veterinary assistant

adoption specialist

animal care associate

veterinary technician

client services associate

Humane Society of Charlotte

The pros: Leadership is always working to better the work environment/pay/benefits as much as possible so that doing this hard work is more sustainable for the people that love doing it. Management is very fair and genuinely want to see their people succeed. Everyone is always willing to help out when a team is short staffed, from management to your lowest level employee. For

For cons: Pay of course - it’s animal welfare and non-profit, of course the pays not super competitive but as I said in Pros, they are always working on ways to bridge the gap.  
Work life balance kind of sucks but that’s usually self inflicted - no one expects you to respond to emails/phone calls on days off. But in this field sometimes it’s hard to turn off your work brain and stop thinking about the animals in our care. Burn out is also a very real risk in this field. There are resources offered but from the nature of the job + horrible people that live to complain and criticize all the hard work you do anyway, sometimes it’s hard to avoid the compassion fatigue. 


Overall this place really does care about the animals (despite what some keyboard warriors may be posting on social media at the moment). The aim is to get as many animals into loving homes as possible, make that as easy and smooth a process for adopters as possible, make sure the animals are set up with everything they need medically and behaviorally, and help those in need (animals and their people). People may not always agree with or understand how HSC operates but the staff is more than willing to explain anything and everything to anyone willing to listen with an open heart and mind. 

Typically the ex-employees you see complaining about management or the organization are the ones that damage the positive culture and create those toxic pockets in the work place. Management is always careful to give people a chance - honestly they try very hard to avoid firing people. 

The Humane Society of Charlotte is a great place to work if you love making a difference in the lives of animals and people. The have wonderful benefits, great pay for being a non-profit shelter and always offer opportunities to staff who need and deserve it the most. Everyone is great with giving time off and being respectful of holidays. They pay time and a half for hours you work on holidays. 
The CEO and COO's are more involved in the daily runnings than a typical organization, which is nice. They work really hard and are extremely passionate about the organization. The only "cons" I would really say are that management has a lot of meetings and communicates greatly with each other, but does not always have the time to communicate with the staff under them in some departments. Some departments have a hard time delegating tasks and sharing management loads, so there tends to be a lot of bottlenecking when it comes down to who is responsible for what and managers are typically needed to work really long hours. 

My only advice to them would be to promote, delegate, and trust more - and if you can't, find better staff.  So if you are wanting to work here, be professional, work hard and go the extra mile - it will pay off! 

It's also an interesting dynamic because while in some ways there is over communication, there is lacking in others amongst the time. They have an exorbitant focus on company DEI and inclusiveness, so everyone is always nice. 

I would say the most enjoyable part of the job is working with animals where they are at by being able to use fear free and training techniques with them, company culture and not having to stress about when you need to go to a doctor's appointment. 

For me, a typical day at work was taking excellent care of cats by cleaning out their cat cages, feeding them, and playing with them. I even walked a dog once.
I learned how to took good care of animals both at work and for home as well as how to treat them in a certain way. But I've always been an animal-type person.
Management was very kind and caring towards me, and I greatly enjoyed working with my coworkers greatly.
The hardest part of the job was cleaning out cat cages due to how large they were when I was cleaning them out.
The most enjoyable part of the job was taking care of all animals (as well as interacting with my employers and fellow employees) while on the job and/or on break.

Unfortunately here at HSC, there has been a turnover of 4 managers in Clinic services in the past year. The team can work amazing together, communicate and get things done without issues, until the management tries to interfere in something that they have never worked in the flow that your team does. As hard as you might work, there is never any appreciation. Favoritism is a big thing, especially in clinic services. As long as you are doing everything inhumane that the CS manager wants you to do, you will be in her favorite list. Just make sure you don’t try to tell anyone about your feelings, because they will put you on the fire radar instead of sitting down with you to talk about it. 

A typical day at work for me was taking care of cats and cleaning their cages out. I even once walked a dog on a leash.
I learned that taking care of sheltered animals is a quite humbling and eye-opening experience.
Management was nothing less than superb in all ways.
My co-workers were quite warm and inviting, yet serious while focusing on the task(s) at hand.
The hardest part of my job was leaving at the end of the work day unhappy.
The most enjoyable part of my job was taking care of animals in need of a home to live in (as well as seeing one of them get adopted by a loving couple and/or family during my volunteer work there).

If helping your community is on the top of your list, this is the place to be! Everyday they are able to make an impact on our community by spaying and neutering dogs and cats. They also do Critter Care Wednesday's and offer low cost vaccines and testing, as well as prevention. It is very fast paced, but worth it. The culture around the team is great, everyone makes sure to say thank you to each other for their help, and people step in left and right to help each other without being asked most the time.

Management and higher ups are terrible and expect you to perform 3 jobs (tech, VA, & CSA) while only paying you for 1. You are not allowed to complain about how you are treated by managers to HR because if you do, you'll get fired 3 days later like I did. The only good thing about this company is that the "low-level" workers are some of the greatest people you'll ever meet and they become your family. 

Typical day come in check messages set up adoption room return phone calls. Schedule adoptions etc. I learned how to be a vet assistant and what goes on in a limited intake shelter. Management in customer service was wonderful. The rest of the shelter communicating between depts needs work. The most enjoyable part of the job was assisting Vet and her staff and helping animal care and seeeing animals go home!

I loved working at the Humane Society of Charlotte overall, though there were a few small issues. Because of my position in the company, my ideas weren't always heard or, when they were, they were attributed to my manager. I still feel though that this was a wonderful work experience. The people were generally friendly, and seeing the animals go home every day was one of the most rewarding experiences ever.

This job is fast paced and can be stressful but it is rewarding b/c you know you are making life better for the animals! It is a nonprofit so money is always tight but the management is good and really cares about the staff.  The hardest part of the job is having to watch as people relinquish animals to the shelter.  The most enjoyable part of the job was making life better for the animals and animal-loving humans.

Top Job Titles	Average Salary
Veterinary assistant 5 salaries reported	$19.10 per hour
Adoption specialist 4 salaries reported	$17.00 per hour
Animal care associate 4 salaries reported	$16.25 per hour
Veterinary technician 3 salaries reported	$26.00 per hour
Client services associate 1 salary reported	$16.00 per hour

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