hvac technician

senior hvac technician

hvac supervisor

customer service representative

service coordinator

ICS (Interior Climate Solutions)

I started as a field technician and had a blast. Simply have not worked for or heard of a company who treats their technicians as well as ICS does. Took my job seriously and was shown appreciation by management. Continued doing my job as well as I could and got offered a promotion. That is not common for trade companies. - 

Something I can really appreciate about this company is their attention to and care for the technicians. If you take pride in your work and desire to succeed, you absolutely will here. - 

This is a commercial HVAC/R company, but it can't be written off as another dime in the dozen. As someone who has worked for several trade companies before, I can say with certainty this has been the best one. You don't often find a company where management regularly asks if there's anything they can improve on for the company's and the technicians' sake. Every time I've been asked, frankly I haven't had any suggestions. I've never had a complaint about working here. It's really as simple as that. - 

Are you an HVAC/R service technician with a respectable work ethic who wants to be valued and appreciated for your work? Great, apply to work here and you will be.

This company is extremely money-driven, and it shows in how employees are treated. Management is very cliquey, and if you’re not part of the inner circle, you’ll feel it quickly. Leadership often seems to make up rules as they go, with little consistency or transparency. Policies and expectations can change at any time depending on who you ask or what is convenient at the moment.

There also appear to be ongoing financial issues that trickle down to employees, including questionable practices around earned bonus pay. The bonus structure shifts frequently and there is nothing clearly documented in writing, which makes it difficult to trust that you’ll actually receive what you worked for. Several times it felt like the company tried to short or delay bonuses that employees had already earned.

The overall culture is built on pressure and fear rather than respect or support. Leadership focuses more on squeezing results out of people than creating a healthy work environment. Morale is low, turnover is high, and there’s very little trust between staff and management. Overall, it’s a very difficult place to work and not somewhere I would recommend.

Each day requires 4-6 hours of travel, work orders change while in the field without proper knowledge of equipment before reaching the site. management has no knowledge of what it takes to repair equipment then blames the field agent once unable to make repairs. Policies are non-existant, when you become the scape goat for others mistakes it rolls down to the newest hire.  recorded incorrect filter sizes for pre-existing pms which are located some times 2 hours from access to a parts house. Each parent company has their own work order system that must be satisified, while 2-3 work order systems must be completed in house as well. Basically assetting equipment 2 or more times while figuring out how to access and troubleshoot equpiment, then took too much time and cost them overhead. This job was offered as local and permanent, turned out to be regional and summer help. Must source and build your own quotes as well and send to management for approval. 

ICS is chill about the work day. You can start early or late and given you have enough jobs for the day can work long hours. 

If you propose classes for career growth they’ll usually get approved but you need to do research and provide classes and career growth opportunities to your Sup for approval. Nothing coming from the company.

Technicians get dispatched from home. It’s mostly a maintenance company so PMs are a big part of your routine. You find deficiencies, get pricing for repairs, submit quotes to the office and by doing so can generate your own work.

Trucks are new and nice. You get a gas card and company phone. And sometimes a uniform. 

No tools or boots allowance. Insurance is expensive. If you work over 6h for the day 1.5h get deducted from your hours. .5h morning drive, .5h mandatory lunch, .5h drive home. Hard to get OT.

No office, no shop, your working remotely out of a truck designed for plumbing not hvac service. The bed of the truck will fill up with dirty filters and old parts because there is designated place to dump  trash. Nepotism and favoritism is practiced heavily so if your not brown nosing or related your out. Turn over rate is high. You have to watch your back because gossip spreads fast.  False since of unity. Long commutes. No wirk life balance. Physical demand on body is not sustainable. Heavy on preventive maintenance. No service manager or field supervisor to offer technical support. Management doesn't know much and uses scare tactics in an attempt to control employees. Would not recommend this place to any one who takes their career seriously, but if you can talk good, sell parts and equipment and look like you know what your doing you'll probably fit right in.

What is the best part of working at the company?
Nothing really. Expectations are out of range. Owner thinks he can speak down to you and you'll work harder. Think twice before applying. 

What is the most stressful part about working at the company?
Scheduling 100 work orders and being expected to have the work phone always on and work at night. They give you an hour lunch and expect you to answer calls and/or make calls during that time. When you are off, you are not really off. They expect you to take the laptop and phone home and work at home after working from 8am-5pm. 
Think twice before applying. 

What is the work environment and culture like at the company?
Poor work environment and poor work culture. 

What is a typical day like for you at the company?
Stressful. Unorganized. Felt like you were walking on egg shells all day.

I have worked for Interior Climate Solutions for close to 2 years now. This is by far the best company I have ever worked for. Each service technician is supplied with a new Dodge Ram 2500, tablet, iPhone, and uniforms. Every person on the management team of ICS is top notch and very respectful. We do need good service technicians that know the Commercial HVAC and Refrigeration trade. This is a great place to work. We have steady work with overtime if wanted. I 100% trust and respect everyone on my management team and the techs in the field. If you are looking for a great workplace with competitive pay and good benefits, I would highly recommend checking out Interior Climate Solutions. 

As a tech I d say working here is great! Hard work some days but never anything too stressful. You re allowed to do your work and provide good results in peace. The office workers are great to work with. You do your work, provide evidence, suggest improvements on customer's equipment if they need it and you go home. No micromanaging, no rude individuals. Polar opposite of the previous refrigeration job I had. The company is from Texas but it feels Scandinavian. I highly recommend working here.  10/10

What is the best part of working at the company?
Best thing about working for the company? Going home after a long day of dealing with everyone else's work. 

What is the most stressful part about working at the company?
Management. No one knows what's going on. They want a process for everything but don't follow a single one of it. Management is clueless. 

What is the work environment and culture like at the company?
Work environment is terrible. They only care about money and themselves. They expect a miracle when the company has no standards no set of procedures. No training. You are thrown to the sharks stating day one.

This company has a great customer base to work for. Low pressure and lots of independence. Management is easy to deal with and open to any conversation.  They take the technicians input and are relatively quick to implement changes for the better. Best on-call situation for any HVAC or refrigeration company that I have ever been a part of.

Top Job Titles	Average Salary
Hvac technician 587 salaries reported	$34.95 per hour
Senior hvac technician 24 salaries reported	$34.46 per hour
Hvac supervisor 12 salaries reported	$89,515 per year
Customer service representative 3 salaries reported	$40,000 per year
Service coordinator 1 salary reported	$40,000 per year

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