retail sales associate

sales associate

food service associate

store manager

assistant store manager

Hucks

When I interviewed for this company I was interviewed by the district manager in my area. Seemed like a good guy and made me feel very confident in the idea of coming to work for them. He had told me I would be properly trained over the first few months and then would be replacing the person who was training me. Seemed a little off, but I understood. Worked my first shift and he made an appearance in the store and had mentioned a store in the same district had a store that needed me a little over an hour away. He had said that if I was willing to relocate, the company would pay for relocation, I agreed to transfering to a new store (2 days into employment) under the impression that I would be training for another 6 weeks minimum so that I could get my bearings with the company before I would need to travel and was also promised that I could travel 2 work days out of 5 until I was able to find a house for relocation. 10 days into employment, I was now told "focus on only one aspect of training and don't worry about the rest we need him now. 14 days in, I'm handed the keys to a store I know nothing about and have never set foot in while still only being trained on paperwork. I recieved my first check and it was for the incorrect pay scale and for the wrong position completely. I received cashier pay for store manager work. I asked for this to be fixed and back pay to be paid please to correct this mistake. Told it would be handled. This continued for 6 weeks while still having to travel while getting paid 9.50 an hour. So, 6 weeks in and now they owe me a rather large amount of back pay, somewhere around 300 a week for 6 weeks. They correct my wage in their system finally, and tell me my back pay and correct salary will be on my next check. I received a total of 150 dollars after taxes for my back pay. No where near what was owed to me. Promise unfulfilled. The promise of paying for relocation then became a 500 stipend which would barely cover a uhaul for the trip considering the distance. So, basically I have to fund my own relocation after being told the company would pay for relocation and being shorted on pay and traveling more than I said I could and was agreed upon. Promise unfulfilled. After my first week running a store I knew nothing about with almost zero training, and 5 of 12 employees quitting, my DM says I have to start being there more than just 2 days a week at that location because that wasn't going to work with me still attempting to get trained in the location near my house that I was hired at. Another promise unfulfilled. I continue to do my best learning on the job with no training of any sort happening, yet being told I need to improve. The DM went as far as saying "he thought my training from a competitor I used to work for would have carried me through a little better than it was!" This continued for 2 months while spending 3-5 days a week in a hotel away from my wife and child and being pressured and talked down to if I wasn't at that location for 5 out of 5 work days. Since I had to fund my own relocation, I ask when my first quarterly bonus was supposed to come and was told about a month after the end of the current quarter. Thats my moving costs in my mind. Bonus time comes and I don't receive anything at all, after being told everyone was getting 100% bonuses as a thank you for working through a pandemic. I call my dm, and he says that I didn't qualify for it because I hadn't been in that position long enough. This was untrue and was because of their error in payroll that I had been dealing with for the first 6 weeks. In their system I don't qualify. So, I ask my DM if they can possibly fix this scenario for me since they were pressing me moving quickly. His response was "I'll see if the Regional Director will push it through for you." 7 days later I ask the status and was told no response had been given. I then talk to the regional director and ask if he could grant me my bonus so that I could move quicker and he says "You need to go to your DM first and not jump the chain of command." I stated I already had and was told we there was no response from him. He then says that the company has done it in the past and that I should go back and ask my DM again if they made their decision the next time I see him. When I see him later that week I aak the status and was told (even thought it was the companies fault it appeared I didn't qualify) I was not going to receive any portion. Yet again, Promise unfulfilled leaving me still unable to afford moving close enough to. 2 more weeks go by of staying in a hotel and my Dm comes to me again asking me if when I will be able to move because the company wants to stop paying for my hotel every week. I tell him that I would need a raise to make it a feasible task to get relocated and being close enough to not need the hotel due to being paid incorrectly for the first 2 months, traveling costs and being told I didn't qualify for a bonus that in reality, I did. He says the company won't give me a raise. I ask what we can do and the dm says that I should be able to transfer to the original store I was working in, but only as an assistant manager for a 35% pay cut from what I make as a GM and that I should be able to have a week or two to help a different manager get transitioned into the store. 2 days go by and I ask for my hotel room confirmation for the very next morning like we had planned and was told they aren't willing to pay for the hotel at all anymore and that I will be placed back in the original store the next day instead of 2 weeks and I still hadn't been able to even hand my store keys to the new replacement before they cut my salary and hotels out. Promise unfulfilled! 

 A typical day at work consisted of me working as a Cashier and some food prep when our cook didn't show up(which was often).

 
 
A huge problem was dealing with all the homeless people camped out behind the dumpsters. Our location seemed to be an Oasis for panhandlers.  If you kicked them off the property, they would just return the next day since the police had their hands tied by the current trespassing laws. It was at an epidemic level.



The pay was minimum wage. Due to that, we were always short staffed as many people won't work in that environment for low wages unless they have no other choice. Our pay rates were well below any other C-Store job in the area. So our turnover rate was excessive.  Hence we only had a staff of 5 working in a 24 hour location. So call offs were common, especially with overnight staff.

 Driveoffs were an issue as this company foolishly encourages Cashiers to clear pumps for customers in an attempt to create a "Hometown Feel". But that Hometown Feel is from a bygone era.  

My poor General Manager is a great guy, but was constrained by the Company Rules regarding this issue especially.   So there was little he could do. He was literally working 75 hours a week because we had so few on staff.  I helped out where I could, but there is only so much you can do.

Corporate Management was, and is beyond atrocious. I could write a 100 page Novella how they have an overall unrealistic understanding of how a  24 Hour C-Store should operate.  

A typical day at work included having to work double shifts because no one else would cover including management. I worked alone, therefore not being able to do regular shift duties including but not limited to cleaning store. I was always out of change and small bills and the safe was never filled, therefore customers were angry about their change. I learned that this environment was hazardous to customers because food was not properly cooked or wasted during the appropriate times. Management was ok, however, there was no leadership. It was a dictatorship with no actual rules and/or guidelines. My coworkers did not properly do their job, and I always had way more of a work load than I could handle in one shift. The hardest part of my job was getting adjusted to the fact that this establishment was not ran properly or like any other retail facility I have ever worked. Safe drops were not put in the computer, reports were only ran once a day, lottery was not kept, and the entire facility was unsanitary. The most enjoyable part of my job were the customers. They enjoyed my presence because they were treated properly and spoken to with dignity. The customers frequently complained to me about the other coworkers being rude and not giving them exceptional customer service.

Typical day begins with how many call offs or no shows there will be. Then it’s to running around trying to cover the gaps in in the store so no one area gets behind.

I learned that if you kiss b**t and never say no and deem your personal life is unimportant you’ll be an asset.

Management has to much going on. If you try to talk to your boss or hire ups they tell you what you want to hear just to never follow through. Field leadership is very laughable. 

Workplace culture is toxic. If you try to hold someone accountable they complain to hire ups and you get questionable about the validity of the accountability. Regional and District manager are very scratch my back and I’ll scratch yours.

Hardest part of the job is telling your family that you have to work a double if. It a triple and having your “leader” say if they support you when they do not.

Most enjoyable is when everyone shows up and things are accomplished and it makes everyone day easier.

I loved my job to the very end. The job wasn't the issue. The issue was never getting any days off. 1 day off in 3 weeks is unacceptable. Never felt appreciated for the hard work and long hours I put in. I took time away from home and my family to the point the employees all joked about me putting a cot in the back. You are just another number to company. They make you think they care about their employees but they do not. You can plead for help from the district manager and will get the bare minimum won't ever get them to cover your store for you so you can have a day off. But they definitely got their days off every week. I would vent to them as I was told to do instead of other GM's and the response I would get would be do you want to resign or are you putting in your resignation. The employees are all great people who I will miss dearly. It was far too much stress for one person. If you have kids stay away. They don't care about your family life. They make you think they do but in the long run they do not. I will miss all my employees and regular customers but I am definitely glad to be rid of the stress and heartache of never seeing my kids.

The day varied from day to day some days were slow and some you were so busy that you could think straight by the end of the day. I go in early and open the store then get the paperwork started and finished before the boss came in a 8 am. From there I would stock the cooler clean the stores bathrooms, clean and stock the soda and the coffee bar. Then go outside and sweep the parking lot. I learned a lot of stuff with this job I think only because it was my very first job out of high school. I learned to do inventory, ordering of the stores products and balancing the stores money and making deposits on a daily basis. The management was far for the most part. She was really nice. Co-workers were okay we had some that would not show up so you had work a double shift which was fine for me that was more money for to have. Then you have your good workers who show up in time and do their job. Almost all the workers were great and did their work. The hardest part of my job was stocking the cooler and dealing with unruly customers. What I enjoyed the most on my job was working with the people and making them smile

Days at Huck's are fast-paced and very stress inducing. You are to either be at the register, checking a customer out, cleaning anything you can find, or stocking products. I learned that not all establishments are professional, unfortunately. Sadly, management was sub-par. Whether it was handling a direct or indirect conflict, "guiding" a "trainee" or dealing with a fast-paced day, the managers always(unfortunately I do mean always) resorted to yelling and degrading employees(especially in front of customers). Some of my co-workers were quite pleasant and professional, while others were very difficult to work with. The hardest part of the job was using patience. All three of the managers seemed to enjoy belittling their employees, which in turn made all of the employees quite hostile. That and the level of immaturity of the majority of workers, and the suspiciously small paychecks that many of us were receiving, made it very hard to come into work each day. The most enjoyable part of the job was the kindhearted regulars and visitors we would see. I met some very lovely people that came into that store.

I worked at Huck's for about 5 months. During that time, I was ridiculously underpaid for the amount of work I had to do. I was alone in the store for more than half of the days I worked each week. During the times I worked, I was required to do the same amount of work as 2 people. I worked the night shift and was responsible for making all the food for breakfast (11 doz doughnuts, 4 doz sandwiches, 2 doz pizzas, 4 doz misc HotCart items). I had 4 hours to do ALL OF THIS WORK on top of running the cash register and checking out all customers. If the tasks I was supposed to finish were not done within this time frame, I faced consequences that did not make any sense. In a nutshell, I was required to do am obscene amount of work within an inadequate time frame for the amount of work required. On top of all of this, I only made $10 an hour. I found another job, and I do half the work at my current employer and make twice the money...  Just don't bother with this place. You will be sorry if you do. 

Management was not trained to manage those lower on the totem pole. Between the grocery order to the warehouse the delivery was always inaccurate making the instore employees lives hell to say the least. Causing longer work hours and interfearing with child care. How many gallons of milk can one REALLY over-order and warehouse MANAGERS not have the common sense to say "whoah we gotta discrepancy here" The poor drivers...the middle men/women getting slack from both ends....and the ASSISTANT MANAGERS "crash coursed" in paperwork trying to stay afloat in Corperate ( BUT employee owned) Hucks. If you're going to train someone for your SO-CALLED AMERICAN OWNED WITH PRIDE then make the training worth while....take your time and DO IT RIGHT or don't waste my time and resources. Thank you...Have a nice day.

The district manager and corprate representatives lied multiple times. They were constantly overlooking issues because they would reflect poor on themselves. This included retaining staff that refused to do certain task or couldnt work efficiently. The store constantly received expired product from the warehouse they run in IL that were grocery items or kitchen items for preparation.
As the assistant manager we were not allowed to hold staff accountable and it would affect the quality of service and food. 
The majority of the food is ultra processed and/or frozen. 
The GODFATHERS PIZZA and the fried chicken bar is actually good when done correctly and manged correctly.

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