delivery driver

warehouse associate

truck driver

customer service representative

forklift operator

Imperfect Foods

Where do I start? I started out as a driver with Imperfect and became the delivery manager. At the beginning everything was great. Then so many things changed. How so you say, well I'll tell you. The truck started coming late so deliveries would start late so family time you can forget about it. Was told after one yr there would be raises. Before the one yr evaluation they all of a sudden changed things. Never would hire enough drivers to accommodate the volume. Boxes would sit in the warehouse with a lack of temperature control. When you relate these things to the higher ups they failed to take action. This happened quite a bit. 800 boxes at one point unable to be delivered. And if you have a suggestion as to how to fix things, forget it because you will not be taken seriously. 
Being a manager with them you see so many things thats alot different than they preach. Hypocrisy at its finest. 
So being I took the management job I asked about how much was I expected to work after seeing the last manager working alot of hours. We came to an understanding of working 50-55 hrs a week. Yeah that didn't happen. You get there before the drivers do and you're expected to be there when the last driver get back. Here let me just give you times. I would go in at 9am and the last driver would get done by 9:30-10pm and sometimes last as they would have to drive back to the shop. So I would work 12 hrs or more a day. Here's waswhat I would end up making after working those hrs. $16.37 an hr. Ways less then a driver, so you do the math. 

After speaking up about things that were going on with my manager I was looked upon as the bad guy and then here comes the write up. Oh let me share with you what the write up was about. 1. You'll collect the gas receipts from the drivers on a daily basis. As I explained to my manager, how do you expect me to know when they fill up? 2. You will be here until the last driver return. Mind you that I work on a computer in the shop all day so I was allowed to work from home before I started to speak up about things. But since I speak up about how th we drivers weren't be heard then I now have to work at the shop again. 3. You will not argue(speak up) and listen to whats said. I'm serious these are the 3 things that I was written up for. So when bonus time came and it was time to receive bonus, I was told that because of a disciplinary and on a LOA that I wasn't eligible. This is nowhere in their handbook. This was done as a retaliation practice. 
I sent the CEO and my boss boss and email and boy what did I do that for. Now they really want to get rid of me. Even HR is contraven and silent to your concerns. As I told HR my concerns she then ask me, let me make sure I got what you're saying. Then I say to her, are you serious, no thats not what I'm saying. The blame got pushed back onto me as I expressed my concerns. Now I see why alot of the corporate managers have departed from the company. 
The company's concept and ideas are great but unless they change managers they'll never profit enough to go public.  

There's so much more that can be told but I'm tired of typing on my phone. 

When I was offered the customer care associate job with Imperfect, I was very excited. It seemed like a great company to work for, like they really care about their employees and making a positive change. Needless to say that excitement didn’t last long and eventually I absolutely dreaded working. 
Imperfect really tries to make a “family” environment and act like they care so much about their employees but they don’t. It is an extremely mentally exhausting job and it made mine and many of my coworkers mental heath decline. They love to boast about how much their employees mental wellness matters because they offer a counseling app called ginger. Frankly, the counseling is unhelpful and if you need an actual therapy or psychiatry you have to pay. The app is a waste of time and I would have much preferred that they didn’t overwork me, watch over our shoulders and hold us to strict numeric goals.
Customer care is supposed to get a 96% satisfaction rating (which was incredibly difficult) when I can guarantee that the company overall doesn’t even come close to that high of a satisfaction rate. These goals determine whether you get your bonus, or even continue working for the company and despite that they refused to take into consideration when the ratings we received had nothing to do with out performance (ie their negative rating was simply due to their overall experience, not how we helped them as a representative) -  supervisors are not affected by these ratings and are able to take these ratings away from us but refused because they don’t care about us. 
Additionally, the company has some SERIOUS operational issues. It’s actually baffling how bad it is... Orders will be packed entirely wrong, you could have several items missing or get items that you didn’t order. The drivers constantly don’t follow delivery instructions (obviously because they aren’t supported either). 
Recently, their NorCal drivers unionized and the CEO sent out some BS email about how they founded the company on the basis of treating their employees well…. but obviously that is not the case if their employees felt the need to unionize. 
Overall, Imperfect is a company that paints an image of a progressive company that cares about their employees, but it is nothing more than an image. At the end of the day, Imperfect is just like any other company - profits above all, even at the expense of their employees. 
This may be a decent job choice for you if you’re looking for a full time work-from-home job with (decent) benefits, but if you struggle with mental illness or are generally easily overwhelmed, I would stay far far away. 

While I see elements of the formerly strong workplace culture, there are constant breakdowns in communication because they are juggling four different temp companies. There is disorganization at sign-in, not everyone gets informed of policy changes. I was just fired for tapping someone on the shoulder to notify of the shift change due to the noisy environment causing her not able to hear me in either English or Spanish. When I explained to the Mexican employee and her Mexican supervisor in both languages (which I speak at native and near native fluency) that this was normal workplace communication in the USA, and learning that was part of adapting to US culture, I was accused of being culturally imperialistic and imposing my culture on them. I was treated as if I had committed a grave wrongdoing/assault.It was of course OK for them to impose their culture on me and accuse me of racism and wrongdoing without any basis whatsoever.  Apparently, I had not been notified to wait for the shift change until 10:30, which had not been standard practice the entire week before (this was the first day of my second week, and I am employed by a staffing agency in a temp-to-hire situation). I explained that training in cross-cultural communication for all employees was important, and apparently the 2nd shift supervisor was himself ignorant of the concepts I was communicating. While MY shift supervisor smoothed the situation over, the second shift supervisor (Mexican) went to the overall manager with exaggerations and lies, and I had my contract cancelled. I am filing a complaint with the State of Illinois against both Imperfect Foods and the staffing agency for discrimination and unjust labor practices. I acted appropriately. I am on time and on schedule. 
  I agree as well that they are still throwing out good food, claiming it is unsafe to eat. And, contrary to the claims they make on their website, not all of the food is imperfect, and there is a lot of food sourced from outside the USA.
   I had been an Imperfect Produce customer, but I have now cancelled my subscription because I now see the company as dishonest and unfair.

The work you do here is emotionally taxing, and every day you’re burnt out within three hours of your shift. All we do is hard tickets now. All of the easy tickets go to a different group. All they ever do is cause problems and create angrier customers, which we end up dealing with, because we get the harder tickets.
We have to basically answer 6 tickets an hour. Imagine have to deal with 48+ rude people a day. It’s draining, and you’re burnt out by the end of your first hour! I honestly dread coming to work nowadays, because we don’t get a break from this. Every day feels like its going to be a rough day. 
Apparently the CPH used to be lower, AND the associates were able to answer all of the tickets, not just delivery issues. We’ve been asking for a lower CPH, and keep getting denied, because leadership doesn’t understand even though this cph used to be reasonable, its not anymore because we don’t get to do ALL the tickets. And they shoot back saying qualfon has a higher cph because they do easier tickets, but they don’t put any effort into them. If I did the same work my tickets, I’d have a higher cph.
The biggest insult to injury is that the people setting these metrics and making these goals don’t do our job on a day to day basis, so they really don’t understand what we’re dealing with at all. They’ve never done a week, or even a day, of emails and chats and phones, and yet they feel so comfortable criticizing how we’re working. I would love to see them do our job and meet our metrics and say it isn’t hard. 
Unless you have a thick skin, you’re going to have a rough time here. You don’t have to take my word for it. People are so burnt out and exhausted that at least one person quits every week. People don’t stick around very long. 
If I could ask for one thing, it would be to let us do all the tickets. Then you would’nt have people burnt out and trying to find ways to cheat, and we’d all easily meet our metrics. And it would be nice to see our supervisors and leaders do our jobs, instead of always criticizing what we do without doing it themselves.
I do not recommend working here, unless you don’t have any emotions and like speaking to entitled customers for 8 hours a day

Point system is set up to see you fail. Directors and supervisors treat you like a elementary school kid. The Encouragement of snitching on fellow employees. Compensation is sub-par they will over work you for no raises or overtime and claim they are over staffed when they are clearly under staffed. They will send you home early before your scheduled shift is to end and claim there is nothing to do all the while you are in the middle of working on something. Will not allow you to make up missed or stolen hours unless you use your own pto. And they dictate how to use your pto as sick can only be used if you have a doctors note. Floater can only be used if given 2 weeks notice and vacation time can used if none of the first to apply. Every little thing u say and or do is documented to later be used against you. Will change your scheduled hours and or days to fit their needs and not yours and if you cant comply iether ur out of a whole working day or they will eventually fire you. Benefits are sub-par. Too many rules and regulations that change weekly therefore its a strict working enviroment. Bwi location was shut down by county inspectors for renovations being done and not passing and having the proper permits pass and they still had us work. And bwi location has black mold in almost every cooler i worked in and around for 8 months. You will not find a career here espicailly if you do not fit in with their weird culture meaning you cannot be your self they want you to be the picture perfect person they have made up. Company statement as a whole is a scam. Produce does not come driectly from the farm it comes from places such as class produce, coastal, lancaster ect. And they send the worst quality graded produce ever moldy, near rotten and most of it winds up sitting at I.P far too long before it is picked into customers boxes beacuse too much of it is ordered. Very little winds up actually being donated to non profits and or charities locally and the remaining majority of it winds up in the dumpster to go to the dump. they dont even recycle paper or anything. They still claim they are a start up after 3 yrs with over few hundreds of employess and over 5 locations.

Avoid this job at all costs. Just about everything is awful about this job. I was hired by HR to fulfill a position, yet I never did a single thing for what I was hired to do. Instead, I got pigeonholed into doing drone and monotonous work that I never would have accepted to do when give the job offer.   The people employed here convey so many negative human qualities. Associates will micromanage the easiest tasks here. They will also be quick tattle and report you over the silliest things. A few people here act arrogant and more important than they really are. Management treats people with zero respect and like an elementary school student. If you are not one of the favorites, you will not enjoy a second here. Human resources will not vouch for you. Definitely a “too many chiefs, not enough indians” mentality here.

The building itself is constantly dirty, mainly because trash is thrown everywhere and employees do not feel the need to clean after themselves. Expect to be cold the entire time if you are working anywhere but the offices. Work-life balance does not exist as they will force you to stay until the work is done even if you are there hours after your shift should have ended. It is very disorganized. There is a serious lack of communication amongst employees. Even the director does not know all aspects of the job. There is a revolving door of people and turnover is very high. There are people constantly quitting on the spot and walking out.

My advice- unless if you’re a convict with a record or if you’re extremely desperate, do not work here. Until they hire a director that cares, supervisors that treat people with respect and not as another number, coworkers that are there to work instead of causing needless drama, it will continue to be a miserable place to be.

The company has a great mission to help curb food waste. The management is doing their best to grow the company.
Like all companies, there are glitches. But most of the complaints I have read here on Indeed are from people who (sorry to be blunt) struggle with life, and blame the job at Imperfect Foods for their inability to improve their life. 

Imperfect Foods offers great wages and, like any company, expects people to fairly earn those wages. I spent a year there, I was offered a fair salary for the work performed. I would still be there except I was offered much more to work for another company with a substantially reduced commute. 

In meetings I attended I never saw or heard anything unethical, which I cannot say about some of the other companies I have worked for (world's largest retailer). Everything is laid out before you when you are interviewed, like all jobs you will receive curve balls. 

With startups like Imperfect, there will be a lot of turnover in management. As such there can be a lack of consistency in policy and procedures. A lot of people I worked with should have been termed due to attendance infractions, but the focus wasn't there due to changes in leadership. There is a great core there now and they are doing their best to grow the company, which ensures jobs, which gives you your paycheck. To have a solvent company it requires managers to make decisions and changes to improve productivity, which is hard if one was never held accountable. 

If you somehow find a job that pays you well for nothing, gives you a quarterly bonus, free food, and will fire your coworkers because "you know" they vandalized your car, I encourage you to apply.

Undoubtedly this company got off to a rocky start, as nearly every startup company does during their first year or two, but things have become more refined and focused on improvement. The issues that happened before (the complaints found on this website), like linehauls being late or management being disorganized, are a thing of the past. They have taken the feedback from employees and made vast improvements across the entire company. 

This is a great place to work, to feel a part of a team, and to make a positive difference in the world. Management, from the top down, cares about the concerns of the employees and works to make life better for everyone. 

I have worked a lot of for-profit companies and Imperfect Foods is by far the most environment conscious and progressively focused of them all. It is no surprise that some of the managers and employees either have worked with non-profits or volunteered for various non-profits. The ideals of non-profits are embedded in the company culture, while still maintaining a for-profit business. As the company continues to grow, I am very confident other companies will look to Imperfect Foods as a model of a 21st century business that strives to make a positive change in the world, while thriving as for-profit company. 

Imperfect is a company with 2 worlds - #1 is the office workers who make important decisions and have power to make the company succeed, and #2 the labor department who actually get the company’s mission complete. The only people in between are middle managers with no real power trying to keep everything within budget and keep the workers just happy enough so they don’t quit or try to unionize (WHICH IS THEIR RIGHT TO DO!!!) 

If you see a job listing, it’s probably inaccurate and there’s lots more BS you have to do at work. Boxes keep getting heavier and heavier, customers see you as the face of the company but they don’t train you on answering questions and they probably ran out of company tshirts.

Imperfect gives out bonuses but they’re ALWAYS paid out late and they change the criteria every time, obviously so they can keep paying less every time. Getting a raise is a joke now, the starting wage is decent but ever going up from there is very difficult now that the company is more stingy.

They have benefits too but they’re not great. I pay $400 a month for my healthcare. I also have the retirement package but imperfect doesn’t contribute at all.

Unless you’re in SF and love staring at a computer and being out of touch with reality, avoid this company!! Warehouse workers, drivers, loaders, even lower management, THEY DONT CARE ABOUT YOU! 

Management...there isn't much. No planning. One day you may be working a day shift then the next day you'll be working nights. One week things will run smooth but if something happens, the rest of the week will be screwed up. Decisions are almost last minute. Their DEI Programming pretty much makes everyone in my opinion get butt hurt over simple words or phrases and you're labeled as a racist. Work place violence goes unchecked because they're hurting for workers so it's overlooked. Vaccination is a requirement as of Oct. 1. I really had high hopes for this place but bottom line, the company is based in California and they show it in their ideology. You'll work long long hours when needed (8am-midnight sometimes) but they won't tell you that in the interview. Then they'll complain about overtime and delivery drivers will be kept to under 40 hrs until they're in a bind again then back to sun up to sun down. You might start out with a full crew, but as drivers quit they're not replaced for months until there's the fear of losing the whole crew. A lot of no communication with any department. Chicago supervisors seem to have some kind of chip on their shoulder and everything isn't part of their job. A lot of standing around by upper management, lot of pot smoking in the parking lots. 

Top Job Titles	Average Salary
Delivery driver 1 salary reported	$19.00 per hour
Warehouse associate 21 salaries reported	$17.50 per hour
Truck driver 14 salaries reported	$26.54 per hour
Customer service representative 3 salaries reported	$16.58 per hour
Forklift operator 2 salaries reported	$19.00 per hour

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