shift manager

sales associate

retail sales associate

stocking associate

crew member

Hudson-By-Avolta

The managers within this company never seem to be on one accord, therefore if/ or once dispersed throughout the airport or different departments you are bound to deal with miscommunication and mismanagement due to each manager having their own separate standards and way of doing things. Because of this, prepare to deal with multiple attitudes from multiple managers. Very hard to keep a consist work balance throughout the day trying to adhere to the different needs of each superior. . and each superior will require you to individually work as though you are a whole TEAM.

Also due to the influx of managers, and lack of communication, it becomes harder to keep up with the tasks and standards due to the fact that managers do not feel the need to introduce themselves or their requirements. Often times you find one manager saying one thing, and another the next, and then a manager you've never seen or been introduced to coming to tell you another, LOL. Prepare yourself for daily head spins and eye rolls.

VERY POOR delegation of management.

A few benefits offered with the position, it's good boring money.
Helpful in terms of learning customer service & diversity.
Good entry position if looking to work in the airport.

Great things to be said about the diversity of the environment, as well the hours, but this position is best suited for people looking to snag a job quick and make a few decent checks. Newbies usually get the worst hours, so it's important to prove yourself if hired. Not somewhere you'd want to spend much of your time, advance or make a career. 

OH AND A SPECIAL NOTE they will clock your EVERY MOVE even on YOUR PAID BREAKS! The managers can't handle their business but WILL stay in YOUR business and want to know your every move.. 
go a minute over lunch and you'll never hear the end of it.. 
You'll hear it before your break is over because they will HASSLE YOU and never fail to remind you when your break is almost over.

I got annoyed just remembering that lol. It won't even feel like a break.

& If you can't use the bathroom in thirty seconds flat you're already in over your head cause they practically expect you to time travel to the bathroom and break room. If you're gone a minute too long they act like you boarded a flight! Beware or get some Depends. 🤷  ¯\_(ツ)_/¯

This airport retail/newsstand role provides strong exposure to a diverse range of travelers and allows for a high level of independence in daily responsibilities. Associates can develop adaptability and customer engagement skills in a fast-paced environment, which can be valuable for those interested in hospitality and retail.

However, the overall experience can be significantly influenced by inconsistencies in leadership approach. Expectations around customer interaction and communication are not always aligned across supervisors, which can create uncertainty about what is encouraged versus restricted. In some situations, this may limit the ability to fully apply a hospitality-driven mindset and natural customer engagement style.

Scheduling is one of the most challenging aspects of the role. Shifts are often communicated with limited advance notice and may change with short turnaround times. This can make it difficult to plan ahead, maintain consistency, or coordinate with other responsibilities. For those managing multiple commitments, this structure may feel especially restrictive.

Workplace dynamics may also vary depending on management coverage, which can impact the level of support and overall comfort during shifts. At times, the environment may feel high-pressure or less predictable, particularly when expectations are not clearly communicated or consistently applied.

Overall, this role offers meaningful experience in independence and customer interaction, but it may be better suited for individuals who are highly adaptable and comfortable navigating changing expectations, variable leadership styles, and a less structured scheduling system.

Working for bookstores is a personal passion of mine. But working for this company was demoralizing. I had a general manager who was letting other managers and supervisors get away with things that should have landed them on the unemployment line - if not in jail. I could not work for that company again if you paid me my weight in gold per hour. I had a regional manager who was awesome, but she was not my direct supervisor and was rarely around.

I started off with a staff of about 20 employees - which dwindled down to about 10 for two stores over a about two months. Pretty much all of us were aware of the happenings outside of our stores by the time we were at our smallest... and we wanted nothing to do with any of it. So, we kept to ourselves... ran our stores and did our jobs. But even then, the general manager would try to force me to loan out my employees (into the arms of these corrupt supervisors), or swap them with non English speaking employees from other stores - and a customer service based business requires the ability to communicate with the customer - so, I always said NO!!! In the other locations, customers asked very little - because it was mainly a self help set up. But they wanted what they wanted... and eventually, my staff of 10 became a staff of about 5.

By the time I departed, no employee in either of my stores was willing to do anything other than the bare minimum because all they could see was everything that those people who were in charge of overseeing all of the stores was letting slide. Nothing good or great was ever rewarded... and more energy was spent on covering up the corrupting factors than anything else. Being outspoken, as I was and am, was not something that they were thrilled about. But I will always stand on my morals - even if those around me will not.

I honestly have nothing positive to say about this company... and that saddens me, because as I said... a bookstore is my personal passion.

Not a company to be working for if you plan to grow. With little to no experience in retail or customer service. There are times when I’m a little over worked and the pay rate is okay for me at the moment but I feel like I deserve to get paid a little more than my current pay rate. There are companies that are paying a little more than the current minimum wage here in my area and whenever  I compare the amount of work that I’m doing here, it can be disappointing and frustrating. As a current associate here, they never really mentioned that food handling was also included in the job description because I thought I was applying for a book seller selling books. Somebody also mentioned here that the benefits in this company was “non existent” and I couldn’t agree more. They do send out applications/handouts about the benefits but the HR never really bother asking the employees if they were interested and they never bother sitting down with new hires about it. There are employees who tend to be bossy and sometimes we tend to be fighting over who’s doing what or who is supposed to be just cashiering focusing on the customers or who’s working on the food delivery. Some managers will bother assigning doing what, but some managers do not care at all and there are lazy ones who supposed to be doing their job (like opening a register for the associate, helping them how to open one or grabbing items thats needed in the store) but instead they assign it to another associate who just happens to have more seniority or experience with the company and  leave it to them. I also hate that you’d always have to look for something to do otherwise other associates will talk bad about you calling you lazy or complain to the managers about you just because you couldn’t find anything to do when they’ve already done the work and there really is nothing to do.

Sales Associate is a basic retail job for most part. Pricing product, putting away product, cashiering/stocking. Working in airport can be a pain especially going thru TSA or delays in flights. But it's easy work and cool good co workers for most part. Warehouse Associate is easy basic warehouse work. Receiving product, breaking down pallets of merchandise and Coco Cola pallets for drink rooms. Pulling store product for sales in stores and putting them in totes. This Hudson Group location needs improvement. For example, getting written up for call out sick in spite of having work excuse. They would rather you come in sick than call out. The warehouse has a mouse infestation in there. Mouse feeces is all over the shelves, all over product. All over children's apparel, children's toys. They eat up the snacks and urine and feeces are in the bins. They're dead mice underneath the shelves you can smell them as you're in the aisles. Management neglects this issue which is very disappointing. Management needs to improve on focusing on warehouse needs. Also if you don't bring it  to their attention when they're hiring new associates they'll probably pay them more than someone who's been with the company for years. The biggest pro is the people that work there. They are good hard working people for most part especially in the warehouse. I would say in general the management does address issues that need correcting but they can do better at addressing those issues sooner than last minute. In general, I would recommend working at Hudson Group and for this Hudson Group location. Good hard working people work there for most part and it's easy as heck! 

This is one of the most unprofessional companies I have ever worked for. Every single day involved inappropriate comments by higher level people, forced personal conversations with my boss where I felt pressured to respond for job security, and long hours with no additional pay.

The workplace culture was terrible. There were no events or programs for employees to engage, and talking of any sort- EVEN IN THE BREAK ROOM was frowned upon. Managers and higher level members would gossip and say very crude things about the employees, and that made me uncomfortable as they hold such confidential information.

My direct report to was emotionally unstable, and would accuse me of not completing certain tasks that I had finished, and would then create random, manual filing or laborious tasks to do when proven wrong. They would scream inside of their office, and create a hostile environment. They would also sneak up on me when my body was fully relaxed and project loudly behind me without warning to consciously startle me.

During my time there I grew depressed, had to go to intensive therapy, was scared of my job security, and would have anxiety attacks in the bathroom I HAD TO ASK PERMISSION TO GO TO about 1-2 times a week. My manager isolated me from the rest of the team in an effort to stop me from discussing how I felt and would get upset if I did not want to eat lunch alone with them in their office where they would discuss very personal, and uncomfortable topics.

There is little to no encouragement from managers. The only thing I learned was defense techniques on how to deal with inappropriate staff members, and red flags to avoid when job searching.

If I could save anyone else from working there and affecting their mental health, I would feel so proud.

During my time at Hudson Group Avolta, I was able to gain valuable experience and interact with a number of talented individuals. My experience with the morning staff at Terminal 4 was consistently positive, as they demonstrated strong collaboration and a dedicated work ethic. I appreciated the opportunity to acknowledge their hard work and recognize their efforts.

However, there were certain challenges I observed. I found that productivity and engagement with the night shift varied, which sometimes led to inconsistencies in performance. Additionally, there appeared to be a disconnect between upper management and frontline employees, as I didn't feel a strong sense of support or consistent communication from leadership. I also experienced a lack of follow-up from Human Resources on matters they had promised to address.

My employment ended shortly after I returned from an approved medical leave. Although I maintained open communication with the company regarding my status, I was terminated, with my recent lateness cited as the reason. This situation suggested that the company's internal protocols and training for supervisors, particularly regarding communication and employee support, could be improved.

Overall, working at the airport is a convenient option for those living nearby. While there are some great people on the team, I would advise new employees to be proactive in understanding company protocols and consider having a backup plan. Of the various brands within Avolta, Hudson Group presents unique challenges for its employees.

Hudson, being located inside an airport, grants associates the opportunity to meet and chat with people from all over. My location however is a smaller terminal and did not receive quite as many visitors as larger terminals would. But still, based on Hudson's work culture, they were very stringent about maintaining welcoming, up-to-date technology and accessory options for travelers coming and going from our area, with clothing, souvenirs and literature. 

The work consisted of maintaining a retail space full of edibles, such as candies, salty snacks and beverages. While also providing literature in magazines, new release novels, local sports memorabilia, shirts, sweatshirts and baseball hats. As well as technology options focusing around headphones, battery chargers and accessories for those who forgot their device's peripherals at home. 

Because the job was primarily focused on people flying out of the terminal, our business was mostly effected by flight delays departing, which at times can force store closure to be delayed until the final flight has left the tarmac. During downtime, associates are responsible for maintaining store cleanliness and stock levels, folding new apparel to be placed on shelves, ensuring price tagging is done on all items so that they can be quickly referenced for inquiry and also ensuring that all shelves, floor kiosks and banners are kept up to date and in good condition.

I am a member of the management team so my typical day at work is making sure everything is running smoothly, which at the airport is a rare occurance.  New issues arrive daily, one example is that the most popular magazine that we sell didn't get delivered that morning.  We, management, have to make sure we have that the particular magazine gets delivered that same day even if we have to go ourselves to pick it up so customers will not be disappointed. 
I have been working in airport retail consistantly for seven years but 13 years total and I have to say that I have learned a lot and I continue to learn and enjoy the opportunity to do something new. I have learned things like troubleshooting, scheduling, forecasting, inventory, merchandising, visual displays and paying attention to the customers needs and requests just to name a few.  My co-workers and my staff are energentic, fun and hard team players.  It seems as if on a extremely busy day, everyone steps up and work even harder and they are helpful toward each other.  I love the atmosphere my co-workers and I create on a daily basis.  Sometimes when an associate calls out from work and/ or being short staffed is the hardest part of the job because I have to shuffle around other associates to make sure each store is staffed.  However, the most enjoyable part of the job is a successful day, ie. no associate call outs, no customer complaints, all merchandise is delivered and customers enjoying their shopping in our stores.

Every day is the same battle. Trying to figure out how to survive the next hour, minute, second. You deal with mundane tasks management gives you and ridiculous, obvious rules they enforce. You are expected to be the calm in the center of the chaos that is the airport. Management gives you the same speeches over and over to drill them into your head. Management believes they are doing something greater than they actually do and are EXTREMELY disconnected from the employees they manage as well as the business they run. If ever asked to do the tasks performed by employees, management would do so to by the book. However, if they knew half of the daily struggle  employees deal with they would have a much different attitude towards the way things are run. This will never happen of course. The job is your standard cashier job. You hate it. You deal with stupid people, stupid questions, language barriers, stocking, cleaning, etc. The job wouldn't be so bad, if there was actually a regular schedule for employees rather than a bunch of times thrown together working until midnight one day and then having to be back at 8am the next day or if management actually listened to what the employees want and need. It is a great place to work if you don't mind losing yourself in the job and becoming one of the faceless employees that are just there to do the same soul sucking job day after day and make management and higher richer and richer.

Top Job Titles	Average Salary
Shift manager 179 salaries reported	$22.56 per hour
Sales associate 135 salaries reported	$17.63 per hour
Retail sales associate 122 salaries reported	$17.01 per hour
Stocking associate 99 salaries reported	$17.53 per hour
Crew member 63 salaries reported	$17.29 per hour

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