front desk agent

line cook

barista

dishwasher

room attendant

Hotel Angeleno

I worked here for more than a year and everything started out great. I had a wonderful SUPPORTIVE manager who looked out for their entire team of workers. Higher management as well was not "so bad". Once this manager left, we had no manager for about 4 months and things got awful. Extremely unorganized, lack of care/trust from higher management, and a very poor work environment. Once we did receive a new manager, I thought things would get better but unfortunately they did not. Instead we began to be micromanaged by the management team and it felt as if everything we did was being watched. No one was on the same page and communication was lackluster. 
HR does not look out for the well being of the employees. I never felt truly cared for while being there. It started to sadden me that I was working for people who honestly could careless about me or my co-workers. A typical day at work consisted of crazy guests and sometimes I felt unsafe but like I said management could careless and did not do much to stop these types of guests from coming into the hotel. It is not okay to work for a company who does not TAKE CARE of their employees. The most enjoyable part of the job was making everlasting friendships including a couple of managers in other departments that were extremely supportive and caring(accounting department, sales department, housekeeping, food department). The job itself was not enjoyable due to the fact that I felt as if everything I was doing was being micromanaged(HR, general/hotel manager), not trusted, and not cared for. I am writing this letter to not discourage anyone from applying because hopefully things have changed for the better but I am writing to inform. I have left this position and moved on to a new endeavor where I am completely valued and treated with nothing but respect.

It's been a few months since I left so things may have changed. When I started there, it was a tip free establishment. We were allowed to take tips, but had to inform the guest that they should not feel obligated. As such, the hourly rate was higher than other restaurants. I followed those conditions and found that while I could likely make more in a tipping establishment, the compensation was fair.

The pandemic obviously hit the hotel pretty hard, but it seemed to be keeping its head above water. Once we fully reopened, the business picked up. Unfortunately, we had lost a lot of employees so the ones that stayed were really overworked. Shifts didn't run as smoothly as they could. Restaurant management was very supportive and got into the trenches with the employees. Huge respect there. 

When new hotel management took over things started to get hairier. We began a remodel, the payment structure was in flux, and suddenly, employees felt like the compensation was not commensurate with the level of work.

Like I said previously, things might have changed since I left, but it was disappointing. It was a good job when I started.

For the most part, it was a positive experience. I hope things have improved since my time there because it is a stellar location with a beautiful view and a strong menu.

This place gave me plenty of experience that gave me the confidence and go-do attitude you need to survive in the industry. With a plethora of clientele, you're sure to have plenty of hands-on experience. Also, there were other opportunities to work at different departments. I held 3 titles while working there which looks nice on a resume. However, there were always staffing problems (short staffed, high turnover rate including management positions). There were plenty of opportunities to grow in the company, but sometimes, it came at a cost of poor training, little to no support, and you are literally thrown into the fire pretty quickly. Free food meant they didn't keep an eye on it so it was pretty much a health hazard. There was little to nothing for Overnight. That being said, I am able to appreciate what I've learned there and I loved my team.  

What is the best part of working at the company?
I always enjoy work in hospitality industry for so many years; unfortunately my experience doesn’t work out in this company; and I take the hard decisions to move on and find out the best career choices in my entire work career! Thanks anyway 

What is the most stressful part about working at the company?
I prefers to not make any more comments!

What is the work environment and culture like at the company?
I prefer do not have any good or bad comments about work there, at the end I appreciate the opportunity to work there and move on!

What is a typical day like for you at the company?
No more comments; is nothing more I need to add.

I was the courtesy car driver for guests at the hotel.  I would take them to near-by attractions and pick them up, sometimes giving them mini-tours of the surrounding areas. I would also fill in for the bell staff when needed.

I was privileged to be part of a dedicated staff that took pride in providing excellent service to our guests.

The hardest part of the job would be keeping up with guests needs during very busy times.

The most enjoyable part was what we called the "Dream Maker", where we would surprise the guest with a gift of flowers, movie tickets, museum admission, etc...

If you want to be somewhere where the manger and assistant manager are always micro-managing you and where they change your expectations of work everyday based of off what they feel like doing without any extra compensation for the added work and also not acknowledging the employees who have been there for YEARS and have did great at the front desk but to put them down and make sure to constantly remind you of what you can do better than please apply here. 

very warm and welcoming lots of people to teach new thing in the work place fast paced. Always busy always occupied improving my work area. helping guest feel at home. promoting a positive experience making guest feel comfortable to request anything that may make there stay a better place.

Management could not care any less about the employees. HR should be used as an example of what bad HR is like in a company. Really bad benefits, no 401K, no holiday pay. They will take advantage of their employees. The fact that they keep hiring for the same position over and over again is an indication of how bad the company is.

great place to work, I learned a lot. the culture was exciting and learned the day to day operation. Management was a great help and a mentor. The hardest part of the operation for me was getting use to working the evenings.

Management not supportive, work-life balance is non-existent if you are a manager, lunch provided is a health hazard, clientele is sketchy, equipment and facilities are old.

Basically, if you can afford to wait for another job offer, do not hesitate to do so.

Top Job Titles	Average Salary
Front desk agent 7 salaries reported	$22.86 per hour
Line cook 5 salaries reported	$21.40 per hour
Barista 2 salaries reported	$21.76 per hour
Dishwasher 2 salaries reported	$22.50 per hour
Room attendant 2 salaries reported	$22.13 per hour

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