account executive

sales representative

software engineer

client success manager

senior account executive

Houzz

Let us just start with a few points: the jobs you will do are not hard, you won't really be challenged, and when you're done you'll leave and go to happy hour with some of your coworkers because you are all basking in the misery of working 40 hours a week (no more and no less) for a low orange county salary that doesn't allow you to pay full price for anything

PROS:
- The people: Houzz hires with the intent to be exclusive. They want to be the jocks and the cheerleaders and for the most part everybody there is between 23-31 years old.  And just like high school, your cliques are formed so you get to pick your friends and make some pretty good ones that you'll keep once you all get fed up and leave.
- Food: You get a stock kitchen of chips, coffee, bread, eggs, cheese, protein bars, tea, flavored water, AND catered lunch on Fridays and breakfast on Mondays. This way, you and your clique can spend 45-60 minutes each morning eating free toast before doing your job.
Benefits: You get great Medical, vision and dental benefits. Probably because they know you can't afford to see a doctor otherwise. The CEO once said she gets the same benefits because it's "what she believes in," so take that as you will. 

CONS:
- Management: It's a running joke that almost every single manager  within Houzz stumbled into a room  one day to get chosen to be "THE DIRECTOR" or "THE MANAGER" of any given department. What gives a few 25 year olds the experience to lead a bunch of other 20 something year olds? Nothing, except the fact that they probably have blonde hair and a nice smile. What are these managers good at? Nothing, except flicking their hair and smiling and giving you little to no help in a very soothing voice.

- Compensation: This isn't worth spending time on. They pay you a dirt minimum HOURLY salary. That means you still have to put in a time card every single day. Want a promotion? Cool! You're not getting paid more. Oh, and annual raises? Never heard of 'em.

- Schedule: Some departments have mandatory hours, while others have the liberty to come at their leisure. It really sets up for some disgruntled employees since only certain departments get special treatment. But, don't worry, everybody MUST stay for a full 8 hours. Finished early? Cool, you get to eat the free food until your 8 hours are up. Not done yet? Go home, you can finish tomorrow because you're definitely not getting paid overtime. 

- Growth: Each team has no room for growth because the chosen incompetent managers have been there for years and will stay because they are getting paid  50%-80% more than everyone else. Here's to hoping one of them gets pregnant or quits! And then maybe you'll be considered to get interviewed internally 4 more times to maybe take their place! May the odds be ever in your favor!

Layoffs: Houzz had 3 different rounds of layoffs between Q4 of 2017 and Q4 of 2018. What does that tell us? Leadership has no real business strategy, they eliminate and rehire because they're focused on short term solutions to long terms problems.

Work: Let's face it, I worked full-time but only half of my time there was spent working. It's just like high school. You show up, you do your work, but you're talking to your friends and hanging out most of the time. I'm not kidding when I say people spend an hour getting toast each morning. Then an hour at lunch. Then you go on a 30 minute walk, or two, or four, depending on where your manager sits in relation to you. It's all fun and games until someone notices though, if so you're chained to that 3x3 cubicle forever while you're friends get to play around half the day without you.

While that might sound appealing to some, the truth of the matter is the work is not challenging and when you do try to make improvements or go above and beyond - nobody cares. You won't be recognized for trying to actually do something unlike everybody else. You will not be promoted. You will not be compensated. Sit down, look at your computer and enjoy the poorly brewed Stumptown coffee and you'll collect your pathetic paycheck like everybody else with hardly any transferable skills for your future.

I worked at Houzz for a year and a half. In that time I had two job titles. My first title was "Account Manager Client Success, level 1". I was in this role for 6 months. The week before Christmas in 2017 all the level 1's were called into a meeting. We were told that as of January 1st 2018 our job would no longer be available. They had a new role for us to assume in a completely different area of the company that they were newly creating called "Trade Account Managers." We had the option to move into that role, interview for a sales role, or leave the company. They encouraged us that taking a leap of faith in the company by joining a new department is the "fast track" to management within the company and looks really good to the higher ups. I decided to leap because I was hoping to move up in the company.On our very first day of training, 10 of us sat in the training room expecting a rundown of what our new job would be. Instead, our new manager greeted us with a question: "what do you guys think the Trade role should be?" We spent the next two weeks of "training" laying the foundation for the role (ex: writing call scripts, figuring out email templates, etc.). After two months of zero organization and having to pretend like we knew what we were doing, Houzz started mass hiring for the role. Suddenly the 10 of us were training 3 people a day for weeks on end. After they had hired a bunch more people, they brought the original 10 of us in a room and told us we would all be level 1's and the people we were training would be levels 2-4, even though we were the ones that essentially defined the role and trained the rest of the people how to do the role. In just 6 months, the role grew from 10 people in one office to 150 people in 3 offices across the country. Eleven short months later, we all came into the office to see a mandator meeting had been added to our calendars. In that meeting, we were told that they had "over hired" for the role and instead of needing 150 people in 3 offices, they only needed 26 people in 2 offices. They told us they would be holding interviews for everyone that wanted to reapply for their job, including the original 10 people that defined the role and busted their butts to train everyone else. This was my second layoff in less than a year with a company that asked me to put my faith in them and they would put me on the fast track to management. I couldn't keep my dignity and reinterview to keep a job at a company that threw away incredibly valuable employees while still throwing lavish parties, lunches and vacations for other employees.

If you're considering going to work for Houzz, go in with your eyes WIDE open, and get as much unbiased input as you can, learn as much about Houzz as you can, before you choose Houzz over some other offer.

A typical day was that of any go-go-go telemarketing call center, gongs and all. Outbound calling to cold and only-slightly-less-than-cold leads. The leads were very old, and were worked, and reworked, and reworked some more - lead procurement and lead management was endlessly questionable (a lead retired one day would be in your basket the next day, or the person that told you to "drop dead" last week is a "hot lead" in your inbox, requesting ad rates today - of course, it never panned out).

I learned to adapt, because everything was always changing, to put it simply. New and superseding compensation agreements were sent to me, regularly. I lost track of how many I signed. A different shift than what I was hired for was forced on me, after a few months. I had a new manager and team about every quarter, and cubicle moves were a regular thing, about every two months, it seemed. Turnover is constant, abrupt quits and fires.

Management are former phone reps themselves, having done it for a year or so, and are now 'team leads', more appropriately. They're expected to hustle the reps, to keep the dials up. Rarely do they have to do the sort of things that managers do, and that's for the best - they often make the errors that bad managers make.

The hardest part of the job was the lack of transparency and professionalism, the lack of managerial quality and accountability, and the sometimes petty behavior. The workplace culture that's promised is one of inclusion, personal and career development, "We Are Family", etc, etc. It was, in fact, a telemarketing job with absurd goals, bundled with very bad leads, packaged as a career opportunity with a growing company. That's not so bad, but taken together with the 'management' that either don't know, or tell you that you don't need to know (seriously), the fratty work conditions, and an ambivalence from the upper management about what they're (purportedly) managing made this a disappointing, disillusioning stop on my career path. Evaluate Houzz with a critical eye. Tune out the marketing, and look for the real. Then choose.

The most enjoyable part of the job was closing a sale with a business owner, and getting them underway with their program; feeling their excitement with them.

Always implementing new ways to engage employees and motivate them. Bonuses and commission are not guaranteed for entry level, but they often have contests and bonuses for hitting or exceeding goals as part of seasonal promotions. The office itself is beautiful and has a great location. They provide snacks, personal development training, and fun activities for holidays. They really go above and beyond for their employees. Health care is great! There are opportunities for advancement after 6 months of consistent work and meeting your goals. The goals are usually achievable and if many people don't achieve them for some reason they immediately change things to match reality. They are very attentive to employees. 

The only reason I think anyone would quit is if the work itself is not your forte or you want a different line of work. The work itself is mainly sales calls. All day. No other tasks except for the occasional e-mail. If you have a high tolerance for boredom and rejection over the phone then you will get to enjoy the perks of working for this amazing company. Creative types will likely keel over from boredom. 

Driven, competitive types can find a lot of meaning in friendly competition of teams vs teams and try to raise their numbers. If you do exceedingly well they will notice and promote you faster.

Those with a high tolerance for boredom can find motivation and enjoyment from working with a great team. The people there are high-energy and fun. You just go long periods of time without seeing that because they are usually in their cubicles silently making phone calls. But when people start hitting big goals you will hear them yelling and celebrating. 

Lots of autonomy to decide when you want to get up and take your breaks. You are not chained to your desk. They are very reasonable. You can get up and go get your coffee or snacks anytime and even take your break outside. As long as you are meeting your goals and working consistently they are not hard on you.

Where to begin...
-Work: The work that you're doing is fairly mundane and doesn't have too high of a learning curve. Therefore it does get tedious at times and when your suggestions for change and improvement don't get listened to, it makes the work more frustrating.
-Teamwork: Houzz needs to better integrate the goals of the teams across the company. It was extremely difficult and frustrating to try and reach our goals or do well in competitions when the other moving parts that a team is working with, doesn't have even closely related goals as well. This conflict does not help the company cover all the bases, but rather have teams running around in their own circles with different communication focuses and not able to drive towards the single goal.
-Compensation:Houzz is probably 80% women, which means I think they have a great platform to empower the women that work there and pay them fairly, if not more, for how much work they do, especially employees that go above and beyond consistently. What you get paid when you are hired is most likely going to be the pay for at least a year, year and half minimum with a possible $1-$1.5 increase. They don't negotiate
-Management: Imagine you walked out the front doors of college with your degree in one hand and an internship or two of experience under your belt, worked for a year at a full-time job, then wow! You're a manager! Would you trust yourself? Maybe, maybe not, but with a lot of the managers at Houzz, I felt like there was a struggle for direction and good leadership. Most of the managers aren't E-commerce veterans, therefore a lot of things are up in the air when you ask questions or bring suggestions. They're learning, but I still felt like they were more lost than I was at times.
-Growth/Career:  In terms of upward growth, zero, they play with titles and tell you to be happy by being an assistant/associate something or other.  There is some favoritism that goes into play with promotions. This adds to why the turnover is so bad and people usually leave after 1-2 years if not sooner.

A typical day starts at 6:30 a.m. - just keep in mind, there is zero flexibility in scheduling despite what you may be told in interviews. Also, no overtime. 

I learned that the Houzz model isn't really working anymore. They have built a company based off of the sales team selling to clients who are interested in Houzz and know it because they created a profile. Unfortunately, they are pretty much out of those clients and every professional on Houzz is called (3-5 times a week) every 3-4 months until the sales person retires the "lead". There are not enough professionals creating new profiles on Houzz to sustain the huge growth in salespeople. Mgmt will tell you they have solved this by hiring a team to farm pros and create profiles for them but those do not produce quality leads. They are usually pros who agreed to let the farmer create the profile to get them off the phone and they are told it is a free profile. 

There are some better leads that can be steered to you if your manager likes you or if they feel like it. Most of the management team is not experienced and it shows. They are big believers in promoting from within so you may have a manager with 3 years experience who started in the low levels job at Houzz 18 months ago. There are a couple that are great but mostly not. 

The hardest part of the job is that it totally depends on what your manager gives you. It was a lot easier for me to sell to an interior designer in Los Angeles while my co-worker was stuck calling woodworkers in Vermont. Also, we do have a significant potion of straight up cold calling as we attempt to build the service categories (plumbers, electricians, etc.) because they did not create the profile you see on Houzz.  

It's easy work, just make a bunch of calls to set appointments. Do a sales presentation via screen share and feel them out, set up a third call where you present pricing once you've determined if they are serious buyers or not.

We have a lot of good people in the sales team but a lot of the best ones have left in the last few months. There is covered parking.

I won't lie, it's not a terrible job. As a sales development representative you have no commission or incentive to perform, but on the flip side there is basically 0 punishment for failing to hit your goals. I've been on both sides of the coin - top 3 rep in the whole company and bottom 30% of performers. I was not rewarded in any way outside of having my name mentioned in one of the (many) useless meeting that take up the week. I was also not chastised or otherwise spoken to for poor performance. The thing is, the turnover in this job is SO HIGH that even if you're a poor employee, their main worry is you leaving rather than you doing well. Honestly, it is nigh impossible to get fired from this job. I have also never seen a single person promoted internally. They tend to ignore the extremely talented reps because they are failing to hit the exorbitantly high goals, and externally hire less skilled reps. The SDR role overall is kind of a trap, but not a bad option if you're looking to coast for a few months while you find a real job. 

As for the culture of the company, it's full of bubbly fake smiles. They try to have "fun" and keep "good vibes" but it can often come off as patronizing. Oh god do they love dancing, too. I get it, I'm all for letting loose at the club, but at 6:30 in the morning at my place of employment? Salt in the wound. I'm making it sound a little worse than it is, I mean sure if you want to pay me to play duck duck goose then by all means do, but it gets tiring quickly. You will meet a ton of cool people here though, as well as some awfully weird folk. it's about 50/50, and the social setting is pretty much a high school. There are the cool kids, the weirdos, the quiet ones, you'll probably slip into the role you naturally would. Very little work gets done here, honestly the biggest skill I've learned here is how to appear busy and do enough work to go under the radar. Your job quickly devolves into calculating how many breaks you can take per day and how long you can get away with being gone.

In the beginning Houzz was a wonderful place to work. Such a great environment,  flexibility,  great help from management , wonderful work mates etc. 

Now.... Houzz has turned into a solely corporate company that has no employee value. In the Customer service realm... there is a huge issue with consistency.  Not ONE manager works on the same policy or even knows what they are doing. Many managers lie to their employees or their superiors to save themselves when trouble arises or goes completely against policy if they take a small escalation and expect their reps to fix their problems. 

They change constantly and have no plan for their employees. The work load in incredibly unfair and has continued to be even harder for any individual to have advancement in the company or financial compensation for the "unofficial but official " change in roles.

HR is completely unreliable and do not care if their is an issue and does not know policy either. There is a class distinction between different departments and that is not addressed.

In the tech crew does not help at all and has extreme prejudice against certain ones and will not help in the slightest when problems arise. In my case in 7 months.... when speaking to management about possible agendas of this crew, all that is explained or expressed is brushed aside and disregarded as it is and I quote "completely unethical to have that thought process and they dont have to like you or help"

Overall my initial experience with houzz was a good one and I have met some amazing people and good friends but as the company is growing they lost touch with all sense of human ability and kindness. It's very sad as this job was a perspective life time career path but I do not recommend working for Houzz in the slightest.

I had been at Houzz for almost two years and used to thoroughly enjoy going to work. I used to give it my all and take on any task given to me, however over the past couple of months the environment became so toxic, it took a toll on me mentally and I just gave up.

Houzz has become such a gossip culture. You can overhear managers and HR talk about reps and meetings they’ve had, which I’m sure should be kept confidential. 

From the beginning Houzz created an unhealthy and unnecessary divide between leadership and reps. When I was promoted, one of the first things I was told is that I could no longer be friends with the coworkers I became close with. It was strongly recommended that I delete any Houzz employees from my social media. That policy has since changed, but the divide has not. 

In a leadership role, I was told numerous times to “lead by example,” yet the example set forth to me was that I could come in and leave whenever I wanted, and openly express that I was bored and didn’t want to do my job. 

Shortly after I put in my resignation (due to another job opportunity), I learned that two managers took bets on when I would quit. I confided in my manager that I was unhappy with the job. So it is comforting to know that when I hated coming to work everyday, she and the other person turned my misery into a game. 

I think one of the most frustrating things, however is when you voice concern, it is ignored until there is a poor review on here. They pride themselves on being proactive, yet are the most reactive company I have ever worked for. They wait until there are major “dumpster fires” before they make change. 

It is easy to see why there is high turnover and such negative reviews from both consumers and employees.

Really thought I was going to stay at the company for at least 2 years until I got laid off! Completely ruined my life, no sympathy at all from HR when she laid me off including my manager. Why would they be? They get to keep their jobs and continue to work from home during this pandemic! I ended up getting laid off in April of 2020 after being with the company for 9 months. Was working from home at the time and was completely blind sided by the whole thing. My manager and someone from HR laid me off over a Zoom meeting with absolutely no reason as to why besides the COVID-19, I was apart of the 155 employees that got laid off. One week before my manager raved about how great I was doing - the next - laid off. Really shows how little they care about their employees, a billion dollar company can’t afford to keep 155 employees??? Comical!! Basically if you are not performing to their standards you will get put on a performance plan and they will watch your every move like a hawk. The so called “shift leads” shadowed everyone on the time multiple times to give them “helpful tips” when really they just watch to make sure you aren’t messing around and doing your job. When the whole time they are just sitting there in their cubicles doing nothing. I was talked down to multiple times by a shift leads and was guilt tripped into thinking I was the victim. Very professional right? Only got Paid $16.50 never got any sort of raise for the 9 months I was there. Show your employees respect for all the hard work we do and things we had to go through to try and not get fired. I worked my butt off so hard to keep my job and in the end apparently it wasn’t good enough!

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