front desk agent

room attendant

front desk clerk/night auditor

hotel housekeeper

food service worker

IHG Army Hotels

This has to be one of the worst place I have every worked. The only thing I enjoy about this job was the guest that stayed here and it was an easy job. The management was racist. There was an incident were our white female co worker came to work drunk (she would come to work drunk all the time and they knew it) and she backed into one of the soldiers car. The management just suspended her for 2days with pay that's it. Then there was an incident were an African American housekeeper manager came to the job on her day off to get something she left in her office, and she was talking with one of the soldiers and she cursed out loud (the soldier was cursing as well out loud but they were just playing) and she got fired the next day. VERY RACIST HUH! I am an African American female and I got suspended for 2 weeks with no pay for missing one day because my daughter was in the hospital and I had a doctors excuse for 3 day but I came back the next day while she was still in the hospital. As long as I have been working here I have never missed a day. I walked out and never came back. I called the district manager and he did nothing and never returned my calls (he is racist as well). Since then they have let go 6 African American NO WHITES. They have either fired them or just cut there position completely out and offered them severance pay. Now they have let go some of the management because they got to many reports, but the head manager and HR manager is still there and they both are racist. They also offered me my job back, but I declined. Nope not for me. It's sad that there are people in the world like this. Can't we all just be fair and not see color.

Typical work day: Mondays and Fridays are very busy. Weekends are give or take since it's just checkouts that are cleaned. Housekeeping shifts are from 0800- 1530 however, there are days you will stay way past 1530. Just be sure to keep your OWN RECORD of the days you accumulate OT because this company will make time adjustments. 

Training: taught how to make beds properly and clean rooms a certain way.

Management: Hotel managers on Ft hood are nice and lenient most of the time, but their is favoritism towards certain workers. Housekeeping supervisors at IHG hotels on Ft Hood NEED leadership training such as holding composure, clear simple communication, being leaders and not gossipers, human skills, and honesty, just to name some categories for improvement. 

Workplace culture: Diverse. 

Hardest part of the job: cleaning a room that has been wrecked especially a 1, 2 bedroom suite or apartment room by yourself! 

Most enjoyable part: Meeting people from all over, just be careful not to share your life story. 

Fort hood IHG hotels' seems to only hire Part- Time workers rather than full time. It's like their being cheap since Pt doesn't get paid holidays or provided benefits (you will always work during a paid holiday). There is also an issue as well if you always seem to have OT. I've seen so much workers from different departments come and go! 

Overall, if you keep to yourself and you're a team player, and can bite your tongue because you need a job then employment here is for you.

A typical day on the job is you come in stock your cart make sure you have everything you need on your cart including towels and cleaning products, then you start going room to room and stripping the beds that need sheets to be changed after you get done with that you go and get fresh linen and start putting the fresh sheets and towels on the bed and in the bathroom and once that is done you are ready to start your day. I have learned alot working at this hotel such as making sure the guest are satisfied, and making sure they get everything they need, helping them out with there luggage and stuff like that, Management on the job were very professional and enjoyed there job they made sure you knew how to do everything and sometimes if you didnt know exactly what to do they would train you on what you should be doing and how to do it, Co-workers were very nice and very out spoken they werent afraid to help you with anything, they would make sure that you did everything correct and they would never talk down on you or anybody else, the hardest part of the job was learning how to shampoo the carpets and making sure the beds were made correctly. the most enjoyable part of the job was making sure the guest were happy at the end of the day.

It is in my opinion that at this location, you will find questionable accounting practices and should you choose to try to go against this so you have clean hands, you will find yourself as a target of being "written out" as the better the numbers, well, you can figure out the rest.  I had no idea what I was walking into until much later. I recently left the company as I felt the attitudes and demeanor of upper management left a lot to be desired as well. Being that over time and with hard work I rose to a position of management, only to find that I was put in my position to clean up the mess that was made without proper leadership/knowledge and once the fiscal year ended I believe I was fair game because I spoke against incorrect practices and what I believe was blatant hostility. This place is filled with politics so thick you can feel it in the air. The turnover rate here is not for no reason, and I highly encourage deep reflection for those overseeing this property on a higher level.

This is a great work environment outside of its only flaw of not being a desired location. The GM is very professional and supportive. She always strives to challenge the staff to ensure we are not only working but also learning new skills in the process. We often celebrate differences and congratulate efforts and hard work. We love doing activities to promote team unity. We are challenged with staffing due to how remote his post is, COVID, and the applicants' (locals) mentality and hostility. I see reviews here from people that have not only broken corporation rules, they have also disrespected the team and management. For disgruntled employees to come here and leave a bad taste for potential applicants is unfair and unprofessional. Luckily, I was afforded the opportunity to work for a great company, especially in such a remote location. For this, I have been able to grow my career and look forward to developing my knowledge within the hospitality industry. 

I feel that this is a good starting point for people that need to develop life skills and customer service. Under the right guidance, one has the potential of learning everything they need to know in order to grow. Of course, that all depends on your own personal agenda, character and your motivation. Another factor to consider is what the hotel can do for you. They may not spend a lot of money to get their employees certified in every little thing, but you can still learn a lot through hard work and dedication. You just have to have the patience, a social network and the professionalism they're looking for. There are two things to consider when getting into this job: 1) The pay on post is decent enough to make the job worth it and 2) the knowledge you gain on the job can paint a decent resume. Overall, it's a lax environment and an easy job to pick up. You won't have people screaming at you all the time and everyone is friendly. In my opinion, it's easy money for someone who needs a job.

Working at IHG Army Hotel is very routine but, interesting every day. We have our slow days as well as busy days. We deal a lot with highly respectable ranking soldiers who come in for official business as well as training for long term. Since May 2013, we can lodge everyone that can access JBLM Base, we deal with a lot of different people including difficult guests. So, I learned a lot about how to handle different situations to satisfy our guest.

Management was great because they made it possible for me to make decisions when handling difficult situations and giving me advice as to how to handle situations. I worked with a great team because, we work together to make our jobs easier.

The hardest part about my job was making the right decision when handling a difficult guest. The enjoyable part was keeping our guest satisfied and making new friends as they come in regularly.

A typical day at work would involve me coming in at nine o'clock and clock in, go get my cleaning cart, receive my assigned section for the day, work my way around the rooms and exchange sheets, scrub  bathrooms and kitchens, vacuum floors and mop, take out garbage, place decorative towels and change linens, after completing my section I would then proceed to wash the linens and store them for the next day.

I learned how to decorate towels in an appealing way and arrange a room to be visually satisfying. 

Management was relaxed but were very out of the way.

I didn't work enough with people on a daily bases to call them my coworkers.

The hardest part of the job was to make sure the rooms were perfect and up to the highest standard.

The most enjoyable part of the job was being able to show initiative by completing all of my assignments with little to no help from coworkers and without the intervention of management.

Counting drawers
cleaning front desk and restocking food and coffee
Checking guests in/out of the hotel 
Making sure each guest was provided with anything we could offer 
Working as a team was highly praised and required to keep the hotel functioning 
Management was phenomenal at first, until the manager left to work in Texas and the front desk manager that worked corrections for 20 years ran the hotel for a few months..
Hardest part of the job was the hours towards the end of my journey working there. We weren't aloud to take breaks since we were understaffed and had to cover additional shifts which turned into 12 hours of standing with no lunch break. 
Most memorable portion of the job was meeting all of the military residents that came into our hotel and stayed with us.

Poor management!!!!  The General Manager, The HR department, Supervisors. This place really need to have management and supervisors replaced. I see why they have people walking out on the job and never returning. They expect you to clean those rooms in a certain amount of time, which is not enough to properly clean a room. They also expect a house person to clean rooms, help the other housekeeper to clean rooms and then do the house person job. That's alot of work and then want to check behind you to make sure you have done all three jobs, not because they care, but to find something to fuss about. It so much they do wrong at this place, I don't have enough space to type it in. I will never work for this company again and definitely won't stay at this hotel ever and won't recommend anyone either, it is not clean at all.

Top Job Titles	Average Salary
Front desk agent 8 salaries reported	$19.24 per hour
Room attendant 4 salaries reported	$17.47 per hour
Front desk clerk/night auditor 7 salaries reported	$18.09 per hour
Hotel housekeeper 2 salaries reported	$17.44 per hour
Food service worker 4 salaries reported	$17.29 per hour

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