transportation officer

diesel mechanic

armed security officer

mechanic helper

cleaner

ISS Action

This is a great veteran retired job, not a young adult's career. Pay is great, however you only have a 401k but no match from the company. They is no progression in this job, only from guard to supervisor(SGT), which is 3 only. You are on your feet constantly at any position you are assigned. You cannot leave for meals, you bring it with you, and there is no lunch break, or breaks. You eat when you can. The patrol vehicles they have are garbage and are always in the shop or aren't because company doesn't want to fix or get new ones that are worth it. Company uses cheapest clothing company for gear and uniforms(navy blue, year round), you wear an under vest which doesn't breathe what so ever. You cannot have your phone, personal that you are providing a service for don't know about the life or treatment of the guard force. The  directors that are in charge don't know what it's like to be a guard and day to day routines. You are in the elements in this job, was in over three inches of water and walking around as a hurricane was passing by. No cares were given, just that the job has to get done. Your a number to the contract, and don't give two cents about you. Part timers are can make over 40hrs, they can also work one day a week, but it's discouraged. Part timers aren't part timers as they are expected to work all the time. You hear gripes and complaints "must be nice to make your own schedule, and have weekends off," even though you worked over 40 within 5 days. Once and if you work here you will understand what I'm saying, but until that happens you won't.

The management lacks on giving information, hardly step foot outside the office, and implement a seniority style schedule. They don’t care all to much for the personnel on midnights, you are given vacation hours and sick hours only to be scrutinized and told no one can cover your shift when you ask for time off. There is no possibility of getting on to another shift unless someone leaves or has medical issues and once that happens, they go down the list of senior personnel and ask who wants the shift before getting to the last bit of individuals who are then given the scrap choices. Most of the new hires end up as part timers due to limited slots and when they reach full time get put immediately onto midnights without any other option of swings or days. Supervisors are more like desk admins and when they do leave the office it’s primarily to go home. There is no retirement benefits and the tax rates are insanely high to where getting offered overtime is a slap in the face. Medical insurance is forced upon you unless you can prove that you have your own, and if you can’t prove you have medical coverage already, it’s then taken from your paychecks monthly. Health and Welfare go straight to a 401K plan that you can not opt out of which also makes very little to no sense due to the fact that there is no retirement plan or benefits. There is no night differential or weekend pay. You don’t get weekends off, unless otherwise given to you in your schedule of 5 on 2 off,  and end up having the possibility of working holidays.

I worked for ISS Action at Punta Gorda, FL, a small regional airport, with one airline.  Before you go to official training, you check IDs and other unskilled tasks for several weeks. The official training is done, in a 2 week session, at Glynco GA at the FLETC facility.  So, you may have to share a bedroom with a coworker.  This is a private company, not TSA, though they must adhere to TSA rules and salary.  Having previously worked at a larger airport, with actual TSA supervisors, it seemed as though this group were 3nd rate and probably couldn't cut it with actual TSA.  So, they transferred to a private contractor to hide their flaws in communication, administration and problem solving.  Depending on which supervisor was in charge for the day, that's whose rules needed to be followed.  The lack of professionalism could be irritating and frustrating.  And, if you're not adept at butt kissing or part of the LGBTQ clique, your not shunned.  But, the difference in sociability is made to be obvious by those in charge.

This company acquired the US Border Patrol contract in the Rio Grande Valley of Texas and came in BLIND. Vans and buses were not DOT compliant. Management was unprofessional at times and had very little, if any, appreciation for employees. This company required employees to pay for DOT physicals and CPR re-certification when other companies pay for those. ISS Action failed to hire enough workers and that meant all employees to work mandated overtime and also one of their two days off, every week. No local HR department made it very difficult to get help. The pay was good, but 401k was managed poorly. Pay was kept at current level only because of the existing CBA, or else they probably would have lowered it. I am now with a much, much better company that appreciates its employees. Good riddance. 

What is the best part of working at the company?
There was nothing good about working with this company. Horrible management, and I mean HORRIBLE

What is the most stressful part about working at the company?
Management lacks professionalism and communication, I don’t know how they call themselves management when they don’t know how to run a company & lack in a lot of things 

What is the work environment and culture like at the company?
For the most part some of the people who worked there were wonderful people, but there was a few bad apples that love to start drama because their own life is miserable 

What is a typical day like for you at the company?
Just going on about my day, doing what I knew what to do since there was nothing communication

The pay is decent. Still below the average for transportation officers. The company is very cheap and the busses often leave you stranded. The company does not see safety as a priority as they will make you try and fix your own bus or drive a broken bus back to the shop. Most companies I have worked for would never allow their drivers to operate a vehicle that was malfunctioning. The supervisors are not transparent with their drivers and it creates a toxic work environment with lack of trust. Every day walking into the office feels as though you need your union representative with you. 

Working at ISS started off really good. Lots of hours and very good pay. And you get to work with many professional agencies in CBP. However the management does not consider any time you may need for other priorities in life. After a year with ISS my hours started to reduce due to another company contract taking other shifts. It got to the point where I was practically laid off but not terminated. Therefore at the end my experience with ISS was very disappointing. Wouldn’t consider working here again due to those reasons. I hope it went better for other people, and I might have just had bad luck with my leadership. 

I've said repeatedly that at my site, on Fort Bragg,  the atmosphere is as professional as the military because almost all the employees are prior service. The command team is top-notch and the pay is reasonable if not generous. There are always openings because Top Secret clearances are hard to come by but where else are you going to find a patrol force made up of Senior NCOs; most of them paratroopers. 

Micromanaging hardcore. Supervisors don't even report to work and still get paid. The union steward is one of the survivors so it never goes your way.

Overall ISS action was an excellent company to work for. The people their were awesome and enjoyed going to work. Pay and benefits was just exceptional. Would go back if I could. The only downfall was the equipment provided open broke down we still got paid regardless of lack of their of and assigned different duties when that occurred. 

Top Job Titles	Average Salary
Transportation officer 4 salaries reported	$34.63 per hour
Diesel mechanic 1 salary reported	$33.75 per hour
Armed security officer 1 salary reported	$29.42 per hour
Mechanic helper 1 salary reported	$25.52 per hour
Cleaner 2 salaries reported	$15.10 per hour

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