manager

credit analyst

venture capital research associate

account resolution specialist

loss prevention manager

Hyundai Capital America

Disclaimer: I left in 2017, so things may have changed (but I doubt it).

On paper, working at HCA should have been great.  I was very excited to have landed the job right out of college. Initial training went well thanks to the work of a very friendly manager from Atlanta.  And that's about where the good times ended.

Management is absolutely horrible.  My manager obtained her job due to her relationship with the VP.  Nepotism runs rampant at HCA.  If you are not a member of the "Korean Mafia", you will be at a major disadvantage.  Managers are painfully incompetent and shortsighted, and if you have any degree of intelligence and critical thinking ability, you will have to constantly bite your tongue while they micromanage you.

This is a microcosm of the company at large.  At a higher level, HCA is micromanaged by Korean leadership that does not understand American culture.  CEO turnover occurs at a mindblowingly fast rate, and I can only assume that it is because they resent the micromanaging of their incompetent Korean overlords as much as I did.

Unless you are a career politician and/or suck-up, you will not get far at HCA.  With few positions open for promotions, you will only climb the ladder if you are one of management's darlings.  I was routinely penalized for doing the right thing.  I received some of the best customer service feedback of any other Analysts, but rather than being congratulated for solving a particularly complex problem I would instead be chastised for taking a few extra minutes to do the right thing for the customer instead of shuffling them around through various departments for an eternity.  I witnessed the same thing happen to the handful of other people like me in the department. 
 Short-sighted managers would rather have a customer make 10 phone calls for 5 minutes each than have the customer make one 15 minute phone call that solved all of their problems.

I cannot count the number of times I was told "Thank you so much for taking the time to fix this.  I've called 5 times over the past month and you're the first person who actually fixed it."  This carried no weight with management.

My department experienced a mass exodus of all the intelligent and ambitious employees, leaving behind only robotic sycophants who I presume are still there to this day.

I dreaded coming into work, and looking back, leaving was the best career decision of my life.

The only upside is that pay is good, benefits are great, and you can get fantastic discounts on vehicles.  I believe in the products; I just hate the company.

Tenure with HCA Atlanta started quite incredible. First 3 years full of opportunity. Then management changed. It became no longer about what you know but who you knew. The departments which had been one family were separated and segmented. We were separated from each other as a result, we lost cohesiveness.The department in which I worked became the lowest on the totem pole. Employee morale was low. Outsourcing of job functions to contractors instilled fear regarding job security. Multiple layoffs of excellent managers was greatly upsetting. Managers and supervisors kept were great inner office, political strategizers but otherwise incompetent as people managers. There was very little empathy for work/homelife/medical balance needs. Employees worked simply for pay and benefits, but there was no love for job functions. These were tedious, menial and repetitive. There was absolutely no opportunity for advancement as outsourcing took away a great many jobs. The auto finance industry economic down turn due to the overflow of lease vehicle returns boded not well for our center. Corporate demanded cost cutting strategies, so we suffered. This down sizing left the department having to find places for remaining employees. Employee morale suffered as a result. Direct management in Back Office is immature, gossipy and petty. Director of Servicing played favorites and does not try to find out all sides to disciplinary accusations. HR represents the leadership and NOT the employees, thus is not to be trusted. They conduct employee interviews re disciplinary action in front of direct management. The direct manager being the one bringing accusation against the employee. This allows for a not so subtle intimidation factor to take over. Correct HR procedure is that all parties should be interviewed separately. This does not occur.

Work-life balance
Work-life balance at Hyundai Capital America is ok.. Working weekends and holidays are normal and expected in the auto industry. Be prepared to have Christmas and Thanksgiving off...every other day is based on your schedule and how busy is expected to be.

Pay & benefits
My pay and benefits at Hyundai Capital America are lacking. Most other Credit  Analyst/Underwriter positions pay much better. The benefits are well above average!

Job security and advancement
In terms of job security at Hyundai Capital America, I think they are amazing. Because of the expected high turnover, they'll work very hard to keep you.

Management
In general, managers at Hyundai Capital America are ok. Not great and not bad. Your personality plays a huge part in how you're treated by management. Which in reality is probably a horrible thing, but most everyone likes me so I had very few issues.

Culture
Collaboration with my colleagues at Hyundai Capital America is the best part. Some of the better people work here. A fun loving and relaxed group. Because of that some things are said and done that shouldn't be said and done in a work setting, but you must accept the good and bad when it comes to a relaxed atmosphere.

Overall
My experience working at Hyundai Capital America was again just ok. I didn't like the way management handled my two week notice. They no longer wanted me to decision auto deals and had me helping the funding department which I accepted. Then with only 3 days remaining in my two weeks they decide to move me from my normal seat. I felt that they were doing a tad bit too much and told them they could keep the last few days of my pay. Lol they decided to pay me out and I left. Again management doesn't really handle things well.

Great job...sorry to see it go to India and S Korea. 

Data Architecture Manager – Hyundai Capital America (Captive Finance)
June 2013 – July 2018 
Newport Beach, Ca

Accomplishments:
->Managed the HCA Data Architecture Function
->Enacted Data Architecture Principles, Standards, Guidelines, KPIs
->Business Process Artifacts Management and Topological UML (Actors, Roles, and to formally define and verify functionality processes)
->Designed HCA Enterprise Data Model Blueprints - Conceptual CDM and Logical LDM (ERWIN)
->Physical PDMs designed and DB deployment code: Sales and Marketing Campaigns, Customer Analytics, Retail and Lease Accounts, Risk, Fraud, Collections, Remarketing, Auctions, CHROME Vendor Vehicle Data, AXCIOM Data Catalogue for data analytics
->Metadata Repository Management
->Big Data Design Strategies / Recommendations
->Built the HCA Enterprise Canonical Data (Interface) Model - Canonicals injection for Analytical Data Marts, Cloud APIs, Data Lakes
->Built Solution Reference Architectures for Siebel CRM and LDI Leasepak
->Data Analysis and Data Integration for Kamakura’s Risk Manager (KRM) 
->HCA Project Manager for Informatica's PII Data Masking 
->Descriptive and Predictive Data Mining for HCA Remarketing - Anaconda Python, Viterbi, Baum-Welch, AdaBoost and Gradient Boosting algorithms, WEKA

management not properly trained or unfamiliar with  systems to assist agents. No opportunites presented for growth beyond customer service department. No career development opportunities presented.Policies and procedures are broken or constantly changing causing difficulty in assisting customers .Morale very low is a stressful work environment. The hardest part of my job is being able to access required systems, get immediate assistance or acknowledgement from leads on difficult calls. Unable to contact internal department outside of email. management nor Internal departments are held accountable for errors and there are delays in being notified of changes and/or errors in process ,policies and procedures. Departmental wise everyone is not on the same page.

HCA is a growing company.  The problem is that this company reacts to its growth rather than be proactive and ready for the growth.  HCA has the worst and out dated systems to work with which is a dis-service to employees, dealers and customers.  HCA is also under staffed.  As a result, employees get burned out by being over worked.  The morale is very low especially in some departments.  There are some good managers to work for but others are definitely ones you would want to stay away from.  HCA says they believe in work-life balance but their actions proved otherwise.  HCA has great employees who are willing to work hard but management has to be more proactive in listening to the needs of employees.  I did learn a lot from the challenges faced on a daily basis.  Communication is severely lacking between management and employees and between departments.

The days started at 6am-3pm M-F with every other Saturday. I learned how to read the chapter 11, 12, 13 plans. I learned how to get information from the trustee by phone or look up on their website. I also learned how to go into the court docket to review the chapter 13 cases.

My co-workers where great. I could not complain. We all worked at as a team.

The hardest part of the job was when the company started to transfer the company to Texas, starting with the collections department and customer service. We had to do our own work and still be a back up for those departments that where effected by the
transfer.

Most enjoyable was the department I was in. We all worked so closely together to maintain our goals, we where all trained to do the other persons job incase they where out of the office. I was the best team I had ever work with.

Company is all about politics, it isn't about what you are able to accomplish, it is about being in with the upper management staff to truly succeed.  There is very little recognition of people who actually do the work and keep the business running.  They lay off people who have been there a long time and hold key legacy information...without even thinking about the ramifications of their actions.  Management is horrible, especially at the Senior levels.  Office atmosphere is not something most would desire, very sterile, no privacy at all...management constantly looking over your shoulder.  Hardest part of the job is trying to keep up with which person you should suck up to next in order to achieve any semblance of success.  I wish I could give management a 0 but the lowest option is one on this survey.  Fun part of the job, they do some activities and have some cool clubs.

Company just relocated from back east to Fountain Valley, Ca.  I was hired in as a customer service rep.  I had never worked finance of any kind.  Only 2-3 people transferred with the company so it was all new personnel.  I was given 30 min of training on the computer system and put on the phones.  Two months later I was promoted to Supervisor of the Customer Service Dept.  Being newly relocated they had to get things up and running in a very short period of time.  I caught on quickly but it was fun trying to learn the different terms used in finance.  After about 2 years I supervised the title department for a short time and then helped set up a lease department. Leases were very challenging and I really enjoyed learning and processing the end of leases.  Once things were up and running properly it was a good place to work.

A day of work consisted of handling several calls from many customers at a fast pace. I learned to use my problem solving skills to be more attentive to customers needs. Management was decent and open to new ideas and employee feedback. My co workers were great! They were friendly, helpful, and we all could put our heads together to come up with ideas.The most difficult part of the job was that we didn't have a knowledge base so it made it hard for all employees to be on the same page which was highly important and played a huge part in customer satisfaction. What I enjoyed most that the employee morale. The company picnics, events, parties, and outings. The company really showed appreciation for our hard work and efforts.

Top Job Titles	Average Salary
Manager 3 salaries reported	$625 per day
Credit analyst 12 salaries reported	$608 per day
Venture capital research associate 18 salaries reported	$622 per day
Account resolution specialist 17 salaries reported	$18.38 per hour
Loss prevention manager 5 salaries reported	$23.76 per hour

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