order picker

route driver

maintenance technician

specialist

production associate

ImageFIRST Healthcare Laundry Specialists

I have had an outstanding experience working for this company. The culture is truly one of the organization's greatest strengths. Leadership is invested in employee success, communication is transparent, and team members are encouraged to collaborate, support one another, and continuously improve. It is refreshing to work for a company that genuinely values its people and creates an environment where employees can thrive both professionally and personally.

The sales training and development programs are among the best I have experienced in my career. Whether you are new to sales or an experienced professional, the company provides comprehensive sales training, ongoing coaching, mentorship, and leadership support that help employees build confidence and achieve their goals. Managers are accessible, engaged, and committed to helping their teams succeed.

One of the most impressive aspects of the organization is its commitment to internal growth and career advancement. The company actively promotes from within and provides clear pathways for professional development. Employees who demonstrate initiative and strong performance are given opportunities to take on new responsibilities, develop leadership skills, and advance their careers.

If you are looking for a company with a positive workplace culture, excellent sales training, strong leadership support, career growth opportunities, and a team-oriented environment, I would highly recommend this organization. It is a great place to build a long-term career and be surrounded by people who genuinely want to see you succeed.

What is the best part of working at the company?
There will be work every single day of the week 

What is the most stressful part about working at the company?
The worst part about working at ImageFIRST is having to handle soiled hospital linens. You’re sorting through things like blood, feces, and other bodily fluids, which can be really unpleasant even though PPE is provided. It’s not just the physical aspect but also the mental challenge of dealing with that kind of material every day. It’s definitely not for everyone.

What is the work environment and culture like at the company?
The work environment and culture at this company is nonexistent. 

What is a typical day like for you at the company?
A typical day at ImageFIRST usually starts with receiving and sorting soiled linens from hospitals and healthcare facilities. The main task involves separating different types of linens, like sheets, gowns, and towels, while wearing PPE to protect against exposure to bodily fluids such as blood or feces. 
Once sorted, the linens go through industrial washing machines, and part of the job might involve loading and unloading these machines. Afterward, the clean linens are dried, folded, and prepared for delivery back to healthcare clients. Depending on your role, you might also assist in inventory management, quality checks, or deliveries.

The work is physically demanding and fast-paced, with a strong emphasis on maintaining cleanliness and hygiene standards throughout the process. It’s a team-oriented environment, but the work can be repetitive and may involve long hours on your feet.

As a Customer Advocate you're responsible for servicing multiple medical facilities from Monday-Thursday with ocassional Fridays off if you communicate effectively with your customers.

The best part of working for ImageFIRST is that you're encouraged to develop a personal/professional relationship with your customers and to create a positive moment with every interaction. Knowing that you made someone's day is very rewarding.

One of the things I look forward to are the monthly meetings as you are developing/improving ways to better service your existing customers as well as receiving emails from the President each day with quotes that will motivate you to work harder. You're also recognized for your hard work which results in a ripple effect.

When you are a new employee expect to work long hours to develop your route. It may take some time to adjust, but once the adjustments are made your days are shorter.

Opportunities for improvement would be better communication within the branch. One example would be that if corporate has a certain expectation of us, let us know what their expectations are and follow up with what we are going to do to exceed their expectation. By being upfront with your associates you build more trust and by setting goals to exceed you build teamwork.

Company stresses values, but management does a poor job of communicating and holding each other accountable. I come in and greet the associates, print out their efficiencies from the day prior, make sure everyone is there and manage the production flow to ensure we have everything we need, washed and ready to go for the next day. I learned that it's easy, as management, to "say" a lot of things. But it's a little more challenging to "do" it. 

The General Manager is an awesome boss and awesome guy. I just feel he has a hard time holding people accountable due to his kindness. 

My co-workers are generally good people. I feel they also have a difficult time with communication and accountability. In management, it's great to be able to work with each other, but there has to be a level of personal accountability as well as the ability to hold others accountable in order to succeed and progress.  

The hardest part of my job, is not being able to make the associates more comfortable with doing what they do everyday.

The most enjoyable part of my job is doing the little things to make associates feel appreciated.

ImageFIRST is a great company with a very positive culture that truly values its associates and prioritizes safety. The organization promotes excellent collaboration among team members and across departments, creating a respectful and supportive work environment where employees feel valued and heard.

The company provides strong growth opportunities and encourages continuous development, making it an excellent place for individuals who want to be challenged, learn, and advance their careers. Leadership demonstrates a genuine commitment to associate success, engagement, and well-being.

In addition, ImageFIRST offers excellent benefits and meaningful opportunities for advancement for employees who are motivated and driven. Overall, it is a strong organization for anyone looking to grow professionally while working in a collaborative, people-focused culture.

You have a good day when you don’t have to communicate with the GM, BM and new Production supervisor . There is so much turnover in NC due to a judgmental and arrogant general manager! The way he speaks to employees and talks behind there backs is something the corporate office needs to fix but they won’t. If you know someone then your golden. You can move up fast if your family or know someone in management. If the corporate office would take the time to stop in and speak with the associates they would understand that working for that hateful person is worse than nightmare itself! As a former employee the way they keep you around is the money BUT they bash you and talk down on you is there way of managing you instead of coaching and trying to better you as a person but no there egos are way to high to recognize or reward employees when they do good.  Lastly Human Resources is suppose to be someone you can go to and discuss things with , that’s not the case here. You tell her something the minute you walk out the office she runs to the general manager and tells him.  Only way she has a job is because she is at his will anytime.  Same for the branch manager who is worthless. Emails is all they do! 

The job is very easy..... but there are more temporary employees than employees that are hires directly in through company.. temps do not want to work all they do is talk with one another and play on their phones managers do not care.. management is harder on the hired in employees than they are on the temporary employees.. there is 100% favoritism shown to employees that kiss up to the managers. Management doesn't like it when you tell them that they don't know what they're doing and if you do tell them that then they will take you from the position that you were hired from and put you in a different department in hopes that you would quit.. management does not know how to control their feelings and they take it out on their employees..if you want to get any overtime you must kiss up to management in order to get overtime if you can't do that then you don't get any overtime. Management does not help with the production on the floor they just walk around and talk and laugh with certain employees

there’s no proper communication between managers when it comes to HR and managers it’s just radio silent. The only time the company actually shows to care about their employees is if they get called and told that codes coming so they have to make it look like you know they aren’t shipments and shipments behind like they normally are Or the bosses bosses bosses are coming in or someone trying to buy a laundry line from them it’s the only time they actually clean the place up and show that they care. They literally change the rules every  day it sits there even on here it says Monday through Friday weekends off, but no, they changed that it’s Monday through Saturday now they will work you over your 40 hours and not care and then say they’ll fire you for it and then when you ask for a day off days in advance or even months in advance, they will deny you. They don’t care about their employees mental health whatsoever that place is the definition of all they care about is money money money money money money money 

You're hauling thousands of pounds of often bloody and soiled linen in massive heavy containers for modest hourly pay for often 10-12 hour days. They expect you not only to manage your entire customer base but also you have to come in early and also build out your route since they can't be bothered to actually fulfill their end of that bargain and give you the supplies you need on a daily basis. You will be expected to respond to client emails and phone calls outside of business hours, and the commission they promised you during your interview will be significantly less than advertised and may just put you at less than what you were earning on the hourly wage working 60 hour weeks with overtime. Ontop of this all the business practices they implement are unethical constantly surprising the customers on your route with massive price hikes where you get to be the mouthpiece and receive all of the frustration.

Typical day is between 8-12hrs depending on the route.    
The work is not really hard but you need to be an organized individual.  Most of the management team is hands off and they would rather not have to do "delivery work", management staff does not support their drivers.  The management style is top down what the "boss" says goes most of the ideas or suggestions from the subordinates are glanced over briefly and ignored. The most difficult part of the job is the added tasks that running a route now includes, it is no longer just deliver the product interact with your customer and get a signature.  You have to give surveys, scan garments i.e. labcoats and scrubs both clean and dirty which adds time to your day.  The most enjoyable part of the job is interacting with  fellow drivers and the staff in the warehouse.  The pay is a challenge because if you lose stops you lose money, this happens from time to time when new accounts are introduced and there are mergers.

Top Job Titles	Average Salary
Order picker 135 salaries reported	$32.62 per hour
Route driver 2 salaries reported	$27.75 per hour
Maintenance technician 7 salaries reported	$35.71 per hour
Specialist 6 salaries reported	$29.08 per hour
Production associate 5 salaries reported	$17.91 per hour

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