hotel housekeeper

staff accountant

maintenance person

housekeeper

Hotels.com

When I first started working for Expedia/Hotels.com (yes they own both but they tell customers that they don't) back in 2014. I loved my job and what the company stood for. In 2016 is when I started to notice the discrimination against elderly employees and white single males (not married or have children) when it came to advancement or even pay raises. I still push on with working there in fear that if I spoke up I would be fired due to witnessing other employees being fired for speaking up with the discrimination that was going on. Several months before I left the company I had discovered that Expedia/Hotels.com was in a sense stealing from their business partners (hotel owners) in terms of paying them the correct amount owed and when their business partner would speak out about this, Expedia/Hotels.com would terminate the contract with them. Finally my last reason for rating them so low is that if you speak up about what they are doing, management will lie to fire you.

* Processed and activated 100% of new German accounts for the entire department
* Developed substantial client base and received many repeat customers
* Exponentially increased the revenue received from German clients within the first year of employment

* Conducted daily inventory and accountability of sales and sales receipts
* Generated final billing invoices for hotel guests upon checkout
* Performed customer service functions for a hotel with over 500 rooms
* Planned and created the work schedule of up to seven hotel employees
* Verified access to hotel facilities by performing admission checks on all hotel guests

* Established a filing system for office documents and literature while maintaining client confidentiality
* Gained experience in accepting and relaying telephone calls, receiving clients, and making and managing appointments using Microsoft Office programs
* Attained strong organizational skills and enhanced typing and computer skills

They don't "encourage" diversity, they shove it down your throat. Those who participate in diversity activities do so only to get off the phone and are rewarded for it. Management in lodging support was a joke. Most were promoted beyond their abilities. One manager allowed her team members (subordinates) to bully her and do things that made her really uncomfortable because she was afraid of confrontation. Each manager had a pet who could get away with pretty much anything, including breaking policies others had been fired for.  They left men in management who were disrespectful and rude to females on their team, even after several complaints were made. Agents were fired for random reasons, including "not fitting the direction the company is going in". Considering the lax dress code policy (including not caring about hair color, tattoos, or piercings) that makes zero sense...they just wanted to get rid of the person.

The training at Hotels.com was very thorough. They wanted to make sure we knew what product we were selling and gave the customer an A+ experience. 

My night would consist of taking about 25 to 50 calls. I answered questions and listened to the customers needs and wants in order to hopefully upsale them and increase revenue. 

The hardest part of the job was knowing information about all the hotels and surrounding areas we booked for. We needed to be able to find a hotel that was in the location the customer wanted, with the amenities, and any other special requests the customer had. Customers looked at us as travel agents rather than reservation specialists.

I really enjoyed helping people book vacations all over the world. Some of the destinations were gorgeous and motivated me to continue with school so that I will be able to go to these beautiful exotic places some day.

the typical day at hotels.com consist of helping customers purchase vacation plans, and or reserve a hotel. I learned to listen to a customers request and match them with an even better offer than what they were expecting. I loved all of my managers they were strict but made sure the job was done. My managers always stayed on top of our performance so there was no room for error. The hardest part of the job was trying to understand international callers and there requests. With hard comes easy and the most enjoyable part of the job was interacting with diferent people and seeing them satisfied with the offers we can give them.

It's awesome place to work, a real fun productive environment, enjoyed the co-workers everyone helped each other out. The management in this was awesome, they would always give a helping hand.
The hardest part of this job was not wanting to leave the work area, as soon as you got to work, you will be booking customers and helping the clients register for their room, that you didn't want to stop helping them. You would make so many incentives that you would you be hitting your goals and your bonuses. The most enjoyable part of the job was the people you worked for, the co-workers who were genuinely honest, sweet, generous and very helpful.

Benefits are okay. Management/supervision of financial operations is incompetent and will fire people without warning for infraction of selectively imposed policy (they fire those who aren't their favorites). They love to use their ability to fire someone for any/no reason. Supervisors encourage harassment of the aforementioned by other employees. Supervisors will dump the parts of their job they don't want, such as additional training, on their team members. They change rules on whim to suit their purposes. Promotions/perks are awarded by favoritism only.

Expedia Group is a great company to work for with many benefits. They're committed to promoting from within, the advancement of women and minorities, and diversity in the work place. They encourage charitable giving and community service. They're overall commitment to equality and progressive causes issues makes them stand out above many employers.

The typical day was high inbound calls, and some outbound. Changed, cancelled, and switched reservations. Booked hotels, and also referred hotels to customers. Contacted hotel managers if discrepancies occured.
I had a wonderful supervisor, and she was the best.
I learned that if you book a room, make sure you know what you are asking for. If it is a room with a view, be very specific.
The hardest part of the job was dealing with international hotels. Sometimes their rules and cancellation policies are different from the hotels in the U.S.
My most enjoyable part of the job was correcting any mistakes on the company's or the customer part, and retained the customer.

My position at Hotels.com consisted of answering incoming calls concerning billing issue for hotels associated with Expedia and Hotels.com in their accounting department.  
Educating hotels on invoicing and receiving payments from Hotels.com and self-service options provided by Expedia.com
I also Cross-trained to relocate guest due to overbooking at hotels. I learned a lot concerning the Hospitality industry.  This was a great work atmosphere due to the teamwork within Hotels.com on relocating guest.

Top Job Titles	Average Salary
Hotel housekeeper 1 salary reported	$10.00 per hour
Staff accountant 1 salary reported	$77,500 per year
Maintenance person 1 salary reported	$50,000 per year
Housekeeper 1 salary reported	$8.00 per hour

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