billing specialist

executive administrative assistant

accounting assistant

INFRAWARE

I started out as an in-office employee then became remote when the opportunity was offered. 

The days can vary. Most days in the estimator's department are full of helping the insurance industry by providing third-party pricing for insurance claims. The claims are assigned to you. Then you must handle hotline calls from adjusters pricing smaller claims in-office. Then you may be assigned to transcribe an on-site inventory with a vendor. The insurance companies are the customers.

The company has evolved a lot in the last year or two. We used to have to track every minute of our day ourselves. But now we have a program that does it for us. Rules for prices are changing for the better and tightening up. The job is improving. 

The constant pressure of pricing quickly but taking your time to match descriptions can be stressful. However, you receive a lot of support from your manager, the QA department, VP, and workflow to improve. How you take the job is completely up to you.

The hardest part as a remote is the feeling of disconnect with the company. Infraware is trying to improve that as well.

The benefits are excellent. Medical, dental, vision, AD&D, life, group, and whole. Vested 401(k) with 100% matching. Vacation and sick leave. The longer you're there, the more vacation time you get. 

Depending on the state you live in, the pay is excellent. 

For me, there is no job that can replace the cost of not having to commute to work every day. I can sleep later than I would if I had to travel 30 - 45 minutes to work. I use my own bathroom and kitchen. I can take a nap on my lunch break if I'm not feeling well. I can make what I want for lunch. Or order delivery if I want. I can wear what I want. If my kids are sick from school, I don't have to miss work to stay home with them. I can avoid having to deal with a complete office shut down because of everyone in the office getting sick. I can avoid the public as a whole if I really wanted to. Nothing beats the freedom of being a remote employee.

I never thought I'd work a job I actually LOVE but I actually can't wait to clock in. On the weekends I get excited for Monday. The job itself is very fun to me and I quite enjoy it. The pay is based on productivity so as long as you actually work and actively try to improve and get faster you can always make more money. Management is awesome and always willing to answer questions. For the most part you're left alone for the day so it's perfect for someone who is introverted and doesn't like to be super chatty with others. 

What is the best part of working at the company?
Coworkers were cool. Office is in a central location. 

What is the most stressful part about working at the company?
Frequent assessments and shifting expectations regarding output demands from management. Low base rate of pay. Performance based commission is also very low. 

What is the work environment and culture like at the company?
Stingy, very profitable services performed, workers don't benefit financially from aforementioned profitability. 

What is a typical day like for you at the company?
High pressure, low pay, and paying to park. Would advise folks not to sign the PTO policy as it is a debt trap.

I worked in the property estimating department. My goal was unreasonable. Either I picked an item that actually matched the description which can take a minute or two to find or I find an item that loosely matches the description and move on to the next item as quickly as possible. I was expected to get 65 items per hour, less than one item per minute. 65 independent google searches for items. On top of taking phone calls all day and religiously tracking what you were doing down to the minute. Very stressful and never made anything above minimum wage. I lasted 6 months. It's definitely a good enough job to take while you look for another job, but don't expect to last.

Working remote was very convenient and the position was low stress most of the time but the pay is barely livable even when you’re performing quite a bit above quota and your paychecks can vary each pay period. There’s a lot of pressure to be productive every minute of every hour. You also have to be pretty flexible with when you take your lunch break as you might have to cover a phone call at the last minute for another estimator and you have to be okay with sometimes having 4-6 hour long phone calls.  Management was always very supportive, though, and getting time off was almost never a problem. 

The most enjoyable? Working from home. The hardest part? Never having a clue what is going on - there are no meetings, no communication, no training on their software, and if you know what you're doing, you end up with way too many accounts, each of which has 9,000 nitpicky little rules, and you must change between the accounts every few hours. The easier work goes to those who work in-house, of course, and their pals. And the pay is rotten. On social media, transcriptionists regularly rate Infraware as the worst possible place to work. 

I love working from home. I have been doing medical transcription for 16 years. Unfortunately, pay has gone down and down. The company sends work to India which keeps stateside salaries low. I am pretty sure that upper management compensates themselves very well. Since I am remote, I do not know anything about workplace culture. I am not informed of anything going on and I think they keep the MTs in the dark on purpose. That being said, that is what has happened with every MT company I have worked for. 

Overall it is a  great work environment. The management team is very kind and understanding of employee's needs. The schedule is flexible. The only thing I believe they can improve on is the compensation. The compensation is production based, but yet you don't really have much control over the files you are assigned and the level of difficulty which can throw off your numbers and set you back. I believe if they can come up with a more reasonable pay structure it will make a huge difference in employee satisfaction and retention.

I really enjoyed working for Infraware during the time that I did. If I hadn't had my own things to deal with at the time, I would probably still be working this job, and would probably go back in the future if I could. The only issue I had was that you need to meet certain goals and I could just never get up to that point that I needed to be at. But management was great, I always felt appreciated for the work I did and that they were really willing to help me learn and grow with the job. They had a good schedule for someone who was wanting to work from home and compensation was fair for the work you did. 

Pay is beyond low. Right when you get fast and can actually make some money they change your account or platform or the processing, knocking you back down into poverty. This job is for stay at home moms wanting to make a little extra Disneyland money, you cannot survive without welfare if you are single trying to take care of yourself. This is industry wide not just this company. 

Top Job Titles	Average Salary
Billing specialist 3 salaries reported	$42,000 per year
Executive administrative assistant 1 salary reported	$16.00 per hour
Accounting assistant 1 salary reported	$16.50 per hour

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