member services representative

loan officer

call center representative

operations assistant

loan processor

Horizon-Credit-Union-of-Utah

I worked there as intern then worked for credit in high school at Layton high were they had a actual credit union in the top floor in school itself. I loved the branch and learned great techniques on how to handle money and to follow procedure of giving money.

Management was great and exciting. I loved working with my co workers and learned many great techniques and awesome appreciation for there help and kindness and there great abilities they taught me.

I enjoyed every time there. the hardest part of working was the tests to get grades on but I did well. learning the computer function and makeing sure to cash checks correctly took time but I learned quickly.

The most enjoyable part of the job was getting to know teachers at the school that I heard so much about but didn't know personally. I loved being able to focus on what mattered in school and also to relax with a nice work hour as if just working a regular job without having to always read text books or study like most classes. .

At first it's fine everything seems great. About a month in is when you start to notice there are problems everywhere. Policies are outdated, unfair, and just flat out ridiculous. For example, you can't be home sick unless you have the time off. Same with personal needs. Management is cocky, selfish, and unwilling to help employees. Always understaffed because of how everyone is treated. Pay sucks. Most managers are rude and entitled. Same with vice presidents. They don't listen to the members, or employees. 

I started at HCU in 2019 and loved it, I even ended up switching from PT to FT and changing departments. After my health conditions started to require more of my attention and I could no longer work as often as needed, things started to go south quickly. Pay is also EXTREMELY low for the work you do, especially if you are in call center.

There are two things that people are really particular about, their food and their money. Here you deal with the later. Helping members with their personal and business financial accounts, really was a joy. Learning how ACH, debit and credit transactions, and interests rates helped me set my personal quest to know how businesses work.

There was a positive atmosphere in the credit union.  We worked hard to make sure that we always met the customers' needs.  Expectations were high in this area.  I very much enjoyed helping people.  I was able to meet a lot of people from the community here and was able to recognize them when they came back again.  This job was very fun for me and I learned a lot while working there.

Started out as a great place, but many co-workers will be rude to you and get away with it. Upper management is also so disconnected from everything that they have no idea what's going on and will target those that express ideas to improve the company or disagree with their decisions.

The workplace culture is awful. I had lots of issues with other people who worked there and nothing was ever done about it. I had a lot of times where I would voice a concern and nothing was ever done about it. There were lots of times where I was pretty much told to figure it out even when I never received any training on how to handle the situation.

Tends to keep a skeleton crew, upper management does not care very much about employees, policies were not often enforced and often changed to appease members

Not commended for work you did. Training was limited. I was able to work at my own pace. It was a place that was clean and had high standards. There was no fowl language spoken and gossip was kept to a minimum.

I am a contractor so I don't know the employee side but everyone that I have worked with has been great. Management is always been fair and willing to listen to any process improvement recommendations.

Top Job Titles	Average Salary
Member services representative 6 salaries reported	$16.79 per hour
Loan officer 3 salaries reported	$18.59 per hour
Call center representative 1 salary reported	$14.00 per hour
Operations assistant 2 salaries reported	$17.11 per hour
Loan processor 13 salaries reported	$13.88 per hour

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