phone operator

communication specialist

vascular technologist

surgeon

patient transporter

Huntsville-Hospital-Health-System

I received very little training upon receiving this job. It was a learn-as-you-go type situation. The supervisors below me provided little to no support in my attempt to learn the daily operations. We we short staffed and management did little to nothing to hire new employees. Instead, my manager overworked myself and the supervisors, often having us work third shift and then turn around the next day and come in for second shift. Managers have every weekend off and could care less if myself or the supervisors ever had two consecutive days off - let alone a weekend. 

My manager had little to know computer knowledge and couldn't spell the simplest of words. Very poor communication skills and bad attitude. She often would make out the employee schedule and miss scheduling people to fill in positions, so people would be doing double duties due to her careless work. 

The director was a well-known tyrant with poor communication skills and  also very little computer skills. His lack of general knowledge was very apparent in his emails which contained misspellings of simple words - spell check was too hard to learn to use apparently. 

He would bring employees into his office to perpetuate rumors. He would also ask questions in a "confidential" environment and then blab everything you said to who he was asking you about, just to keep drama and conflict alive and well. He seems to feed on drama. 

The director and my manager were obviously intimidated by individuals with higher education and an ability to speak and write clearly. In fact, he used to tell me all the time my manager was rude to me and intimidated by me due to my intelligence and her lack of. He also told me he only hired her due to his lack of options when he needed a manager and that he has regretted it ever since. This is the type of smack he would say when people weren't around. He did this just to see if you could keep your mouth shut, and if not, he got the pleasure of yelling at you in front of his assistant because of things HE said.

I was witness to him yelling at our former executive chef in front of the entire cafeteria, while she cried, and the catering manager in a public hallway in front of multiple people. This was a daily occurrence. He loved to yell at people who were obviously smarter than him in front of people in an attempt to make them look deficient. How HR hasn't had a serious conversation with this man about his management "skills" is beyond me.

The turnover rate in this department was ridiculously high. During my time of employment, the following positions became vacant; executive chef, patient services manager, patient services coordinator, retail coordinator, retail supervisor x2, business assistant, IT coordinator & catering manager. These are nearly all decently paying salary positions, but the pay wasn't enough to outweigh all the other BS which accompanied working in this department. 

Beware certain departments at Huntsville Hospital. I know this sounds like I've got a personal bone to pick, but my employment experience there was not an uncommon one here. I guess that's why there's constantly multiple job openings in this department.....people wouldn't leave a salary position in this economy without good reason.

The HH laboratory is seriously in need of new management. In the interview you are promised so many things and so the job seems perfect at first. If it seems too good to be true at Huntsville Hospital, it probably is. If you look on the HH career site and see several openings for Phlebotomy Techs, it's for a reason. No one wants to work there.

Promised: a Monday-Thursday 10:30 p.m. to 7:00 a.m. schedule.  
Given: an erratic schedule that could end up being 6 nights in a row, with 1 day off. then another 4 nights. Always worked weekends. Not once got a schedule that looked anything like what was promised. Lab coordinator would add you on for extra days, or switch your days around without asking your or even telling you. So then if you don't show up because you didn't know you were on the schedule, they give you an attendance point. It's ludicrous.

Promised: Excellent, thorough training. Walking around with another person to observe and practice. Then have someone follow you around to observe your technique until ready to go alone. 
Given: One shift to observe with a trainer who didn't want to have someone following them, so didn't teach anything. Next shift, had to go with someone who did not want to train, only wanted to make me do all the work while she was on her phone. Then thrown out on my own without being asked if ready.

Promised: Manageable workload to start, then gradually add on more patients when comfortable. Start with 25-30 patients per shift, then add on a few more here and there until comfortable sticking 40 or more per shift.
Given: Immediately given 60+ patients to try and get to within one shift. Then, when you can only do 25-30 like you told them you could, nurses yell at you and speak to you as if you are incompetent for not getting the labs drawn on time. Then they write up QRR reports on you, and guess what? The blame is all on you for not getting it done, when you told management all along (and they promised you would get) a manageable workload in the beginning.

It's horrendous. It's stressful. 

This is the place for you if you enjoy the following:
1. Bullying
2. Cliques, gossip, and name calling
3. Poor management
4. Workloads that cannot be handled by any one human being
5. Co-workers that call out constantly, leaving you with extra work on top of what you already can't get done
6. Co-workers that then come back to work talking about how they called out to go on a trip or go to a birthday party
7. No consistent schedule
8. No respect for your personal time or life

On a completely different note, the food at Huntsville Hospital's cafeteria is awesome.

This was possibly the worse job i’ve ever worked. The supervision is horrible. They will talk about their employees right in front of other employees and tell their business. Very cliquish (even the supervision) They are liars and will tell you one thing and then turn around and say or do another thing. If the supervision is setting this example, how do you expect the employees to act? The same way. The treatment was very unfair because they have their favorites or their friends, for example: Let’s say a position is opening up and you’ve been there longest, you should be granted the opportunity first, at least that’s what they say, but then they turn around give it to an employee and friend of theirs outside of work, whose been there for a few months. That’s just one example. They are very very messy. A place that should be very professional is filled with a bunch of immature, petty and sneaky adults. The hours are ridiculous and not just because they’re long, boring and tiring. It would be different if I agreed to these hours, but when you’re told the hours are from a set time and then get in there and it’s actually until the work is finished is beyond me (because there’s no release for that department unless it’s 1st shift). Just be honest and upfront with people and then maybe the turnover rate won’t be so bad. Also the pay is terrible. The only reason my checks looked decent was because I had no choice but to work so much over time. What’s even more hilarious is some workers would just leave, but it was okay because they were cool with the supervisor, plus the supervisors were just too pansy to stand up to some employees which allowed a lot of manipulation. But wait there’s more..the supervisors also manipulated employees. The ones who were so nice and innocent, they would just throw their work onto them when they don’t even know how to do the work!! They literally did not know how to do the work, but because the supervisor is lazy and wanted to go home, they were left with it and it’s not even their job, nor are they trained to do so. I can’t speak for all of Huntsville Hospital, but the laboratory is a hot mess.

The Security and Safety team does not take security seriously.  The officers do, however the real problem lies within management and above. They fail to understand the true meaning of security and most of your shift will be filled with routine assignments.  You will not have the freedom of being proactive and generating incident reports due to time restraints of accomplishing prior arranged tasks (such as locking doors, routine checks that must be filled out, issuing visitor passes, and giving breaks) you will be on your feet all shift long rushing yourself in attempt to complete tasks. There is anywhere between 6-8 security officers on shift, however only 1 or 2 are actually available to be able to respond to any type of crisis. The medical staff will look  down upon you and complain about you, and when you say something about it security management will always side with medical staff.  You will soon get the realization that you are nothing more than a warm body to fill up space.  If you have little to no security experience the department will quickly bring you in as an in house employee, this way they will not be forced to go out of their budget.  For those of you with 8+ years of security experience be wary!!! you will be nothing but a temporary slot for them. HR determines pay based on experience and if you have too much the management will more than likely hold an in house position over your head just so they can keep you long enough until a new academy graduates and they have cheaper force available.

Huntsville Hospital is great place to receive medical care, however the security department is not a place you want to work. Huntsville Hospital Security is filled with incompetent managers. Security guards at Huntsville Hospital are treated pretty bad. The management staff simply looks at the bottom line and does not care about the individuals that work under them. They issue you a taser to use in case that you need it to protect yourself or another person. Believe it or not medicare and medicaid has stated that if anyone uses a taser at Huntsville Hospital they will not fund the hospital any longer. For this reason you are told if you use your taser you will be fired. So the security department places you in unsafe situations where you are the only individual that can handle the violent patients but mostly you are on your own when this happens. If you use your taser you are fired regardless. Also even if you are working and you try to do your job properly the managers at the security department do not even agree on what you are supposed to be doing and there fore constantly berate you because you can't do your job right. The working conditions at Huntsville Hospitals security department leave everyone at risk. The employees are the ones who take the abuse and the managers make sure that they look like they do a good job. You are expendable according to them.

My time spent at HH feels as though it has dragged on. The department I work in needs nurses and techs to communicate with you constantly. However, certain nurses or techs would rather ignore you or be unnecessarily rude despite the time-sensitive and important nature of your call. You deal with this essentially on a daily basis. Eventually, it does take a toll on your mental health. I loved my job at one point, but with your own fellow coworkers constantly trying to find information on you so that they can gossip instead of doing their job or on their phones at the nurses station doing absolutely nothing, it makes you feel unsatisfied with your job. It feels more like high school then a place of work. Professionalism is out the window as they talk bad about patients and laugh at them right outside the rooms. After dealing with this constantly, you expect to recieve good pay. Nope! A fast-food worker gets paid more than you will at this job, even if it takes a higher level of skill and knowledge to complete tasks. If you're a college student looking for a flexible job or experience in the medical field, please look elsewhere. They definitely play favorites here and will allow some techs to work on their schoolwork, while bad-mouthing other techs who attempt to do their schoolwork. It's a ridiculous, childish, and toxic environment that falsely paints itself to be a welcoming one. 

What is the best part of working at the company?
working at Huntsville hosp was the best experience i ever had i was there for 12 yrs i miss it so much 

What is the most stressful part about working at the company?
My most stressful time was when covid  came it was before we got vaccines we didn’t have any knowledge of it and a lot of people was dying including family members so i got so overwhelmed, things is so much better now im not so afraid of it anymore and i even thought about going back as a certified nurse tech so if u are thinking about it then do it its a good place to be👍

What is the work environment and culture like at the company?
For me it was great I got alone with all my co workers including the nurses because i was there assisting and when i went in i went in as ever thing is my job that I could do if i seen a spill I would get a wet floor sign to put across the spill until I could get it up if no one else bet me to it and that’s with any job u have to want to be there and u can change the environment by not saying that’s not my job my nurses loved me and i loved them they didnt want me to leave

What is a typical day like for you at the company?
Very busy 💃😁and I liked that it made the 12 hr go by fast, a lot of people dont like 12 hrs but I promise it’s not bad

Pay in general is dismal compared to cities and hospitals this size elsewhere in the country. The work is pretty demanding as it is extremely busy with a lot of elderly and critical patients. On top of that, the benefits are not great. 401k match has been steadily decreased over the years and now they only match 2.5% after you've worked there at least a year with 5 years required to be fully vested. There one PPO and one HDHP option, both through BCBS of Alabama. The biggest joke is their time off system (they call it ETO/earned time off). 90 days before you accrue anything and then it's a pretty measly accrual rate considering there's no separate sick leave or paid holidays (specific accrual rates/more info on benefits can be found online by searching HH benefits). The free wellness center membership is a nice perk if you like to hit the gym. They're always short handed because the total compensation package for this place is terrible when compared with the workload. Most everyone I've spoken to feels undervalued and it shows in the workplace culture. It's embarrassing that they'll build a new $170 million tower onto the hospital but won't pay their staff what they're worth.

great place to work , fun,  everyday interesting

To produce all catering services for the agreed client standard through the catering team
 To ensure financial documentation and accountancy of the unit (is accurate       within agreed budgeted levels
To manage the quality and hygiene of the food cycle from preparation through to delivery
 ‘Walk the floor’ during service periods to ensure that excellent levels of service are being delivered to the customers
 Ensure the standards across the department are in accordance with the Service   Agreements
 Ensure the prompt provision and efficient service of all meals and catering                                requirements at the specified time to the standards laid down in the catering policy
Ensure that all written communication represents a professional image to 
  Customers, clients and staff
Actively seek and identify opportunities for business growth both within the contract and the external market
Control all costs such as labor, expenses, and cash purchases as agreed with your department director
Recruit, manage, induct, train, motivate and appraise staff to promote good employee relations and operate within Company procedures, (Staff appraisals to be conducted at least annually)
Hold monthly team briefing meetings

Working with BCBS follow-up and billing.  This includes working older claims to see why not paid correctly and billing PT's if claim paid correct and this is PT responsibility.  Getting information to BCBS to get claim paid correctly:  getting medical records to them or contacting doctor's office to get diagnosis changed to get claim paid.  Appealing claims, obtaining current insurance information and getting pre-certs.  Answering and placing calls to/from patients, insurance and doctor's offices.  I have learned a lot of ins/outs of what is insurance responsibilities and what is patients.  This could be co-insurance, copays and deductibles.  I am a team player, self-starter and work very well without supervision.  One of the hardiest things about this position is telling the patients that the amount that is left over from their insurance company is their responsibility.  The best part of this position is to get an old claim finally paid.  It made all the hard work done worth it.  Then informing the patient that the claim has been resolved.

Top Job Titles	Average Salary
Phone operator 6 salaries reported	$15.00 per hour
Communication specialist 5 salaries reported	$12.50 per hour
Vascular technologist 1 salary reported	$43,000 per year
Surgeon 1 salary reported	$400,000 per year
Patient transporter 1 salary reported	$15.50 per hour

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