member services representative

finance officer

loan officer

philanthropy manager

dealer

Idaho Central Credit Union

Overall a good place to land, pay is absolutely lower in most cases compared to brokers, we did have pretty good benefits. Best part as an mlo is the operations staff, You ever have questions you can get them answered very quickly and everyone is always in a good mood. Downside is your direct support staff is extremely minimal despite coordinators/assistances being very slow at times, their manager has restricted the amount of work they are allow to assist their LOs with based on the LOs production for the previous 6 months. I always thought that if they can help the LOs who are getting started more, especially on the backend busy work, urgent easy requests, responses to members when needed about processing items, or even help with social media, wouldn’t the LO have more time to network, and build their pipeline? Instead of spending hours on work that they are more than willing to pay their coordinator to do? Sorry, tangent but this didn’t make sense to me. 

Most direct sales managers are great, next level up was easy going with me personally. I did see him act very condescending, arrogant, dominating, to other employees very openly (I think on purpose to attempt humiliate ) often because managers or employees would inquire or question or even recommend a better way of doing things. So direct upper management really have their head in the clouds sometimes and I often had the impression, they preferred not knowing the real issues, how their employees were struggling or worried, or overwhelmed with changing rules. They would rather have a weekly meeting to talk have everyone go around doing a shout-out, “what is bringing you all joy, what are you thankful for” instead of discussing changing guidelines, employee concerns, really taking in our ideas, I think they have good intentions but they need assistants and so they can ALSO not get so stuck on silly busy work that they can’t get to big picture items. Overall, the entire company has a great culture. They take great care of their employees, they usually have pretty great products that make selling a piece of cake. I think overall you will enjoy working here but like any place, there are some pieces that are missing or are broken that could easily be fixed once those pieces are found. 



If you’ve ever been on a plane before and you’re waiting on the tarmac for takeoff that’s what it’s like working at other financial institutions. Meaning, you’re just sitting there - it’s stagnant. 

Working at Idaho Central is the liftoff and thrust you feel as you’re pushed back against your seat multiplied by 100x. It’s trajectory and thrust is like a rocket ship 🚀. 

There are good days and bad days, like any place you will work - don’t fool yourself. But the good far exceed the bad. I find passion in what I do and love to help our business members achieve their definition of financial success. 

I’ve worked other jobs where I loathed coming to work, not here though. There is a reason why Idaho Central continues to be voted The Best Place to Work in Idaho. It’s true. 

It’s not for everyone, but it is for me. I highly recommend Idaho Central as a long term career move. You might get paid more monetarily somewhere else, but culture has a value as well. I’ve put an intrinsic value on culture. That value doesn’t show up in a paycheck, but it shows up in the quality of life you are seeking. It shows up when I’m able to be at my children’s events and when I come home from work in a good mood because I know I made an impact that day. 

Idaho Central is a rocket ship that is already climbing towards the moon, but is willing and able to pick people up along the way because they want everyone to be able to enjoy the ride. 



Good company to work for with benefits and PTO, but the management team you’re under could lead to disaster. My direct supervisor was completely unprofessional, but glorified by higher ups making any concern about her behavior null and void with them chalking it up to “culture”. THEY WILL TREAT YOU DIFFERENTLY IF YOU DON’T SEE A FUTURE WITH ICCU! When it comes to school or mention of other career paths, they will immediately start to treat you differently and only focus on growth and development of other team members while also letting things slide with them. If you’re interested in exploring a career outside of ICCU, I’d stay quiet about it until you’re ready to leave or they will try to push you out. It was great in the beginning, until the newness wares off and true colors start showing. Supervisors were allowed to hang out with their tellers outside of work and that gets messy. It lead to cliques and favoritism that drove many people at my branch away. They don’t like team members standing up for what is right when it involves someone that they consider a friend. If you can block that all out or get under a better management team, you’ll be fine. 

ICCU was a great place to work for and definitely taught me how to expand my professionalism in a work place. A typical work day was filled with very pleasant members calling in needing help. I loved interacting with them and getting to know them. They taught me many jokes and life lesson. Occasionally you would get an upset member that seemed to make your day harder. In my mind they made me learn to be more patient and understanding as you never know what they are going through at that point in time. The management was so friendly and made you feel that they actually cared for you. They helped me to strive to be a better version of myself. The people I worked with became great friends to me, inside and outside of work. If I ever needed anything they helped me. The hardest part of the job was sitting down all the time but I was able to look at the positive of it and when it was slow and I had completed my current tasks I would read books. I loved getting to know our members, team members, and especially gaining knowledge in the banking industry.

I have greatly enjoyed working with Idaho Central Credit Union. The management team really helped me gain experience in many different fields of my job. I was given weekly and monthly reports for my specific branch. I was able to assist in training our new employees. I worked very closely with management creating monthly marketing event for the branch. I quickly became the person seasoned employees came to with questions and for help on their projects. I loved being in a team environment and working with so many different types of personalities. The hardest part of my job was not always having control over my success. With working with other departments, their success became my success and when there were issues in getting those departments successful, it created a strain with myself since I worked face to face with our members. Learning how to keep the negative experience a positive one for our members was the most difficult challenge to learn.

I love working at ICCU, and working for the company truly feels like an honor! I took my job very seriously, and was top agent of the month for multiple months in a row. The call flow expectations were less than healthy though….I consistently took over 100 calls a day back to back and as much as I was able to pull it off, that is not beneficial to anyone’s mental heath or work ethic. After months of being promised promotion or even general recognition I was presented an incredible opportunity I couldn’t pass up….after handing in my resignation I was immediately offered the promotions I was previously being promised. It was even admitted I was kept in my current position (although I wasn’t happy) because I was “too good at it” but had they known I was going to leave due to being unhappy they would have “offered sooner” As much as I love the company and loved working there that caused me to believe they do not care about the employees best interest before their own. 

To anyone wanting to work at ICCU, I would caution you. As far as call center atmosphere, they do a really good job. They are very understanding. You could be on a call for 4 hours will no repercussions. ICCU does value their members which is really nice to see. However they really try to push the "culture" on you as an employer and at first it's awesome. They throw parties, give out free stuff, and really make you feel special. But the longer you stay, you start to see the cracks and poor management. There is lots of favoritism and even though you are working your hardest they only promote you if you're kissing upper managements butt. I saw lots of amazing workers leave because they got burn out and felt extremely underappreciated. From what I have heard, this has become a bigger issue in more recent years then it was a couple years ago. The best part of working at ICCU was gaining a huge amount of financial knowledge in a short amount of time. I left being able to handle my own finances better. 

I enjoyed my time at the credit union. They are referral driven, so you have to hit your numbers in order to promote anywhere. And if you don't hit your numbers you could get in trouble, if not terminated. I was told I would work "some" Saturday's, I have worked a month worth of Saturday's, with only two off. If you're in branch, you're going to work 2 or more Saturday's a month. If I had any problems or concerns, I would rather go to my branch manager or assistant manager instead of my direct manager. I loved my co workers, and the culture, I just never felt like I completely fit in, and from my point of view, the better you got with your direct manager the quicker you would promote. I felt like I couldn't go to my direct manager with any questions or concerns, and that was the hardest part of my job. The best part about it was getting to know the members, and having them know you. 

As with most employers, the job is what you make of it.  If you have a positive, "I want to learn" attitude, then you will be successful.  There are many internal opportunities available to team members.  In my experience, internal movement and promotions are encouraged.  It is possible to get in on the ground floor and work your way up.  From what I have seen, ICCU is very employee-oriented and has been extremely  generous during the COVID-19 shutdown.  The gifts we've received have been pretty awesome, actually.  I'm proud to be part of the Green Team!

The culture in my department is great. I enjoyed the training, and the information and knowledge is really great to have in my daily life. The job is pretty easy and low stress for me, but I can never leave my desk or cubicle unless it is set in my schedule, which sucks. I wish there was more flexibility and trust in my ability to do my job; it very much seems like the people making the rules expect us to abuse any freedom or flexibility we have which drives me insane. The break rooms are great; massage chairs, video games, and free coffee. 

Top Job Titles	Average Salary
Member services representative 67 salaries reported	$19.00 per hour
Finance officer 9 salaries reported	$23.00 per hour
Loan officer 5 salaries reported	$56,500 per year
Philanthropy manager 3 salaries reported	$65,356 per year
Dealer 6 salaries reported	$80,633 per year

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