teller

call center representative

receptionist

lending manager

executive assistant to ceo

Houston Police Credit Union

Departments have their own job tasks to complete to effectively process loans. However, some departments do not pull their own weight and it falls on you. Since the extra weight falls on you, it makes your job tasks to be delayed and then management complains if you are not closing the loans on time. If you notify management the reason why you are not able to close loans quickly, nothing will be done because management will make excuses for the department who isn’t pulling their weight every time. An example, loan apps come through. One department is in charge of collecting all supporting documents. Then it is passed down to another department to verify all documents and do the process of closing the loans. However if the first department doesn’t collect everything the second department needs to close the loan, then the loan app remains in queue for a longer time. Management will see how long you spend on a loan, and will question you and tell you it’s been too long. If one department doesn’t do their part then the other department will be stressed out. It ultimately comes down to how much stress can you handle. Are you willing to pick up others weight? 

Overall I gained a lot of useful experience and the benefits package is pretty good.  The 401k match is great!  Typical day for me at work was either all or nothing.  They run extremely lean, so often you are covering for people who are out.  The work is varied and complex, so you get to use your brain quite a bit, which was great.  They have experienced tremendous growth over the last 5 years and the internal processes and management techniques are slow to catch up.  

The most enjoyable part of the job was the coworkers and the members.  You really had the ability to help people better their lives every day.

The hardest part of the job was maneuvering through the politics and red tape to make progress.

I’ve been able to advance fairly quickly and I’ve learned a lot of new things during my time here. The training could be better, but you are able to learn as you go if you have the motivation and initiative. Depending on which department you work in, flexibility can be expected but not abused. Benefits are great, I cannot stress this enough. Overall, it’s a fun place to work, pay is fair, and advancement is attainable

HPCU is honestly the best place to work. They really believe in you and want their employees to move up and grow within the company. 
Start as a teller and you can seriously move up to anything as long as you work hard! 
They spoil their employees so much, I couldn’t imagine working anywhere else! 
Random luncheons, employee appreciation week, holidays. BEST PLACE TO WORK 

I worked there for a few years. Top management is a Mean Girls crew. Keep your personal life personal. Members are used to getting there way. Be careful of who you say no to cause they will escalate it. Only give what you are willing to cause if you offer too much they will walk all over you and not promote you.



This company was a starting point for me.  Employees all work together, and help each other when needed.  They offer training in all areas when asked.  We have company events that would include all members of the credit union including all depositors.l

As apart of management it is hard to get a handle of your everyday work. There was no sense of direction when asking for help and getting support for your fellow managers is hard to get. When asking for help you are often time looked down on or as incapable of doing your job. 

Had a great supervisor/ manager. Hours were very flexible, pay was okay for entry level. Management higher positions were obviously not caring of entry level positions. Evaluation system is ridiculous!!!

No real advancement, upper management plays favorites for sure. Really unnecessary strict dress code policies. PTO is like a monopoly where only one person can be out, seniority gets priority. Another bad policy.  

What is the best part of working at the company?
Paid benefits 

What is the most stressful part about working at the company?
Dealing with VPs egos and emotions. 

What is the work environment and culture like at the company?
There are a lot of old ways that have not evolved. If you’re not a VP the you are “lower class.”

Top Job Titles	Average Salary
Teller 5 salaries reported	$17.68 per hour
Call center representative 6 salaries reported	$20.58 per hour
Receptionist 1 salary reported	$17.74 per hour
Lending manager 1 salary reported	$81,500 per year
Executive assistant to ceo 2 salaries reported	$55,000 per year

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