$13.64 per hour
Greeter 144 salaries reported	$13.66 per hour
Shift manager 67 salaries reported	$14.15 per hour
Custodian 58 salaries reported	$15.53 per hour

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