healthcare customer service representative

document processor

customer advocate

scanner

warehouse/driver

Imagenet

I worked in the Kent, WA branch for just under 3 years before I was let go due to downsizing. This job is a dead-end endeavor and you will be wasting your time working here. There is no potential for advancement within the company, no overtime, reduced work hours when theres not a lot of work, no potential for a raise, and the benefits are very basic. My mental health took a huge toll at this job with my time here. Many things over the course I worked here had to be axed because management realized they can get away with treating their employees like robots.

Favoritism among specific staff was very apparent. You cannot talk at all during work and you will be let known of it if you do, except if you're a favorite. You will be lectured by upper management for being less than 5 minutes late to work or leaving work 5 minutes early, despite there being nothing to work on. Staff belittles other staff, and sometimes they get chewed out pretty brutally for small and trivial errors. They do not care about the wellbeing of their employees and will extract as much labor out of you as they are able 

There is no training at all for your specific position (in this case mine was document scanner), literally just given a sheet of paper with instructions. You are left with no understanding at all of what you're supposed to do in the grand scheme of things, no idea about the hardware you're using, as well as the software, and told the very basics of how to do the most basic operations of the machine to facilitate the project you're supposed to scan and NOTHING more. Then if any issues cropped up with the documents or machine, you were left in the dark and forced to walk up ask questions. Sometimes the supervisor is not there so you can get left stranded sometimes. It took me a lot longer than it should have how to entirely operate the machine, because they don't have enough people or time to properly train their staff on the plethora of random things/situations that can potentially come up. Sometimes, you are left in the dark on purpose for a specific error, issue or task you need being done, and have to walk up and ask the supervisor, simply because the error is out of your job position/experience. Management is uncoordinated and nobody has the patience to sit down for a few minutes and teach me how to operate a piece of software that other people who have been in the company longer, and also have the same position as me, know how to use.

Heres a specific example. The job requires the file name to be exact and proper for the client. If I, (a document scanner,) make one small typo for the files I have to scan, that's potentially thousands of files outputted that have to be renamed, which is a very time consuming process to rename them one by one. The Windows 7 operating system does not have the ability to let you bulk rename files. There is software that allows you to bulk rename files. I have to, every time there I make a small typo, walk up and ask my supervisor to use the software for me to bulk rename the files. Sometimes the supervisor is not there, and I'm stuck with a folder full of wrongly named files that need renaming. 

If they had just sat down with me for 5 minutes, once, and taught me how to use the program, then I'd never have to walk up and ask for their help or worry about the supervisor not being there when I need assistance.

Two months into me working here, I made a trivial error where there is a label on the entire stack of physical documents that demarcate a specific chunk of documents within the whole stack to be scanned double sided, and not all single sided. Nobody trained me on that when I was working here for the first two months, then immediately when I make the mistake of scanning the whole stack single sided, I get written up for poor job performance and got scolded and blamed for messing something up that I wasn't even trained on or let known in the first place. 

They don't have the time, patience or energy to help you get a better understanding of your job and train you, but have plenty of energy to quickly jump on you if you do wrong, even the slightest. Certain staff have belittled me and made me feel stupid several times for asking questions or trying to get a better understanding of certain aspects of my position. There was a lot of condescension and a overall additute of superiority among higher staff, like to them I am a child who needs every detail explained thoroughly. It's very infantilizing and patronizing.

You often have to do the work of two people in one job. The machines constantly break and they will keep repairing them until they completely break down at the expense of the safety of employees. There a days where this job erodes your mental health and you will get very angry and stressed out with the machines because they will keep breaking down. With the combination of both workload, the machines having issues, and the Prep quality of the work coming to you, it makes you feel hopeless and out of control some days.

There was little to no overtime preceding COVID-19 and they reduced hours significantly if there was not enough work to go share between the whole company. Sometimes you're left doing very menial tasks like sweeping, wiping down desks, folding letters, etc. and having to pretend to work, simply because you are not allowed to leave when there is nothing. It's very degrading to your self worth as a human being. Sometimes you get full days off because of the lack of work which I prefered, as I'm better off doing literally nothing than sweeping a warehouse for 8 hours.

The only thing I regret NOT doing when working here was quitting earlier. This job has taken an absolute toll on my physical and mental health over the time working here, and the only way to make myself feel better for all the time I've wasted, is warning people to not make the same mistake that I did. I apologize for not being professional as I wanted, but if you were at where I was at, you would feel the same way.




I worked here for a year and hated every minute of it. It's a cut throat operation that has little value for it's employees. Horrible company don't work here!

To them they are just numbers that can be let go on a whim. Favoritism runs the joint and staff demean, belittle, yell and scold staff. If people went on vacation they were fired upon return. I saw this several times when here. No over time and reduced hours when work loads decreased. Talking is prohibited and assaulted verbally with punishment. Email communication only. If they found errors in your work you were to blame and they'd be jerks over it and chew you out until they found the solution. Guilty until proven innocent. Not the other way around. Favorites were allowed to talk without any repercussions. The data entry were the only full time positions. They were slowly phasing the job to over seas countries. They said it would be cheaper to have left the job duties here rather than outsource them. It cost no more to pay for a plane ticket four times a year than it was to keep the duties in the states. Same volume of cost. The workers were exploited and heavily taken advantage of. Promotions went to favorites regardless of how much time you put into the company. Department managers screamed and yelled at their staff a lot for no apparent reason. Clients were especially nasty to this company and were extra nasty and I've never before heard such profanities against an innocent bystander. Just say if the job is done wrong just say it don't be nasty. Several mean comments were made by coworkers about how so and so thought this person shouldn't work here. People were depressed and gave up on the job after a while due to lack of motivation, pay and proper work life balance. Over time was punished and you got quite the abusive lecture if you punched one minute over the off time. Thanks jerks. How can I punch out on time when there's 20 people heading to the time clock all at the same time trying to punch out before it's too late? There's always one or two that miss it. If there were problems you were found guilty of the crime rather than being innocent until proven guilty. You were nastily chewed out by your department lead and often left in tears. Computers were a decade old and had all the issues of age with them. No contingency plan for failing electronics. Electronics would not be repaired until they fully stopped functioning even if they were hazardous. Chairs were dilapidated and often just fell apart on people. No phones were allowed even though you saw people on phones all the time. Starting to get the picture?....Need I go on... This company is garbage.

This is a junk account so I don't care if I leave a review this unprofessional. This is what it was like to work here for 1.2 years.

This was intended to be a temporary job until I found something better, but for now I am stuck there and dear sweet jelly beans, let me explain some things:

I've been there for months and it's indeed Pizza Hut pizza every Friday. These "gourmet lunches" do not exist.

Protip: if a company's reviews are mostly low star reviews and a handful of 5-star reviews, it's not a good company. Especially if the employer's response to a bad review consists of them acting like their employees don't have valid complaints, or that they are lying.

It seems that every member of management/supervisory positions are all people directly related to the branch manager. If you make it to the interview process and they tell you that there is upward mobility, take that into account because you won't get anywhere if they don't fire their relatives/if they don't quit first.

Speaking of nepotism, there are a couple employees who will straight up argue/yell at each other during work hours. I presume they are related and that she lets this guy get away with this because of that. It's incredibly unprofessional and distracting.

You get paid in checks, and have to wait 5 days from the last day of a pay period to be able to get them. In this day and age this comes off as shady, and it's a huge inconvenience.

Micromanaging galore! Paired with the extent of their training being telling you what to do for like... five minutes on your first day and then putting you to work? Not a great combination. Mistakes happen all the time and it's -our- fault if we screw up something they didn't teach us to do in the first place. Instead of coaching us individually so we can improve and retain information, they will hold it against everyone when too many mistakes are made. They'll tell you to ask questions, but usually when you do they seem irritated about it.

Communication between departments is a joke, and it feels more like they are battling against each other and nitpicking than actually working on a team. The entire team will, again, be punished for this.

Bathrooms are gross. If there isn't toilet paper or paper towels all over the floor (preschool bathrooms are cleaner), it's the sinks that smell like rotten food. They don't have a break room sink, so it all ends up in the bathrooms. Don't run hot water if you don't want to be assaulted by that delightful smell.

Also none of the "experience" I've obtained here is transferrable. None. It is a complete waste of time professionally to stay there. Here's hoping I land something else ASAP.

If you -really- need a paycheck, don't care about benefits or advancement of any kind, and enjoy dealing with workplace drama, apply at your own risk. Otherwise literally -anywhere- else is better.

I can honestly say after being here just about a year that it is a fair, and pleasant job that has given me the ability to learn new things and the ability to decide is this for me or do I want to take the knowledge I learned and see if I can better myself here.  The training was superb and I like the laid back atmosphere and see people try to come back because they made a rash decision to leave. I understand no company is perfect and I understand that smaller companies can't give everything a really large company can give.

The only thing I don't like is ungrateful people who know who they are that choose to bash others because they are at fault.  No you will not get anywhere if you are talking all day, never at your desk and play on the computer or use it to talk to your buddies rather than work,.  I don't know any Company that would put up with that, so why are you mad because you were caught, because you were told to stop and you think you can get away with whatever you want?

When I go to work I go with the intention of making money of course but respecting the company that has employed me.  Yes, I have seen some people go and I understand people leave to want to do something different but I have seen people give no notice, or some notice then think they can sit around and do nothing.  Then something is said to them and you make all your coworkers lives miserable.  No I do not want to partake in your bashing of management, I do not want to hear your complaints all day when you are never at your desk, I do not want to hear you brag about how much you make and I will not act like a child at work.  I have not posted before and honestly I don't condone it because it's usually used to lie and make management look bad because bad employees think they can get away with whatever they want and then blame management who by the way I have never seen work harder.  When I see these people go it's good riddance and best of luck to your new employer who has to put up with the behavior I wouldn't condone from my small child!

Oh and lunch seriously those who partake want to complain as I watch you double down rather than share.  This is food I cannot even afford to buy on my own yet you complain.  Ungrateful and sad for you.  Thank you for lunch may I say and I wouldn't mind if you took it down a notch and not spend so much on us because once someone leaves it's just something else they can complain about while they stuff their face while they are there!

I came here between jobs not knowing what to expect and in a funk as past recent jobs did not work out.  I was pleasantly surprised with experience here.  There were several people responsible for training.  They were patient, taught how important quality is and provided me with training material and where to find it.


No this company may not be able to compete with the giant companies out there but they make up for it in many ways.  I have the opportunity to enhance my hourly rate with special projects that are explained really well and as much as people want to complain falsely about micromanaged there is not that here.  Sure, if you are talking all day, out of your seat all day and being unprofessional what company wont say something.


I believe they are too tolerant with people who don't take responsibility seriously.  They complain about benefits or pay but then why do you call out once a week.  What company doesn't have an attendance policy or lets you do whatever you want.  However, I see the company struggle trying to work with these people who obviously are just milking it and wow what patience and stamina only to be disrespected by some who take advantage.


The hours are so flexible, we get served lunch on Fridays and not junk but reputable places and good portions and the work is fun and challenging,  This job has saved me and taught me something that a big company probably wouldn't take the time to teach.  I think that the next time I hear complaining because a Team Lead wants someone to do the job I may just pipe in and say you don't know how good you have it.  Go out in that job market with no skills and try to make it with your lousy attitude.  This job gave me a feeling of importance and I am indebted to the company for that and by the way Ive received 3 raises in one year already!

This job is great for an introvert who has no desire to better their life. There are no raises and since the company is so hard pressed to fill positions, there is no help for growth or career advancement.
This is a great job with somebody with children who needs to miss a lot of time and whose needs are met at $13-$15/hr (as a Mail Room Clerk) and $17-18/hr as a Driver (because you will not be receiving any type of raise from this company) but if you are looking for career growth, I would NOT recommend joining Imagenet.
Daily job for the Driver role is heading to Scranton PO and Kingston PO. You will need to lift heavy bins, especially on Mondays. You are expected to never to be late because they will want you to open the doors for other associates to enter the building. Since there is not enough workers, Returned Mail gets back up and you will be responsible for packaging it and delivering it all the way to the New Jersey branch on a whim (meaning no heads up and later in the day like 2pm.... close to the end of your shift). After your second run of the day (to Kingston PO), you will spend the rest of your day working on paper work.
punishments are weird (everybody gets punished based off one or two people's poor performances instead of individual performance leading to loss of amenities like cell phone usage).
easy work but is over complicated with unnecessary rules based on corporate (although they do not have an understanding of the actual work)

MOST DAYS YOU WILL BE PREPPING MAIL FOR AT LEAST 5 HOURS A DAY!


Well,  I have to admit this is the first negative review for a job I ever felt like writing. My experience was pretty negative but I will start by saying you do get free lunch on Friday.  And some of my coworkers were nice!  The branch manager that replaced the first one was nice . The first manager literally stated she wasn't "a people person" at my job orientation.  Very unprofessional attitudes. Payday is 5th and 20th each month. It sucked! 2 occasions paycheck was late and caused me to incur late fees with my rent.... There were no apologies given just an "oh well"attitude. The training received is non existent unless a company that is a client to imaginet trains you for the project.  You may be hired for one department but beware they are an out source company. They move people around to different positions they never anticipated working.  You maybe hired for mailroom then put on the phones because that's the only department that will never run out of work.  I've witnessed that happen to people that worked for a week doing one thing then put on the phones and they had no idea that was even a possibility of happening during the interview (never mentioned during  my interview). Some of the supervisors make you wonder how they got their position -favortism may be a issue but who knows?  Everyone stays at this job out of complacency,  have yet to meet anyone that isn't upper management that is truly happy with the company.   I've never worked at a place quite like this -you have to experience it to understand.   I'm not trying to bash the company because like I said the new branch manager seems to be a good guy but he's just another employee stuck in this mess. If you really need a job and have little to no expectations of it being for the long-term then go for it.

If you want to work hard for absolutely nothing in return, than this is the place to be.  I spent three years at Imagenet as a scanner that also repaired office equipment for multiple sites across the country and I received very little to nothing in return.  I left making $12 an hour, a dollar an hour more than minimum wage, with absolutely zero benefits, time off, retirement or anything of any value.  The managers and executives will constantly hint of raises and integrating benefits into the company to keep their employees around but this place will treat its employees like garbage until the day they're finally put out of business.  Managers will laugh in your face if you request even the most modest raise, and expect more out of the hardest working employees, even though they're paid the same as new employees that were just hired off the street with no experience or positive employment record.  The execs of this company are con artists that tell people what they want to hear without any follow through, and all waste thousands upon thousands of dollars on worthless renovations and upgrades to the building when the company can't even offer its employees a roach-free coffee maker.  I was called because they were in need of assistance and didn't want to pay hundreds of dollars to contractors to repair their office equipment, but were unwilling to pay me an extra dollar an hour, one day a week, when the company wastes much more than that on asthetically pleasing upgrades like a flat screen TV in the main lobby that hadn't been used once but looked nice for client tours.  All in all, if you have any self worth and want a company that actually appreciates having you around, look elsewhere.

Job was labeled incorrectly, it was not “Data Entry”.  It is processing insurance claims, which usually has a way better compensation/commission. 
Basically you’re doing the insurance claims job, without certification or appropriate pay rate. 
Horrible training. They weren’t ready, extremely unprepared, & then they rush you like it’s your fault. 
Everything changes every other day, & instead of taking accountability for misleading us, we just get reprimanded for messing up. 
No over time, or PTO, no raise, no vacation time, no sick leave, no incentives, & horrendous management. 
If there is an emergency , they’ll tell you, you should have planned in advanced. Benefits are expensive !!!!!! About 1/3 of your pay will go to benefits. 
They all cover for one another when one messes up instead of correcting the issue. 
They’ll call you in to ask you what you think about certain employees so they can form a base to fire them. 
Constant system issues. No one can give you guidance as they’re all lost & half the time they don’t know the information. 
Condescending, rude, entitled. 
They use you, don’t care about you. 
Monitoring your bathroom breaks making you feel uncomfortable. 
Monitor the use of office supplies due to “they can’t afford to keep ordering so we just need to not use as much.” 
You’ll always be in the wrong, no matter what. 
They all have different answers to the SAME question. Unreliable. 
So just give up now, move on from this nightmare of a company. 


I don’t even know where to start! I was a claims examiner for this dreadful company. The pay is far less than any other claims job in the area, yet they expect you to process claims at the same level of someone making twice your pay. They offer no benefits and the one benefit they do offer is a total joke. The management has to be the worst I have ever encountered in all my years of working. They promote people that have no business being in power. Leads suck at their job, give you wrong information and will not speak up and admit to their shortcomings. The auditor doesn’t even know how to adjust a claim, but he is checking our work for accuracy. The manager oversteps her bounds when it comes to addressing employee’s personal concerns and they falsely accuse employees of wrong doings. Management has no issues discussing employees personal and work related issues with other employees and openly on the floor for all others employees to hear. There is serious favoritism with management and some employees, for example the manager rides into work with particular employees. The atmosphere is similar to being in high school again. God forbid you should become friendly with someone that sits around you, if they find out you desk WILL get moved immediately!

Nobody needs a job this bad! You would be better cleaning toilets somewhere..... seriously!

Top Job Titles	Average Salary
Healthcare customer service representative 55 salaries reported	$17.60 per hour
Document processor 19 salaries reported	$17.32 per hour
Customer advocate 8 salaries reported	$18.00 per hour
Scanner 2 salaries reported	$17.50 per hour
Warehouse/driver 16 salaries reported	$17.41 per hour

Working at Imagenet, LLC: Company Overview and Reviews

Imagenet, LLC

Imagenet, LLC Ratings

Popular jobs at Imagenet, LLC

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected