deli associate

cashier

clerk

pharmacy technician

meat cutter

Hugos-Family-Marketplace

I’ve worked at Hugo’s as a courtesy clerk (bagger) for over a month and I’ve found that the job is certainly repetitive. I’ve also found that the management is good and most coworkers are kind and friendly.
If you’re looking for a diverse job that keeps you interested, working as a bagger honestly wouldn’t be the right choice. Every day, a bagger typically bags groceries, pushes carts, cleans the bathrooms and break room, changes garbages, and “works in the back,” which is facing (tidying up) and stocking shelves. You’ll also periodically work in Dairy, which is stocking milk and eggs, stocking orange juice, and any other item that’s in the Dairy section. Even though there are a lot of different roles to work around the store, you’ll quickly learn how to perfect each role. 

Difficulty- The only thing that is particularly difficult is pushing carts. If you’re pushing carts during a busy time, you’ll usually be working harder to keep up with the demand. My best tip for carts is to not push more than you can handle. My rule of thumb is to not take more than 10 carts at once. It becomes difficult to maneuver through traffic and the doors to get inside.
 
Repetitiveness- As I mentioned before, you typically perform the same jobs every day. It can become boring. 

Coworkers/Customers- Most of the coworkers you meet will be friendly and willing to help you out if you’re confused. Some of the employees are beyond kind and helpful. Most customers are kind and respectful. If you’re worried about angry/rude customers, don’t be worried. Most of them are nice. 

Pay Rate/Salary- Honestly, Hugo’s is stingy. As a bagger, you’ll most likely make $9-11 per hour. Even though you’re doing more jobs around the store as a bagger than any other position, you don’t get paid much. 

Work Equipment- Like I said before, Hugo’s is cheap and stingy. A lot of the equipment you use is a bit dirty and worn. The mop bucket, for example, probably makes the floor dirtier. 

Management- The managers and other high-up employees are always very kind and willing to help.

Hiring Process- The hiring process was pretty simple for me. I sent in an application online (you can get an application in person too) and I got called a little while later asking to meet with a manager. Basically, we talked over the job requirements and how training would go, and then I was hired. 

Overall, I enjoy working at Hugo’s as a courtesy clerk/bagger. Even though the pay is low, the company is cheap, and the job can be repetitive, I still enjoy it. 

I enjoy my job as a cake decorator and enjoy most of my coworkers but the lack of organization and poor management are incredibly frustrating.  Additionally, I have received minimal training on how to do my job and most people in my department have had the same experience so only our supervisor knows the majority of how our department operates, though we are still expected to have answers for anyone who calls.
It is also frustrating that the schedule changes frequently so I cannot properly anticipate what I will be doing each day that I come in.  There are no designated roles for anyone in the department so it becomes a guessing game on who will be serving what function each day.
The upper management seems to have no concept of how time consuming our work is and how poorly trained people are in other stores that send us cake orders.  They also have no concept of how our department operates, as access to cakes in the freezer is a high priority for us yet our cakes have been relocated to an incredibly inconvenient location which often gets blocked and makes them too difficult to reach.
Overall, I enjoy what I do and my coworkers but the management, lack of organization, efficiency, and clarity, and lack of proper training make it a frustrating and unpleasant place to work at.

I worked at EGF Hugo’s cake decorating for multiple years. The store director who hired me was amazing in every aspect. Once they were replaced everything changed. I no longer got reasonable raises, I felt as though I was micromanaged, my coworkers and I were overly worked and there were no boundaries between professionalism and friendship on my store director’s end. Cake decorating is a skill and takes much time and patience. I loved what I did, but my manager/store director ruined it for me. My coworkers and I would sometimes put in 13+ hour days during graduation season to make sure every single store received their orders. Thats 13 hours of standing on your feet and piping/frosting cakes. My body has since thanked me for choosing a different career. It wasn’t until I put my 2 weeks in that I was finally offered a decent raise and told “the grass isn’t always greener on the other side.” All in all, I don’t recommend working at Hugo’s to anyone. The employees are not appreciated, they’re overworked and underpaid. The benefits are also trash. I’ve been much happier since pursuing something new. Although I do miss the girls I worked with. 

The department I worked in was the cakes/bakery. Was the baker and it was a stupid easy job that anyone can do but the cake department doesn’t help you with anything at all when they are supposed to. If you tell your manager or the general manager about anything and they just “forget” about talking to the others or they just say something to appease you and don’t bother doing anything about it at all. The people in that department made it very tense, uncomfortable and just plain toxic. The environment makes the job enjoyable and that’s one of the main reasons people stay at a job but the cake department literally does the opposite and alienates you until they push you out. Management is just awful, they care more about doing their own work for the store and not the actual department and team that they are supposed to be managing. There is no team work and Hugo’s as a whole is just greedy and doesn’t care about their employees but more about making money and how to get it done. Worst job I’ve ever had

What is the best part of working at the company?
the best part working at Hugo's is the other co-workers. they are nice and treat you good. my former bosses we also good. 

What is the most stressful part about working at the company?
If you are going to be liked or not so that you can either move up or not be written up.

What is the work environment and culture like at the company?
work environment is okay it can be a little stressful during the holidays, but everyone gets through it with a little help from coworkers. 

What is a typical day like for you at the company?
it used to be come in get order done get all expired food and bad food off shelf. get all bunkers and walls filled with product and truck pallet torn down and put up.

- A typical day at Hugo's was counting down tills, helping customer service guests with a purchase or return, and safe drops. We had to print out our money order receipt for the day, match it, and put it into our deposit slip. We had to print our lottery sales for the day and put that in the deposit book.

- I believed I learned time management and mathematical skills. I learned more about customer service skills. 

- My manager in Guest Services was phenomenal. The Front End Manager was a liar, a bully, and did not treat me good.

- Workplace culture was very, very clicky. 

- The hardest part about the job was dealing with irate customers and having things thrown at you.

- The most enjoyable part of the job was getting to know my customers and the routine of it all.

As many years as I've had a cashier job this was by far the worst work place I've worked at when I asked for help about products with no number or tag to scan customer service always had an attitude but being that I waz hired started same-day and went straight on a register no training I thought it couldn't be but so hard but being everything had its own section or category for vegetables and miscellaneous everyone seem like it was such a hassle for me to ask for help.

Typical Cashier Day

Clock In
Grab Cashier Drawer
Log on Cash Machine
Greet Customers
Ring up/Bag Groceries
Honor Coupons
Turn in Cashier Drawer
Clock Out

Typical Customer Service Day

Clock In
Fill Cigarettes
Light Bookkeeping
Prepare Deposits
Count Down Cashier Drawers
Process Lottery, Western Union, Utility Transaction
Greet Customers
Ring up/Bag Groceries
Honor Coupons
Clock Out

What I learned

?

Management

Some of the management was easy going, others weren't very respectful.

Hardest part of the job

When someone called in sick and having to do your job and their job.

Most enjoyable part of the job

Helping customers
Working with Co-Workers

I loved The job in receiving it was enjoyable. I enjoyed all my My vendors we got along just perfect.  When I was the front in manager , I enjoyed it. It was a good experience to learn. There are few challenges you know making the schedule, but I enjoyed it making sure everybody was doing their job professionally. But my favorite job was receiving I was in. I enjoyed all my vendors. It was a rewarding job for me. I helped a little in pricing sometimes hanging out signs, which I enjoyed that too. I was at my job for 30 years then I moved to Eagle Eagle River Wisconsin

I loved what I did, I got along with my co workers and I loved my customers. However the company policies on pay raises, vacation, etc are way below reseasonable expectations and other employers in the area. My former store director was wonderful but the one that replaced them has no clear sense of what a huge job load we handle, how over worked we are, how to handle problems in a reasonable and respectful manner and has very poor professional boundaries. I loved my job dearly but quit because of my store manager and how the company runs itself.

Top Job Titles	Average Salary
Deli associate 46 salaries reported	$15.15 per hour
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Pharmacy technician 12 salaries reported	$17.50 per hour
Meat cutter 17 salaries reported	$17.56 per hour

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