attendant

customer service representative

loader operator

title specialist

vehicle service attendant

IAA is a great company, but the culture created by management in the Jackson, MS branch is beyond toxic. They hire people who are disrespectful, and neither focus on their work nor the customers. This always caused those who knew their tasks and were competent and professional, to take on additional responsibilities. The issues are brought to management, but management doesn't bring the issue to the person(s) to which they pertain-therefore, those issues persist and are obvious to customers. Customers always tell us exactly which people hung up on them, or left them on an excessive hold.

The title supervisor is messy. There is probably a more polite word in a business sense,  but reality led me to use that term specifically. She hire a lady in February, and several of us were unaware of who the lady was-which is fine, and ideal. However, the day before she started, the supervisor used her phone, went to Facebook, and showed the office a picture of the new hire, and a current longtime coworker, that was taken on Valentine's Day. It was very wrong to those of us who have school age kids, and chose to leave our cellphones in the car, as our respect to the "no cellphone" policy. Once this lady was hired, the supervisor would roll her eyes when she asked a question-if the lady wasn't looking in her direction. 90% of the new hire's initial training came from US- not the supervisor
- and we were swamped with titles. That was stressful. We never minded assisting a new hire- we welcomed them with open arms. But the timing was bad.

Some people are punished more than others-for things that are beyond their control, such as late traffic related clock-ins. Despite the inclement weather clause, and even if you call in to notify of accidents, chicken being in the highway or anything of that nature; you will be written up. Not to mention the clock at work doesn't line up with your WORKING HOURS if you clock in or out at a certain time. It will literally roll your time forward or backwards 15 minutes- this includes lunch. Yet, there were TITLE SPECIALISTs who entered incorrect VINs by copying and pasting them into the system, and we often received titles back from DMV which we could not match to a vehicle in the system because of this. While I may have been caught in traffic,  I NEVER had an issue with the VIN of any title I processed not matching our system, because I took pride in making sure the titled VIN is the RIGHT VIN ACROSS THE BOARD. Our title supervisor would pitch a fit whenever an incorrect VIN would come back and question why the VIN was being copied and pasted. But this was not an issue for 2 of the 4 of us. Myself being one of the first 2. We were part of a newly opened title service center for the state of Mississippi. There would be times in which we received more titles than we had ever seen, and our supervisor's mood swings were unbearable. The hardest part was literally existing in this environment. And the fact that customers knew things that were business/manager related.

I enjoyed a few of my coworkers, and every single person within IAA that visited our branch to lend a hand when needed. This is what let me know there ARE great people at IAA. I enjoyed our customers and adjusters, because they always made me laugh, or I could help with any of their title questions. But this new title center, in a branch that has been relocated, and beautifully built is run with some very ugly ways that are NOT representative of IAA.

I had the pleasure of working at Synetiq Ltd, and I can confidently say that it is a fantastic company to be a part of. Here are some key reasons why I believe Synetiq Ltd. is a great place to work:

1. Collaborative and Innovative Environment:
Synetiq Ltd. fosters a collaborative and innovative work environment. From day one, I experienced a strong sense of teamwork, where everyone's ideas and contributions were valued. The company encourages employees to think creatively, explore new solutions, and develop innovative strategies within the automotive industry. This culture of innovation creates an exciting and dynamic workplace.

2. Career Growth and Development Opportunities:
Synetiq Ltd. places a strong emphasis on the growth and development of its employees. The company provides various training programs, mentorship opportunities, and continuous learning initiatives to help employees enhance their skills and advance their careers. I appreciated the support and resources available to further my professional development, which contributed to my overall job satisfaction.

3. Strong Company Culture:
The company culture at Synetiq Ltd. is truly remarkable. Employees are treated with respect and fairness, and there is a strong sense of camaraderie among colleagues. The management team is approachable and supportive, ensuring open lines of communication throughout the organization. The company also prioritizes work-life balance, offering flexibility and understanding when it comes to personal commitments.

4. Cutting-Edge Technology:
Synetiq Ltd. operates at the forefront of technological advancements within the automotive industry. This provides employees with the opportunity to work with cutting-edge technology, which keeps the work exciting and challenging. The company's commitment to staying ahead of the curve ensures that employees are constantly exposed to new technologies and industry developments.

5. Meaningful Work:
Working at Synetiq Ltd. allows you to make a significant impact within the automotive salvage and remarketing sector. The company's commitment to sustainability and environmental responsibility is commendable. Being part of a team that contributes to the efficient and ethical disposal of vehicles brings a strong sense of purpose to the work we do.

In conclusion, Synetiq Ltd. is an exceptional place to work. The collaborative and innovative environment, coupled with the numerous career growth opportunities, creates a culture of continuous learning and development. The strong company culture, focus on cutting-edge technology, and meaningful work all contribute to making Synetiq Ltd. a truly great place to work


The management at the Oak Brook branch is a complete show! Prior to the shift in management, I came to work pleasant and happy to represent IAA. Unfortunately, the management at the branch changed drastically and has caused it to be more than distressing than any other position I have ever worked for at any company. The lack of leadership and direction is one of the very few problems that occur at this location. There is little no compassion for employees and the managers here have no disregard for any employees temporary or not. I find it very difficult to believe that there are more and more people every single day that find themselves so disgusted with management that they do one of the things. They swallow any amount of dignity and deal with the lack of compassion and empathy that runs through this branch, or they recognize the issue and leave as quickly as they can. People should not come to work feeling that they might be targeted or feel afraid to speak to speak out against all of the wrong in this company. The training classes that are taught do not prepare you for the phones or for any work behind the desk. They DO NOT provide adequate training to their employees and completely neglect the needs and concerns of their employees without disregard. I am completely disgusted and disturbed that even when corporate comes to the office to see how things are doing, that even management manages put on a show only to "convince" them that things are running smoothly, even when it's not. I have not heard a single employee say that they are pleased to work here. Even in the midst of a pandemic, when you need to reach a supervisor they are NO WHERE TO BE FOUND and then have audacity to complain about not reaching your calls, etc. The amount of ignorance that flows through this branch and disrespect for diversity is astonishing. I wish that things were before management changed. I truly enjoyed working with this company, but alas cannot say that anymore. Investigate who you are putting in charge. Furthermore, I hope that IAA takes this as a serious concern and investigates who they are entrusting their image too. Treat your employees well, and the company's image will follow. I hope that things change for the better.

The position requires you to sit in a cubicle for nine to 11 hours on end. Which they warn you of in the hiring process, but when they sit on top of you to ensure you're taking your two scheduled fifteen minute breaks, and not a second more, or change your lunch break from an hour to thirty minutes, to fifteen minutes based off of the productivity of the rest of the department, morale tends to drop.You don't get to go home until everyone's files are done, so even if you finish your branch's files by two o'clock, you'll still be there until seven o'clock finishing other branches files, which wouldn't be too bad if the other people in these branches would occasionally finish their own files, it seemed as if they would intentionally slow down, or work inefficiently just because they knew no one would be allowed to leave unless the files were finished, which diminished any inclination you had to work hard each and every day.

You have four different supervisors in this department of the business and only one assigned to you, however whenever you make a mistake no matter how rare, or how frequent, all four supervisors come to your cubicle to inform you of the mistake, even after you've gone through avenues to correct the measure with previous supervisors. Co-workers here are oblivious, and don't seem to care to push new ideas, or new anything for that matter, and it seems that the organizational leadership wants it that way, deviation from the written script even if it is to say "hello hows your day" when the client hands the phone to a husband or a wife is met with corrective "classes" or eventual termination.

As unfortunate as the review I have listed may be, this work is good for some people, but with little to no room for advancement, and an eerily oppressive work environment, and lackadaisical organizational leadership I would (and currently am) look otherwise for employment.

I started in this company from the ground up. In 2005 I started work in Phoenix, as a lot attendant. Within my first year I accepted a promotion to a manager in training in Los Angeles. After seven months I had proven myself, as having a strong ability to work with/ train the ground and office employees. From there, I did another six months with the training department.

I was then offered a position as a Facilities Manager for the Southwest. As a FM my duties were to help provide support for the Southwest region. I was directly responsible for training of supervisors (office and yard), Branch Manager vacation and termination coverage, audit compliance, and training documents. This position required me to be on the road Monday thru Friday, so after a year and a half I took a humble step back, so I could spend more time with my family.

The four years after that, I held the title as Branch Manager of Fresno, my territory was Central California. This area was a fresh market for the auction and within the first two years had gone through three branch managers. I was able to turn a branch that operated in a loss for two years to a medum size (Gross over 1 mil. a year) within my first two years. My staffing model changed from a total of four (including myself) to eleven prior to my leaving the company.

As a Branch Manager my duties were, AR/AP, reviwing P&L and GP reports, delivering a plan for growth each year, and working with providers and buyers to insure the highest level of service was given. I recived back-to-back awards for outstanding branch achievement for 2010 and 2011.

As a yard attendant the job is fairly easy, you come in and “check-in” (just taking pictures and logging the vehicle in) whatever cars are at your yard. Right now is slow and we average not much over 40 cars a day (total cars here/ split between normally three workers). This is fine and can be done with some extra work to ensure the car does not get damaged. 

With our new management however we are being watched throughout the whole shift; from routine checkups just to see where we stand to viewing cameras that are always watching. Management has no clear understanding of how to run or even interact with us. You will be told to check in vehicles that have not been cleaned and at their extent be asked to make sure the “brac” (the system used to see how many cars are awaiting check-in) is as low as possible. This is made just for them to look good from the providers point of view at your extent. 

Other bad points would be the pay, this is a minimum wage job where you cannot ask for a raise when you will get told you are at “max for the area”. This sort of ideology is clearly a result of favoritism and will end up leaving you with low pay working in bad weather. You are also tracked on when you take your lunch and how long you take it for, we have set schedules for nearly everything and if you are sitting for a bit to take a break, then you will get reprimanded. 

Overall, with no form of advancement, the management only finds ways to make you work more than you really need to, they will burn you out till you're ashes if they can. 

I was treated fairly when it came to daily activites, but when it came to compensation and work environment I was unable to continue my career there. Typical days of work were long and with most jobs you would have your good and your bad days. The manager there I really enjoyed working for and was a really good person, he taught me a lot about the business and went out of his way to help me learn the ways of the business. I owe most of my postive time there to him. I wish he would be given more help from upper management which I felt was extremely poor. As for co-workers, I worked with many people due to a high turnover rate, but the ones that lasted and I got to know well were all fantastic people who did everything they could to help me while working there. Re-Training people and taking on other peoples work was probably the hardest part about working there, the most enjoyable was speaking to and getting to know our customer base, I formed a lot of good relationships from a lot of good people with my time on the job. I learned a ton about being part of the workforce from this oppurtunity and I have held on to all the postives I have learned. My advice to anyone trying to work for this company is to make sure you have a career path and a hope for advancement, without that specified by them I would suggest taking your talents elsewhere. I think this place offers jobs, and not careers to most.

Have worked for insurance auto auctions for a year come January have yet to see any sort of raise as I can multitask better then most have a great onsite manager that goes to th end of the world for us but the rest of the upper management could care less about us they just so happened to switch the quarterly  reviews to yearly reviews so u have to wait a whole year just to find out that you maybe get a 3 percent raise not even a dollar raise as they have told me in the past so they con you in by saying there is so many places to move up to but hey wait to   do 4 peoples jobs while barely making it pay wise on one job title.. false promises and low wages makes the job super to tough to want to be motivated to "move" up farther.. they stick the people with common sense and motivated work ethic to do all the tasks while the less competent get to clock In and do as they please while the actual workers pick the slack up to keep the place going if they could raise the wages for loader operator to a sustainable pay rate I wouldnt have a single issue with the company  $20 for a loader operator is absolutely ridiculous multitrillion dollar company to busy playing  political games to care about the people that actually got them where they are today but if u are upper management you get huge salary increase and get to vacation  all while the real workers get stuck out in the cold doing the real work 

What is the best part of working at the company?
The only good thing there was meeting new people 

What is the most stressful part about working at the company?
Everything because they don’t train you right after the recruiter said they would train you  and then get upset at you for not knowing how to do things they just just put you at a desk and don’t even help you 

What is the work environment and culture like at the company?
The work environment is stressful because that’s how the manager makes it they would get upset if you weren’t fast enough and had so many titles done at a specific time but how do you want us to do these things if we don’t even know how to do them and the assistant manager would get annoyed  if we would ask questions or ask for any kind of help ! for example I didn’t know we had to take important documents to be delivered to the front to be mailed no one told me they got upset because I didn’t do it and I was new didn’t even know that existed or had to be done the manager threw a fit and said agitated I’ll just take it myself then it was just all around poor management  there was so many other incidents I could go on and on of how bad my experience was 

What is a typical day like for you at the company?
Hectic and stressful anyone who was supposed to be new hires would leave as soon as they got there

Relatively busy, but when I learned the ropes I quickly became bored. You are pretty much doing title work, begging people for cars and sitting at a desk from 8 to 5. And you better be there on the dot (actually before) or you will get written up in a flash. 

You pretty much do what the Auction Coordinator does, except you're stuck in the office, don't get to go to the conventions and get paid half of what the AC does and don't get a phone allowance. I like our AC (my boss), but since he's not in the office except some sale days, I'm stuck with everyone else.

I don't know about every branch, but in my branch they choose favorites. I am not one of them even though I picked up on everything even before my 30 day review. I am still here and it's been a little over three months and I am looking for jobs every day, I'd almost go waitress rather than work here. All employees had been working together between 6-10 years and I was the new girl. 

Only plus is the pay is good for a bad economy and an office job and the benefits are good, they match up to 4% in your 401K. Too bad I won't be here long enough to reap real benefits of it. 

In short, unless you are out on the road or really like being chained to your desk and feeling guilty to want to take time off, skip this job and continue your search.

Top Job Titles	Average Salary
Attendant 57 salaries reported	$18.76 per hour
Customer service representative 38 salaries reported	$18.65 per hour
Loader operator 1 salary reported	$19.00 per hour
Title specialist 17 salaries reported	$19.51 per hour
Vehicle service attendant 17 salaries reported	$17.68 per hour

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