security officer

armed security officer

security supervisor

security guard

contact tracer

Hub Enterprises

You may have just seen a job posting for HUB and might be thinking "I could do this job."  One word for you - Don't.  Unless you are single and want no personal life.   A typical day in the life of a HUB investigator will start at 4 am so you can start your drive to a location 90 miles or more.  You'll need to pack a lot of water as daytime temps in a closed up vehicle often reach over 100 degrees.  It will be common to sweat until your clothes are soaked. The wear and tear on your vehicle is brutal.  In addition to the 30 to 40 thousand miles you will put on the car the interior of your vehicle will suffer as well.  Most cars aren't designed to have someone sit in it for 10 to 12 hours a day.

Reports have to be written and submitted the same day.  It does not matter how many hours you have just worked, the report, the video, and expenses must be submitted.  In addition to that you will be expected to know all of the details of your next case.  The location of the residence, routes of departure, phone numbers, associated people, etc.  This will be true of most surveillance jobs regardless of the company however.

If you take a job with this company be prepared to not know your schedule until the night before.  In HUB's defense the worker's comp surveillance is very fluid with lots of changes due to the client's last minute requests.  That being said the case managers make minimal effort to try and schedule your cases in advance.  Not uncommon to look at your schedule on Thursday and see that you might have a weekend day or two off only to find out Friday at 4 pm that you got assigned a case 90 miles away for your weekend.  Also common is to find out at 4 pm that you are off the next day leaving you no time to plan anything.  You'll need that day to change your oil, rotate your tires, and vacuum out the car you live in.  Not uncommon to work a late case one day and an early case the next day.  The work - life balance is completely tipped toward work. 



Some of the other gripes I have with this company

Micromanagement by someone behind a desk using google maps and hindsight to evaluate your on site decisions.

Unprofessional case managers.  They cuss like sailors.  I have personally heard my case manager talk negatively about other investigators while I've waited on the phone.

Punishment will be threatened on almost a daily basis.  The managers love to send out emails detailing the punishment they are going to give out for violating a policy or procedure. Doesn't matter if it doesn't apply to you, you'll still be threatened with it.

You'll be provided with tons of useless information about your case yet the case manager won't provide you with the stuff that will actually help you like vehicle information.

If you make a manager upset for any reason (losing visual, getting burned, car breakdown, mistake on a report, illness) you can plan on not getting assigned any cases for a few days as punishment.  

The managers will make changes to your report or send reports to the client which won't accurately reflect what you have written in your report.  

You won't get a raise and there are no opportunities for advancement.   You will only ever be a surveillance investigator.

Provided cell phone is a burden.  You can make phone calls and be tracked with it, that's it.  You'll need your own smart phone to check emails, do further investigation on a case, consult a map, handsfree calling, etc.

I was a part time field investigator for these people for a year and a half until it became so unbearable I left. I never had such a terrible job, but moving from another state just to have a job I took it. Part time that was a lie...they do pay you half time as opposed to time and a half (someone ought to look into that). The workload is unreal, they have you running from one end of the state to the other, and even if you get in at midnight you are expected to do an update and have it in before case management arrives the next morning. Or you will be "written up". That is the constant threat. The pay? It's low compared to what most investigators get, the office staff and management are condescending and downright rude. The overnight compensation, well if you enjoy staying in fleabag motels (50.00 max per night, "but try to find something more reasonable if you can") and getting a 17.00 a day meal allowance (if you enjoy eating garbage) no sleep, no family, and running your car into the ground, then this is truly the dream job for you. I would not wish this on my worst enemy. You will regret it. All they care about is making money at your physical and emotional expense. Never even once a "thanks for a job well done". Have I explained it enough for you? Hope so...

This place is ok to work for, one of the better places in the industry. You are paid a salary which is helpful because most places pay hourly and their hours dip in the late and early part of the year. However, since they pay a salary, the have no problem working you 70 hours per week. Their base salary covers all hours worked. So you may work 160 hours in a two week period and still only receive your base salary for this time. You do get overtime but it is not time and a half. It is half of what your hourly salary would be. If you make &17.00 per hour for a normal 40 hour work week, you would actually make $8.50 per hour for an 80 hour work week plus $8.50 an hour for each hour over 40 hours. I beleive that you should make $25.50 per hour for the overtime but that's just me. They have no regard for were you have to travel for your schedule. I have traveled back and forth between cities, up to 5 hours apart, several times in a week. You will more than likely be responsible for claims work and surveillance. This is very stressful as it appears the claims manager and surveillance manager do not communicate effectively making your schedule very difficult to manage.

Where do I start... There is money to be made at this company, however, it requires you to never have a day off.  To make over $40,000 you must work on average 50+ hours each week.  You will average about 60 hours per week working.  You will work every holiday as you are not permitted to take those days off.  You will occasionally work 85-100 hour weeks.  The travel is ridiculous, often requiring 4-8 hours of travel between your residence and the case file.  The mileage is ridiculously low.  You will drive approximately 50,000 miles a year in your personal vehicle and be paid $0.34 per mile.  The management is terrible and they do not care about field investigators.  You are extremely expendable.  If you anger people in the office, you will have your hours cut.  Benefits are terrible.  The only thing you can count on with this company, is that if you don't anger management, you will work like a slave and make money.  Also, you always have your paychecks on time.  Aside from that the company is terrible

There isn't enough communication from management, which gives the appearance of the client and officer not having considerable attention of management when required or needed and due to this, I received far better treatment from the client whom were in contract with Hub than Hub itself. I believe the employee to management relationship would have been better if management were in close proximity of the job site, which was unfortunate for those of us who could be trusted as when those who could not be trusted understood the "freedom" of lacking the nearness of supervision, they started cuttin' loose, which made the whole company look bad towards the client, which is never good. It was a very unfortunate situation for those of us who appreciated the client, the customers, and the 7-on/7-off 12-hour day schedule.

Aside from the bad things about the management situation, the atmosphere was great. There was a very familial atmosphere.  

Hours are very inconsistent and varied greatly from week to week. So budgeting is a huge challenge. However, as an employee the company expects you to be available ALL the time. If you have an issue with your assigned manager, good luck finding anyone to help you resolve the issue or getting a follow up contact. Going the extra mile??? Why bother, here it is not appreciated and there is no advancement, pay increases, and the benefits have very high deductibles so you are still paying a LOT out of pocket on inconsistent hours. The reimbursement for wear and tear on your personal vehicle doesn’t come close to covering the increase in maintenance needed such as twice a month oil changes, replacement of tires, and other related maintenance required for the amount of miles you put in. Here you are just an employee easily replaced in the companies opinion, not one of their greatest assets. Which without you they wouldn’t be able to have clients.

No structure period. Roaming supervisors do not do their job. I've caught numerous "supervisors" sleeping on the job disappearing for hours on end and just not doing there job to a professional degree in a professional setting. Issues reported up the chain of command aren't handled. The pay really sucks for the hours you put in. Then all the deductions come out of your check etc.  And don't plan for advancement even if they tell you otherwise it's just not how they operate. I went in hoping for a good company thinking the reviews are just people who didn't want to work but first hand I can tell you the reviews are pretty accurate. You can do your job to the upmost by the book standard and it will not pay off. The company needs restructured in a serious way with a better chain of command that takes their job more serious. If they don't I'm sure they will keep loosing contracts due to the people associated with them 

Hours are very inconsistent and there is absolutely no room for advancement or pay increase EVER! It is extremely difficult to schedule anything as you are expected to be available at a moments notice on any given day, including weekends. Keep that in mind while you are putting anywhere from 1,000 Miles a week on YOUR car and maintenance is needed. Try taking a sick day and you are expected to continue working cases while being sick. Expectation is that you cover at least 5 states or more. Give an inch they’ll take 10 Miles and keep looking for more. Pay is a joke and benefits are poor, expect to pay out of pocket for most services or find a facility that takes your coverage. WILL NEVER RECOMMEND TO ANYONE! Training was a joke and they put you up in the dirtiest motels they can find. I can go on and on but best advice don’t work here.

The case managers, who serve as your daily supervisor, are inexperienced. Some have never worked in any type of investigative field and have no experience or knowledge, yet they treat the field investigators as if they are stupid and incompetent. Management changes often. There is absolutely no promotion or advancement potential. Management positions are given to new hires or to friends of upper management. Investigators are never recognized for their work or effort. Hours vary greatly. Sometimes you'll be given 50-60 hours per week and some weeks you'll literally have no hours. Does not matter if you are full or part time. The pay is mediocre at best and is definitely unstable.

HUB is a great place to work as long as you are quick, have good time management, and will do any and everything someone tells you to do in a timely manner. You work extra long hours, stay late, and overtime isn't paid as properly. You can end up spending most of your life there. If you are a single person or don't want to spend much time with your family then it can be an amazing job for you. Typically the people are really friendly and try to be helpful.But it is stressful and you have to be super fast and efficient with your job. The long hours and the stress was the worst part. However, the kind people, the ac, and being able to listen to music while you worked was a wonderful perk. The pay is good, but definitely should be more for the amount of work and hours you put in.

Top Job Titles	Average Salary
Security officer 17 salaries reported	$12.61 per hour
Armed security officer 8 salaries reported	$12.69 per hour
Security supervisor 3 salaries reported	$14.00 per hour
Security guard 3 salaries reported	$9.50 per hour
Contact tracer 3 salaries reported	$21.00 per hour

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