sales representative

inbound call center representative

sales associate

representante de ventas internas

inbound sales representative

ISG, Infinity Sales Group

I recently had the opportunity to work at Infinity, and I must say, it was an eye-opening experience. From the moment I walked through the doors, it was evident that this was not your typical call center job.

Let's start with the earning potential. The saying "you get out what you put in" couldn't be more accurate here. While you can certainly make a comfortable living working a standard 40 hours a week, the real magic happens when you embrace overtime opportunities. With the potential to earn over $125,000 annually, it's clear that hard work truly pays off. Sure, it might require putting in some extra hours, but the financial rewards are more than worth it.

One aspect that truly stood out to me was the quality of the training. Led by individuals with great sense of humor, energy, and thoroughness, the training sessions were anything but dull. Instead of falling asleep during presentations, I found myself engaged and eager to learn. Plus, the addition of snacks didn't hurt either!

Management at ISG deserves praise as well. They strike the perfect balance between being light-hearted and setting proper expectations. In an age where accountability seems to be a rarity, it's refreshing to work in an environment where accountability is not only encouraged but also actively practiced. Coaches work closely with employees, providing guidance and support every step of the way. It's clear that they genuinely care about the success and well-being of their team members.

Ultimately, if you're looking for a place where you can earn a substantial income while receiving top-notch support and guidance, look no further than ISG. Just remember, to truly maximize your earnings, don't hesitate to apply the coachings and put in the extra effort. Trust me, it's worth it.

The job isn’t as bad as the reviews I’m reading. A lot of these people are people who had no sales experience and couldn’t handle selling something as simple as internet to a inbound caller which isn’t there fault but the company fault for hiring so many “non-sales” agents. This is the first sales call center I’ve ever been in that has so many employees with no sales experience and so many employees who actively complain about “selling” even though signing up for a sales job. It’s comical and toxic to the work environment.
The job does 15$ hour garaunteed versus commission.
Hires anyone even with no job experience at all
Doesn’t fire employees even after underperforming. You would have to underperform for about 4-6 months before being terminated.
If you can’t close your deal a sales lead takes over call to sell for you instead of reaching you how to sell.
Unlimited hours. (No overtime pay) but extra time pay for each order placed on overtime. Overtime pay should be more and pay hourly but the opportunity to work extra hours for deals can’t be overlooked, you can put extra cash on the check whenever you want to.

It isn’t the best but one of the best long term sales call center in south Florida that gives a stable job.

This place acts all fancy since it’s inbound and they have a sign on bonus. However it’s more deceptive than a cold call center, the sign on bonus is guaranteed $250 after the first month if you have no unexcused absences to which i did do and they still didn’t give me the bonus basically scamming me out of money  they promised me (and other agents had the same thing happen so it’s not just me). It then $250 after 90 days and $500 after 120 days, wow so much for “sign on bonus.” I worked for two months here and not by choice, I was actually let go because I worked 4pm to 12am which has the slowest call flow of all the hours while simultaneously being on the lowest call tier meaning I got calls last (and they base this off your sales). I never broke commission and had one of the lowest earnings so they dropped me instead of giving me help. You’re told to say less to sell more which means to basically deceive customers to which most of the time you’re getting a custom service call so it’s not even a sale more than half of the time and it’s usually about the service you’re selling sucking a s s, doesn’t that make you feel proud of what you’re selling. There is a possibility of earning a lot in commissions but it’s hard to get there, like really, and getting a sales call is like flipping a coin but you’ll have days where you won’t get a single sale and it’s crushing. They never gave me the opportunity to grow and instead dropped me to replace me with a countless number of new trainees because they have a high turnover rate. They care more about your statistics with your sales and there is management there that sits you down and tries to help with what you’re doing wrong but it really all comes down to chance.

This job will not be what you expect, they demand way too much for what they pay you, they dont care about their employees just results and numbers. Your basically just another body which explains why they are always hiring, the recruiters are professional liars that will fill your head with ooos and ahhhhs with fabricated facts about how much you could make, the trainers are cool but also liars as well you DO NOT GET PAYED HOURLY + COMISSION, YOU GET PAYED HOURLY OR COMMISSION. And to cover this up they will say you would always make comission FALSE its set up where the managers route and control the calls  to where a handful of the top agents always get the good calls and the rest will get scraps,the only way you get good calls is when your a new agent or youve been working there for years,they have a bunch  of little rules that will drive you crazy for example: if you dont make comission and get paid hourly 3 times in a row, you get a write up. Think about that, when you get scrap calls and you do your job you get a write up, on top of that they have tiers on top of that system as well. They have soo many rules a drawbacks for no reason and they have a point system for attendance with little to no ways to make those points up. Stay away dont let the fact that they are a  inbound sales only fool you

I worked at ISG for exactly 3 years. The first 2 years were actually OK. The culture was never all that great (it’s a call center), but management was decent and the earning potential was actually there. Unfortunately, the company seems to have been on a slow but steady decline that was dramatically accelerated during COVID. During this time, we were crazy busy and making lots of money, but instead of using that opportunity to promote growth and a sense of community, they got greedy. Commissions and bonuses were all cut across the board. It doesn’t help that the quality of the marketing has also decreased substantially. Lastly, since the pay cuts and mandatory (unpaid) overtime, most, if not all good sales people and managers have left. Due to greed, this place has thrown itself into a downward spiral destined for failure. It seems like they were trying to improve things at the end, but it’s just too little too late. At this point, I feel like the only thing that can save this company is to completely dismantle management, starting from the very top, down to the team leads.

I've had the privilege of working for ISG for 12yrs & have a solid understanding of how the organization functions. What makes ISG unique is the opportunity everyone has, to collaborate across the different divisions: Sales, CS/QA, IT, Marketing, HR, Finance etc. This has allowed me to learn so much over my tenure here leading to my career growth and has kept things fresh and exciting. 

I started my employment with ISG as a representative for the Customer Service Division; a year and half after I started, I grew from the role of a CSR to a lead and eventually the asst. manager of customer service. Today I am honored to serve as the Sr. Manager of Customer Experience overseeing the CS/QA divisions and work alongside our recruiting team to aid in the quest for South Florida’s best. In addition to this, I have the privilege of collaborating with the marketing and IT divisions on our continuous efforts to optimize and enhance the customer experience.

ISG has some phenomenal leaders, and I have been mentored by the best. If you are looking for growth, this is the place to be! we promote from within and encourage/support all employees who wish to grow within the company. 


Work-life balance
Work-life balance at Infinity Sales Group, LLC it is extremely unbalanced, almost all new hires are put in a pm shift working from 2pm-10pm or 4pm-1am. You will never have 2 days off in a row. Mandatory 6th day every 3-4 weeks, or when a bunch of people quit every other week.

Pay & benefits
My pay and benefits at Infinity Sales Group, LLC the pay is much closer to $13 an hour, benefits will leave you with almost NO money if you get everything they list. And the benefits are not good for anyone needing a good insurance plan.

Job security and advancement
In terms of job security at Infinity Sales Group, LLC, I felt like there was absolutely no security at all while working there. You are a temporary # to these people.

Management
In general, managers at Infinity Sales Group, LLC lack of communication between team leads, team managers, HR, and floor managers. Always looking to find away to take that “bonus” they advertise.

Culture
Collaboration with my colleagues at Infinity Sales Group, LLC was toxic and could have written a book on the issues that occurred while working here.

Overall
My experience working at Infinity Sales Group, LLC would not recommend this job to anyone. Which is why if you do, they will give you a bonus for each person. But if you recommended too many people you will be fired!

A typical day at work was selling dish and internet services. I learned to think more on my feet than I did before, and had to adapt to a more fast-paced selling environment. Management was OK at best, but some of the management staff wouldn't act or treat you with the courtesy or professionalism that's conducive for the type of environment that it represented. The workplace culture was interesting, because everybody had a different way of doing the job, but it was cool overall, because even though we were all there performing the same tasks as sales specialists, at the same time, we were learning how to do the job better from one another. The hardest part of the job was having to meet the sales quota when it was slow, even though Infinity is an inbound-only call center, there was no control over the call volume, and the best part of the job was working alongside the other sales associates, building a rapport with them and of course the customers as well. Earning a nice paycheck bi-weekly was very enjoyable as well because you would see how all of the hard work had paid off. Overall Summary, Infinity is not for everyone, but I would recommend it for the decent pay and sales experience.

The hours are long with limited breaks and no meals. The " free food" provided typically is unhealthy with few alternative options just to ensure you are available to take a call and take away lunch privileges. The goal to make commission is barely accessible because it's riddled behind a multitude of red tape due to too many different companies trying to operate under one roof. By the time your commission is reviewed for accuracy on your commission statement, the next one is available in two weeks with more incorrect numbers. The stress to continue to take calls while not having a break time is high and most agents quit before completing the training. I would recommend truly talking to the agents on the floor who have been there for a while to get an idea if this is something you truly want to dive into.  They also claim to be paperless environment for some of the companies they work with but are not on both floors. Once an inspection is determined and scheduled, they have management collect papers and pens and stash them in nearby cupboards and office to pass. Is this a company you should trust to have your SSN and Credit card number readily available? Ill leave that up to you.

Not an effective method in place for part timers to receive commission. The commissioned pay structure only benefits the full time employee. If you make a sale, you are paid for your commission and that commission is deducted from the hours that you worked, resulting in a lower average of hourly wages, typically around $13 an hour. 
I learned that there is no way around this as a part-time agent at ISG. They will route customer service calls to you and this hurts your percentages overall, and if an agent doesn’t want to finish a call (especially if the commission for the call, is low), it can be routed to another coworker. Although management is aware of this, there is no way to stop it from happening.  

The hardest part of the job is logging in to your computer (multiple websites must be logged into, in order to effectively work) and having to stall the customer, when trying to find a provider in their area. This is time consuming because you sometimes have to open more websites to check for availability. 
The most enjoyable part of the job is talking to customers, who are happy they can get the internet they want. 

Top Job Titles	Average Salary
Sales representative 1 salary reported	$165,000 per year
Inbound call center representative 2 salaries reported	$54,250 per year
Sales associate 4 salaries reported	$15.75 per hour
Representante de ventas internas 2 salaries reported	$17.00 per hour
Inbound sales representative 5 salaries reported	$51,100 per year

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