call center supervisor

service technician

office assistant

office clerk

support specialist

IST Management

Working in office services was an interesting experience. On one hand, the pay was (at the time) a step up from minimum wage. The location can vary, but my position was at a large law firm in a downtown area. There was free coffee and occasionally free food.

On the other hand, tasks ranged from complex, massive print jobs, to hours of manual labor and lifting, to distributing office supplies, to walking across town (in all weather conditions) to deliver or pick up documents, to mailing packages, to essentially catering setups.

I certainly gained a lot of experience here, all in while in office attire thanks to a strictly enforced dress code. A day of moving crates of paper and computer equipment all over a large building, or trudging back and forth to a post office or state building through heavy rain is naturally not suitable for dress shoes. I cannot describe how it felt to be chewed out by a regional manager for wearing boots shortly after having to walk roughly a mile through snowy terrain (but before pushing full file cabinets to another end of the building), but it certainly wasn't one word feeling at barely above minimum wage after a couple years of working there. The raises and promotion process were both fairly ridiculous.

The culture is bizarre, bordering on surreal in positions above manager level, influenced heavily by sales culture. If there is down time, employees will be expected to look busy or perform redundant busywork tasks. People in positions above office services (grunts, really) have more responsibilities but are given more leeway. A manager who is directly responsible for consistently driving other employees to quit will receive little (if any) consequences.

The "benefits" are a sick joke. The health insurance costed more than what an hourly employee will make in a month. I'm sure the company's founder made time to laugh about it while parading around in silly costumes and encouraging employees to bid against each other for PTO in company sponsored auctions.

A good manager can certainly make it easier to work for IST. I had one who was a pleasure to work with, and a second one who caused a few other employees to resign, some of whom did so prior to securing a replacement job. Complaints about similar issues with upper management and HR are in no shortage, in the reviews or from other employees in nearby work sites.

If you're qualified to work here, you're more than likely qualified to work somewhere else. Although some lesson was clearly learned by the recent resignations, as less than a week after I left, the starting hourly pay rate skyrocketed a few dollars above what I made after years of working there. I was told by HR that my state legally forbade compensation for saved PTO after resignation. A quick search completely contradicted this, so IST is willing to lie to its "empowered" staff to save a little cash for more extravagant costume parties. 

This isn’t the worst job in the world, but it’s taxing. You will get asked to stay late at the last minute, be asked to do petty tasks that are not in your job description (such as cleaning someone’s office, trash, picking up people’s lunches...), and given very little direction. The job description when I applied seemed solely administrative. The same can be said of the interviews. It seemed pretty professional. Training is poorly done and mostly online. You may not do the same tasks every day, so it was hard to remember everything. You’re required to dress to law firm standards, but are also required to walk multiple blocks outside to deliver things or go to the bank. You will also be asked to do heavy lifting and cleaning you are not dressed for. Also, I am astounded to see that other locations make sixteen dollars an hour. I make less than twelve dollars hourly and that’s above their typical starting wage at my site . Employees are told that they’ll never receive better wages or benefits. IST body’s about promoting from within, but that isn’t true. Management is misleading and has given intelligent and willing entry level employees management responsibilities, only to tell them hey will not ever receive the pay increase or title that goes with it. Management brushes off IST employee concerns and has even been known to make comments on employees’ worth, as well as sexist comments. There are supposed to be rewards programs but they are not used. Management went so far as to say they didn’t care about the charity IST supports. They also support antiquated rules regarding showing tattoos and piercings that I disagree with (personally) and there is a huge double standard that some employees are not told to cover their body art and some are. I honestly think the boss allows employees he finds attractive to get away with showing their tattoos. Some of the people you’ll work for (IST calls says  “clients”) are jerks, plain and simple. While IST has a variety of site types, mine was a law firm, and while some of the legal staff were incredibly nice and well mannered, others were so rude, and would talk to you like you were nothing. 

The upside: it was a stable job when I was desperate. I gained valuable resume skills and met some great people. I learned a lot about myself in my time here. They offer an employee assistance program to help employees seek out counseling for free (three free sessions). There’s free food when we set up catering for events. We get the leftovers usually after the rich people eat. There are spurts of down time between tasks.

My primary responsibility is to prep documents for scanning, perform OCR process, rename documents when needed and rebind documents if required.  This is very routine work and I love it.

I have learned different ways of prepping documents for scanning purposes; how to remove documents from a transfer folder to the desktop to work on them as with the OCR process and how to return them back to the folder; I have also learned how to transfer documents from an external drive to my desktop to work on them and then return them back to the drive;  I have also learned how to rename documents that have been scanned.

The second primary responsibility is to sort and deliver mail and packages on  my daily mail run to my assigned area.

I have learned how to sort and deliver mail; how to manage a hand-held mobile scanner to account for mail stops visited and packages delivered for accountability daily;  to upload the scanner to the computer to add to the total activities to be accounted for daily.

I also help to sort and distribute the incoming mail and prepare and sort the outgoing mail when needed.  I have learned how to use the postage machine to apply postage to outgoing mail.

I also assist in preparing mass mailings in the copy center area when needed.

My customer service skills are used answering the multi-line phone console, customer contact at the counter and on my mail run.

I have also learned how to keep my computer up to date when prompted to do so and in a timely manner as required.

I have also learned about having a Secret security clearance.

I enjoy working in this office.  We have a very nice group to work with and the manager and assistant manager are great and easy to work with for they want all things to go well within our office.

The challenging situations in this office are if a package/mail had a delivery problem and we have to track it; the copiers have function problems; or there is a problem with the hand-held mobile scanners or software problems which can throw off the accountability and tracking of things done daily.

It was sorting/delivering incoming mail, plus printing and putting together and then sending out marketing materials. Mail delivery was split between 3 people, each covering 5-6 floors. At least half of the mail was for my floors, so I had to learn quickly.
Our site was at a brokerage/financial company, and unfortunately nobody there knew anything beyond broad assumptions despite the manager and assistant being there at least three years. Because they didn't seem to care to ask if the right mail is going to the right people, and if not, where should things labeled x go instead. Little things like that was nonexistent when I started. And they didn't seem to be interested in learning. I could go on, but I won't. The pay was minimum wage. There was health insurance, but I couldn't afford it with just an IST paycheck.
You also are required to sign an agreement, which defeated the initial reason for getting this particular job: Employee agrees that during the term of employment and for a period of 12 months thereafter, Employee will not, without the express written consent of IST, directly or indirectly, solicit, apply, or accept any position as a direct employee
of a customer, independent contractor, consultant, subcontractor or otherwise.
I'll end positively: the best part of the job was the time I spent with and friendships I made with the people I was delivering the mail to. Best part, and it's not even close.

Don't work here unless you're a student looking for experience in mailroom, hospitalities, or copy center work. This is a bad deal for you otherwise. Allow me to air all my grievances.

The typical workday: pretty standard for most of the jobs mentioned above. Keep in mind that advancement is a lie, as they'll farm out all promotion potential to other entrants. The company wants you to work in that entry level position as long as they are able to keep you, which helps explain their high turnover rate.

The pay: for a typical service agent, you are working at a couple dollars higher than minimum wage. That's how it is, and that's how it stays. The end of year performance reviews bump up your salary by pennies on the dollar, if that. My coworkers complain about finishing the review and getting nothing, due to "it not being in the budget." That is unbelievable, considering the price these contracts are agreed upon. Promotions are anemic, if they do happen; managers make only a couple dollars more than a service agent. 

Benefits and time off: ABYSMAL. 
The benefits programs they do have are priced too highly. Do not get insurance through the company. 
On another note; vacation time, sick days, and days off are merged into "paid time off," where you accrue one day after a month.

Please, unless it is absolutely necessary, don't take a job with this company. There are details I can't embellish, so please trust me when I say that they don't deserve your work.

What is the best part of working at the company?
I’ve had a positive experience working here, and one of the standout aspects of my role has been the leadership. My director is truly exceptional—supportive, approachable, and genuinely invested in both the team’s success and individual growth. Having that kind of leadership makes a meaningful difference in day-to-day work and long-term development.

The company provides solid opportunities to build skills and collaborate across teams, and I’ve appreciated being part of an environment that encourages learning and adaptability. Like any organization, there are areas that could continue to evolve, but strong leadership sets a great foundation for progress.

Overall, my experience has been shaped in a very positive way by the people I work with—especially my director—and that’s something I value highly.

What is the most stressful part about working at the company?
The most stressful part of the job is managing tight deadlines and shifting priorities, but it’s also helped me become more organized and adaptable. The role can involve periods of high workload and fast turnaround times, which require strong prioritization and focus.

What is the work environment and culture like at the company?
  The culture is supportive and driven, with a strong emphasis on teamwork and continuous learning.

If you possess any self respect, dignity,  integrity or a college degree (despite job description) this company is NOT for you. Any position held will be as a contractor for a client typically in corporate America or a law firm. If either field is of interest long-term, employment can be insightful before a committed investment.

Business professional dress at all times even if expressed otherwise.

Insufficient training, poor professionalism, no job security. Inexperienced management with no real authority to lead. Unclear but closely held ideas and questionable practices. Disgenuine and insincere display of support from company and client. 

Specifically for entry level but generally for  contractors, don't present having a life outside of the job. Personal crisis or tragedy is not tolerated. Perceived distraction will be an infraction later if ANY mistakes are made. Voicing concerns or standing up for oneself will result in daily covert backlash.

The client is the client and can make complaints and requests for termination without reason or notice, and will do so, especially if intimidated. 

Always smile, keep head low, speak when spoken to and only about work, don't share personal information, ask how high to jump and be driven to succeed by any means.

I recently had the opportunity to work with IST Management, and unfortunately, my experience did not meet expectations. Despite their claims of professionalism and high standards, several aspects of their service left much to be desired.

Firstly, the communication from their team was consistently slow and unclear. It was often difficult to get timely responses to queries or resolve issues efficiently. This created unnecessary delays and confusion throughout the process. 

Secondly, the level of support provided was far below what was promised. When issues did arise, the solutions offered were either inadequate or took longer to implement than expected. This lack of effective problem-solving was frustrating and added stress to an otherwise straightforward project.

Lastly, the overall organization of their processes seemed disjointed. From project management to coordination, it felt as though there was a lack of proper oversight, which led to confusion and inefficiencies.

While I acknowledge that every company can face challenges, the persistent lack of professionalism and quality control with IST Management makes it difficult for me to recommend their services. I hope they can address these concerns and improve their approach moving forward.

Horrible horrible HORRIBLE management. My manager lied about her hours constantly! She would come in late everyday and change them in the computer. She would leave on her lunch for doctors appointments and be gone for hours and not even clock out. She tried to tell our regional manager I didn’t know how to work yet she didn’t know the basics of management. She couldn’t communicate. She couldn’t even call or text to fire me, she just stopped replying. And our regional manager was no help either. He never listened to me when I told him the problems that were happening. I loved the job itself but the company IST was just awful. I loved working at the law firm and the attorneys were great but she made is awful working there. They also promised to switch me to part time because I am a college student and working 8-5 everyday was becoming to much, which they never did and ended up “firing me” instead. I was very clear when they hired me that school may change my availability yet they ignored that. She would also treat the attorneys and legal assistants bad and bad mouth them behind their backs to me. Ist needs some new management. I feel bad for the person who took my place. That’s a good job for college students but the end of the road managers made it not so great of a work environment.

Working for IST Management Services has been an exceptional experience from day one. This company is built on strong values, genuine leadership, and a culture that puts people first. Our CEO is a down‑to‑earth, get‑things‑done, family‑oriented leader whose authenticity sets the tone for the entire organization. Every interaction I’ve had with the corporate office has been welcoming, respectful, and supportive — it’s clear they care about their employees just as much as they care about their clients.
My ROM embodies that same energy and commitment. He treats his team like family, leads by example, and is fully invested in helping employees grow. If you’re willing to learn, work hard, and push yourself, he will guide you, challenge you, and help you progress to higher levels. His only goal is to see his people succeed.
The pay is competitive, the clients are great, and while every region has a few managers with strong personalities, they each contribute something unique that adds character to the workplace. At the end of the day, IST is a company that offers opportunity, growth, stability, and a culture where hard work is truly recognized.
I’m proud to be part of IST and highly recommend it to anyone looking for a company where you’re valued, supported, and encouraged to reach your full potential.

Top Job Titles	Average Salary
Call center supervisor 19 salaries reported	$26.24 per hour
Service technician 4 salaries reported	$14.88 per hour
Office assistant 4 salaries reported	$19.56 per hour
Office clerk 4 salaries reported	$19.00 per hour
Support specialist 3 salaries reported	$15.00 per hour

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