call center representative

client coordinator

customer specialist

it technician

hardware technician

Iconic Results

What is the best part of working at the company?
The great training and teamwork within you colleges/coworkers within it was an amazing opportunity to work with Iconic Results 

What is the most stressful part about working at the company?
Making sure each prospect you spoke with was initially available to speak with available brokage company in their area we would transfer prospects thereafter fulfilled a quick few questions to verify that they were eligible for current homeowners availability for lower interest rates payout refinance and etc

What is the work environment and culture like at the company?
It was very welcoming and exciting fast paced just perfect for me but I did start with company a week prior to COVID and we all started to work remotely which was just as interesting they had everything under control with chats etc to always have a manager available for any mishaps which way very rare as long as you fulfilled the job correctly as you were trained to do so which training was amazing very detail oriented and educational for position 

What is a typical day like for you at the company?
Consistent outbound calls via automated dialer system conversating consistently with prospects building repore and fulfilling questionnaires to transfer consistently all day to different brokage companies throughout the United States to assist homeowners on any lower availability within their current brokage company

All the new leads go to full time employees and they start u at part time. U have to hit ur goals 4 weeks in a row to bonus and u have to bonus 4 times in a row to get an hourly pay raise as well as to be considered for full time. They have an a.m. Shift part-time as well as a p.m. shift part-time and there are only a couple of employees on each part time shift that hit their weekly goals and bonuses and that's only because they suck up to the managers and the managers like them. If the managers don't like you then you won't produce and you will easily be weeded out. Even if you hit a bonus it's only $100 more on your check that's before taxes. The company does not like to show the employees it's appreciation and will very often take away daily spiffs earned from you any chance that they can. I worked there 8 months and never bonus once. They micromanage each sale and if you mess up one word where you didn't follow the script verbatim, then you lose the sale even though they get paid for it. The owner gives all the spiff money to the managers and if they find a reason to not pay you then they get to keep it and you lose out.

It really disheartens me that people have said anything negative about Iconic as everyone from Management to the Owners are as nice as can be.  Yes the expect you to maintain a quota, show up to work on time, maintain phone etiquette, and be respectful to all others.  

I see people speak about complaining about leads, answering machines and maintaining quota, I hit it every time for months and never lost commissions on a sale without understanding why and typically it was my fault, the QA manager explained it very well.  

I never had a problem with anything there, you expect to get a lot of answering machines your in sales, people really need to look at there expectations and ask if they are realistic.  Asking a sales person to maintain a sales quota, really you are going to argue that?  

Its hard to find companies such as this that actually care about you and your life.  Keep doing what your doing Iconic.

I have worked in many different environments and with different groups of people. BY FAR this is one of the best groups of people I have ever worked with.  Every minute of every day we are constantly encouraged and recognized for the hard work we put in. We are not only recognized by our individual supervisors but also by the entire company the next day at our morning meeting.  I have the flexibility to work from home as I so desire,  and yet we constantly are in touch with our entire team through a phone application.  If I have questions I have a couple dozen people or more I can find out the answer from. We are one big team who encourages and helps one another succeed!  No egos and attitudes will help you here.  Work hard and you WILL be rewarded for it.

I loved working for Iconic Results. I wish I could still work there. Unfortunately, I had to relocate and am confident I would still work there had it not been for the relocation. Iconic is a fast-paced, lively and fun environment to work in. This job gave me the experience needed to be successful in the business world moving forward. My main function was to train new employees and to provide continued training to current employees. My favorite part about this job was the fact that you could come in with no experience and still excel within the company. Upper management was fair and provided guidance whenever I needed it. I was able to act independently and bring my own ideas to life when the opportunity presented itself. I would recommend working here any day!

My time working with Iconic Results was commending. It was as much fast paced as you wanted it to be and i'll explain. We got our normal hourly pay which was nice but the best part about the job was the commission! I got paid for every "sell" and was able to move up in bracket(tears) pay raises based upon how many sells I did for the pay period. So essentially, the more and harder you work being fast passed and motivated, the more money you made. Plus on top of all that, they had a great staff including the managers which were there for us at our disposal. I would definitely work there again.

They train you for four days than throw u on the floor. Refinancing mortgage. If you dont get 5 transfers or more a day with in a week. They will fire you. I hadn’t been the three weeks. First week that I didnt get transfers they tried to fire me but i quit before they did. They start acting like your not nothing if your not making them money. Plus they tell u get commission after 5 sells hut really it after 15. So not to many people are getting the commission, but they are getting their money.

Over worked and underpayed for the most part as a System Admin. Because it's a call center, employees enter and leave the company as if a revolving door was installed at the front. Management has little experience working with IT and managing an IT department. Unrealistic expectations led to burnout fairly quickly and any downtime that occurred was very short. Not a place I would recommend working at as either a call floor agent or a IT person.

3 years with a company has never felt so amazing. The entire crew top to bottom: Owner, all admin, tech and our quality assurance team and each and every one of the reps... Are so amazing. Helping hands everywhere you turn. They really understand a family environment. I could not have found a better place. From working retail most of my younger adult life.... I am so glad I found ICONIC. If you want a company that cares pays you right and understands that life happens This is the place. I love it here

I loved my time I spent working for and with the bosses and supervisors of Iconic Results. The managers made working there a fun and great experience. They are very open minded and understanding of unexpected life events that sometimes occur.
There is always someone there willing to listen, a great support team. They celebrate everyone's achievements.
I honestly miss everyone I worked with and for and wish them all the best.
Excellent company to work for.

Top Job Titles	Average Salary
Call center representative 7 salaries reported	$23.75 per hour
Client coordinator 27 salaries reported	$21.41 per hour
Customer specialist 10 salaries reported	$20.00 per hour
It technician 3 salaries reported	$20.46 per hour
Hardware technician 1 salary reported	$16.50 per hour

Working at Iconic Results: Company Overview and Reviews

Iconic Results

Iconic Results Ratings

Popular jobs at Iconic Results

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected