warehouse worker

machine technician

route driver

technician

cook

Imperial, LLC

I worked at Imperial LLC recently within the past 5 years in the accounting department. Overall the company is great, I enjoyed the President of the company as well as the people that I worked with on a day to day basis. The CFO of the company has been there for several years, he is very experienced and I feel that he essential in being sure things are run properly on the financial side of things. 

However my immediate boss i was not too fond of. I never felt properly trained to do my job. A lot of my job was learned on the go while trying to handle other essential job duties. The software that they have in place to track inventory expenses is not accurate and within my time there it did not seem as if they would come to a solution for this problem. Accurate numbers from reports are essential to the success of any accounting team. With faulty numbers I never felt confident in my work and my boss was always sure to remind me of that. 

My immediate manager who never had time to truly train me because of implementation projects always made me feel inadequate even though I took several responsibilities off of his desk to ensure he had time to devote his efforts elsewhere. 

The closing process while i was there was drug out over 6-9 days. Which means do not plan anything during the beginning of the month because you will have to miss that event no matter what. 

I had a trip planned that was a few days in the beginning of the month during close. My boss made me feel as if I should stay to help with the month end close procedure, even though I had notified him previous to be able to take off. I was not given the option to telework either. There is no employee backup system in place if anyone has an event or daresay an emergency that takes place during month end close. 

Unless things have changed the person who occupies the accountant role will need to stay late every single day and wait for the Brinks Employees. This creates a horrible work/life balance as your schedule will be determined by someone else outside of Imperial LLC. 

Unless you are desperate or they have changed management recently I would steer clear of this company and position.  You only get a week of vacation time after you have been with the company for a year. Luckily I negotiated a week of vacation from day 1 because its just ridiculous for a company to offer that to someone in 2019.

Things that I like the most about Imperial:

- Versatile schedule once you get your own route: start your day at any time from midnight to 7 AM.

- They are working to move routes to a four day work week, giving drivers a 3-day weekend.

- If you work hard and stay on top of your duties, managers will mostly leave you alone and let you do your thing.

- Route sizes vary and they will generally work with you to try and accommodate to your personal needs, I.e.: Need more/less hours or revenue.

- Great co-workers, not as much workplace drama as most jobs. Most drivers get along well with each other, easy place to make friends. Managers are fairly laid back and not too pushy.


Things that could use improvement: 

- High pressure to achieve a growing number of daily tasks. On top of the regular day-to-day things, they continue to add things such as a constant rolling inventory of all products. It creates a ton of stress for most drivers to maintain.

- Improved benefits. They offer health insurance and 401K, but both could use major upgrades. I do not use the company insurance plan because the cost is too high compared to alternatives. The 401 K plan offers a very low match, putting the onus on the employees to dedicate larger portions of their salary into the plan if they ever want to see retirement. In this economy, it is very difficult to defer large amounts of money when inflation is killing everyone.

- Most companies have moved away from separate vacation hours/sick hours to a combined PTO plan. This would allow more flexibility on both sides.  It would prevent employees from falsely using sick days so they don't lose those hours. Conversely, managers won't have to scramble last minute to find someone to cover routes. Combining hours solely into PTO will create more planned days off, allowing for easier scheduling in advance. 

This review is written from the perspective of my personal position here and does not include or cover every aspect or area here performed or experienced by everyone.

The good, 

The company is growing rapidly and we continue to pick up new clients, plenty of new skills to learn in my role here and there is always something to work on. Local department management is very good and does a good job of keeping department unity and morale up. Retirement benefits are very good.

The bad,

Our facility infrastructure is stretched to near limit and we suffer from chronic understaffing. Facility desperately needs expansion and wide area morale needs boosting.

The out of date,

Growth for the sake of growth is a net bad. This uncontrolled  method costs people morale, efficiency, and cohesion between departments. 

The pay for the work performed is significantly below expectation industry standard. Expansion of responsibilities without increasing pay is detrimental to morale, weakens personal effectiveness, and corrodes the desire to be efficient.

The activities of a day would be visiting with customers to make certain Imperial is providing the expected services and informing customers of the programs available to help with employee engagement and hydration. By meeting with the customer it is very informative of what we may need to improve in and what we are doing well. 
The team that I work with is very helpful and willing to do what is best to make each of us successful in return doing a great job at taking care of the customers. Communicating information to each other is a great way to help keep the business move into a positive direction and feel each member of our organization does this.
Seeing what is done at each business is very interesting and learn a lot about how things are made and produced.   


This company is deeply disorganized and poorly managed. My husband was terminated for something as minor as printing a document at work, which speaks volumes about their priorities and lack of reasonable leadership.
Compensation is subpar, and employees are routinely misled about holiday pay and benefits. What is promised during hiring does not match what is actually delivered. Communication from management is inconsistent at best, and policies seem to change depending on who you talk to or what’s convenient for them at the time.
The products themselves are low quality, which appears to align with how employees are treated—cut corners everywhere. Morale is understandably low, and there is little accountability from leadership despite frequent issues.
If you value transparency, fair treatment, and competent management, I would strongly recommend looking elsewhere.



I work at Imperial over a year as a refrigeration Tech I saw only one raise and it wasn't competitive for my field. time and time again I was promised things and was never given and when you talk to management they acted like they owed you nothing. They're very strong with their favorites and if you are not one of their favorites don't intend on getting anything.. I was the guy built their Refrigeration trucks and also maintained them and they not once ever considered putting my salary up to a competitive rate so I was forced to go somewhere else. I sat and watched other employees get treated poorly by management and I watched a lot of employee's leave & be terminated because they stood up and said that they didn't want to do the work for such a low wages and these guys were educated in their field but managment didn't care and management does not care if you have certifications.....

I have an 8 to 5 job with a company vehicle, and the best boss. The statement is true," You can work for the best company out there, but if you have a bad boss, your days will be bad. " This is a great career because of my boss and opportunity i have been given. My day starts in the shop; repairing beverage machines, restocking the work van, and/or paperwork. When service calls come in, I go to the customers account and either repair or replace the equipment. We work on several brands and types of beverage equipment from; water, cappuccino, espresso, coffee, or bean to cup style machines. Thats my favorite part of working at imperial, you get to go to new places, meet new people, fix a variety of machines, and everyday is different. Now im just one side of imperial. We have coffee, vending, markets, ice machine, catering, and all the office jobs. (though im not an office type guy)  I love my job, and you are bound to find something you like at imperial!

The job was highly stressful. That specific DC was expanding too quick to keep up with the demand of the old machines they were using at locations. There were only 2 techs for multiple regions. You would get 1 call 1 hour away for something stupid and then 5 calls for something in town. The drivers would do nothing to help techs. Management was cool to talk to and got along with them, but they rarely came out to the field to help and would be in meetings all day. I will say though you do get a good amount of time off a year with holidays but the days following the holidays you get a workload like no other. I suppose if one was working at the DC it wouldn't be so bad but even they had struggles, just not as much as people who had to go out to locations and either load food or fix machines. I guess if they were to have hired more people, especially people who fix the machines it may have not been as bad. It also sucked not having equipment or space to fix machines on property. 

I was never late and always early, never called in, and was never written up. A new company came in and bought it out, and after they bought them out 2 months ago they have let 53 people go prior to me. You never had any since of job security there no matter how hard you tried. I was let go for not checking my partners work, making sure that the bearings were greased. I was night shift maintenance team leader and since I failed to physically check ALL the work of my team members, and this was overseen they let me go. The worker who actually did not do the work that was instructed did not even get written up.

Management is not properly trained. Takes weeks for something to get fixed on your truck. They don't care if you have proper WORKING equipment to do the job, dolly, truck, cooler, etc. Drama is everywhere, but here it's worse than serving. Some managers and assistants are always together. Instead of one manager dealing with a problem, and the other dealing with another; they both go to the first problem and the other person was either screwed or have to call on another route manager. 

This job is can be okay for people who don't have families. Some days can go from 4 am-6pm, depending on location and quantity of machines. If you're a single person just trying to get their money and can improvise, you'll be fine.

Top Job Titles	Average Salary
Warehouse worker 42 salaries reported	$15.33 per hour
Machine technician 31 salaries reported	$19.77 per hour
Route driver 8 salaries reported	$3,344 per month
Technician 5 salaries reported	$19.60 per hour
Cook 11 salaries reported	$15.27 per hour

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