direct support professional

community integration specialist

direct support professional ii

community service officer

programmer

Imagine the Possibilities

Poor leadership!!!....Too many friends up top to do their job! How many people can come down on their friends in a professional setting? Serious problem here. Lack of training, communication, teamwork and DSP appreciation throughout NE region. Management has no sense of direction or goals outside of filling open shifts. They treated us DSPs like numbers, not people. A lot of the best managers have left and continue to leave. Upper management doesn't care about the employees or the consumers. They made us constantly move houses and work short  ... and the poor consumers pay the price. They moved us around so much just so certain ones in management didn't have to work the floor. This got 100x worse with so much 'working' from home. Let's be clear....upper management working from home is a JOKE!!  Where is/was the support? The NE region is failing the consumers and they don't support DSPs. After supposedly working from home, this is when you saw things get much worse... Management gets more days off than DSPs could ever dream of. DSPs are told to find their own replacement, but how is that possible when everyone is burned out and already working? Every time I run into some old coworkers, it only seems to get worse. The NE region will continue to go downhill as long as they keep the current upper management team. There are far too many issues to fix with their old and stale ideas. The lack of teamwork, communication and appreciation are bad enough - but WORST OF ALL - those up top are willing to cover things up that makes anyone and everyone with a sliver of decency question their employment with this company.  They play favorites too. It doesn't help that HR is offsite and disconnected. With 'leadership' that cares more about saving face and not working the floor like the rest of us than doing right by the consumers, why stay? Imagine NE has a lot of great consumers and DSPs, but there is so much wrong up top, it's now hard to keep the invested people around let alone convince new ones to join in. What is becoming of this region is so very disappointing...

The company has underwent a lot of changes the last three years. Some of the biggest changes are:The structure of the company has become leaner with less management dictating from far away places. More power is given to the regional level about individuals and their care, The pay rates have improved with better chances for higher starting pay, They are working on ways to increase retention rates and empower employees in their positions. Do they pay top dollar? No because in this day in age nobody can pay top dollar and still survive with the way the state pays the company. They are comparable to the other health care services in each area though. Staff are promoted from within if possible.The company has worked hard though to increase the starting pay, and give more money for experience and education and other areas that are deserved.  Most of the higher ups in many regions were direct care staff too at the start of their careers with us. They have worked hard to make policies less confusing and still align with all the rules and regulations that we have to follow as a health care company. They have created a training system that is is more learn at your pace instead of rushing you through classes. They are working hard to teach managers and training staff a better, more comprehensive ways to train new hires. They are working on ways to make new hires feel more at home and a part of the team and giving them multiply outlets and resources for when new hires and other staff have issues to be able to have their voices heard. Many of these ways are to empower the employee to use the resources provided and participate in the company and view it as more then just a paycheck. They welcome new staff that would like to take an active role and share views on what would make them better, and not just complain they don't get paid enough. Money is indeed important but so is a sense of belonging to somewhere and making a lasting difference in peoples lives.

Since the merge of two companies in the field Imagine has done some pretty awesome things to help the staff and make everyone's lives easier. 

DSP perspective - typical day at work is spent interacting with our members and helping them with all sorts of tasks. It's ever changing and sometimes, yes, it can be stressful but at the end of the day it's soooo  worth the time. After working with the members nearly everyday you and they will build a bond that can't be broken. 

Management Perspective - Typical day is spent in the office and communicating with staff or members to help, correct or provide assistance where needed. Management can be a little stressful at times, especially if you're just starting. Once you get the ball rolling though, days begin to fly by. 

Culture is awesome. The people I work with put in %110 effort to ensure our individuals needs are being met. 

Hardest part of either job is learning the ins and outs. One piece of advice that can be used anywhere, let everyone set their own impression on you. Don't go by paperwork or what anyone else thinks or says. All that does is lead to negativity. 

The most enjoyable part is working with individuals, both staff and members, that are just absolutely incredible. The amount of effort everyone puts in is awesome. 

I liked my job when I first started. It was great. Haven't even been here for 2 years, and this place is now a joke. They favor certain people, and ignore the rest. It would disgust you if you only knew half of what really happens at this place. I hear from veteran staff all the time what this place used to be like, compared to what it is now. How great it used to be. Now it's just a huge pile of crud. I do feel bad for the people who have to live there. We are the advocates for them, and when it comes down to it, management is nowhere to be found. We do all that we can, but feel helpless at times. We are ignored; as are the individuals. It would sicken most people with the stuff that has recently gone down here. Most people are just in it for the money and you can tell which ones, because they are always offsite and nowhere to be found. They ignore us as staff, and worst of all, ignore  the individuals' needs until things get really, really bad. Management and nursing are always very reactive, never proactive. Everyone suffers because of it. Northeast Region "Management" and those in leadership roles at headquarters should be downright ashamed of themselves. It's a wonder how they sleep at night with all that is going on, and all the visible decline. Truly sad!

Working here has been an absolute blessing. It’s rare to find a company that not only talks about valuing its employees but genuinely shows it every single day. What stands out against most other companies is how much the organization gives back to its employees. Whether it’s through competitive pay, strong benefit packages, meaningful bonuses, or our recognition program. Imagine make sure your hard work never goes unnoticed. They invest in your growth, provide training and development opportunities, and celebrate your achievements in a way that makes you feel truly appreciated. The culture is supportive, inclusive, and uplifting. Everyone works as a team, and it feels like a family environment where your voice matters. It’s not just a job, it’s a place where you can build a career, feel valued, and make a difference every day. If you’re looking for an employer that rewards dedication, promotes work-life balance, and genuinely cares about its people, this is the place to be.

During the almost 2 years I worked for this company. This company has never been fully staffed. Forcing full time workers to work 60+ hours each week. Work shifts that were not what employees were offered upon hire. 
Supervisors are not held accountable (Even when taking clients to their personal residence). Manager is not willing to work with any employees unless that employee benefits her in some way. Clients have needed serious medical attention. But not received the medical attention needed due to it being a weekend and nurses did not want to come in on the weekend.
Hours are not flexible. Wages are not enough for the amount of tasks asked to be done. Clients are not well taken cared for. If client is displaying negative or positive behavior manager will close door infront of client to avoid speaking with client to help calm them down or to encourage them either. Very unfair and low work ethic starting from manager and following Supervisors to direct support providers. Will work 13 to 16 hour shifts with a 15 minute break every 4 hours 

The people I work with daily care about the quality of work they do and do the best they can to support the Mission of the company, which is to help people reach individual achievement. This is why most of the staff remain at their positions; they believe in the work they are doing. Management has agreed there is a communication issue, They are working towards finding new ways to address this and are open to new suggestions from their staff. They have made this incredibly easy with their Imagine All the Ideas suggestion that is open to all employees and reviewed by committees the ideas are geared towards. Imagine the Possibilities unofficial motto is "Do the right thing". This is incorporated throughout the entire company from upper management to 'our boots on the ground" staff. Together every employee is making Imagine the Possibilities a great place to work and I am excited to be a part of the company and learn where they will go from here.

This is not a company good company to work for. It's very unprofessional and dishonest. A toxic working atmosphere. There is no leadership or direction from management to learn and grow. No accountability for the management. Or even to use your skill set for individuals. It's very stressful with a lot of compliance issues. There are far better local companies to work for as a DSP where you are appreciated and can use their skill set to make a difference in an individual's life. This company is based on making money first.

As imagine comtinues to grow they are no longer the family friendly environment. Supervision is lacking in the compassion they once had. As a staff i have watched an agency i was proud to work for, enjoyed going to work  and everyone seemed to have the same mission. That changed with the latest mergers at the beginning of this year dubuques
 Current supervisor is distant, hard to communicate with and stated several times he had no choice but to supervise this area because of the merger. This created an  environment i found hard to work in. Management needs to be available, trustworthy, and approachable. I hope that management will listen to direct staff concerns and issues and reevaluate the approach currently taken and create the environment of team work. This will make imagine a great place to work again

Working with Imagine the Possibilities says it all right in the name of the company! Imagine what you can do to support those that aren't able to support themselves. Imagine how you can be a bright light in a dark world for those that have not always had the opportunities to see the sunshine. See success and sometimes help others with challenges! Everyday is a new day to make a difference in someone's life. I get to advocate for those that do not always have the ability to stand up for themselves. Growing up in a very challenging home myself, I truly love fighting for others and their rights and needs. Whether it's working with doctors, guardians, families or the community itself, we get the chance to help our individuals every day.

Top Job Titles	Average Salary
Direct support professional 162 salaries reported	$17.49 per hour
Community integration specialist 79 salaries reported	$16.03 per hour
Direct support professional ii 6 salaries reported	$17.83 per hour
Community service officer 27 salaries reported	$22.63 per hour
Programmer 13 salaries reported	$22.63 per hour

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