fire sprinkler technician

alarm technician

fire engineer

fire alarm inspector

kitchen team member

Impact Fire Services

Work-life balance
Work-life balance at Impact Fire Services is extremely poor. Management seems to never sleep, some are there from 5am and some stay till midnight. And even at home they send emails all hours hoping for answers and responses.

Pay & benefits
My pay and benefits at Impact Fire Services are
.. pay was fair.

Job security and advancement
In terms of job security at Impact Fire Services, I think Its extremely poor. New managers the accounting division gets at the corporate office pretty much lets go of all the staff. In the last year maybe only ONE PERSON is there from the beginning of the year. They hire and fire and have Temps come and go. Obviously its management and not the people.

Management
In general, the accounting manager at Impact Fire Services is impossible to please. They require you to log what you do all day every 30 minutes for months on end. No matter how well you do, if he no longer likes you he nit picks at everything you do. Until he hs an excuse to let you go. Process are a disaster, yet you are expected to perform. From server issues, to syncing cloud issues, to inbox invoice received issues.

Culture
Collaboration with my colleagues at Impact Fire Services was awesome. The staff all get along, family friendly environment. Really liked my co workers.

Overall
My experience working at Impact Fire Services started out with one manager, and a good healthy environment... who was then demoted and was replaced by the bosses buddy. He started off as cool and down to earth, easy to talk to. Then it just turned toxic. The work was not hard at all, some days hard to keep up with constant process changes and daily expectations. But the work environment made my stomach turn every morning I had to come in. 

When I was let go.... i cried tears of relief as I felt like bolders were removed from my back. If Accounting could get it together... IFS would be a much better place to be.

I truly enjoy what I do, and I truly value the people that I work with in this office. As part of the office staff, we have built a rapport with each other and no matter what, we back each other. No one has a "great" day, everyday, but when we see someone struggling, or overloaded, we step in and help each other without question. It doesn't matter if it is just an ear to listen, a kind word that needs to be heard, or tasks that need to be done, we step in and help out where we can. This office is the true embodiment of what it means to be a team. Not very often do we need management to intervene, but when we do, we know that we have their full attention and they have our back. There are times that we need more techs than we have available. It always works out in the end and we are able to take care of the customers, but it would be nice if we had more licensed techs. We have some excellent systems in place that may not work for every location, but they work well for us and our team. I am grateful that our ideas and thoughts are listened to and acknowledged, our needs, when they arise are addressed, training opportunities are plentiful, safety is a priority, and the people are like family. We work hard, and are rewarded in many different ways. I am proud to work for a company with great benefits, training, and overall sense of belonging with a group of people that appreciate each other and the skills that each person brings to the table.

The good and bad vary pretty wildly. There are plenty of nice folks, but a lot of lazy ones whose work you will get to do for them. Passing the buck is the norm here. They run a skeleton crew, so expect to be overwhelmed, often with tasks that don't fall under your job description. You will often be working from very little information, which can be challenging. There seems to be zero to very little training for field or office personnel and I sense that some people are given tasks that they are not capable of handling. Certifications are paid for, which is nice, but it's also tied directly to you paycheck. If you're in a place where it's going to be a long time until your next certificate you're out of luck. Negotiate high when you're getting hired. This company is technology-deficient. Also, I sense a bit of nepotism. Management is a mess. In some areas there's too much while other areas that are in severe need of direction are lacking.
On the flip side, there's nice folks, central location, pretty good benefits, and they're good about time off for stuff. Insurance is fully paid, but not the best. The turnover is fairly high, but that seems to be the standard in fire alarm & suppression. It's honestly not all terrible, but more of a job than a career type of place. 

I have worked for two companies in my 10+ year career in Fire Protection, and Impact is by far the best. They actually care about their employees and they show it every day by investing time and resources to help advance our careers. They're understanding of work life balance and respect boundaries. We attend conferences, trainings, and fun outings such as Top Golf and sporting event as well!
 
As a woman in a male dominated industry, I have never felt unwelcome or unsafe in any facet. My manager constantly motivates me and empowers me to make my own decisions, regardless of my gender or age. If I make a mistake, I'm not berated or embarrassed over it. My boss treats it as a learning opportunity and we move on. 

The hardest part of my job is how reactive our industry is. At the same time, it's what makes my job fun and interesting. Every day is different and I am constantly learning something new. I also love that our job is to protect first responders and people from fire danger. It truly feels like we're making a difference everyday. I am very fortunate to work for a company like Impact Fire and highly recommend to anybody looking to make a career change. 

Lack of communication, miscommunication from top to bottom. 

No established career development program or learning environment. 

Not really flexible they offer 1 day wfh if you’re lucky. 

Pay is on the low level of the market. Health benefits are expensive especially if you have family. Pto is only 10 days, no sick days and only 8 holidays. 

Owned by private equity and will sell in 2-3yrs. If not sooner.

Office culture is depressing. No one wants to be in the office or work for current management.

Don’t fall for the perfect picture management and the recruiters are going to sell you. Reach out to the few employees left and ask them questions about the company. 

Turnover is very high for many reasons but these are the main ones. Just in the short time I’ve been here 7 people have left and 4 have been fired. 

To sum it all up, the company has shown time and time again not to care about its finance/accounting department. 







The job markets these days are rough, but my interview and onboarding process left me feeling energized and excited for my new role. I transitioned from customer-facing roles to an administrative position, and it has so far blown me away with how quickly I settled into the office. I feel respected by my coworkers, I feel confident in my abilities to complete my assigned tasks, and I feel comfortable enough to ask for help any time I need it. Management at the district I work in specifically is amazing, receptive and communicative and supportive. Contact I've had with higher levels of management and administration have overall been positive experiences, with timely responses and thorough information provided no matter what my question or concern might be. I continue to feel enthusiastic during my commute to the office and leave feeling accomplished and proud of my work.

Coming into work and picking up where you left off the day before is exciting to me.
Speaking to colleagues and sharing past experiences' on specific work than can be used on a current or for a future project. Coming from a  fire alarm background and being in the sales role, I am learning the in and outs of the fire sprinkler side that I can use for my fire sprinkler bids. Working with my team on  a daily basis feels like we are a small family and I can go to them for work related or non-work related issues. The hardest part of my job is gaining the trust of new customers that have had bad experiences with other vendors. Gaining the trust of these customers is the most rewarding part of my job knowing that they can rely on Impact to provide the best customer service that is out there.

The first couple of days seemed to go well but I don't know if I said or did something that offended someone but very quickly I was being given the cold shoulder, excluded from some of the same allowances and accomodations as everyone else Iin the office, and treated with disdain. There is not very much support when you are being abused by co- workers and the workload is completely unmanageable and that's for every position in the office. They need more staff but corporate won't approve additional hiring. Things are chaotic, disorganized, and a total s*@t show if you ask me and it starts at leadership and trickles down. The harder you work the more that is expected from you. Would not recommend working here. 

Working at impact is great , team play is great very helpful .Typical day for me , im at work by 5 am doing computer work ,Scheduling inspections, emails, getting plans together for guys in the field and or letting them know if anything has changed in there schedule for the day. Then it's off to the races, getting parts/equipment ordered and or returned . Next is phone calls from contractors and or techs asking questions about project/inspections.Also during this time im usually out in field surveying upcoming jobs/talking with contractors about there schedule so that we are on same page.Thursdays are meetings in office for operations (ops) job tracking,determining the progress of current jobs.

There is no doubt that the fire protection business is a challenging one as all emergencies are critical in their own ways. As a management team and service team, they always work hard to meet the customers' needs.  As an employee, I'm supported to make decisions as an owner and do what's right for our customers. I love that philosophy.  The job is not always fun, sometimes its very stressful, but that's a service industry.  I like who I work with and I've been here for 14 years.  The company promotes from within first which shows loyalty and offers several apprentice positions to get your foot in the door.  I have had several promotions in my years here.  I would highly suggest checking our Impact Fire Hudson NH.

Top Job Titles	Average Salary
Fire sprinkler technician 306 salaries reported	$35.97 per hour
Alarm technician 107 salaries reported	$35.43 per hour
Fire engineer 50 salaries reported	$21.23 per hour
Fire alarm inspector 38 salaries reported	$32.74 per hour
Kitchen team member 18 salaries reported	$26.31 per hour

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