vice president

associate

director

portfolio analyst

vice president of finance

A typical day at work is: Review Plan Provisions from the client and create desk procedures accordingly.
•	Serve as Subject Matter Expert for Calculation Requirement Documents and Benefits Workstation.
•	Attend cross functional planning meetings to discuss systems testing and implementation.
•	Provides suggestions for process and systems improvements. 
•	Ensure procedures are followed for all pension processing tasks including but not limited to calculations and pension payments. 
•	Proofread the pension payroll and corrects errors.  
•	Identifies areas requiring additional training and develops/provides ongoing training. 
•	Provide additional support as needed for testing, audits, annual valuation, and data verification.                     
•	Research discrepancies between employee, payroll, benefit provider/s, and government agencies for the purpose of ensuring accuracy of records and maximizing eligible payments.  
•	Analysis of information processed and the impact of benefit processing, adjustment processing, taxes and tax adjustments.  
•	Proactively align resources with changes in work flow and project requirements. 
•	Review manual pension calculations; Monitor and maintain spreadsheets and proper records.  
•	Prepare and review pension calculations for accuracy in accordance with plan rules. Research and resolve discrepancies. 
•	Balance and verify files and reports ensuring accurate information is processed and sent. 
•	Answer questions via email and telephone from client and participant. 
•	Resolve conflicts with benefit providers for the purpose of verifying eligibility, conveying information and processing claims.  
•	Compile and process monthly payroll additions and revisions for the balancing of pension payroll. 
•	Enter all pertinent information for balancing of payroll (i.e. new additions, revisions, terminations, and changes to the monthly pension for taxes, health insurance and all related matters.)  
•	Cancel pensions for participants who have returned to active jobs.  Records data concerning additions and deletions of participants and survivors.  
•	Receive and process reimbursements to the GL Fund for payments to deceased pensioners. Enter tax changes to member payroll records and remits tax forms when necessary.  

 In general in a weekly basis we determine what was the deliveries and clients concern.  We work as production, making difficult and challenging calculations to determine the Pension benefit.  We create the kits and delivered to the Participants.  I have learned and cross trained about: excel Macros, spreadsheet, clean up data, run tests, calculations, Plan provisions, Implementations, Payroll, Disbursement, Application of the Federal Law for the Define Benefit plans, etc.  

The hardest part of the job was the challenge of some calculations and the most enjoyable part of the job is my satisfaction of provide a great service and fulfill with my deliveries.

Most of these reviews are not Customer Service Call Center positions. I wanted to specifically review the Customer Service Rep position. I've worked at other call centers and this one is very confining. My biggest problem were the managers looking over your shoulder every second. I expect mangers to monitor calls and make sure you are handling your calls in a timely fashion, but this was way more constrictive. They looked at every second you were away from your desk, even if you were trying to help a customer by faxing, which for the first 6 months is on the other side of the room. You'll get criticized for saying a specific word too many times on a call, going to the restroom, how long it takes you to finish work in-between calls and God forbid if you have a cell phone in sight. It's company policy that all cell phones have to be put away while you are at your desk and they can only be used in break rooms, cafeteria and outside. You cannot even step outside the call center and take a call without someone monitoring you like you're in the High School hallway. That bothered me a lot because for the people who have children, it's hard in case an emergency arises. Also, any job I've had in the past your email was basically yours unless management had a reason to look at someones email. At ING, they look at your email constantly. I had made folders for myself when I first worked there to organize all the emails that were being sent to me and I came in the next day to find all my folders deleted with new folders made by my manager and all of my emails rearranged. I've never experienced anything like that in the years I've worked in Customer Service. Some people organize their work differently than others so I felt that maybe there should of been a discussion on what was expected before they just went in and deleted everything I created. I just want people to be prepared. The other reviewer was correct. The reason why there are postings for Customer Service Reps so often is because there is extreme turnover. Some people can work like machines and get things done under these kinds of conditions and that's great because you can move to different departments if you put in your time, but just be prepared that it's a very confining department and it can be a lot to deal with on a day-to-day basis. The customers are a lot to deal with alone especially because of the economy and many people having to go into their retirement plans just to survive. Right there, you have a stressful day ahead of you. When you add all the micro-management, it's makes it a lot to handle. I had great co-workers and the medical benefits are fair, but the salary is quite low unless you work the 11-8 shift and get the differential and also work overtime, which is available a lot. Good luck!

 Involved in the requirements analysis, design and development phase of Water Fall SDLC model.
 Migrated data from Heterogeneous Data Sources (Access, Excel) to centralized SQL Server database using SQL Server Integration Services to overcome transformation constraints.
 Create packages to validate, extract, transform and load data to a centralized SQL server using OLEDB providers from the existing primarily Excel data sources.
 Performed data cleansing by creating tables to eliminate dirty data using SSIS.
 Created SSIS package to Export and Import data from SQL Server to Access, Text and EXCEL files and configured SQL mail agent for sending mails upon package deployment.
 Migrated packages from development server to production server using package configuration.
 Involved in performing incremental loads while transferring data from OLTP to data warehouse using different data flow and control flow tasks in SSIS.
 Created dynamic reports using SSRS for the Windows category managers and rest of the customer base to view the reports at various desired levels, generated report models using report builder for the end users.
 Scheduled reports on a weekly basis that was generated every Friday including the most recently updated data to the database from the subsidiaries.
 Developed, tested and implemented Referential Integrity rules and regulations through constraints, triggers and views in the databases
 Developed User Defined Functions, indexes to generate the distinct data based on the type of the region, release and version of the data released.
 Improved Performance of the database by creating Clustered and non-clustered Indexes and by optimizing the T-SQL statements using SQL profiler.
 Worked on the Excel front end to formulate so as to collect the inputs from the Excel templates.

We worked from a queue daily. Once a document was pulled, it was my job to review for good order and or attach to other documents received. If not in good order,, then I would need to make a call to the beneficiary, or agent if requested by  the bene to explain what is needed. Once the documents were deemed in good order, I would then generate a check to the beneficiary,
We also had research projects finding beneficiaries of a decedent. This included but not limited to finding the decedent's obituary online & locating the beneficiaries that were listed on the decedent's application for their contracts. 
Also had to research for checks returned to see if a new check had already been issued and cashed or to find a new address of beneficiary,
Once ING outsourced to Cognizant Technology Solutions, gradually most jobs were outsourced to India.
Once that happened, Cognizant brought new jobs to our location, and I began my adventure in Customer Service for several new clients. 
We temporarily helped a health program for Veterans, and then we took on a new well known children's clothing line that had 3 different clothing lines nationally. We helped customers place orders and helped with online issues/password resets. Also handled complaints and solved their issues to the best of our abilities.

•	Performed major role in understanding the business requirements to design and load data into data warehouse.
•	Design of Logical and Physical schema generation. 
•	The business requirements were transformed into ETL metadata for the Aggregate tables. 
Involved in designing the process for getting the data from all systems to Data warehousing system. 
•	Imported various Application Heterogeneous Sources, created Targets and Transformations using Informatica Power Center 8.1. 
•	Involved in the design and development of Aggregate mappings and tuned for better performance. 
•	Developed complex mappings using heterogeneous sources and targets in different Relational Databases and flat files. 
•	Optimized/Tuned queries, stored procedures and mappings for better performance and efficiency.
•	Developed various shell scripts for different purposes. For example, starting workflow, balance checks, reset sequence generators, purge database tables.
•	Developed shell scripts for workflow scheduling. 
•	Extensively worked with Informatica Workflow Manager to Design and Develop workflows and workflow dependencies. 
•	Moved the Informatica objects between various environments and testing the sessions and mappings. 
•	Developed Technical Specs, and Release manuals. 
•	Provided post production support for TDW. 
•	Provided 24 *7 production support during all the production release weeks.
•	Wrote test plans and executed it at UNIT testing and also supported for system testing, volume testing and USER testing.

I worked at ING Advisors Network for almost 10 years.  I began in the company at the very bottom in the Operations Department; I began with faxing, filing and executing various duties for many of the full time employees and their desks.  Within a matter of 3 months I was hired full time and began in the Operations Department doing a number of different desks and various Clearing operations.  I was most found of the IRA desk, which I learned so much regarding retirement plans, funding, distributions and all the rules regarding all the various plans.

I moved to the Call Center and began to be one of the "go to" people with various offices and representatives.  I eventually decided to change departments and moved to the Commissions Department where I started off in Commissions Research and within one year, I was promoted to Supervisor.  I loved this position and what started off as a department of 3, ended up at full capacity of 7 employees under me.

In Commissions Research, we were required to locate, distribute and correct all commission payout on stock, mutual fund and various other trades which were executed.  We acquired a total of 4 companies and each company had a different commission payout, different rates, different percentages, and different ways of distributing pay, which always kept the job interesting and exciting.

This call center is run by two ghetto fabulous women that are loud and unprofessional. If the top is ghetto imagine how the entire call center is run. Training is a joke because the majority of the computers don't work.  The training is ridiculous but easy to pass because the answers to the test are easy to find if you take the time too look.  All tests and quizzes are on line and my class didn't learn anything but found the answers.  This company does not care about quality only quantity.  You can even get away with sexual harassment with good ole ING. When a manager does not like you, you are talked about on the smoke deck and they will not hesitate to micromanage you and have other managers watching your every move until they find something.  I have 25 years in call center experience and this company by far is the WORST EVER.  Unless you are just desperate for a job I ADVISE YOU NOT TO TAKE THIS ONE PLEASE! I enjoyed talking to the people but managers and coworkers suck especially if you are used to being professional.  The profanity is widespread and rampant on all levels.  This is the HOOD of all call centers!  If you have a problem it will not be handled locally because HR is in another state and they honestly don't know what they are doing.  If you report what you see you become a target and anyone associated with you becomes one as well.  Only hood rats need apply!

My position was multifunctional.  
Compliance Coordinator - daily review of incoming mail and transactions, generate the daily transaction and check log.  
Marketing and sales assistant - maintain and order marketing materials and regulatory documents such as prospectuses, order business cards and stationary according to company compliance regs.  
Office Assistant - procurement, equipment troubleshooting. 

I learned a great deal in this job because I had not worked in the industry before.  I started as a customer service person requiring a Series 6 and 63 licensing.  Then on to a more compliance oriented position and Series 7 licensing.
The local office management was excellent.  I believe companywide ING set the bar for transparency and customer service.
My co-workers were all long time employees with a wealth of knowledge that many drew upon.  They were often the go-to people for other field offices.
The hardest part of my job was staying on top of all of the rules and regs.
The most enjoyable part of my job was the people I worked with and the opportunity to help our clients.

Actually, for an Executive Assistant, there is no typical day, because no day is ever the same when working with multiple managers. However, it has been great being able to work for two different departments (HR and Enterprise Risk), especially with all the knowledge I have obtained from both areas. When I first started I was in the Talent Management department, where we assess talent within the company, then I moved to the HR Advisory group, where they actually coached identified talent in preparation for their assessments. Finally, I landed in the Enterprise Risk area, where we manage risk. I have really enjoyed my time at ING for the most part, however, since the IPO, we have been going through a restructuring process, which is proving to be very painful. My co-workers have been great, and I must say, the hardest part of my job has been seeing people leave that I have known since I my hire date in 2004. The most enjoyable part has been getting to know new people, being able to be a part of the ING Marathon, which will come to an end this year 2013. As well as, the overall diverse culture. Basically, ING is a great company for anyone starting out, but it is not for someone who is looking for a place to retire.

The reason ING posts ads for new Call Center Reps every 5 minutes is because they can't keep anyone. The training is great, but once they throw you onto the call center floor, the nightmare begins. As if the constant (absolutely nonstop) steam of verbal harassment from unhappy callers isn't enough, the call center managers are condescending, refuse to help, and they monitor every moment of everyday. As a CSA, your supervisor will be calculating (to the second) how long you spend in the restroom each day, reviewing every e-mail sent & received, and questioning every minute spent away from your desk (why are you faxing/printing/doing anything but taking more calls!? get back on the phone!) Oh, and don't get too excited about the chunk of Paid Time Off they'll try to lure you in with-- You will never be allowed to take it without corrective action, and that includes if you request it off 6 months in advance. My supervisor referred to his team as his "minions." Seriously, this job is degrading and the chances of you earning a cent above your base salary is slim to none.

Top Job Titles	Average Salary
Vice president 13 salaries reported	$207,308 per year
Associate 3 salaries reported	$152,500 per year
Director 8 salaries reported	$278,125 per year
Portfolio analyst 6 salaries reported	$145,417 per year
Vice president of finance 2 salaries reported	$250,000 per year

Working at ING: Company Overview and Reviews

ING

ING Ratings

Popular jobs at ING

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected