shift leader

crew member

manager

assistant manager

team member

Hot Head Burritos

A typical day at work was being thrown onto the line and not even being able to clock in until hours later, customers will yell at you because the GM wouldn't go through with what he says. Most of the workers are high schoolers or coworkers that will beg you for money, and if you don't give it to them, either a fight or rumors will start.

I learned to tune everyone out because there is constant drama and rumors are always started even if you barely talk to anyone.

Management is horrible and they do not care about their employees, because their reason is "we are understaffed!" Forget about raises, you won't get one like they promise. Also if you are sick and can't go to the doctor, you'll be working, even if you're contagious. A massive COVID outbreak happened back in 2021, almost all of the staff got COVID and still had to work, and were not required to wear masks either. 

Workplace culture is very inappropriate conversations at work and on the working line, and I can guarantee you will hear it throughout the store, people will also talk behind your back, and if you report it to the GM, nothing is done about it.

The hardest part of the job would be most of the time you don't even get a break since they are so understaffed and have been for about 6 years now. Most of the employees are high at work, or sometimes even drunk. 

I love working here! I've worked here for over 3 months and it's amazing. I typically work closing shifts and it was hard at first but after a few shifts and learning the different ways people close I can get the lobby work done in 20-30 minutes. As one of the few minors at my location, the older employees are really nice to us and help us out from time to time when we struggle. The best part about the job is probably making food with my coworkers because we get to work together as a team to serve food for customers. Another one of my favorite parts of the job is engaging conversation with customers, most of the customers are really great and patient with us when there are food shortages and they love to ask us "what do you recommend we try?" and we always give our honest opinion and ask them what flavors they like so we know what to recommend. I think the hardest part of the job would be getting tortillas out of the steamer when you make burritos or getting quesadillas out of the oven but after your first couple weeks you get used to it and it isn't bad at all. Everyone is accepting of you no matter what and we always do our best to work together as a team for every conflict during a shift.

Fast paced environment, consistently moving customers down the line and giving the best customer service.

Workers full of dedication do not get the appreciation they deserve. ‘Quick advancement into the company’ is false advertisement as two years of awaiting in my experience is just wasting your time. I would recommend to go elsewhere that won’t play games with you or lie straight to your face and they get mad if you lie to them. Absolutely no trade of respect whatsoever management to management but the maximum amount of respect crew to management. Typical days is what you call a ‘slow-steady’ environment. The management here does not know how to train anyone, probably not even a dog. The two assistant managers there are the best of friends and to be honest, picking favorites isn’t a professional company. Skipped over management position at least six times with no explanation or sympathy. What a joke. I have learned not to trust corporations ever again.

In my experience being with the Boardman location, I have no complaints whatsoever about the management. The managers there always makes sure that no one is stressed out and takes their time to make sure that everyone is on task and mentally there and okay. Everyone that has been promoted there deserved it greatly and the workers that do know what they’re doing work 110% every single day. I just wished that there was a better training system and not having a crew member having no idea what to do just because they weren’t shown either at all or properly. The customers that come into work are usually pleasant or rude, but usually the pleasant customer voids out all the negativity. I would recommend to go into this job as it helped me build a foundation for my future but only the foundation.

The owners are not concerned with providing a positive work environment and impose very unrealistic expectations on their staff. Their stores are often understaffed and management is often asked to do more and more with less and less resources. 

Full time management is scheduled for over 40 hours a week and are never guaranteed their time off and aren't given overtime. Part time shift leaders are expected to come in early, work off the clock before their shifts and even do so on their unpaid breaks. 

Management withholds promised raises/promotions based on personal bias and sometimes for discriminatory reasons. Management also does little to discourage inappropriate behavior in the workplace and it feels like any kind of harassment claim isn't taken seriously.

Where do I even start? I've been threatened by upper management that if I don't work off the clock to train people, I'll lose my hourly pay and be forced to be a salary manager. The company would rather spend money on unimportant items like monitors for menus instead of taking care of their employees. Instead of paying a livable wage, they psychologically manipulate the customers into tipping. The owner likes to go around to other businesses and cherry pick what works for those companies, instead of being intelligent enough to realize that those things only work because of the overall structure of the business. We're always short handed because no one wants to work for this company, so those that do work here are overworked, stressed out, and have zero moral.

I think the customers made the environment much more enjoyable. However the compassion on behalf of the management/corporate community is ridiculous. I’ve watched all members of management from shift lead to GM get mistreated over and over again. Little to no appreciation for the employees who give their all, no recognition for management working countless hours. The pay compared to the workload isn’t worth it. And don’t think for a second you can change them, because you can’t. If you’re not part of the clique, you’re dismissed. When you try to express your concerns you’re told “it’s the name of the business” or “you can figure it out”  

The typical day consists of setting up the store for the rest of the day, prepping for the next day and also serving for to the customers "fast-casual"-food style, and the end of the day consist of closing down the house, general maintenance,  and cleaning.
The store has a smaller amount of employees and decent hours for all of said employees. The management and co-workers were all hard-working with a few exceptions.
The job, although hectic at times, was pretty easily manageable, and was so for most worker.
I personally took from my experience better communication skills, brief management understanding, and a more consistent work ethic.

I started at HotHead Burritos, and my first day, was offered a shift lead position. If you show that you have drive, they more than likely will promote you. However, the pay is only about $9.50 an hour for shift leads. Which, is incredibly low. I do recommend it however, if you would like to use it as a stepping stone opportunity. Upper management was somewhat childish, in the way that they would only promote people to GM roles if they were friends outside of work, or they knew them before working there. The job itself was somewhat stressful for what you get out of it. I only averaged about 30-35 hours a week working there.

The job itself wasn't bad. It was an easy job good for people in school that need something to work around their schedule. However, the management in the resturaunts run by the Spence family was a joke. The store I worked at went through like 5 managers within a year. They were all fired by this one manager that was given control over two stores. This manger clearly wsnt capable of handling it and the situation was bad at both of them. Despite this the owners and the regional manager felt that nothing was wrong and let things go. Definitely wouldn't recommend working at any store run by the spence family.

Top Job Titles	Average Salary
Shift leader 12 salaries reported	$12.06 per hour
Crew member 23 salaries reported	$10.48 per hour
Manager 2 salaries reported	$32,500 per year
Assistant manager 1 salary reported	$15.00 per hour
Team member 1 salary reported	$12.50 per hour

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