client services

executive

intern

Hylant

Work days are very busy at Hylant, I learned a lot regarding different types of clients, accounts and carriers. Management is in a constant state of movement, which shows lack of experience. We get told regularly “hang in there” and “it will get better”. When, is the question. Hylant has a very strong commercial team in place, however, the personal lines department with lack of true leadership and commitment are showing signs of fatigue and weakness for sure.  Overall culture at Hylant is amazing, except for the personal lines department which seems to be failing at a fast pace due to any sense of teamwork and lack of management. Hardest part of the job is trying to keep the clients best interests, while navigating the constant change and lack of consistency in the department.  The most enjoyable part of the job is that this remains a family owned company that seems to want to be a wonderful community partner.

Great company to work for, the people are nice, and management is great. Definitely has a family vibe to it, to include a family room on one floor that includes a wet bar. A lot of free food, events, and people really seem to care for each other. An extravagant Christmas party, a yearly bonus (depending on company performance), free gifts when hired, a committee of employees who plan random events throughout the year.

Access to other types of insurance is great as well. I was given a free life insurance plan, a low cost life insurance policy for my spouse, among others. They have a partial matching 401K, you contribute 7% and they contribute 3%.

Depending on the team you work for, the time off is flexible. Work is just expected to get done, whether you are working from home or in the office. 

The downside is the health insurance. They are expensive and the coverage is not the best. If your significant other has access to benefits and they turn them down for Hylant benefits, you have to pay extra.

Hylant was very client focused & treated employees who performed well pretty great. Raises and salary were timely and above average.  Lots of lazy producers would dump work on underlings; some were barely involved and sometimes had no clue what they were doing.   Kylan’s would let those upper echelon folks ride for a while, but eventually weeded out the toxic folk.   Out of 3 consulting companies in 15+ years I would say they were the best I worked at during that timeframe 

There is no shortage of ego at the management level of this company; however, resources for employee development and tools of the trade are used sparingly.  

Back in the day (at least 20 years ago) Hylant was a force to be reckoned with.  Unfortunately for the company, business imperatives have changed and the company has not.

Working there was like going through pledge week at a college.  Essentially, it sucked.

Outstanding Leadership

Employee-friendly

Client-centric

Family environment

Recognized as Best Place to Work

Hylant is a destination employer in Toledo, Ohio, where it enjoys well-deserved brand recognition and trust. 13 outlying offices do not have the 80-year reputation of Toledo HQ, but they do have the same organic leadership which will mature into similar excellence.

On paper Hylant seems great. Get behind the curtain and it’s a mess. Management is disconnected, lots of egos, old school boys club. Hylant idea of innovation is quoting the death out of polices. They loose business left and right due to not changing with the times. They loose tons of great talent bc they have zero loyalty. It’s best to fit in rather then speak up. Toxic place. 

I gave  12 years to Hylant and was treated like horribly. They lack development and support from managers. Onboard it is non existent.  Amenities at the office were nice.  Although the work atmosphere was very hostile and unfriendly. There is little loyalty to long term employees. 

Duties varied during the day. I learned the importance of collaborating with fellow employees.  Managers were supportive of learning and advancement, easy to approach.
Excellent work environment, employees treated as family.
Could be fast paced at time, 
Most enjoyable part was wanting to go to work.

Work is self-paced and expectations are clearly defined.  Remote work creates a fantastic work/life balance.  The team works together to get projects done.  The corporate culture is excellant.  It would be beneficial if the company were more diverse.

Lots of promises made about making more money after proving your worth.  Never happened.  Change in manger/ president.  Horrible pay and recognition.  Good coworkers, flexible schedule.

Top Job Titles	Average Salary
Client services 5 salaries reported	$47,000 per year
Executive 1 salary reported	$75,000 per year
Intern 3 salaries reported	$19.33 per hour

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