sales consultant

inside sales representative

nurse practitioner

client coordinator

registered nurse

Ideal Image

Overall, I do believe in Ideal Image's product (laser hair removal). I have seen it work and I have completed it on myself. With that being said, there are people out there who are not the best candidates for this procedure. It depends on skin type and hair color, among many other things. These are things that should definitely be considered and talked about during the consultation. And, of course, you have to be compliant. The consultant (sales person) should explain all of this to you. Now, is all of this info given to you in a consultation before you hand over the money.....majority of the time...NO!!! In my opinion, there are very few consultants with morals at this company and the ones that do have morals get fired! They have the highest turnover rate for consultants and managers I have ever seen. Management is very inconsistent. You can go for months doing something the way you were told and then, all of a sudden, you are handed a corrective action form or being "spoke to". They never bother to ask you if you were aware of a new policy or change or even what your previous manager communicated to you. They make changes constantly and if you are not aware of them somehow it's your fault. It's all about power and money. Most of the decisions made come from people you will never meet. As a nurse, the hours are definitely a plus when compared to working a hospital floor. But the way they sell you the job does not portray it correctly. They say it is like a 9-5 job, etc. and technically it is. If the consultant makes a sell at the end of the day someone is expected to stay and treat this person and you are expected to fit these treatments in all day. You could have a slam packed schedule but they still want you to fit in "1st time treatments". With the type of person I am, I could never agree with this. I will always take my time to insure the Guest fully understands all aspects of the treatment and I complete a safe, effective, and thorough treatment. Management does not appear to care about this. I have never seen a manager step behind treatment doors to see what we do as nurses. As nurses, we are the ones who review the medical history and any possible contraindications. Once we sign our name to that paper we are stating that person is clear for treatment (a MD will review the chart at a later date, state laws determine how much has to be overseen by the MD). During the 1st treatment, we also have to review exactly what happens during treatment, the process and what to expect during the next 8 weeks, what you can and cannot do during the 18 month treatment span. Does management take all of this into consideration??? I highly doubt it because if they did they would not state it can be done in 10 minutes. Now, if the nurses have ample time to fit in a treatment, that is understandable but it is very rare. In my experience, the main reason they almost demand that these 1st treatments are completed is to insure that the Guest is locked into the contract and most likely will not receive a full refund if they decide to no longer continue treatments. There are so many factors that they do not consider when they decide how you as a nurse should do your job. They also expect you to cover other nurses' schedules. It is very hard to get time off even though you do receive PTO. They normally want you to have your schedule covered or request a traveling nurse but there are a lot of stipulations to that. The way PTO is handled between different managers is also very inconsistent. I did find that nurses in other locations had no problem getting time off or were told to handle it in ways that I had been told were a last resort. They also want the nurses to participate in the sales. This is another thing that you will not be told prior to starting your job. In general, they treat their employees very poor. Now, if they like you, they will appear to fight for you, but the minute they feel you have crossed them in any way you are out the door! And when I say crossed, I mean it could be as simple as voicing your opinion or standing for what you believe in. No company or job is perfect and I know that but unfortunately, I have seen this company treat very good employees who have put everything they have in this job like they were nothing. And this has happened more than I would like to say. I have personally never been treated as badly by a company than the way I was treated at Ideal Image. They are very money hungry and all they care about is how they can make more but in turn they put customer satisfaction and service out the door, along with their employees. The prices are outrageous and continue to go up. And they wonder why the consultant cannot close a sale! I understand this is a business and money has to be made but there is no balance between the medical and sales aspects of this job. I will say the pay is above average for a nurse but trust me there is a reason behind that. Please take a lot of consideration before accepting any position with this company.

I have to applaud the home office in Tampa who is clearly making an attempt at damage control with bad employee reviews. This is the perfect example of how unauthentic this company bahaves. I honestly believe those saying this is the "best company"  either don't have a college education or have never worked for a real company with morals, values and ethics. 

My biggest career mistake was accepting a position as a sales consultant with Ideal Image. Soon after beginning employment I was exposed to:

1. HIGH TURNOVER:  I have never seen a company with so many open positions and no, this is not due to company expansion. It speaks volumes the company cannot hold onto employees....run the other way! If you voice any concern you will eventually get fired. The only consultants safe are those who keep their mouths shut and eyes down. 

2. UNETHICAL BEHAVIOR by sales consultants and management. There have been countless times management verbally said they wanted me to sell to 'guests' who were not canidates for laser hair removal. I have also experienced sales consultants selling to unqualified 'guests' simply to help their closing percent to keep managers off their backs. Management expects you to do whatever it takes to get the 'guest' to make the purchase that day and this includes omitting important information to the consumer to get them to purchase. Now, keep in mind this is a medical procedure that can costs  thousands of dollars, how you can expect everyone to make that decision on the spot is insane! If you intend to sell with morals and values in an ethical manner this company is not for you. 

3. OUT OF POCKET EXPENSES: As a consultant you will be responsible for paying for any financing fees all the way up to 21% of the purchase price. You will also be responsible to pay for the "free" products given to the 'guest' who purchased up to $400+. 

4. ILLEGAL PAY CHANGE: It can be expected changes will occur when new owners take over a company. However, it is not expected these changes would occur in an illegal manner. Ideal Image changed the pay from a $3000 draw, hourly, overtime and commission pay scale to a $3000 draw, commission (made the commission more difficult to achieve), and the consultant was now responsible for "free" products and increased financing fees. For those of us putting in a lot of extra hours this is an extreme paycut. Here's where the problem really starts....the pay change was done WITHOUT WRITTEN NOTICE! This is illegal. Consultants noticed their commission checks were short thousands of dollars. It wasn't until consultants showed concern that the corporate office finally sent out the written notice. Some consultants have gotten lawyers to get their money back. 

5. UNQUALIFIED MANAGEMENT: No college degree is needed to be hired. My manager couldn't manage her way out of a paperbag, but she is great at trying to force you to sell to those unqualified to receive laser hair removal. The National Director of the East refers to herself as "Queen Bee" and your "Superior". In my professional career I have never had a manager refer to themselves as a "Superior". It's just laughable. 

6. NO WORK/LIFE BALANCE: This job requires you to work Tue-Sat and the last Sunday and Monday of the month. They also expect you to extend your work day on the last Saturday of the month, as well as, staying after business hours to get first time treatments in. There have been many times I have been told I'm to work on days off; you'll never be asked, always told.  If you expect to have any life outside of work, think again! You can expect to work 60-80 hours a week. This job will have a negative impact on your personal life with friends, family, boyfriends/husbands/children. You'll notice your health and mindset will take a complete downturn. No money in life is worth this. 

7. PTO YOU CAN'T TAKE: You'll have PTO days you won't be able to use because the company can't go a minute without a sales consultant in your center. Even if you put your PTO in months ahead of time, it will not mean you will be given the day off. 

8. JOB THREATS: It is common to receive emails stating you're "replaceable" and "there are many girls who would love your job". There's nothing worse than feeling you may lose your job everyday  you go to work. The reality is, if you want to know if you'll be getting fired the company will place your job on the internet! 

9. NO OPPORTUNITY FOR PROMOTION: Consultants don't get promoted because there's nowhere to go! 


I am embarrassed to say I work for Ideal Image! I would never suggest anyone to go here to receive laser hair removal due to their unethical practices. I wouldn't suggest my worst enemy to be employed here! If you're educated and want a real career I encourage you to look elsewhere! I can't get away from this company fast enough!

I was first told that this was an amazing company to work for and it will be a life changing job. It seemed very true at first, I was flown to Wisconsin for training under my regional manager. I then trained for an additional week during the opening of the Dayton office. The more time I spent with her (Sara) I learned how much she didnt know anything about the job she hired me for, all she cared about was how much money is being made, not how the guests are treated.  We opened the Columbus location in September 2012. Sales were booming, guests first treatments were going great. My position was to make everything run smoothly, to be the liason between the sales consultants and the nurse practitioners that did the treatments. I constantly felt like a circus act, juggling the wants and needs of everyone and the attitudes.  After a few months went by I got use to the drama.  But one thing I couldnt get use to was the unfair way the guests were treated. New Guests that sign up took priority over Existing guests treatments because we were told after a sale they need to be treated ASAP so if they want  to cancel they CAN'T because they signed a contract and started treatment.  They also raised prices in February due to the new products. We were trained to tell the guests they were complimentary, but we charged them way more!! One thing everyone should know is that there were ALOT OF GUESTS that were treated on the the YAG(laser machine for dark skin types) that started getting skin circles!!! They tell you that this will go away, IT WILL NOT GO AWAY UNLESS YOU USE BLEACHING CREAM WHICH CAN CAUSE EVEN MORE PROBLEMS. the contract you sign keeps you from being able to sue for this complication!!!! As soon as I saw this happen to a handful of guests I stopped gettin my free treatments, I was scared I would have negative results as well!!!  The schedule was a joke, due to always trying to fit in all the new guests, it pushed back our schedule.  We stayed late almost every night. Not just that but if someone needed to reschedule or if we had to reschedule due to being so behind we were scheduling weeks out, which means the guests treatments werent going to be as benificial because they were outside their treatment window!!!! This place is so full of DRAMA!!! In January one of the Nurse Practitioners was fired due to allegations by the other girls not liking her and making false reports to corporate that she was drinking alcohol on the job!!!  Second one of the Lead Consultants was fired due to allegations about drugs/ not completely disclosed reasons even tho she was the best performing consultant but the regional manager always acted threatened by her.  They hired another girl for Guest Services, she was told she would have 30+ hours a week, she was lied to. She was only schedule 10 hrs a week for 2 months until I stopped working there.  This is the most stressful place. Do not, I repeat, do not get involved with this horrible place.  As of February They changed the bonus structure due to the new CEO, I thought things would be better, but they got SOOOOO MUCH WORSE. All of the goals that were set for bonus structure were completely unreachable. This was obviously stressful to know that we can work as hard as possible but will no longer be getting paid as much becuase they want more money in the corporate pockets. Because of the new requirements and Due to being worked like a slave, the 2nd nurse practitioner quit last month because she couldnt take the stress of doing 40+ treatments by herself all day working open past close. If you voice a concern or complaint look out, it's better to fire you than to take your concerns seriously. It looks like a great employment opportunity on the outside but it's HELL on the inside. EVERYONE STAY FAR FAR AWAY!!! I WOULDNT RECOMMEND MY WORST ENEMY TO WORK HERE! THE GIRLS THAT ARE LEFT OVER ARE TERRIBLE! THEY LIE AND ACT FAKE TO YOUR FACE. AND IF YOU DONT WANT TO BE TREATED LIKE A IDEAL IMAGE SLAVE THEN YOU WILL BE FORCED OUT. 

Pros:
I used to love working here. Some of us work from home, but even the ones in the home office contact center have a great vibe. Everyone gets along and helps each other to succeed, we celebrate each other's wins, we encourage each other when someone has a difficult day, and our management is largely supportive. Everyone stays busy, but we're never too busy to help out someone who needs it. CCAs work on uncapped commissions, although the dollar amount has drastically decreased lately. We also have friendly competitions nearly daily, with opportunities for extra money or time off. We receive free treatments throughout the year just for being employees of Ideal Image. We get our schedules a month at a time, a few weeks in advance. Unlike any office I've ever worked in, everyone is happy and not a single person is toxic, except for paranoid management.

The bad:
The company seems to be everchanging, and keeping up with it is difficult. Just since I've been there, we've seen the replacements of at least five higher-ups. Our metrics and rules of engagement are also constantly changing, and it seems there's a new email at least weekly, detailing the new rules that didn't need changing in the first place. Easily my biggest complaint is the amount of micromanaging that's done in the contact center. I've been in sales my entire professional life, and I've never dealt with such insane metrics that are so strictly monitored and reported so frequently. We get screenshots constantly to question the number of times we log out of the phones, the number of texts we're sending out each day, etc. We're also constantly negatively reminded of the repercussions if we don't hit the daily metrics. There is no consideration given for the learning curve involved with the countless systems we use.
Minimum metrics have ballooned in the past few months after we hired an executive who oversaw the failure of a spine-correction practice, We are now expected to make 130 calls every day, without exception. The calls cannot be of any quality if we have to make 130 every single day. Customers will feel rushed and pushed aside. Team leads and the office manager want everyone at 100% despite the countless apps, views, reports, campaigns, etc. that each person has to get accustomed to in order to be more efficient. It seems that we're always hiring more salespeople, rather than better training the ones we have and allowing them to make more money. Hiring more people does not bring in more leads, and management needs to understand that. This is the only salary/commission job I've ever had that requires clocking in and out. The schedules vary, meaning sometimes we work at 7:30 in the morning, and sometimes we work until 10 at night. Weekends are also mandatory. Most of the people in the contact center have been there for only a couple of months. This isn't necessarily a negative, but it did make me think twice before accepting the offer for employment. I eventually found out it's because commissions were halved just before I joined.

When I first started Ideal image as a Center Manager(CM), they were on their 2nd CEO and just hiring CM’s for the first time. What seemed like a dream job quickly became a nightmare.I started at a small center 1/2 staffed, learning everyone’s job quickly to keep the center going. Corporate was 100% behind the staff, team lunches to celebrate REALISTIC goals, a Regional who was an amazing Sales Manager to help coach the team and team building events to bring us together. We were killing the goals! Fast forward to CEO #2 leaving. Lunches gone, staff team building gone,  goals unrealistic and a Regional who finally had enough of working  80 hours a week trying to help her centers make goal. Spirits down they hire a new Regional and doubled her territory, she failed, so enter a new CEO( Smash Burger), a new President both who say they are going to make changes but the are focused around more hours, less  employees,added Sundays, got rid of most holidays,  firing CM’s so the can spread them thin too by making Area Managers. They manage 2-4 centers with no pay raise but you CAN earn bonuses off of them all...which they have made sure they are not achievable. So if you’re lucky enough to keep your job, you will now work 80 hours 6-7 days a week and have to be on call with your computer on at home none of which you get paid overtime for. Enter Regional #3..... what a micromanaging, gas lighting bully!!! She has fired more employees for no other reason other than she doesn’t like them, lesson one: don’t disagree with her. But she is an “AR guru” and had them writing employees up for bogus reasons, lies after lies, unethical. She makes it known she is ALWAYS with the Medically Regional Director because they are a “team”. Together they will back each other up in their lies. They write up employees then tell you to deliver the Corrective Actions. If you ask HR for help because you disagree, you are next. They will send in Field Ops to “help” you but what they are really there for is to dig information up to make a list to use against employees at any given notice. One even said to me that she LOVED giving CA’s and firing people. The Regionals will pin employees up against each other by using their fear of losing their job to tell them things to use against them. Motivation is at an all time low. Providers are over worked. Managers are micromanaged and have no work life balance. The smallest territory that was #2 in the company spirals to last. Free services... you will never receive them because you are always short staffed unless you’re the Regional, she has received more services in 6 months than I received in over 2 years....Don’t work here if you want to make money, enjoy your job, have a life and want your sanity. They wrecked a great company. Shameful. One more tidbit, if you have read that they gave bonuses and then claimed the added wrong and took the bonuses out of the next paycheck before taxes, you heard right! Imagine your check with an extra $275 and then the next $500 short because they “added” wrong AND took out the full amount!!! Oh and speaking of bonuses, the goal structure changed 6 times in 2 years! 2 years!!  If you could achieve it they wanted it gone.

If you are in aesthetic consultant, this is   a review for you.

My training was for 4 weeks in length most of it was regarding emotional connections to the client. Although they want to instill a greater understanding /awareness of how to work with clients and being sensitive this was the most poorly run training that I have ever seen. It was unable to provide the salesperson with any prep for the actual job being expected (the use of salesforce is the only necessity. emotional training if it is that necessary to them should have been 1/4 of the training).

After four weeks you are pretty much put in a full-time sales position without having any real practice. 

You are tested on the how much you can sell in three months. All of the sales require a use of salesforce software. Zero of your training is on salesforce. If anything, they tell you that you are to learn it on the job as you go. Please follow along the losses of sales that you will have it because of the circumstances at hand.  

Number one you will lose at least 5 to 10 sales based on your lack of ability to work salesforce. 

You will lose 5 to 10 sales because of your lack of speed using salesforce. 

You will lose 5 to 10 sales because you're moderator supervisor teams chat person who answers your questions are not available to answer your questions while the client is waiting for an answer for things that you should have been trained on. 

You will lose 5 to 10 sales because the teams chat person was assigned to someone in your new group who physically has no idea what they're doing and cannot answer your request on time and so has to check in with his/her supervisor creating an extra step while your client is waiting for an answer.

You will be challenged by the fact that several of your managers are requesting for you to do things without speaking to each other.

You will lose sales because you are told to tell your clients that you are trained in the Botox cosmetic needle placement or at least have an idea of how the product works. your clients are mostly actually looking for comfort and reassurance as to how they will look, fit and feel with the product and you have been given zero training on it but have to find a way to explain it to them that only makes you look bad.

After four weeks of emotional training, you will find that the sales managers are only interested in coldhearted sales techniques. Even if they are emotionally invested With all the communication techniques, they are mostly only interested in pushy entrapment sales techniques.

Even better yet, your two managers in your training class are literally saying something different and going against each other while they are expecting you to play along.




A typical day would be hoping on and calling the leads provided for you. The job description says it all 150 minimum dials broken up into 8 hours easy. I was a top producer, sadly I was taken out before I was able to present my full potential. As long as you do what is asked and show up on time the commission comes with the work you put in. You will be paid based solely on your effort, nothing more nothing less the opportunity is there to make $6k - $12k a month (known from personal experience) IF and only if you are their to work. The hardest part of the job would be upper management, being you have no control
over the changes and neither do the managers so it seems. They are threatened/scared to be fired and that reflects on their team. When upper management does something against the handbook and are caught and threatened to be fired they panic and target employees to cover up their mistakes. Truly unfortunate this is the case and ever more so I was one affected by this. Pleaded for an opportunity to show I did nothing I was accused of but was instead silenced and ignored. Still can’t grasp how the reasoning for my separation was enough to let me go but others in the company were doing the exact thing I was accused of and still are after the “investigation” which took six weeks concluded. Was never verbally nor written warned I could be suspended, was simply just called into a meeting and suspended. The training manager is the most honest person to work with she puts it all out there and doesn’t sugarcoat anything. To this day even after knowing how wrong I was done with my employment I would come back and work for them if I was given the chance. It may sound cliche but I can whole heartedly say my manager, (whom sadly left the company) and my best friends who I had the pleasure of meeting while employed with the company saved my life and helped me discover my true potential. To sum it all up really quick if you are goal driven, don’t cave under the pressure of goals you set for yourself that you know you will need to work towards, and believe in yourself this is the job for you. Thank you Ideal for everything I don’t know what I would have done with out the opportunity you blessed me with, and at the end of the day I hold nothing against anyone involved with my separation. It’s all part of this thing we call life.. everything happens for a reason with or without knowing exactly why. 

No matter what your job title is at Ideal Image, your main job is to sell, sell, sell. This company doesn't care about quality customer service or even making sure customers are sold the right package for them.

A strict no refund policy means that customers are regularly sold treatments they can't actually receive, and in the clinic, you're the one who has to tell them they're not getting a refund. Does a customer want to speak to a manager or customer service? Your manager will never get a chance to visit your clinic, and they'll be spread too thin to answer any of your emails. Customer service is unreachable to both employees and customers. So, congratulations! You get to tell the customer there is no one else they can talk to directly. When they look at you like you're crazy for saying that and start threatening to sue, that's your job and your job alone to deescalate without any help or any power to actually do anything to satisfy angry customers.

Management is incredibly hands-off because they put one person in charge of half a dozen clinics, but don't worry, you'll get five emails a day from them sent out to every clinic in your region with your full name in bright red letters if you're not making sales goals - or if you're making them, but not exceeding them enough to satisfy corporate. They won't give you any formal sales training unless you're an AC, mind you, but you will be expected to pull huge sales numbers no matter what your position is, and if you can't, you can expect your hours to get slashed until you can't afford to pay the bills, even as a full-time employee.

Policies change once a month at least, and you're expected to both understand the constant changes and explain them to customers since they're never automatically notified about it. Prices raised? No-show policy less forgiving? Treatment plan recommendations changed? Good luck spinning that in a way that won't get people mad at you. The talking points sent out by corporate might as well be written by aliens with no understanding of how an actual conversation will play out, so you're on your own there.

If you're a natural born salesperson, you'll probably do great here. For everyone else who assumed a receptionist job would be a receptionist job and a nursing job would be a nursing job, there's a reason we're all jumping ship.

I worked with the company for 3 years. Initially you are excited because of the training and services offered. Super high turnover because management sucks. I would be stuck working 12 hours a day,
 with no days off because people throughout our region were always quitting. At one point I worked 23 days in a row. I became so exhausted that when I would get home from work, there were times I couldn’t even get out of my car. My manager (who started off seemingly nice when she was hired) would use the fact I was a single mom against me, say that she knows I need the money anyway so I’d better do it, and would make me feel guilty since there was nobody else to cover. After about 2 and a half years of this, I eventually started telling her no, let her know I was no longer as happy working there as I once was, and explained why. She didn’t like that and started finding ways to get rid of me. My team would tell me that she would call and ask really weird questions about me. My team and I had a very bad feeling, so I ultimately turned in my resignation. As it turned out, she was going to fire me anyway. Many people reported her to HR frequently due to abusive behavior they experienced from her as well. The company showed they do not care about their employees because she was not reprimanded or fired due to the fact our region was very profitable, despite receiving countless complaints from staff within the region. This job experience caused me deep depression and anxiety. I would say it’s a good way to get your foot in the door if you are wanting to learn more about medical aesthetics. I would recommend staying a short time, absorb as much information/training as you can, and then go work for a private practice, where you will most likely be treated as a valued employee. Since this is a commercial company, you are just another number and not appreciated.

I am typically not one to go on the internet and rate a previous employer, but my experience at Ideal Image was so overwhelmingly terrible that I wanted to give anyone considering this as a place of work some fair warning. The first month or two working there you have a naive positivity that gets knocked out of you by the end of month two. The culture within the centers and the people you work with day to day was great, but management was something along the line of toxic. Communication from upper management was often lacking, but when it did happen it was to announce a change about your job, often a major change. There were no discussions to be had because as soon as you started to speak you were interrupted. Slowly you start to wonder why you work there, but the staff in the center gives you some hope. Sometimes you would get free or discounted treatments but the rules around that changed as well. The regional management would choose favorites, intimidate people, talk over each other, and disregard that people have life outside of work. They would make changes and then when questioned about it would respond with "it is mandatory" and that was that. As a nurse you work extremely hard to get through your education, through your first job, and to find something you are passionate about. I was passionate about this industry, but I valued being treated with dignity over staying with a company that can't create a culture to keep people around for longer than a couple months. As a nurse I have never felt more disrespected and underutilized than I did at Ideal Image. They make you feel as if that degree you worked so hard for is nothing, and then treat you as if you are just some disposable retail employee that can so easily be replaced. Your opinion does not matter here, your outside life does not matter here, your hard work does not matter here, and at the end of the day you are a just a warm body that can be replaced. Overall you learn skills that can help you in an aesthetic career, but the draw backs to actually getting through the time it takes you to get there is not worth it at all. My decision to leave this company was definitely the right one.

Top Job Titles	Average Salary
Sales consultant 1 salary reported	$62,500 per year
Inside sales representative 3 salaries reported	$36,000 per year
Nurse practitioner 3 salaries reported	$48.67 per hour
Client coordinator 2 salaries reported	$17.00 per hour
Registered nurse 8 salaries reported	$32.75 per hour

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