software engineer

analyst

senior developer

product analyst

senior sales executive

ICE Mortgage Technology

The Provo office even before it was acquired by ICE lacked in fair honest compensation. Be prepared to use your high starting wage to leverage a new job in 9 months to a year. New hires were told that they were being hired at higher wages then the current employees who were training them and to keep quiet about it. 

Other employees moved to different departments within the company and were told they were lateral moves with no pay increases(i.e. from customer support to QA).

The HR department is not on the side of the employee and is out to only protect the company and shield it from unhappy employees.

In technical support they are currently overstaffed stateside. This has resulted in low pay increases across the board for most employees facing 0% to 3% raises.

Lower level management has their hands tied by upper level management when it comes to being able to make decisions for their teams and higher preforming employees. The best thing this company has going for it is the lower level management, they truly care and want to take care of their people. Above them it does not seem to be the case. 

A typical day consisted of 6-8 meetings daily whereby I could not productively work with my team for pro-active lead generation.  Too many meetings caused distraction to not be productive and was an obstacle to supporting my sales team.  The hardest part of the job was to be pulled into too many meetings and then not have time to take away from those discussions to apply the proposal to the team to better educate their sales process and prospecting for qualifying new business opportunities.  The workplace culture was unhealthy.  People constantly complained against their co-workers performances and did not trust their colleagues because they thought they were stealing accounts from one another and then I had to police and draw guidelines on new sales territories to prevent conflict.

Unless you get on the right side of certain people in power here and abide their every word (even when it doesn't make sense), you will be black-listed and never allowed any raise or promotion. Say one "wrong" thing to the wrong person (even if it's the truth and needs to be addressed) and you're done for. Upper management doesn't care about you. They don't care about the company, they only want to enforce stupid policies that don't make any sense. Their covid policies are ridiculous and just barely shy of requiring the vaccine, even when most states and counties are removing all requirements they once had. They require you to be in the office even though the last 2 years have proven we can work at home and be at least as effective as we once were in the office and there is no point. They make up stupid excuses that don't make sense and when you challenge them on it, you get more black-marks on your record.

Recent director hire and sr. manager promotions have placed a premium on micromanagement and data/statistics vs. teamwork, collaboration, customer focus, and the culture Ellie Mae had been known for. 

The landscape is changing and not for the better.

What is the best part of working at the company?
Some coworkers were pretty chill, depending on the team you're in. 

What is the most stressful part about working at the company?
No goals set until end of Q3... meaning you can't finish your goals and so you get passed on promotion. Quite an older company too so expect some boomer mentality surrounding what is considered "OT" and what is expected to go above and beyond.

What is the work environment and culture like at the company?
Prior to acquisition from ICE, company culture was more relaxed and employee focus -- setting us up for success. After the acquisition it's all about how much money can we save. No back fills, and overload of work.

I loved working here, I loved my job and loved most of the clients I dealt with on the phone. The pay and benefits are great. 
The Management is terrible. In 2 and 1/2 years I had 4 different managers and only 1 was onsite. They are not trustworthy and they take sides and are unethical. 
My advice, never go to HR about an issue as they are not trustworthy either. It is sad and they lost a good employee because of it.

Development Directors seem to be out for themselves and not the team. Talked to HR but ended up getting let go because they had too many managers. Rest of team got laid of 6 months later.  Company has lots of money and if someone would lead it correctly it would have been a fun place to work. Culture is an issue because Indian culture meets Western culture and our office had tons of issues. From talking over us to flat out just being rude in conversation. 90% of our meetings were via video conference with the Ca office, could almost never get a word in.

Communication from the top down is very poor. I trust my direct management, but not really anyone higher. ICE has been going through a lot of changes and merges within the last two years and so everyone is trying to figure out what is going on, but it doesn't seem like a lot of the changes make sense, or are at least being communicated clearly. 
As a top performer on the team instead of being compensated fairly in the end of the year review I just take on additional work for others so that is pretty cool (not). 

A typical day at Ellie Mae follows some agile methodology which is having stand up or doing grooming. Tons of meetings for just planning out the next release. Learned a lot more about how to make things work when they don't work. The culture is awesome and they love it when you have that right attitude. Management is sort of political and the hardest part about working there is the politics. It's good and enjoyable when you have the right teammates that know what they are doing.

Remote offices are treated inferior are not offered the same company perks and amenities as the corporate office. 

Management skill sets are in need of improvement.

Lacking in leadership with little to no accountability.

Team camaraderie is virtually non existent.

No compensation for working nights or weekends

Cross team functionality is discouraged.

Software and processes is antiquated but is starting to improve.

Not a “FUN” place to work.

Top Job Titles	Average Salary
Software engineer 7 salaries reported	$97,722 per year
Analyst 7 salaries reported	$93,686 per year
Senior developer 6 salaries reported	$167,058 per year
Product analyst 6 salaries reported	$137,000 per year
Senior sales executive 4 salaries reported	$132,500 per year

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