behavior technician

direct support professional

care coordinator

program technician

assistant manager

I Am Boundless

Short  lunches,  no designated break times, worst job training I've ever had. They never do refresher training (all they do is start immediately evaluating you within the month in order to start a file on you). 
Middle managers have very little compassion for BT workload, safety, and stress, observed from overheard conversations with other managers regularly. 
Boundless requires employee PTO be used for various things such as Covid leave, FMLA, and sick leave. Your previously approved PTO will be cancelled if you fall ill or are symptomatic according to Boundless Covid policy. They make large contributions on one hand (to the PTO accumulation policy), however many policies are confusing for many staff, and could use more formal education rather than by email. 
Managers don't train on the regular, and trainings that do happen are hard to retain due to  insufficient/ incomplete instruction. There are no reference repositories or wiki pages to go to for work duty related questions when managers and peers are busy. 
Constantly being unclear on things that could be more clear with better training is extremely frustrating and stressful. Many direct managers will be less experienced BT's that can't explain simple concepts or accept hard questions to attend to from more experienced staff. 
Staff are mostly right out of college,  and don't speak up/fight for themselves like they should. 
People are sick of being watched,  micromanaged, gently reminded,  and demeaned (by 5/6 different managers on any given day) with silly HR  policies that treat staff like children. We just want to be properly trained how to do our jobs without being constantly negatively evaluated for barely knowing how to do them in the first place. 
Scholarships need manager recommendations,  and they're essentially a sweepstakes contest for like 5 people. 
Consumers are poorly funded, and the workload stress (of limited resources and inappropriate staff- consumer ratios) mostly affects the most vulnerable, entry level direct care staff. 
I absolutely do not recommend this employer if you have even an average tolerance for stress. You are expected to be superhuman for average human paying benefits.
Overdelegation to subordinates is the accepted norm. You will be tasked with many jobs that should be done by other staff (such as coding billings, janitorial work, running group sessions, tracking timecards, training yourself in lieu of Boundless being constantly understaffed, and teaching skills to consumers that are out of your pay grade and education level/certification). 


I just joined the I Am Boundless team and am so glad I did.  Even after only a few weeks it's clear this place is different, especially from most social service agencies.

Everyone is positive:  Even in the face of challenging clients and hard work, everyone I've met is positive about their work, the future of the organization, and being here in general.  

Financially stable:  I Am Boundless has made its mark in the field through excellent fiscal/administrative practices that result in a solid financial foundation.  While of course there isn't money to burn, no one worries about making payroll or paying the electric bill.

Forward vision:  I Am Boundless staff provide the highest quality care to the individuals we serve in a person-centric way.  Rather than rest on laurels and retain status quo, I Am Boundless is looking to expand, creating opportunities to move up or around within the company for staff members.

Culture:  I Am Boundless has invested in the creation of a formal culture program called The Boundless Way, which provides a roadmap for everyone to work from the same page.  It's creating a lot of opportunity for collaboration, teamwork and multi-channel communication.  The only reason I didn't give culture a 5-star rating already is because The Boundless Way is a new program and I'm excited to see how it can take a really good culture and make it great.

The hardest part of the job, for me, is figuring out how to implement all the new ideas.  My supervisor and peers are very encouraging of creative thinking to solve problems or take advantage of opportunities.  They remove roadblocks rather than create them, which is a wonderful "problem" to have.  So many opportunities!

The best part of my job is the people here.  I've worked at some terrific organization but by far this has been the friendliest.  Everyone I've met stops to smile, say hello, and provide a quick introduction even in the busiest moment.  People laugh easily here and seem to genuinely enjoy each other's company.  Although I'm still relatively new, I can genuinely see myself working here for decades, as many of my colleagues already have.

I love the residents that we care for, but we do not give good care. If you try to make things better by bringing up issues or advocating for the residents then you become the problem and you are classified as a problem.  Upper management will put out surveys or a culture initiative but they are the ones that never follow through on them. There is a major disconnect between the "home office" and the homes that residents live in.  The positive reviews are all individuals that work at the "home office", and not out in the field so they have no idea what goes on. Sure the culture at the home office is good, they have potlucks, and they get to leave early when the office closes early....no one that actually works with the residents gets any of that. You're just expected to work whenever they need you with no work/life balance.  All the resident based settings are struggling and the care for the residents is not good. The residents don't get out in the community, the residents can not understand the staff caring for them, and the staff treat them like children not adults who are free to make choices for themselves. Communication is awful. Everyone does their own thing and there is absolutely no follow through with any issues. Upper management could actually fix most of the problems if the people in charge of oversight would actually address problems and not be biased. However there are really not any company policies so of course management gets to handle every situation how they want to because they are no guidelines for them to follow. You do get health, dental and vision insurance, though the cost is going up yearly.

I Am Boundless, Inc. relies on the philosophies of outsiders instead of asking its current staff what the needs are as well as the clients and families they serve. The current staff is full of passionate, dedicated individuals that are on the verge being or have already been burned out. Time and time again Boundless has simply let employees go and ignored their cries for help. Change is inevitable. It allows companies to respond to the changes happening in the world and keep up with current trends. However, the number of changes that had been implemented in my time here is unimaginable. The turnover rate is incredible. Anyone who is not directly involved with leadership will learn things weeks after the fact and expect them to be implemented perfectly. Boundless expects perfection and compliance constantly in every department. Employees have enough on their plate, but leadership demands another task to be completed and it better get done. If you share a concern or complaint, it will simply be filed away somewhere. There is no accountability for current employees. It sends the message that we should stop trying to make Boundless a better place because it is working and thriving when it is not. The one thing I can say I enjoyed about working at Boundless was my coworkers. They are incredible individuals and they deserve to be recongnized. Once Boundless wakes up and realizes enough is enough, they need to start preparing for more of those burnt out employees to start leaving.

It was a dumpster fire and the dumpster was rusty with holes and yet somehow barely staying afloat yet still on fire while traveling down a rapid river of nonsense to nowhere. 
The only thing I learned at this job is what not to do when you're a leader and what kind of companies to look out for in the industry so I never experience a mess like this place again.
Typical day was trying to provide the best for clients with poor directions and a huge lack of adequate materials and supplies that ensure the basics of client care. 
Corporate and Management are terrible.
HR exists for the higher ups.
Profit over safety of clients and staff. 
Inflexibility on being able to make the changes needed to become a good company. 
Profit and convenience is the priority versus having a balance of  good policies and practices that would in turn create higher profits.
Questionable Practices. 
Unwilling to hear employees that make up the majority of their company.
If an employee reaches out about legit concerns for the well being of clients they are looked at as being simply disgruntled and then targeted until they quit. 
Leaders unwilling to do the necessary changes needed to make a good company.
-Underfunded clinics that provide poor resources for clients. 
Safety Protocols are lacking.
Workers Comp is terrible. 
Disorganized company.
-Comfortable people at the top have become complacent and no longer function as leaders. 

This company only cares about money and are willing to leave staff out of ratio when it should always be 1:1. They take in clients that need more intensive care. They insist that the clients they have are benefiting from their services when in reality clients are taken in and they only regress. They are not able to hire anyone because most people see through the lies. PITs are not trained in any type of ABA therapy or anything and most people don’t even have degrees or history in this field including myself but they don’t provide any actual training that works. Their behavioral services are the worst and I don’t understand how they are able to run their homes or even stay open without any BTs. This place is awful and won’t get any better until they start to focus on helping clients and not just being babysitters.  Dealing with your personal property being destroyed because there isn’t anywhere to put your things or vehicles being damaged because a client becomes physically aggressive is something that they don’t tell you during your onboarding. I hope they start to understand that it’s hard for people to do a job with 100% accuracy when staff are always exhausted and completely out of ratio. I honestly hope they close some of their homes down if it would help them focus on actual providing the services that they say they offer. The only upside is that the schedules are nice but honestly going home everyday injured or exhausted Is definitely not worth it.

The communication at this job is horrible! Management and hr do not respond to your needs, you’re just another body at work that does the duties they don’t have to do. Management has favorites and tend to keep staff that should’ve been fired for multiple different things. They dont appreciate anything you do and are quick to throw their staff under the bus. Your hours get taken just because they feel like it and no communication is given about them taking them. It’s a very hostile and uncomfortable environment . A staff can threaten you and no consequences are made, you just have to deal with it. The pay is horrible for what you have to deal with and your mental health will definetly be affected working here. It’s not a team environment , you can be one staff to 4 individuals no matter their needs , and no one is willing to come in and help you , then they wonder why there are errors and mistakes made. This job could be great with different management, but at the moment I do not recommend working for this company .the amount of drama at this company is more than you would see in a high school , it’s pathetic . This company used to be great now it has just been going downhill ! They are not a people friendly company and do not respect or honor their staff.  This is the last place I recommend to work for. Try sunshine children’s home or literally anywhere else 

Consumers with severe behaviors get all the attention, the other consumers are left out to dry. Company policies vary depending on which staff it pertains to due to rampant favoritism. Company philosophies are appealing but are not integrated day-to-day. 

Merging with Boundless has brought about a lot of improvement and financial relief (for the company, not staff) but the unprofessional and unappreciative management makes for high turn over. Most of management are simply overworked. When they do show appreciation it is less than convincing. Managers appear bothered by staff questions and do their best to avoid any interaction with us. 

Upper management boast positive rhetoric that I would love to see actually happen. They are rolling out more continuous training which will hopefully offset some of the cluelessness that happens during treatment. They have also made an effort to be more transparent and do staff surveys, though I'm not sure what they have done with the results. At the end of the day I stay to care for the consumers. Outcomes are truly rewarding.

The PDP program is wonderful (if you are with the right family for you) I am with an amazing family and my supervisor (the mother of the young man I support) is absolutely phenomenal. I am frequently reminded by her and other members of their family how valuable my role is. I love my job and I can't imagine a better fit for me that so perfectly fits my strengths and supports me in being the best caregiver I can possibly be. Management (outside of the home I work in) can be a little hard to navigate. Recently they did make a chart of who to contact for different issues so that is a little easier now. The new online 8 hour annual training is fantastic and I like it much better than the in person training. Working in the parent directed program I do not frequently interact with the company itself. I would definitely recommend I Am Boundless to a friend. I love the focus on promoting self-advocacy and self-determination instead of only focusing on fulfilling the individuals basic care needs. 

Working with children and teens with autism spectrum disorders (ASD) is incredibly rewarding. This is just one of the many groups of clients/consumers I Am Boundless supports, but is the area in which I work. We use evidence-based practice (applied behavior analysis - ABA) to help children with ASD reach their highest potential, learning social, play, leisure, self-help, independence, and academic skills - and more. It is a fast-paced environment. Our students need and deserve an environment that adapts to their changing needs throughout the day. We work with students across the autism spectrum, providing a broad work experience for those who are new to the field or are veterans in ABA. There is a place for everybody here. If you are passionate about kids, want to learn how to provide top-notch service to kids with specialized needs, and love to celebrate each child's gains (big and small), this is the place to be.

Top Job Titles	Average Salary
Behavior technician 272 salaries reported	$19.82 per hour
Direct support professional 191 salaries reported	$17.79 per hour
Care coordinator 189 salaries reported	$50,744 per year
Program technician 31 salaries reported	$18.90 per hour
Assistant manager 8 salaries reported	$55,005 per year

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