enrolled agent

senior machine operator

machine operator

customer service representative

equipment maintenance technician

IDEMIA

Pros:
Work hours and work from home policy are flexible. Pay is on par with industry standards. Team members and direct management get along well. Agile training gave hope of empowerment and accountability to developers.

Cons:
Corrupt and in turmoil. 
Inept, unprofessional, and cruel management.
Medical benefits are not good and seem to be getting worse.
Engineering forced to use questionable technologies for implementation of software. 
Engineering is held accountable for bad decisions and mismanagement of directors and project management.

Here is a recent example of what happened to my group:
Consultants were hired to improve process and instead slowly consumed development teams resulting in multiple layoffs. Consultants communicated directly to upper management and relayed negative (clearly not objective) information on scrum team progress. The consultants attempted to disrupt velocity of the team by drawing developers into lengthy unscheduled meetings and when in office would attempt to intimidate teams. One incident took place where a manager from the consultant company entered a meeting uninvited, sat down for about five minutes, said nothing to any of us (there where about four people in the room), and then walked out. This same person was seen walking up and down cubical rows at the same time everyday monitoring team activity. The scrum teams noticed this behavior and it resulted in attrition. This was noted during the retrospectives, but management did nothing to stop this. Despite all these distractions including a failure of a build process (once a week if lucky) the scrum teams seemed to have stabilized sprit burn down. Instead of working with the scrum teams to remove impediments management listened to consultants that criticized the progress of the scrum teams and in the end decided to layoff half the team giving the consultants full control of the project.  To make matters worse management could not keep the layoffs secret. Word of the pending layoffs leaked out a month before taking place. Attempting to control what was described as “rumors” the management scheduled bizarre meetings with each team member. The intent of the meetings was not clear and scheduled without waring causing emotional anguish. A human resources representative was not present during any of these meetings. A few weeks later management announced the layoffs would take place in three weeks. Management expected the teams to continue the work during the sprint and deliver work for the product increment despite the layoffs.

In my opinion, the teams made a valiant attempt to meet a very difficult deadline and to follow an agile process that they were trained on at the request of management and for this most of them lost their jobs.

DO NOT WASTE YOUR TIME. Treat their employee less than. You will find mothers, brother, sisters and cousin working together and in the same department. Breeds favoritism. NO DIVERSITY where are the Hispanics, Blacks, Asians, etc in higher positions??? How do you support the government without Fair Labor Practices used. Need diversity to bring new ideas, direction and EXPERIENCE to the company. Hiring process is very UNORGANIZED,  took well over 7 or 10 weeks to get hired after an offer heck I stop counting and took another job waiting thinking they forgot about me. I should have kept the other job and listen to my gut considering  how long it took to get an official start date. People quit left and right and no one bothers to reach out to understand why you are leaving or try to work with you to stay. I have peers who have not received raises their were promised at the time of hire. There’s one manager there who at least seem to care and surprising he’s a male. I had a friend turn down completing the interview process for the mess of a company after being asked to do work prior to being hired. Just another way to steal from under people noses to look good or smart. I don’t know how majority of the Managers and Directors were selected they have no sense of how to run their department yet retain their employees. You are pulled from every department manager to do things their way due to the broken foundation. The mission and values of the company is never followed. I wouldn’t even provide a 1 star rating if I could. The Billing Specialist are beat up on, the Project Management team is beat down, The Customer Care team is underpaid and receive no training, I can go on and on. The toughest part of the job is smiling through the unfair treatment. I am current looking to resign. Enough is Enough!

This place has had more turn around due to clueless management since the acquisition two yrs ago.
The dust has still not settle nor has the 3 legacy companies that were acquired together and attended on being merged together which has not happened causing a support nightmare.
Any Employee interests should run and not look at this place .
Management is clueless , does not support their own team and they are short staffed and overworked .
Non existent raises and bonuses and a jealous manager who is the ringleader filling all the roles of director manager and general due to the empty seats and firing hiring a layoffs from management and the relocation of headquarters to Reston ,Va.
Departments don’t even cross communicate with each other due to the impenetrable silos.
Processes have seem to disappeared and ignored since the lack of new processes have been implemented due to fresh new faces and under staffing who have no experience with the business .
There’s been 4 CEO’s In the last 2 yrs and all executive management has been replaced.
Contractors have been hired replacing regular employees with rumors of layoffs traveling around for weeks and micromanaging of senior directors etc... health insurance is horrible and they are only offering high deductible health plans now .
Stay away from this place it is one toxic work environment.

This is a very huge company that after working almost 4 years there i still can’t fully explain what kind of company this is.

Working in the call center for this company was such a  stressful and emotionally draining job, for no reason. The job itself is the most simple generic inbound call center. You pick up around 100+ calls a day from customers wanting the services. The training for this job is the most inadequate training you can think of, I’ve seen employees that have been there for 3 months training new hires. You would think this billion dollar company would have a grip on their training but sadly no.

 What does get frustrating is management and the way they handle things. I could confidently say that almost every single person i worked with has had write ups. They hand those things out like chocolate mints at Olive Garden. They run off the system of finding ways to get rid of employees off the smallest things.

The company has an extremely high turnover rate. I was once told by a Manager that they don’t care about firing employees because “there’s always someone better”. Management has very little interaction or care of their employees. Opportunity comes through favoritism not work ethic all the way up to HR. Employees are constantly complaining about management and in turn management goes and complains about employees openly, causing a mess. 

If you can keep to yourself and have superb attendance, this job would be great.

This company is a joke. They do not care one bit about their employees, we have conference calls like every 5 months to discuss enrollment agents, for what?! They do NOTHING for us. The ones who matter are the ones in the corporate office. The rules apply to certain employees. They want us to work like slaves, they don’t care about your well being. If you’re dying and feel very ill you still have to come to work. If you request days off you will get denied because more than likely the manager requested those days off. I would never suggest anyone to work here. Funny thing is I was referred to work here, biggest mistake ever. You will get a 1% raise every year, if you are okay with that then APPLY. You can get paid better at McDonald’s than this place. What does not make sense is that every person in an enrollment center does the same thing yet some people are getting paid double the amount than you are. I don’t think the time being in this company should mAtter, if one is getting paid more than more responsibilities should be laid on them. This place makes you feel sick and drained every day at the end of the day. But like I said people in corporate office matter more, they take weeks off during christmas. Have Christmas parties, etc. while the EA’s are slaving and don’t even get a Christmas dinner offered from the managers. Anyways. If you want to feel like you’re being used then apply. You will succeed in feeling that with this company!

The management style at this organization can feel overly rigid and lacks a supportive, employee-focused approach. Training is typically conducted by department leads; however, the experience can vary, and it does not always foster a positive or collaborative learning environment. 
Opportunities for career advancement appear to be limited, and compensation growth is minimal. Over time, this may contribute to low morale among long-tenured employees, which can influence the overall workplace culture. Requests for support or guidance are not always met with a collaborative or helpful response. 
Work schedules have progressively increased, with shifts extending from 8 to 10 and in some cases 12 hours. Despite the extended hours, there are concerns about how overtime is managed. 
The company also relies heavily on temporary staffing agencies to fill roles. As a result, individuals placed through these agencies may experience limited access to internal HR support or resources. 
Overall, improvements in management approach, employee engagement, and support systems would significantly enhance the work environment.  The likelihood that you will be directly hired at this company is highly unlikely. You will be a temp worker working through that temp agency for the whole time you’re there.

I liked my supervisors, but the downward pressure on them forces their hand generally.  I appreciated them going to bat for me with my vehicle problems but it was a business decision why I cannot continue.  The long hours of driving back and forth in upcoming summer travel season, and ever rising costs of the job itself had me pulling back and deciding not to stay.  This type of work is ideal if someone is much more younger and ambitious, bit more wealthier, living with parents, and can afford to drive a much newer vehicle to do this.  Overall the other agents have been, and are rock stars.   It would be in Idemia's best interests to take better care of their agents, including the ones left at the 2 only remaining Identogo sites.  In fact, Idemia SHOULD and MUST return to the old Morpho Trust model and return to reopening official sites, not partner sites.  Partner sites are a raging dumpster fire spreading to rest of the strip mall, soon needing a 3 alarm mutual aid response.  

We never saw our manager nor our lead. They would be in their offices all day, every day. Would never come around to even say good morning. I did see my lead when I made a mistake on a ticket entry. She was very nice about it, but the e-mail review she sent me afterwards, with the manager copied in, said she understood how I made the mistake, as I was still fairly new. But if I continued making mistakes such as that, I could be up for disciplinary action. Now, my first job assignment, which was pretty straight forward, we got a week of training. But for the additional assignment, which I made the mistakes on, we got 4 hours of formal training, and 4 hours of side by side with an experienced rep, who went so fast on each call, it was almost impossible for anyone to actually learn anything from him. He could not/would not slow down at all. So basically I had to wing a lot of what I've learned on my own. PTO accrues from your start date, not the first of the year. So if you start in June, you can forget a summer vacation, because you won't ever have enough in your "bank". And the pay is just a little more than a fast food place,

Positives
There are good high-performing employees sprinkled throughout the business that have 'survived' continuous management turnover & multiple corporate buy outs.  These people, and the great service provided to the public, keep the ship sailing forward.
Work Environment & Culture
I am a 5 year veteran at this location and see great talent leave the company on a regular basis.  After the honeymoon phase wears off and you go through 1 annual review cycle it becomes clear you have to play games for a chance at career progression.  There is positive encouragement to achieve but no reward if you accept more responsibility- just a longer job description.  This leads to an uneasy environment where most are hesitant to take ownership and just try to stay under the radar to blend in and are content to work in CYB (cover your bum) mode daily.  No layoff or furlough, they cut here with no warning due to the TN state laws being employer friendly with the "right to hire, right to fire".  Overall not a comfortable way to make a living no-matter what positive impact we have daily with public security.

This place lacks the support needed for any professional or non professional to thrive or just survive. The pay is mediocre at best and the benefits are expensive.  You are sent to a bare bones training, and then thrust int a work environment where your only line of support and defense from the public you serve is your own cell phone at times, and a customer service number that barely answers. You have direct contact with your manager, but most of the time, you can’t get in touch with them either. Situations arise within the centers concerning customers being able to carry concealed handguns and weapons, them becoming physically and verbally abusive and there is no security or even a phone line at times to call for help if you need it. If you report these incidents, nothing will be done. Your safety is not a priority. Do yourself and your family a favor. Find a job that is safer and promotes learning, growth, and values employees. 

Top Job Titles	Average Salary
Enrolled agent 102 salaries reported	$20.91 per hour
Senior machine operator 13 salaries reported	$21.82 per hour
Machine operator 15 salaries reported	$21.82 per hour
Customer service representative 1 salary reported	$40.00 per hour
Equipment maintenance technician 3 salaries reported	$24.50 per hour

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