service engineer

site lead

field service engineer

service technician

site manager

IBA is an interesting company with many great qualities.  The work is meaningful and technically challenging.  The people you will work with are competent.  At a multi room proton therapy center you will work with approximately 12 people and about 5 people at a one room center.  The schedule is shift work, often rotating, with varying policies between locations on nights and weekends.  As with any operational engineering job you have maintenance and repair in off hours and routine operations during the day.  Some find this to be repetitive, but that's just the nature of it.  Each site has one site technical leader and this is realistically the only opportunity for advancement.  There is a minimal advancement in pay, with the biggest benefit being a day shift schedule.

Site and regional management has been hired almost exclusively from outside the company for years.  The company would claim this is due to a lack of qualified candidates.  At the same time, this also has the effect of keeping concerns about company operations from reaching senior management.  With a firm separation between site engineers and company management there are really two realities of how the company really works.  After years, people begin to feel disgruntled as their views and concerns fall on deaf ears after being conveyed to management by outside hire first line managers that don't really understand the impact of what is being shared.  Unfortunately first line managers that are low performers but don't rock the boat can enjoy their job for quite a few years.

The hardest part of working at IBA is accepting that as a US employee you are a second class citizen.  This is exemplified in company benefits that only apply to headquarters or European staff.  Examples include vehicle lease programs, automatic cost of living increases, and different expectations for work life balance.  The difference is not only monetary but also impacts the professional side of the work.  Feedback shared by someone with the wrong job title (often correlating to nationality due to lack of advancement in the US) is often summarily dismissed.  

With all that, it is still possible to make a career in this company.  There are certainly many other employers with problems, but the frustrating part with this company is they struggle at the part that should be easy while doing the hard parts well.  Not messing with money, listening to your employees, supporting them, those are basic things.  The hard part is building workplace of positive and competent people and giving them meaningful and challenging work.  I would love to see this company actually empower the regional directors and middle management to do more than parrot the policies provided by Europe.  That would make it at least possible for a good director to improve working conditions.

On HR, they also suffer from a lack of empowerment.  They are handed policies that don't work in the US and are required to implement them or they are soon found outside the company.  If you join the company please don't consider HR to be on your side.  Here they are only concerned with assessing if there is a legal risk to the company.   They will not resolve workplace issues and the person bringing concerns to them will have preferred they did not because there is no resolution and also the management knows who involved HR.

During my time at IBA Dosimetry, I saw many leadership roles given based on pleasing senior management rather than real skill. Many leaders lacked depth and discouraged questions or new ideas. There was a strong culture of favoritism and exclusion, making it hard for fresh voices to be heard or grow. Seeing the same sales director for decades where  his team mates never growing their positions, or a logistics person becoming head of Marketing is concerning for both organisation and employee motivation.

Most team members had little outside experience, leading to a narrow mindset. Few individuals are given extreme freedom while others are restricted.  There is salary unfairness among locals and foreigners. Innovation was often shut down, and career growth depended more on favoritism  than merit. Despite claims of diversity, leadership was mostly limited to German-speaking, European individuals, with little real inclusion of others. 

This job has great benefits and good pay, and has a fair amount of pto and personal days. However, the schedule is terrible if you want a normal life outside of work.

Lots of weekends, night shifts, and afternoons. Schedule can switch with very little notice. They also stopped giving raises unless promoted and their are not many opportunities for growth. Some promotions don't even give raises.

A typical day at work was fun overall.  I worked great with my peers.  I looved working with the community, I learned so much more administrative work and also gained tons of experience working with the residents directly. The hardest part of the job came from management.  To make the long story short.. none of the past directors are there anymore.  Is a whole new team.

too much radiation exposure. IBA North America has been sold a couple of times and it just keeps getting worse. Most the employees are great people but management stinks!

over my 23 years St IBA I always felt a sense of being a part of the company and all I worked with with-in and other company branches and divisions World Sidw.

Top Job Titles	Average Salary
Service engineer 36 salaries reported	$88,319 per year
Site lead 7 salaries reported	$120,379 per year
Field service engineer 7 salaries reported	$90,029 per year
Service technician 2 salaries reported	$68,000 per year
Site manager 1 salary reported	$140,050 per year

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