fingerprint technician

IdentoGo

A typical day consists of finger printing people for various reasons. I normally print for TSA Pre Check, Hazmat and TWIC  cards. Most people are very nice and have the proper identification with them. Some people come in with only a drivers license or the incorrect ids. These are the people that argue with me and I must tell them what they need for me to process them. They sometimes are OK with this but there are many people who with get angry and curse at me. I am use to this after 5 years of abuse.
I love the person that I work with because he knows exactly how I feel.
The most enjoyable part of my job is meeting new people and helping them out. 

Either location has 1-2 printers managing the office. You are standing all day long printing an estimate of 180+ a day. When its 1 printer in the office you have to print double the amount for that day. The customers are half and half. Some can be polite and encouraging. Some are rude and demanding. Customers can post reviews on your performance during they time the walk in till they walk out. This was very stressful position since this was a 2 printer office. But my coworker at the time would always call in. Only perk is good way to meet people of different backgrounds, easy work, and great way to network.

What is the best part of working at the company?
There isn’t any thing good about working there

What is the most stressful part about working at the company?
All of it is stressful equipment always breaks down customers are rude managers are not supportive 

What is the work environment and culture like at the company?
Hostile working environment no help at all

What is a typical day like for you at the company?
Horrible customers are rude and nasty

The coworkers I had were amazing! But the customers we had to fingerprint were sometimes very difficult and it really wasn't worth what we were getting paid. One employee made a $1 less than the rest of us and there was no explanation as to why. The most recent manager I had was just really horrible at his job. I was hired on as part time with the promise to go full time and it just never happened.

What is the best part of working at the company?
None.  The owner was great but IDentogo is horrible


What is the most stressful part about working at the company?
The equipment breaks down all the time and you are left waiting for an hour or more for it to come back online.

What is a typical day like for you at the company?
Stressed ,  just plain stressed out

Overall I enjoyed working with this company. Due to covid and an extreme family emergency I had to fly across the United States to take care of a sick parent. Long story short, I had problems with management and the lack of understanding for the situation. Would definitely recommend the job though 

Good hours, but not worth working there for the pay. You work alone all day and have an appointment every 10 min. But you’ll never know your schedule until you go in for the day and If you only have clients from 9-10 and the site closes at 2. You leave at 10, and only get paid for an hour

I got an hour lunch!!

The offices are hot and stuffy which made me think it was a legal sweat shop because the appointment setting office loves to over book.
Pay is below a living wage yet above minimum wage.
Customers can be entitled and rude but most of them are decent people.

At IdentoGo there was a lot of Vetting information to learn. During the
Greenlight training you will eventually use all of  information you learned
in the training.

Very fast paced processing enrollments with in 6 minutes or less. Training is excellent,  both online and in person. Must like standing constant movement. Management could be better. 

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